WHILE SHOPPING ONLINE AND PROCEEDING TO THE CHECKOUT I IMMEDIATELY NOTICED SOME NINJA ISH!!! WHO IN THE HEii ASK CUSTOMERS TO LEAVE A TIP FOR OLINE SHOPPING?!?! OMG! WHY WOULD WE LEAVE A TIP IF WE ARE... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I ordered a beautiful dress in September for a wedding in early October. Six weeks later a tattered and ill proportioned rag of material shaped in dress form arrived. Way too late for the event i need... See more
Company replied
I placed an order in October and STILL haven't received my package. I let customer service know my frustrations since my package didn't arrive in time for my event and they just told me they hope I ca... See more
Company replied
I returned an item to Loragal and have still not received my refund. The quality of the clothes is very poor and nothing like the pictures. Many other people are saying the same thing on other review... See more
Company replied
Company details
Written by the company
LORAGAL is a professional fashion online shop. We dedicated to helping customers enjoy shopping the excellent quality clothes with affordable price. LORAGAL offer the latest and most popular fashion gears. Ensuring that you can find any type of clothes for yourself with wholesale price but superior quality. Highly welcome you to choosing LORAGAL.com and enjoy shopping!
Contact info
1951 W Corporate Way, 92801, Anaheim, United States
- +1 407 813 1829
- business@loragal.com
- www.loragal.com
1.7
Bad
1K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Do not buy from here
Do not buy from here. I have requested a refund d and ha e had no response. I have sent goods back and am receiving no responses from customer service. Total scam!! Stay away!
24 November 2025
Unprompted review
Reply from loragal.com
Hello natalie ,
Your disappointment is completely understandable, and we are sorry for the poor experience you had. We want to help resolve this.
Our team has already contacted you by email. Please provide the necessary return information so that we can arrange the refund for you as soon as possible.
Happy Holidays!
Loragal Trustpilot Team
complaint@loragal.com
Disappointed
Never will I ever use this company and I advise anyone interested to beware! I cancelled an order a month ago, Nov 11th to be exact and have been getting the run around about my refund, not sure what kind of priority refund they think it is but Ive learned from my mistake, where is my money!!!!
11 November 2025
Unprompted review
Reply from loragal.com
Hello Aukele ,
We were sorry to learn that you haven't received your refund yet. Please be assured we are looking into this right now.
To expedite this process, kindly email us your order information at your earliest convenience. Your cooperation is greatly appreciated.
Thank you for your patience and understanding. We wish you a joyful holiday season.
Loragal Trustpilot Team
complaint@loragal.com
Never Again!
I ordered a outfit last month for my daughters engagement party, unfortunately it didn't come til after the event. So I figured I'd hold it since the holidays were coming up. My daughter's holiday party was last week and she needrd something to wear, so I offered her the outfit since I wasn't using it at the time.
I gave her the outfit and she tried it on, the zipper busted.
It is such a cheap material and the zipper was weak and didn't hold. I will never purchase from them again.
I have to throw the outfit away, it was not worth the money or the time I waited to receive
19 December 2025
Unprompted review
Reply from loragal.com
Hello Patricia,
We truly appreciate your patience and understanding as we work to resolve the issue you’ve experienced with your recent order.
Could you please help us out by sending your order information to our email? This will make it a lot easier for us to track down your order and get things sorted quickly. Just let us know your order number, the name of the recipient, and the email address you used when you placed the order.
Thanks so much for your help—we’ll do everything we can to sort this out for you as fast as possible.
Loragal Trustpilot Team
complaint@loragal.com
FRAUDULENT COMPANY.
This is a very bad company and I caution everyone to stay away from them. I ordered an item from them since 11/28 and I’ve not received my orders. I contacted them on several occasions requesting for my full refund which initially they said they were going to refund the money to me but wot 3-5 days of I paid with PayPal. I did and there was no sign of a refund. When I contacted them again, they were rather offering me a partial refund for items shipped and I’ve not received. I told them no I’m not going to accept that and now after several emails they are not responding to my email again. THIS IS ONE BAD COMPANY TO STAY AWAY FROM. How do you offer a partial refund for something I’ve not received. THIS IS FRAUDULENT. THIS COMPANY SHOULD NOT BE ALLOWED TO DO BUSINESS AT ALL. YOU GUYS SHOULD SEND ME MY FULL REFUND ASAP!!!!
I WILL NOT RECOMMEND THIS COMPANY TO ANYONE.
24 November 2025
Unprompted review
Reply from loragal.com
Hello Naana,
We truly regret the frustration this situation has caused.
We found that your first package has been delivered. Have you received it,if not,please let us know. We are very sorry that when you contacted, the first package was already in transportation, so we are unable to process the refund for you.
