I am a pensioner suffering from Frontal Fibrosing Alopecia. I buy 2 men’s frontal hairpieces every 3/4 momths. My hairdresser cuts them into shape for me. I am very happy with them but unfortunately I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As far as customer service, I have no complaints, but my one complaint would be the quality of the hair. My client is complaining more about the quality of the hair shedding a lot more than previous t... See more
Company replied
Lordhair is great as give you options of the products no other places can. I would suggest to provide more options for middle age people. The systems are normally very dense making them look fake. Sel... See more
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For the past few years, my hairpiece cannot be worn down after the second wash. It goes frizzy and poops out and needs to be brushed all the time in order to get it to lay down flat. I am a profession... See more
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Company details
- #11 of 12 best companies in Hair replacement service
- #200 of 221 best companies in Beauty product supplier
About Lordhair
Written by the company
Welcome to Lordhair
Lordhair helps you find yourself again with natural systems crafted for comfort, confidence, and care.
Our Promise to You!
Written by the company
- Every client matters. Every detail counts. Your satisfaction comes first.
- This journey is personal — we get it. At Lordhair, your satisfaction isn’t just a promise, it’s our passion. We’re here to listen, to care, and to make sure every step brings you closer to feeling confident again.
Free Shipping Guarantee on All Orders
24/7 Customer Service Available
At Lordhair, your satisfaction comes first. Enjoy free shipping on all orders, responsive customer support whenever you need it, and hassle-free returns if your first system isn’t the perfect fit. Plus, every order is backed by our 30-day money-back guarantee — because confidence should come with peace of mind.
Contact info
United Kingdom
- 00 8000 825 1058
- support@lordhair.com
- www.lordhair.com
Up to $100 OFF This Month!
3.9
Great
600 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
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After I explained to them how to cut my…
After I explained to them how to cut my hairpiece they were able to do a good job.
24 March 2026
Reply from Lordhair
Thank you for sharing this! We are really glad the cut turned out well for you, and it was an absolute pleasure serving you. We look forward to your next order!
Reply from Lordhair
Thank you for this! We know how exciting it is waiting for a new system to arrive and we are really glad we did not keep you waiting once it was on its way.
Getting orders to our customers quickly and safely is something we genuinely care about and it is great to know that came through for you.
We look forward to serving you again soon!
Last hair piece was cut to the wrong…
Last hair piece was cut to the wrong base size . Now have to order another one for it being the wrong size. How do I avoid this? I love my hair system but it the base was cut to short. It was supposed to be a 7 x 10 and it was a 7 x 8.5 .
16 March 2026
Reply from Lordhair
Thank you for your feedback. We have already reached out to you via email to assist with this matter and will ensure a proper resolution.
Customer satisfaction is always our top priority.
Great work customizing to my needs
Great system! Normally ordered a stock system and had a salon cut the base and give a haircut. This time, Lordhair cut the base and gave a haircut with images I provided and it turned out just as good! This saved me ~400$ for the salon services so would highly recommend.
19 March 2026
Reply from Lordhair
Thank you for sharing this! Going from a salon cut to letting our team handle it based purely on images you provided is not a small thing, and the fact that it came out just as good says a lot about the care that went into it.
We will make sure the team knows their work made a real impression. Looking forward to your next order!
LordHair is an exceptional service that…
LordHair is an exceptional service that I would recommend to anyone. It is easy to find the system that suits you on their website. such as: Hairstyles, colour, measurements ect. The Quality of the hair is second to none I have just ordered another system now after having the 0.6mm for almost 12 months and it's only just shedding now. Also you can chat to them via WhatsApp if you have any queries and reply back within minutes. They always go above and beyond, I will carry on using this company for many years to come :)
16 April 2026
Unprompted review
Reply from Lordhair
Almost 12 months on a 0.6mm system before it even started shedding. That is a real testament to both the quality of the system and the care you have put into maintaining it.
The fact that you are already back ordering another one says everything. We will make sure the team knows that kind of loyalty and feedback does not go unnoticed.
Looking forward to your next order!
The NEO
The "NEO Outlet" price was great. The 2+ month wait was ok since the price was much lower than the regular price.
10 March 2026
Reply from Lordhair
Thank you for this and for your patience throughout the wait!
The NEO Outlet is designed for customers who appreciate great quality at a better price point, and we are really glad it delivered on that for you. We do understand that the wait is a tradeoff and we genuinely appreciate you sticking with us through it.
Your patience did not go unnoticed. We hope the system was well worth it and we look forward to serving you again soon!
Lordhair completely transformed my…
Lordhair completely transformed my life. I’ve regained my confidence in every situation, and it shows. The quality of their products is outstanding, and their customer service is just as impressive.
20 March 2026
Reply from Lordhair
Reading this truly moved us. Thank you so much for sharing something so personal and meaningful.
Confidence is everything and knowing that Lordhair has played a part in bringing that back for you in every situation is honestly why we do what we do. This is so much more than just a hair system to us and it is clear it means so much more to you too.
We are incredibly proud of the quality we put into every product and the service our team delivers, but nothing compares to hearing that it has made a real difference in someone's life.
Thank you for trusting us with something so important. We are honoured to be part of your journey!
Love the quality of my new unit
Love the quality of my new unit. One of the best I’ve ever had.
11 February 2026
Reply from Lordhair
One of the best you have ever had. That is not something we take lightly, and honestly, it made our day reading that!
The quality of every unit we produce is something we pour a great deal of heart into, so knowing it has landed that well for you is incredibly rewarding.
Thank you for sharing that with us. We cannot wait to deliver that same feeling all over again on your next order!
