WHILE SHOPPING ONLINE AND PROCEEDING TO THE CHECKOUT I IMMEDIATELY NOTICED SOME NINJA ISH!!! WHO IN THE HEii ASK CUSTOMERS TO LEAVE A TIP FOR OLINE SHOPPING?!?! OMG! WHY WOULD WE LEAVE A TIP IF WE ARE... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I ordered a beautiful dress in September for a wedding in early October. Six weeks later a tattered and ill proportioned rag of material shaped in dress form arrived. Way too late for the event i need... See more
Company replied
I placed an order in October and STILL haven't received my package. I let customer service know my frustrations since my package didn't arrive in time for my event and they just told me they hope I ca... See more
Company replied
I returned an item to Loragal and have still not received my refund. The quality of the clothes is very poor and nothing like the pictures. Many other people are saying the same thing on other review... See more
Company replied
Company details
Written by the company
LORAGAL is a professional fashion online shop. We dedicated to helping customers enjoy shopping the excellent quality clothes with affordable price. LORAGAL offer the latest and most popular fashion gears. Ensuring that you can find any type of clothes for yourself with wholesale price but superior quality. Highly welcome you to choosing LORAGAL.com and enjoy shopping!
Contact info
1951 W Corporate Way, 92801, Anaheim, United States
- +1 407 813 1829
- business@loragal.com
- www.loragal.com
1.7
Bad
1K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My aunt ordered 2 dresses early…
My aunt ordered 2 dresses early November and we haven't received a text or a message stating when they will be delivered. I called the phone # which appears to be a fax machine # and I'm left feeling like this is a scam. Can yall please contact me ASAP. Our family event is fastly approaching
Sincerely a confused customer 😕
7 November 2025
Unprompted review
Reply from loragal.com
Hello Emily,
Please accept our sincerest apologies for the current
inconvenience.
To assist you effectively, we require your order number for verification .We kindly request that you forward this information to complaint@loragal.com at your earliest convenience.
We will update your order as soon as we receive it. Thank you for your patience.
Loragal Trustpilot Team
complaint@loragal.com
I place my order nov 3rd for my dress…
I place my order nov 4 for my dress and I've yet to receive it my birthday was the 20th of November I was supposed to wear it on my birthday its now the 30th of November and I still dont have my I knew I should've gotten on to read the reviews but I trusted them never again will I ever order from the website
3 November 2025
Unprompted review
Reply from loragal.com
Hello Tamika ,
We are very sorry it did not arrive before the date you need.Your package is scheduled for delivery within the next week. We are following up with the carrier to ensure there are no further hiccups.
Your satisfaction is our priority. Therefore, once you receive the package, please inspect it at your convenience. If the product is not perfect, or if you are dissatisfied for any reason, please contact our support team directly.
We appreciate your understanding.
Loragal Trustpilot Team
complaint@loragal.com
THIS IS A SCAM
THIS IS A SCAM, after reading the reviews I think most people haven't received their refunds just like me. I was told by support once they receive the product back they will issue a refund, I sent the items back and ig was delivered October 15th today is November 30th and I still haven't received the refund despite several emails from support that they will issue a refund.
I think we are many who haven't received the refund, we should come together and do something about it
11 September 2025
Unprompted review
Reply from loragal.com
Hello Dorothy ,
Please accept our sincere apologies for the delay in issuing your refund. We fully understand your frustration and are truly sorry for the disappointment this has caused.
Please rest assured that we have taken direct action. Your refund request has been flagged and submitted through an expedited to our relevant team.You will receive a system-generated confirmation email the moment the transaction is completed.
We appreciate your understanding and patience as we ensure this is handled promptly.
Loragal Trustpilot Team
complaint@loragal.com
I love this graphic tee
I love this graphic tee! The print is vibrant and the material is so soft. It fits well, and the design is cool and unique. Shipping was fast.
29 November 2025
Reply from loragal.com
Hello Madison,
Yay—high-five for vibrant prints and cloud-soft cotton! Rock that unique design and thanks for shouting out our fast shipping.
Thanks again!
Loragal Trustpilot Team
complaint@loragal.com
I purchased an item several months ago
I purchased an item several months ago. What I received was horrible. I've reached out to the company several times. Their solution was receive $30 of an order over worth $80. Their next solution was to purchase an item from some years old time clothes. That was not satisfactory. So to all who look at Loragal website please do not. This website is a scam of suppose to be high quality clothing. Everyone please tell everyone you know to stay awayo
7 November 2025
Unprompted review
Reply from loragal.com
Hello Rubystein ,
We are sorry to hear that you are not satisfied with your purchase.
