We’ve been working with LoneStar for over two years now and we’ve had a fantastic experience. I was able to connect with Charles Nichol for sales and technical support. He’s very knowledgeable, profes... See more
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See what reviewers are saying
Lonestar tracking is great and especially Zach. I ordered a fourth tracker and he set it up with my special specifications. Including geofence with alerts when cows leave boundaries, when cows ar... See more
Overall, the app works well. At some update point it lost the ability to give location details on the map. Business names no longer come up. I called support and they put in a bug report, but it... See more
The customer service stood above the rest. Friendly helpful service especially from Christine. She answered all my questions, helped navigate my products and never rushed me. This alone makes me want... See more
Company details
Written by the company
LoneStar Tracking is a Texas-based technology company specializing in reliable, long-range monitoring solutions for businesses operating in remote and demanding environments. We design and deploy hardware and software systems that provide real-time visibility into temperature, water levels, location, and asset conditions—helping customers make informed decisions, reduce losses, and operate more efficiently. Our core solutions include temperature monitoring systems for agriculture, cold-chain logistics, and industrial use cases, as well as water tank level monitoring for ranches, farms, and remote infrastructure. Many of our devices operate using low-power wide-area networks (LPWAN), satellite connectivity, and IoT technologies, allowing them to function reliably where traditional cellular coverage is unavailable or inconsistent. At LoneStar Tracking, we focus on delivering practical technology that works in the real world. Our systems are designed to be easy to deploy, low maintenance, and highly dependable—because our customers rely on accurate data, not guesswork. From real-time alerts and historical reporting to user-friendly dashboards, our platform is built to provide actionable insights without unnecessary complexity. Customer support is a cornerstone of our business. We work closely with our customers to understand their specific needs and ensure they get maximum value from our solutions.
Contact info
PO Box 48, 78623, Fischer, United States
- 877-777-8636
- support@LoneStarTracking.com
- www.lonestartracking.com
4.5
Excellent
625 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The customer service is phenomenal not…
The customer service is phenomenal not to speak of the quality of the product
5 July 2023
Customer service
6 June 2023
I apprrviate the timely update on the…
I apprrviate the timely update on the movement of the asset.
4 July 2023
Great company and great people
I’ve worked with two employees here and they were both incredibly exceptional! They were responsive, helpful, knowledgeable, and went above and beyond at every turn. I cannot remember the last time I actually enjoyed calling customer service! Well done Zac and Christie!!!
13 July 2023
Unprompted review
I have peace of mind with Lonestar…
I have peace of mind with Lonestar tracking. Ever since my van was stolen and abandoned by the side of the road in 2021, I felt vulnerable. With Lonestar Tracking I don't feel as vulnerable.
2 July 2023
This has been a reliable service and…
This has been a reliable service and what issues I have had has been resolved promptly and I will continue to use this service, thanks
30 June 2023
Tracker works great
Tracker works great! Used to keep track of my mother in law with Dementia. She does not drive anymore, but tracker is still used until she sells her car in case of theft.
23 June 2023
Great!!!!!!!
29 June 2023
I was pleasantly pleased and surprised…
I was pleasantly pleased and surprised when Christie (aka real person) answered the call and spoke to me in English (with TX accent). She expeditiously resolved all my concerns with extreme professionalism.
Well done!!
7 July 2023
Unprompted review
Service/sales team was superb!
26 June 2023
Ease of setup and peace of mind.
24 June 2023
Excellent customer service
25 May 2023
Providing comfort!
The hard wired unit is awesome to stash somewhere, my biggest fear is mice chewing wires not being discovered ever. It has worked flawlessly since installation. Customer service was there when questions came. Only critic would be foreknowledge of when one satellite hands over to another satellite it can trigger a notification like the unit has moved.
Even on the map it will show a distance from one spot to another even while nothing has moved.
After this learning curve, it has made at least 4 sleep easier knowing the coverage on our asset never stops.
17 June 2023
Quality product
Quality product! Performs exactly as advertised. Outstanding customer service when I called to clarify a couple of installation/setup questions.
16 June 2023
Great gps tracking the app works great
Great gps tracking the app works great. Great customer service. What more do you want. Very happy with Lonestar.
21 June 2023
Unprompted review
Reply from LoneStar Tracking
Thank you for taking the time to leave us a wonderful 5-star review! We're thrilled to hear that you are pleased with our GPS tracking system and that our app is working seamlessly for you. Our team takes pride in providing great customer service, and your kind words reaffirm our commitment to delivering a top-notch experience.
We appreciate your satisfaction and are grateful for your support. If there's anything else we can assist you with or any feedback you'd like to share, please don't hesitate to reach out. We're here to ensure your continued happiness with Lonestar.
Thank you again for choosing us as your GPS tracking solution. We look forward to serving you in the future!
Best regards,
The Lonestar Team
Purchased for a car trailer
Purchased for a car trailer, works really well. Accurate, and has fleet options if you own many of them.
11 June 2023
Reply from LoneStar Tracking
Thank you so much for your glowing 5-star review! We are thrilled to hear that our product has been an excellent fit for your car trailer. It's fantastic to know that it has been performing accurately, meeting your needs precisely. We take pride in offering fleet options for customers like you who own multiple trailers, ensuring seamless integration and convenience. We truly appreciate your feedback and hope our product continues to exceed your expectations. Should you need any assistance in the future, please don't hesitate to reach out. Happy trails!
Reply from LoneStar Tracking
Hello,
We are sorry that you are having issues with your device. I went ahead and checked your account, and it appears that it is working properly.
As well, I was worried about you not receiving any support, so I checked our call logs and I do not show any calls from your number or emails into our support desk. We have tried calling you over the past two days to assist and left voicemails. We are here to help and available via phone at 1-877-777-8636 and email at support@lonestartracking.com
Please contact us and we can get your issue resolved,
LST
Works great
Works great. I get a text if it moves after sitting and the map location comes up on my phone app whenever I want to check it. EZPZ
10 June 2023
Reply from LoneStar Tracking
Thank you so much for taking the time to share your positive experience with our product. We're thrilled to hear that you're finding it easy to use and effective in meeting your tracking needs. Our goal is to provide seamless, user-friendly solutions, and your feedback confirms that we're on the right track.
Your satisfaction is our top priority and we truly appreciate your 5-star review. It not only motivates us to keep improving, but also helps others understand the value of our product.
Remember, if you have any questions or need assistance with anything, our support team is just a click away. Thanks again, and enjoy peace of mind with our product!
Best Regards,
LST
Pleased with product and company
Devices work and notifications work
Price is fair
I am updating the review as the app now works
The navigation structure is a bit rough but it works and the company is responsive
8 June 2023
Reply from LoneStar Tracking
Thank you for taking the time to share your feedback. We appreciate hearing about your positive experiences with our devices, including their functionality and the reliability of notifications. We strive to offer fair pricing to ensure our customers receive value for their investment.
We are sorry to hear about the trouble you ran into with the mobile app. Yes, we are based in Texas and our app should work for users in any country. Please contact our technical support team if you continue to have issues with the app.
I will also forward your comments about the website navigation to our team and ask them to make some improvements.
Take care,
LST
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