Was called the day before my order was due to be delivered saying head office has forgot to load my paddling pool onto the lorry. They said it would be delivered hopefully the following week. Unexpect... See more
Company replied
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Review summary
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Reviews shaping this summary
My lanterns were impeccably wrapped ,but the carton was torn and I was expected them Wednesday,Thursday and Friday, as emailed with a time of delivery but nothing arrived until Friday when they did a... See more
Company replied
Was a pleasure dealing with Longacres. I ordered a swing seat online and only had to wait a few days before delivery date. I was informed of delivery slot and could also follow the driver on a map in... See more
Company replied
The team at Longacres did my flowers for my wedding in April 2026. They did a phenomenal job putting together two bouquets and 8 button holes plus 15 + bud vases. They really brought my inspiration to... See more
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Company details
- #75 of 188 best companies in Garden centre
- #16 of 38 best companies in Florist
- #11 of 33 best companies in Flower market
- #152 of 398 best companies in Home Furniture Shop
- #19 of 36 best companies in Barbecue Shop
- #18 of 49 best companies in Nursery
About Longacres Garden Centres
Written by the company
Established in 1979, Longacres is a family-run group of six garden centres in the south east of England. Our flagship Bagshot store is the largest independent garden centre in the south of the country.
We've been selling online since 2002 and have two purpose-built warehouses for stock and packing.
We're multi-award winners including:
- Garden Retail Awards Best Garden Centre 2015
- Horticulture Week Business Award - Best Business Refurbishment 2018
- Best Garden Centre Retailer of Greeting Cards 2023
Longacres
Written by the company
Contact info
London Road, GU19 5JB, Bagshot, United Kingdom
- 01276 486422
- customerservices@longacres.co.uk
- www.longacres.co.uk
4.7
Excellent
40k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Customer Service
Great price for Weber Charcoal. Their courier managed to lose the package first time round. I called and customer services dispatched the package again immediately, apologised and refunded the delivery charge as a good will gesture. Would recommend.
6 July 2026
Reply from Longacres Garden Centres
Thank you for your fantastic 5-star review! We're so pleased our customer service team could get everything sorted quickly for you. We really appreciate your recommendation and hope to see you shop with us again soon.
Kind regards,
Longacres
Garden furniture delivered on day…
Garden furniture delivered on day specified and quality product. Very happy.
10 July 2026
Reply from Longacres Garden Centres
Thank you for your 5-star review! We're delighted to hear your garden furniture arrived on your chosen day and that you're happy with the quality.
Kind regards,
Longacres
Excellent service and great prices
9 July 2026
Reply from Longacres Garden Centres
Thank you for your lovely 5-star review! We're so pleased to hear you were happy with our service and prices.
Kind regards,
Longacres
Easy online ordering
Easy online ordering, great communication re delivery expectations, helpful delivery person. Very happy with our purchase easy to assemble, clear instructions, looks great in our garden
10 July 2026
Reply from Longacres Garden Centres
Thank you for your fantastic review. We’re delighted to hear you found ordering easy, communication helpful and your delivery experience positive. We’re also pleased you’re happy with your purchase and how it looks in your garden.
Kind regards,
Longacres
Great Service
Communication with longacres was very good delivery driver is very friendly and product excellent
17 July 2026
Reply from Longacres Garden Centres
Thank you for your review. We’re pleased to hear you were happy with our communication, delivery service and the quality of your product.
Kind regards,
Longacres
Reply from Longacres Garden Centres
Thank you for your review. We’re delighted to hear you received excellent customer service and found our team friendly and helpful.
Kind regards,
Longacres
For me personally I was very pleased…lovely product
For me personally I was very pleased with this company, beautiful eco pot, good quality, packed really well, came well within time frame, company they use for deliveries keep you informed when it will be delivered, it was all stress free, driver very nice and polite, good service all round thankyou LONGACRES
12 July 2026
Reply from Longacres Garden Centres
Thank you for your wonderful review. We’re delighted to hear you were pleased with your eco pot, the packaging and the overall delivery experience.
Kind regards,
Longacres
Excellent product and delivery on time.
12 July 2026
Reply from Longacres Garden Centres
Thank you for your review. We’re delighted to hear you were happy with the product and that your delivery arrived on time.
Kind regards,
Longacres
Arrived slightly earlier than quoted by…
Arrived slightly earlier than quoted by lovely delivery drivers
Very easy to order online
12 July 2026
Reply from Longacres Garden Centres
Thank you for your review. We’re pleased to hear your order arrived earlier than expected and that you found our online ordering process easy to use.
Kind regards,
Longacres
Speedy and efficient service
9 July 2026
Reply from Longacres Garden Centres
Thank you for your review. We’re pleased to hear you found our service speedy and efficient.
Kind regards,
Longacres
The plants I ordered are strong healthy…
The plants I ordered are strong healthy and amazing value
Staff at collection point polite and friendly
Brilliant as always
12 July 2026
Reply from Longacres Garden Centres
Thank you for your fantastic review. We’re delighted to hear you were pleased with the quality and value of your plants and that our collection team provided a friendly service.
Kind regards,
Longacres
Reply from Longacres Garden Centres
Thank you for your review. We’re pleased to hear your BBQ arrived on time and exactly as requested.
Kind regards,
Longacres
Excellent customer service…
I recently purchased garden furniture from Longacres Bagshot and unfortunately had some problems post delivery. Customer Services dealt with the situation immediately and effectively. I am so pleased with their service .
11 July 2026
Unprompted review
Reply from Longacres Garden Centres
Thank you for your lovely review. We’re pleased to hear our Customer Services team was able to resolve the issue quickly and effectively. We appreciate your kind feedback and are glad you were happy with the support provided.
Kind regards,
Longacres
Reply from Longacres Garden Centres
Thank you for your lovely review. We’re delighted to hear you enjoy visiting us and that our team consistently provides helpful service.
Kind regards,
Longacres
Longacres charcoal delivery.
Fantastic prices on charcoal. Great website easy to use, excellent communication and prompt delivery.
9 July 2026
Reply from Longacres Garden Centres
Good Afternoon Linda,
Thank you for taking the time to leave us feedback, we are pleased to hear that you are happy with the service in which we provided you and we do look forward to welcoming you back to us again soon.
Kind regards
Longacres
Reply from Longacres Garden Centres
Thank you for taking the time to leave us us feedback, we look forward to welcoming you back to us again soon.
Kind regards
Longacres
Weber briquettes very good price
Weber briquettes very good price , well packed and quick delivery.
10 July 2026
Reply from Longacres Garden Centres
Thank you for your review. We’re pleased to hear you were happy with the price, packaging and speedy delivery of your Weber briquettes.
Kind regards,
Longacres
Reply from Longacres Garden Centres
Thank you for your review. We’re pleased to hear you were happy with the price and prompt delivery.
Kind regards,
Longacres
Easy website & great choice!
Easy website to use and so much choice. I found the perfect rattan drypot to use in my water feature. Ordering was easy and delivery was within a couple of days! What's not to like.
Would definitely recommend and will definitely use again.
8 July 2026
Reply from Longacres Garden Centres
Thank you for your fantastic review. We’re delighted to hear you found our website easy to use, enjoyed the choice available and were happy with your purchase and delivery.
Kind regards,
Longacres
Reply from Longacres Garden Centres
Thank you for your review. We’re delighted to hear you were happy with the quality of your plants, the secure packaging and prompt delivery.
Kind regards,
Longacres
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