However, please note that we have cancelled the remaining unshipped item in your order.Regarding the refund, because you have already opened a dispute through PayPal (PP), their policy requires that all communication and resolution must now go through their official dispute process. We are unable to process any refund directly while this case is active with them.
We have thoroughly reviewed our correspondence and confirm that we did reply to each of your emails.
We apologize again for the inconvenience and thank you for your understanding.
Loragal Trustpilot Team
complaint@loragal.com
This company is a scam
This company is a scam, I ordered good of £143 from them and immidetaely that I saw their review on how bad they were, I emailed them to cancel my orders since on the 19th of Nov and up till now I am still chasing my money.
They first gave 15 working days and this is over a month.
Please do not order from this company, they are scam. Have given them till 22nd Dec and I will contact my bank. They are not company at all.
19 December 2025
Unprompted review
Reply from loragal.com
Hello shade,
Please accept our sincere apologies for the experience you've had.
Your refund request has been transferred to our team with explicit instructions for priority handling. It is scheduled to be completed by the end of this week at the latest. A formal confirmation email will be sent to you upon its completion.
Please contact us anytime if you need further support.
Loragal Trustpilot Team
complaint@loragal.com
My first and last order from this…
My first and last order from this place. I’m sure it is a scam and wish I read reviews before hand.
I cancelled an order that never shipped and it’s been a month and still no refund. I’m positive I’m not going to receive my money back. Do not order from this place you’ll be frustrated and let down I’m sure.
When I contact them through their service email they lie and say it will be “ urged “ but it has not been and there is no contact number for this place. They are basically stealing peoples money and have people pretending to be customer service. I will now have to dispute this with my bank in order to get my money back. And all of this during the holiday season.
16 November 2025
Unprompted review
Reply from loragal.com
Hello Anita,
We deeply regret your experience and are committed to fixing this.
Your refund request has been flagged for priority processing with our specialist team and is on track to be completed this week. You'll receive an email notification as soon as it's done.
Should you need any further assistance,please feel free to contact us directly.
Loragal Trustpilot Team
complaint@loragal.com
There is no communication
There is no communication. I placed my order 11/9 its now Dec. 14th I sent an email and there has heen no response. I would like my merchandise or I expect to be refunded fully
14 December 2025
Unprompted review
Reply from loragal.com
Hello lucy akhir,
We are truly sorry to hear about your experience.We understand that timely communication is essential, and we apologize for falling short.
We have looked into your order and can confirm that the tracking details have sent . For your convenience, the information can be found in the email from support@loragal.com .
We are also actively enhancing our response systems and allocating additional resources to ensure future inquiries receive the prompt attention they deserve.
We are committed to making this right for you and to improving our service moving forward.
Loragal Trustpilot Team
complaint@loragal.com
This has been the worst experience..…
This has been the worst
experience..I order a dress for a wedding 3 months prior and never came in time. Then after I receive it. It was nothing like the picture. It look like any one just improvised sewing it. It did not fit. Split was in the middle up to my private not in the side like the picture. It was strapless in the picture and I got straps. It was ugly, cheap and nothing like the picture
So disappointed ☹️ and I paid extra to expedite and still didn't get it until 3 months after.. 😡😡😡
11 December 2025
Unprompted review
Reply from loragal.com
Hello Betsy,
Your feedback is important to us, and we’re sorry to learn that you were disappointed with your recent order.
Please be assured that our standard policy includes a 30-day return service, and we are fully committed to resolving your concern promptly. However, we have been unable to locate your order using your nickname.
Would you mind sending us the recipient’s name, the email you used for the order, and maybe a few pictures of the item by complaint@loragal.com? This will help us speed up the process.
We also deeply regret the delay in the delivery of your order. Please note that express shipping is not currently a selectable option. Your order likely utilized standard shipping.
We appreciate your patience and look forward to your response.
Loragal Trustpilot Team
complaint@loragal.com
DO NOT ORDER FROM LORAGAL!!
DO NOT ORDER FROM LORAGAL!!! IT HAS BEEN A HORRIBLE NIGHTMARE WITH MY ORDER ! IT HAS BEEN 7 WEEKS SINCE MY ORDER AND STILL NO CLOTHES AND A REFUSAL FOR REFUND !!!!
11 December 2025
Unprompted review
Reply from loragal.com
Hello Jacqueline,
We sincerely apologize that the delivery of your order has been delayed . We fully understand your frustration regarding this matter and want to assure you that we take your experience very seriously.
Please know that we are currently doing our best to expedite the shipment of your package, and we are making every effort to ensure it reaches you as soon as possible.
If you have any questions or require further assistance, please feel free to contact us at any time.