We suggested alternative solutions for customers who may find returns particularly challenging. Please rest assured that we offer a 30-day return service. To proceed with the return, we have just sent a detailed guide with instructions to your orde email. Please check your inbox at your earliest convenience.
Please do not hesitate to contact us if you need any assistance.
Loragal Trustpilot Team
complaint@loragal.com
Horrible
Horrible. This is a dropshipping website. They take your money and you do not receive anything for months and months. I ordered early Oct and it is almost Dec! Nothing! Says it is sitting in China. I will never order from here again and I advise you not to.
26 November 2025
Unprompted review
Reply from loragal.com
Hello Gigi Bates,
We truly appreciate your patience and understanding as we work to resolve the delays you’ve experienced with your recent order.
Could you please help us out by sending your order information to our email? This will make it a lot easier for us to track down your order and get things sorted quickly. Just let us know your order number, the name of the recipient, and the email address you used when you placed the order.
Thanks so much for your help—we’ll do everything we can to sort this out for you as fast as possible.
Loragal Trustpilot Team
complaint@loragal.com
These jeans fit me perfectly
These jeans fit me perfectly! The denim feels soft. I was worried about washing them, but they held up great and didn't lose their texture at all!
24 November 2025
Reply from loragal.com
Hello Brooke,
Thank you so much for your feedback!
It's great to know they held up well after washing and kept their original quality. Your satisfaction means a lot to us!
Loragal Trustpilot Team
complaint@loragal.com
Trash
I placed an order in October and STILL haven't received my package. I let customer service know my frustrations since my package didn't arrive in time for my event and they just told me they hope I can put the dress to future use, which I absolutely can't. TERRIBLE shipping time, unhelpful customer service, AND to top it off, I have to pay for my own return. Ridiculous. I'll never order from the site again and I'll be letting people know what a scam this is. Do better!
24 November 2025
Unprompted review
Reply from loragal.com
Hello Reneatha,
We are sincerely apologize that the order was not delivered before the date you wanted.
We received your order at the end of October. The shipping time and delivery time were both within the normal processing time.Your package is now en route and is expected to be delivered to you by November 26th by USPS.You can track its progress using the link provided in your email.
If the product does not meet your expectations once you receive it, we are committed to making it right. You can contact us directly or reach out to our friendly customer service team to initiate return under our 30-day return service.
Thank you so much for your patience and understanding.
Loragal Trustpilot Team
complaint@loragal.com
I wouldn’t order from this site it…
I wouldn’t order from this site it takes 2 months to arrive and nothing is what it seems do not expect good quality product the product is like Dollar tree products it is cheap and it doesn’t look anything like the product on the website please don’t order from this website
3 September 2025
Unprompted review
Reply from loragal.com
Hello Deanbra,
We sincerely value your feedback and would appreciate the opportunity to address the order concerns you have.
For efficient assistance, kindly email us at complaint@loragal.com with your order details including the recipient's name or registered email address.
Your prompt response will enable us to solve this problem efficiently for you.
Loragal Trustpilot Team
complaint@loragal.com
I ordered 3 items on the 12th October…
I ordered 3 items on the 12th October 2026
To date I have only received one of my items.
The second item was shipped last week and the other item has yet to be shipped.
It is very unclear if I will recieve the items ordered before the new year.
This is absolutely ridiculous.
I understand that the items are shipped from another country but to wait 6 weeks plus for an order and still not have any clear time lines when the order will arrive.
if they where actually in stock at the time of purchase.
Why have they not arrived yet
I wanted to order a few more dresses but I will not neither will I suggest to anyone to use this site.
I have just recieved the second dress and I am absolutely disappointed. I require a refund.
Do Not order from this site it's a SCAM site!!!!!!!
17 November 2025
Unprompted review
Reply from loragal.com
Hello Chan M ,
We sincerely regret the delay you are experiencing.
The current peak season has led to overwhelming demand for some of our most popular items, including the yellow dress you've selected, which is a pre-sale product on the item name indicated.
Our team is actively working to dispatch all orders at the earliest possibility, and you will receive a shipping confirmation email as soon as your package is on its way.
Should you have any further questions or wish to discuss alternative options, our customer service team is ready to assist you.
We truly appreciate your understanding.
