Lookagain Reviews 

4,392
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their good quality, stylish design, and value, often finding them exactly as described. Many appreciate the easy-to-navigate website and wide selection of items, with deliveries frequently being quick, prompt, and on time. This contributes to an overall positive shopping experience, with numerous reviewers expressing satisfaction and loyalty. However, some customers also noted issues with delivery, including delays, expensive shipping, and items arriving separately or not at all. There were also reports of missing or damaged items upon delivery, alongside dissatisfaction with the chosen courier service. A few people mentioned poor customer service, issues with faulty goods not being remedied, or being billed for items never received.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery service, with many praising quick, fast, and prompt... See more

Product

Clients share positive opinions on product quality and value, with many reviewers expressing satisfaction... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many customers reporting easy ordering... See more

Service

Users describe ambiguous interactions with service, with many customers reporting excellent service, perfect... See more

Quality

People report positive experiences with quality, often describing items as well-made, of excellent quality,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I would have given 5 stars, however, the delivery company (Evri) is awful. It is a very simple and quick process to shop with Look again, stock availability , offers, check out options are all great.... See more

Rated 4 out of 5 stars

I ordered three items recently with a £25 voucher when you spend £50, very good offer. All the items came separately on different days, it would make sense and cheaper for them to send products all... See more

Rated 3 out of 5 stars

This company is so slow with everything they do! From delivery (which is one of the most expensive around) to taking payments. I always pay on time and they must send me half a dozen messages telling... See more

Rated 3 out of 5 stars

I placed my order for next day delivery as I needed the item the day after delivery paid £5.99 for next day then received an email telling me it was delayed and I didn't receive the item for 4 days af... See more


Company details

  1. Gift shop

Information provided by various external sources

Look Again offers you the latest looks at affordable prices. With fashion for her, him and the kids, as well as our extensive homes collection, we're your one-stop style shop. With our exclusive designs, you can stay one step ahead of the high street and your friends, plus you can be one of the first to step out in those key pieces with our Next Day Delivery service. And, even better, there's no worrying about affording it all. Our flexible payment terms mean you have up to 50 weeks to spread the cost, perfect for those big occasions like Christmas and birthdays.


Contact info

3.8

Great

TrustScore 4 out of 5

4k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.8

All reviews

(4,392)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very pleased with my garments

As I always say, me personally do not have any problems. My experience is always positive. From finding what I want, putting my order in to be delivered. The goods follow at record speed. Evri are good here for me. My products are quality, stylish value for money .

3 February 2026
Unprompted review
Rated 1 out of 5 stars

Absolute horrible service

Absolute horrible service , wouldn't recommend at all considering my account is so new. Still waiting for a delivery since 22nd January,no update and already have been billed for something I haven't even received yet.

22 January 2026
Unprompted review
Rated 1 out of 5 stars

TAMPING!!!!!!

TAMPING, DO NOT USE THESE USELESS DONKEYS!!!!!

Just found out off my misses that her 70 year old mam been waiting 3 weeks for a cheap overpriced crap piece of shit cooker.

Been let down twice on two delivery dates and now they are not delivering anything.

No phone call to keep her updated! no apology or compensation for messing her about. wound me right up now and taking this further.

CLOWNS!!!!!!!!

20 January 2026
Unprompted review
Rated 1 out of 5 stars

Will not be using again

Very disappointed with this company and won't ever use them again. An order placed within the Christmas order deadline date has still failed to arrive. Several attempts to get this sorted via customer service resulted in them assuring me each time that the order was on its way. I have checked again today only to find the order has been cancelled as it is out of stock. Very poor service.

Update 16th January
After informing me that the item was out of stock and my order was cancelled, they sent it anyway but then closed my account "due to inactivity" so I am unable to process returns or check account charges. The telephone helpline is appalling. They keep you on silent hold for several minutes at a time whilst they claim to be sorting out the problem (which they fail to do!) I have tried sending an e mail. An automated reply states that a member of the team will respond within two days. I am now on day 3 and I have heard nothing. AVOID this company.

8 January 2026
Unprompted review
Rated 3 out of 5 stars

This company is so slow with everything…

This company is so slow with everything they do! From delivery (which is one of the most expensive around) to taking payments. I always pay on time and they must send me half a dozen messages telling me I haven't paid. When I question them they always blame my bank for not taking the money! They need to get with the times!

13 December 2025
Unprompted review
Rated 4 out of 5 stars

I would have given 5 stars

I would have given 5 stars, however, the delivery company (Evri) is awful. It is a very simple and quick process to shop with Look again, stock availability , offers, check out options are all great. Despatch times and updates are great, until the goods are with the external delivery company, then it all goes downhill fast. I just wish there were options to choose a different delivery service

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Happy shopper

Happy with the items I have purchased but as read in other reviews the delivery is rather expensive,would definitely purchase the 12 month subscription if available.

24 November 2025
Unprompted review

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