Once again, we sincerely apologize for any inconvenience this may have caused.
Loragal Trustpilot Team
complaint@loragal.com
No App for returns
Do not use this site (Loragal) you cannot download the app so therefore, if you don’t like the product, you can’t send it back. I’m in a dispute right now. It took 32.5 days to get a dress that didn’t fit. The site has no return information…
5 November 2025
Unprompted review
Reply from loragal.com
Hello Karon,
We apologize for the confusion regarding the return process and are here to clarify and assist.
We do have return guides on our website, but the easiest way is to simply email our support team by support@loragal.com .
We shipped your order on the same day it was placed, and we're truly sorry it's been delayed in transit, we know how disappointing that is.Please be assured that we offer a 30-day return window, which fully covers situations where an item does not fit correctly.
Our team will be sending you a follow up email for the next steps. We kindly ask you to review it carefully.
Should you have any questions at all, please do not hesitate to contact us. We are here to help.
Loragal Trustpilot Team
complaint@loragal.com
I have made a purchase on the…
I have made a purchase on the 11/11/2025 after more than two weeks of waiting I requested a cancellation as it wasn't going to arrive on time so I have requested a full refund and was told it would take 15 working days its has been more than this and I'm still waiting for my refund of £100 and they have now stopped replying to my email I have now notify my bank inregards to this situation.
11 November 2025
Unprompted review
Reply from loragal.com
Hello Shiv,
We sincerely apologize that your order could not be delivered on time.
We also fully acknowledge and understand your dissatisfaction regarding the refund. Please be assured that we have already escalated this matter to our relevant department and are prioritizing the processing of your refund. You will receive an email notification as soon as the transaction is complete.
Please know that we did not ignore your message.Due to the peak season, we are experiencing a higher-than-usual volume of inquiries. Our team is working diligently to respond to each customer as promptly as possible.
We truly value your patience and want to assure you that every customer is important to us.
Loragal Trustpilot Team
complaint@loragal.com
SHEIN clothes for higher price
SHEIN clothes for higher price
Ordered 200$ worth of cheap clothes, returned everything, had to 0ay 32 dollars to return, did not get all of my refund. Still fighting with PayPal to get it. Awful experience, do not order this cheap trash.
10 December 2025
Unprompted review
Reply from loragal.com
Hello Salem W ,
We're sorry to hear you're unhappy with the product. We will take steps to improve our service.
As requested, we have processed the return for the 3 items on your order LG011898**. We would like to confirm that your refund was successfully issued on November 20th.
Should the refund not yet reflect in your account, we kindly suggest contacting your payment provider directly for further verification.
Don't hesitate to email us if you have any other questions.
Loragal Trustpilot Team
complaint@loragal.com
Totally dissatisfied
I placed my order months ago and still have not received the other part of the order. I needed my order for a photo shoot that occurred 2 weeks ago, so the dress that I haven’t received I no longer need it. The dress that did come was too small and they only gave me $30 back. I will never order from them again. This is not the first time this has happened.
1 October 2025
Unprompted review
Reply from loragal.com
Hello Plucky,
We sincerely value your feedback and would appreciate the opportunity to address any concerns you may have.
For efficient assistance, kindly email us at complaint@loragal.com with your order details including the recipient's name or registered email address.
Your prompt response will enable us to solve this problem efficiently and ensure a satisfactory resolution for you.
Loragal Trustpilot Team
complaint@loragal.com
I am very unsatisfied with this…
I am very unsatisfied with this website. First of all I paid $62 for an outfit that was too small. They’re only gonna give me $25 credit or 30% back. Plus I have to pay shipping fee fees. That is a total rip off they make it so that you still have to keep you. I will never ever order another item from this company. Their customer service policy stinks.
5 December 2025
Unprompted review
Reply from loragal.com
Hello Deb ,
We are very sorry to hear that the item you received is smaller than anticipated.
We stand by our 30-day return policy from the date of delivery. The return instructions will be sent to the email address associated with your order within the next hour. Kindly check your inbox, including the spam or promotions folder, for this message.
The partial refund options discussed earlier are merely suggestions for your convenience. Of course,you can return it.
Feel free to contact us anytime for further support.
Loragal Trustpilot Team
complaint@loragal.com
Poorly researched purchase 😢
Never received order which was only PARTIALLY shipped. DON'T DO IT!! The partially shipped portion was to arrive 12/2, which is the fault of USPS. USE STYLEWE or FASHION NOVA, LORAGAL IS A SCAM!!!
14 November 2025
Unprompted review
Reply from loragal.com
Hello Yura,
We sincerely apologize for the delay in your order.