Loragal Trustpilot Team
complaint@loragal.com
My second review of this company…
I decided to take time to read the reviews posted by other people regarding their own experiences and used the opportunity to do a second review based on what I've observed. Oh my, was I not surprised. A vast majority of the reviews were very bad and rightly so. Their bad reviews all referenced bad experience with either not getting their orders or not getting their refunds at all. I also found out that everyone who contacted Loragal basically got the same generic message that they're looking into it.
I saw a few isolated cases of buyers who reported getting their orders. Now, that's not a very common thing with this company.
This is my final verdict: Loragal company is a complete scam. I agree with many of the reviewers who described it as such due to personal experience. There's no reason why customers would be promised a refund and not get it. It's only a scamming business engaged in dubious activities that would continue to practice as such. I'm using this opportunity to warn future buyers to be careful in patronizing Loragal. Hopefully, people will check the reviews first before placing orders. Unfortunately for me, I didn't do that first which is why I lost my money to Loragal. I've written severally to their support and complaints department without any luck.
Lastly, BBB needs to look into this company's business activities and take the appropriate action.
22 October 2025
Unprompted review
Reply from loragal.com
Hello Franny,
Please accept our sincerest apologies for the frustration and inconvenience this situation has caused.
We are committed to resolving this for you without delay. To do so, could you please send your order details (such as your order number or registered email address) to our team via email?
This information is crucial as your nickname does not pull up the record in our system. Our team is standing by to assist you immediately upon receiving it.
Thank you for your patience.
Loragal Trustpilot Team
complaint@loragal.com
If there was a way to give zero stars…
If there was a way to give zero stars to this company, I would. 1 star is being way too generous. I ordered a dress which they later told me was no longer available after over 2 months of delay.
Despite several emails requesting a refund, all I get are generic responses as I have now confirmed from their responses to the reviews that I have seen.
Payment made since August is yet to be refunded. All should be aware and avoid doing business with them.
They are a big SCAM!!!
13 November 2025
Unprompted review
Reply from loragal.com
Hello Joy ,
We regret any inconvenience you have experienced.
To ensure we can address your issue efficiently, could you please forward your order details to us via email? Information like your order number or the email address used during purchase is essential to locate your order in our system, as a search by nickname yielded no results.
We appreciate your understanding and look forward to resolving this for you.
Loragal Trustpilot Team
complaint@loragal.com
Scam
They sent me the wrong size i put in a size 10 they send me a 4.5 they change my size in shoes and coat. What can we do to report them. This is my uard working money ans they are constantly stealing from us Americans. This is crazy. I have sent them over 6 messages and no respond at all. They are scamming hard working people
26 October 2025
Unprompted review
Reply from loragal.com
Hello Lola,
Please accept our sincerest apologies that the item you received does not fit as expected.
We will not change the customer's order information without authorization. You can easily verify the size details on your order confirmation page for your reference.
However,we offer 30-day return policy . If the size is too small, you can return or exchange.
Please kindly note that we are currently experiencing a high volume of inquiries due to the seasonal peak. Our team is working diligently to respond to everyone as quickly as possible.
We truly appreciate your patience and understanding.
Loragal Trustpilot Team
complaint@loragal.com
My Mental Health is affected after I…
My Mental Health is affected after I ordered my birthday outfit and was told it will be delivered after a month, I had to cancel the order but haven’t received my refunds till today, Nightmare I spent £82 for those 2 dresses, this shop must be closed by now after this bad reviews I believe they are scammers.🚨 I won’t recommend anyone to go through what I’m going through.
15 October 2025
Unprompted review
Reply from loragal.com
Hello mercy ,
We're so sorry for the trouble you've experienced.
Please be assured that we are personally expediting your refund and closely monitoring its progress. We expect the process to be fully completed within this week. We'll send you an email notification the moment it's done.
Thank you for your patience.
Loragal Trustpilot Team
complaint@loragal.com
Requested a cancellation on my order…
Requested a cancellation on my order after being told it would be another 3 weeks to get my item. They said it would take 7-10 business days to go back on my card. The order is still listed as active, and I’ve yet to receive the refund. It’s been over 10 days…..
1 October 2025
Unprompted review
Reply from loragal.com
Hello Lindsey ,
We deeply regret that we fell short of your expectations.
Our team is handling it with urgency, and the entire procedure is expected to be finalized by the end of this week. As soon as it is completed, a formal refund confirmation email will be sent directly to your inbox.
We sincerely appreciate your patience and understanding as we work to resolve this for you.
