Lookagain Reviews 

4,392
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 77 reviews, reviewers had a great experience with this company. Customers frequently commend the quick and efficient delivery service, noting that items often arrive promptly and with good communication. Many people are also very satisfied with the product quality, value for money, and the wide selection of items available. The overall shopping experience, including the ease of using the website, is often described as positive and straightforward. However, some customers also noted issues with delivery, including delays, missing items, or expensive shipping costs. A few other people also felt that the service was poor or received faulty goods that were not fit for purpose.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising quick dispatch and fast... See more

Product

Customers consistently note positive experiences with product, often praising the quality, value, and... See more

Order

Clients share ambiguous opinions on order experiences, with many praising the ease of ordering and quick... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the excellent quality of... See more

Service

People report ambiguous experiences with service, with many customers praising the excellent service, good... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I placed my order for next day delivery as I needed the item the day after delivery paid £5.99 for next day then received an email telling me it was delayed and I didn't receive the item for 4 days af... See more

Rated 3 out of 5 stars

This company is so slow with everything they do! From delivery (which is one of the most expensive around) to taking payments. I always pay on time and they must send me half a dozen messages telling... See more

Rated 3 out of 5 stars

The jacket was depicted as having a silver zip. It arrived with a bright gold zip which looked awful, I returned the jacket and am awaiting a refund

Rated 5 out of 5 stars

As I always say, me personally do not have any problems. My experience is always positive. From finding what I want, putting my order in to be delivered. The goods follow at record speed. Evri are go... See more


Company details

  1. Gift shop

Information provided by various external sources

Look Again offers you the latest looks at affordable prices. With fashion for her, him and the kids, as well as our extensive homes collection, we're your one-stop style shop. With our exclusive designs, you can stay one step ahead of the high street and your friends, plus you can be one of the first to step out in those key pieces with our Next Day Delivery service. And, even better, there's no worrying about affording it all. Our flexible payment terms mean you have up to 50 weeks to spread the cost, perfect for those big occasions like Christmas and birthdays.


Contact info

3.8

Great

TrustScore 4 out of 5

4k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(4,392)

78 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company no issues

Been with Look Again for years and had no issues. Great service and good customer service. Had no problem previously obtaining a refund for a missed delivery date and was afforded free delivery.

8 October 2025
Unprompted review
Rated 1 out of 5 stars

My order arrived in very good time as…

My order arrived in very good time as specified but when I unpacked delivery a few items were missing &1 item damaged. I rang lookagain & they said they would get back to me by email. I have not received a email from them & I’m very disappointed that they couldn’t give me an answer straight away. I have shopped with them for a very long time & feel let down.

23 September 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely no problems

I can honestly say that I have not had a problem when shopping with Look Again. As long as you take into account that the clothes are made for the European market so size up, they’re really good. The bonus is that you can shop on other websites using your Look Again Account so that gives you more choice. Would I recommend? Yes, if you’re like me and struggle getting credit then this is a very good option.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant

Website is easy to use and you know straight away if anything is out of stock. There is a good choice of all items required. Information is given when items are being delivered. I always tell friends to take a look if they are trying to find an item.

13 September 2025
Unprompted review
Rated 3 out of 5 stars

Disappointed with next day delivery

I placed my order for next day delivery as I needed the item the day after delivery paid £5.99 for next day then received an email telling me it was delayed and I didn't receive the item for 4 days after order.

7 August 2025
Unprompted review
Rated 4 out of 5 stars

I love buying from Look Again good…

I love buying from Look Again good quality of the items and fast delivery and returns,but since they stop the yearly delivery pass I don’t especially order so often now because it can be expensive if you order often ,I have changed to a different brand that offers the delivery pass .

14 August 2025
Unprompted review
Rated 5 out of 5 stars

I love Lookagain

I love Lookagain, loads to choose from in so many sizes and styles to suit all. Delivery in a couple of days and easy returns. You don't have to pay upfront. What's not to like?

6 August 2025
Unprompted review
Rated 5 out of 5 stars

Good value

Ordered a dress - good price and fast delivery. I returned though as too modern on me!

8 July 2025
Unprompted review
Rated 1 out of 5 stars

Bad expirence

I had a bad time because the agent gave me the wrong advise and nearly made me lose not only my item but also the money i payed aswel.

4 July 2025
Unprompted review
Rated 1 out of 5 stars

I had two items collected by courier…

I had two items collected by courier and they have disappeared into thin air . I have been waiting 14 days for a refund, only to be told they have a process to follow that seems to have nothing to do with customer care. I was supposed to receive a call from a a senior customer service representative, nothing. They have £92 of my money and I can’t get any response or resolution

7 July 2025
Unprompted review
Rated 2 out of 5 stars

A catalog of errors

Used be great but now you get sent the wrong items and the customer service people just don't care about anything. So awful I'm closing my account after 7 years.

30 June 2025
Unprompted review

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