We understand how frustrating this must be and truly appreciate your patience as we work to resolve this issue. We are currently in contact with our transportation partner to verify the specific reason for the delay and are actively urging them to prioritize the delivery of your package asap . We are closely monitoring the situation to get you an update promptly.
Due to the current peak season, the remaining item has been delayed. As per your request, we have processed the cancellation for this portion of the order.
We deeply value your business and are committed to improving our service.
Should you have any further questions, please do not hesitate to contact us.
Loragal Trustpilot Team
complaint@loragal.com
Do not purchase from them
I purchased a pink velour suit & pearl earrings. They sent me several emails that my order was delayed. After receiving a third email to state the same, I requested to have a full refund. They denied my request. So, I filed a dispute with my bank and the charge was credited back to me.
27 June 2025
Unprompted review
Reply from loragal.com
Hello Arnold,
We are truly sorry to learn that your order has been delayed.
To better understand the situation and take prompt action to improve our service, we are actively investigating this matter. However, we have been unable to locate the specific order you referred to based on the details provided so far.
Would you kindly share your order information with us? If you could provide either your full name or the email address associated with the order, it would greatly help us retrieve your details and address the delay as quickly as possible.
Thank you so much for your patience and understanding.
Loragal Trustpilot Team
complaint@loragal.com
Concern customer here
Concern customer here
So far I’m unsatisfied with the service here.
I ordered a last minute dress for my birthday with a two week time frame after noticing that I didn’t receive a confirmation text or email confirming my order I grow concerned. However, the money was still pending but I still emailed Customer service wanting to make sure they at least see the order and can tell me the delivery date No response!
Then I decided to look at OTHER REVIEWS which I should’ve did first smh!
Now I’m must definitely with concern that my dress may not arrive on time if at all!!!
Three days later I noticed the payment cleared from my account the order says processing still with no expected delivery date I emailed customer service again No Response!
With my birthday approaching fast. I decided to spend Extra money on a BACK UP dress from Fashion Nova which I immediately received an text & email after placing my order !! which I should just did fashion nova from the beginning at this point!!! Saving me the stress & extra money.
However, the dress here was so beautiful hopefully it’s NOT AI BUT ITS DEFINITELY GIVING SCAM or unorganized SOMETHING Idk!!
But at this point I’m going waiting to see this one out. I’ve already preparing myself to either lose out on my money
Because trying to fight for a refund which I’ve read from other reviews the process on that is ridiculous.
Or receiving my order hella late or not at all idk.
Either way I’m sharing this experience on my social media platform to notify others of my experience
If the order does come on time
I’ll be more than happy to update my review here & social media !!
Overall customer needs to know when items are expected to arrive because we’re ordering for a reason!! A confirmation email or text would greatly be appreciated.
For others because i definitely would never order from here again
3 December 2025
Unprompted review
Reply from loragal.com
Hello Tyra,
We understand your concerns and here to help.
We received and dispatched your order on December 5th.Please note that the order confirmation is sent automatically to your registered email after payment. However, it is possible that it may have been filtered into your spam folder,we suggest checking your spam folder. We can also resend it if needed.
Regarding your package tracking information, we have reviewed our records and can confirm that our customer service team has already provided these details to you. Should you need them re-sent or have any difficulty locating them, please let us know.
Please also note our 30-day return policy applies if the items unsatisfactory.
Feel free to contact us anytime for further support.
Loragal Trustpilot Team
complaint@loragal.com
I ordered 3 dresses since November 4th…
I ordered 3 dresses since November 4th am still yet to receive the order. I really need it to travel on Friday the 12th of December
4 November 2025
Unprompted review
Reply from loragal.com
Hello Joy ,
We understand your concerns,our team is working on it and we will provide you with a detailed update on your order within the next hour.
We’ll send it directly to the email address associated with your account,please look out for our message.
Should you require any additional information, please feel free to contact us.
Loragal Trustpilot Team
complaint@loragal.com
I was a bit nervous to order at first
I was a bit nervous to order at first, but the coats are actually great! Everything is well-made and the sizing is spot on.
28 November 2025
Unprompted review
Reply from loragal.com
Hello gr fsd，
We are truly grateful for your trust and the chance you've given us. It is an honor, and we are fully prepared to justify your confidence.
We are here to support you, so please feel free to reach out with any questions.
Loragal Trustpilot Team
complaint@loragal.com
I've bought from this store before
I've bought from this store before, and this time I got a denim set. The fabric is great and it fits my body perfectly! The price was very reasonable, too.
27 November 2025
Unprompted review
Reply from loragal.com
Hello Smith，
Thank you for choosing us again.
We're so glad you're happy with it and hope you enjoy wearing it for many occasions to come.
We sincerely appreciate your support.
Loragal Trustpilot Team
complaint@loragal.com
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