Loragal Trustpilot Team
complaint@loragal.com
When A Company Don't Allow Past…
When A Company Don't Allow Past Customers To Post The Pictures of the Products That They Just Purchase, 🚩🚩🚩🚩🚩🚩 And Now They Using AI for the Models and Clothes. DO NOT PURCHASE ANYTHING🚩🚩🚩🚩🚩🚩🚩🚩
6 November 2025
Unprompted review
Reply from loragal.com
Hello Ihear You,
We regret to hear about the issue with posting pictures. This feature is controlled by the platform's specific rules, and we are unable to change it. For detailed information, please contact Trustpilot's customer support.
However, we are very concerned that the product you received didn't look as expected. Could you please send the pictures directly to our email at complaint@loragal.com?
We promise to personally verify this and get back to you promptly.
Loragal Trustpilot Team
complaint@loragal.com
I sent my item back and it was received…
I sent my item back and it was received on sept 2. I still have not gotten a refund and customer service just keeps saying they are working on it. So it takes 3 months because I been trying to get this order figured out since aug. Not to mention that the product I received I would have NEVER ordered. Please do yourself a favor and order from somewhere else.
5 November 2025
Unprompted review
Reply from loragal.com
Hello Ebony,
We sincerely apologize for the frustration and inconvenience this delay has undoubtedly caused you.
To help us investigate and verify the status of your refund immediately, could you please send your complete order information ,such as your order number, the email address used for the purchase directly to complaint@loragal.com ?
We appreciate your understanding and cooperation as we work to rectify this for you.
Loragal Trustpilot Team
complaint@loragal.com
Barbados Bridal guest dress
Barbados Bridal guest dress
I stumbled upon an absolutely gorgeous dress on insta from loragal. And i didnt know what to buy it for. It was definitely for the beach. Surprisingly my aunt told me she will be getting married back home in barbados the following year. I went right back to loragal site and bought that dress. This dress is no longer for sale and arrived extremely quick. Nicely packaged, to die for. I had everyone looking at me the stares and compliments alone my aunt warned me I'd outdo her. It was worthit and definitely one to frame. I felt like a butterfly and i resembled one too. My dress was beautiful thank you for giving me something to shine in 🥹 i cant wait to order for my 35th birthday in january 2026 🥰😭🥰😭
25 October 2025
Unprompted review
Reply from loragal.com
Hello Dionne,
Thank you so much for your feedback.
It brings us so much joy to know that you loved the dress .Like a butterfly, ready to shine! 🦋 Thank you for choosing us to be a small part of your special moment.
Can't wait to see what you pick next!
Loragal Trustpilot Team
complaint@loragal.com
I would NOT BUY FROM LORAGAL
The quality of cloths does not match the picture and the return policy is horrible.They only return a small percentage.If you want to return something and they do not accept it, they want you to keep it.But give you like ten dollar credit or so would never order again. Definitely one or less stars. I spent 160. And donated all i ordered bc I was NOT satisfied with what I ordered vs what i actually received and the wait time is very long
14 August 2025
Unprompted review
Reply from loragal.com
Hello Katie ,
Please accept our apologies for the disappointing product and service experience.
Our standard 30-day return policy (excludes clearance/final sale items).To start the process, please email us your order information.We will verify and resolve your case promptly .
We are looking forward to your reply and are committed to resolving this matter for you as quickly as possible.
Loragal Trustpilot Team
complaint@loragal.com
Always call and ask company to define ASAP
I ordered a dress on 08/31/2025. On the checkout page it stated "your package will be shipped out ASAP". Well ASAP must mean "A Slow Ass Process" because that's what happened.
I needed the dress for an event on 11/1/2025, and on September 26, 2025, I kindly emailed them and inquired where my order was? They did email me back stating that my dress happened to be a Pre-Order and "it takes 10-20 days to make the goods" and then "Delivery typically takes 1-3 weeks" Well here it is November the 2, 2025 and still no dress.
I could have emailed Santa's workshop and told his elves to sew me a dress, had I known I would receive the dress at Christmas. Never-Ever-Ever would I order from this company nor recommend it to anyone. I will email them tomorrow and insist a FULL REFUND and call my bank to ensure I get my money back.
31 August 2025
Unprompted review
Reply from loragal.com
Hello Dee,
We are truly sorry to hear about your disappointment with the extended delivery period for the pre-sale item.We completely understand how this delay was inconvenient for you, and as you requested, we have immediately processed the cancellation of your order. You will receive an email confirmation once it is completed.
We truly value your understanding and hope to have the opportunity to serve you better in the future.
Loragal Trustpilot Team
complaint@loragal.com
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