Lookagain Reviews 

4,392
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 77 reviews, reviewers had a great experience with this company. Customers frequently commend the quick and efficient delivery service, noting that items often arrive promptly and with good communication. Many people are also very satisfied with the product quality, value for money, and the wide selection of items available. The overall shopping experience, including the ease of using the website, is often described as positive and straightforward. However, some customers also noted issues with delivery, including delays, missing items, or expensive shipping costs. A few other people also felt that the service was poor or received faulty goods that were not fit for purpose.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising quick dispatch and fast... See more

Product

Customers consistently note positive experiences with product, often praising the quality, value, and... See more

Order

Clients share ambiguous opinions on order experiences, with many praising the ease of ordering and quick... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the excellent quality of... See more

Service

People report ambiguous experiences with service, with many customers praising the excellent service, good... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I placed my order for next day delivery as I needed the item the day after delivery paid £5.99 for next day then received an email telling me it was delayed and I didn't receive the item for 4 days af... See more

Rated 3 out of 5 stars

This company is so slow with everything they do! From delivery (which is one of the most expensive around) to taking payments. I always pay on time and they must send me half a dozen messages telling... See more

Rated 3 out of 5 stars

The jacket was depicted as having a silver zip. It arrived with a bright gold zip which looked awful, I returned the jacket and am awaiting a refund

Rated 5 out of 5 stars

As I always say, me personally do not have any problems. My experience is always positive. From finding what I want, putting my order in to be delivered. The goods follow at record speed. Evri are go... See more


Company details

  1. Gift shop

Information provided by various external sources

Look Again offers you the latest looks at affordable prices. With fashion for her, him and the kids, as well as our extensive homes collection, we're your one-stop style shop. With our exclusive designs, you can stay one step ahead of the high street and your friends, plus you can be one of the first to step out in those key pieces with our Next Day Delivery service. And, even better, there's no worrying about affording it all. Our flexible payment terms mean you have up to 50 weeks to spread the cost, perfect for those big occasions like Christmas and birthdays.


Contact info

3.8

Great

TrustScore 4 out of 5

4k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.8

All reviews

(4,392)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very poor again

Very poor again, I shall not be using this retailer again. The order took five weeks to arrive due to incompetence in the address labelling. The product was filthy and the packing hanging off. The machine broke down after about six weeks and the retailer was not helpful.

16 December 2024
Unprompted review
Rated 2 out of 5 stars

Really gone off

Used to really like both Kaleidoscope and Look Again but over the last few months they have become a lot less efficient. The items are not as high a standard anymore. More and more they are eroding what was good about them. It seems since Freemans have
been visibly involved the standard has dropped. The latest is the annual delivery has been withdrawn, until I pointed out that I had paid, in good faith for a year and still had until next spring to run. A good enough reason to deal with other companies in the future after years of dealing with Look Again and their sister companies.

1 December 2024
Unprompted review
Rated 1 out of 5 stars

Seriously disappointed

I ordered a geobook laptop deal in pink that came with a laptop bag and a set of pink headphones and received a green geobook with Minecraft stickers and no headphones or laptop so annoyed. Useless completely

20 November 2024
Unprompted review
Rated 1 out of 5 stars

I'm sorry

I'm sorry - but this is absolutely ridiculous.
I placed two small orders for 5 items in total.
Every single item in the damn order is coming as a separate package.
5 packages, 5 different days - and the delivery date keeps changing for each of them.
No wonder mail order catalogues are a thing of the past.
Good luck getting more orders from me, what a joke.

18 November 2024
Unprompted review

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