Love the systems I purchase from…
Love the systems I purchase from Lordhair! Easy to maintain.
19 March 2026
Reply from Lordhair
Thank you for sharing this with us, it really means a lot!
Easy to maintain and easy to love. That is exactly what we aim for with every system we produce, and hearing it directly from you is really satisfying.
We look forward to continuing to be your go-to choice. Thanks again for choosing Lordhair!
This is system is so far so good
This is system is so far so good. The first system I ordered it lasted good 4 months. Since then none of them have lasted 4 months. I hope this one does
9 March 2026
Reply from Lordhair
Thank you for being so open and honest with us. We really appreciate your continued loyalty and are glad to hear this new system is off to a good start!
Longevity can be influenced by so many personal factors, from maintenance routines to lifestyle and adhesive choices, and we would love to help you get the absolute most out of every system going forward.
Please do not hesitate to reach out to our team directly. We are happy to work with you closely and make sure this one goes the full distance.
We are rooting for you on this one!
Significant quality decline
Title: Significant quality decline: £12k spent, yet basic errors and poor service persist.
After five years and over £12,000 spent with Lordhair, I am officially moving elsewhere due to a severe decline in product consistency and professional standards. My most recent experience involved ordering a 0.06mm skin base but receiving a 0.03mm system instead; as a wearer of 11 years, the difference was immediate. This incorrect base thickness led to a terminal rip during styling. Despite photographic proof of the error, customer service defaulted to blaming the user rather than acknowledging a clear packing mistake. This follows a long history of receiving incorrect colors, dimensions, and unannounced changes to hair waves that were never updated on the website.
The company’s "unconditional returns" claim has proven misleading in practice, as every attempt to resolve an error is met with resistance and persistent discount offers rather than a straightforward exchange. Furthermore, while the brand emphasizes the "authenticity" of handmade items, the reality is a lack of the uniform stitching and V-looping required for the advertised "freestyle" styling. After previously pausing my custom due to unprofessional staff interactions on social media, I find the current culture of avoiding responsibility—even when faced with the protections of the Goods Act—to be unacceptable. A loyal, high-spend customer should not have to fight for basic accuracy and professional accountability. I will now be advising my private consultancy clients to seek more reliable alternatives.
4 April 2026
Unprompted review
Reply from Lordhair
Thank you for taking the time to leave a review. It truly means a lot!
We pour a lot of heart into making sure every customer feels well taken care of throughout their journey with us, so knowing that came through for you is really rewarding to hear.
We look forward to serving you again soon. Thanks again for choosing Lordhair!
Life changing
Such a good company to work with and fast reliable service.
Good quality and long lasting systems and fantastic for restoring confidence
11 March 2026
Reply from Lordhair
Thank you so much for this truly wonderful review. Words like these remind us exactly why we do what we do!
Knowing that our hair systems have played a part in restoring your confidence means more to us than anything else. That is at the heart of everything we strive for at Lordhair.
We are also really glad to hear that you found our service fast and reliable and that the quality has stood the test of time. We will keep working hard to maintain that standard for you every single time.
Thank you for being such a valued part of the Lordhair family. We look forward to continuing this journey with you!
Faye helped resolve issue, was excellent
I was given a system that had extreme shedding from the first day. I was not happy with the quality, Faye was able to make it right and get me a replacement very quickly. She was excellent!
31 March 2026
Unprompted review
Reply from Lordhair
Thank you for taking the time to share your experience so openly. We are truly sorry to hear that the system you initially received did not meet the standard you deserved. Shedding from day one is absolutely not something we would ever consider acceptable, and we completely understand your frustration.
That said it is really heartwarming to hear that Faye was able to step in and turn things around for you so quickly. She is a wonderful member of our team, and this is a perfect example of the care and dedication she brings to every customer she works with.
We will make sure she knows how much her efforts meant to you.
Thank you for giving us the opportunity to make things right and for your continued trust in Lordhair. We look forward to delivering a much smoother experience for you every time from here on!
I’ve been wearing hair systems for over…
I’ve been wearing hair systems for over 40 years. Lord hair is the best I’ve ever had. The hair is soft, the hairline is so natural and it is comfortable to wear.
31 March 2026
Reply from Lordhair
Forty years of wearing hair systems means you have seen it all, tried it all, and know exactly what good looks and feels like. That is what makes your words so special to us.
The fact that the hairline feels natural and the hair itself is soft and comfortable to wear tells us that the craftsmanship is landing exactly where it should. That is never an accident. It is the result of a team that genuinely cares about every single detail.
Thank you for choosing Lordhair and for trusting us with something so personal. We are honoured to be the best chapter in a very long journey.
The hair is falling out rapidly in less…
The hair is falling out rapidly in less than 2 weeks.
Customer service is great as always. They are sending a replacement piece which I greatly appreciate.
28 February 2026
Reply from Lordhair
Thank you very much for your prompt feedback.
We sincerely apologize for the inconvenience you’ve experienced and truly appreciate you bringing this to our attention. Quality is extremely important to us, and we take your concerns very seriously.
A member of our customer service team has been arranged to follow up with you shortly regarding this issue, and we’ll do our best to resolve it as quickly as possible.
Thank you again for your patience and for giving us the opportunity to make this right.
Could be better.
Hair system came in reasonable time. Would like to have lessor density and more wave. I do not see any options for that.
9 March 2026
Reply from Lordhair
Thank you for taking the time to share your feedback. We really appreciate it and are glad to hear your order arrived within a reasonable time.
We completely understand how important it is to get the density and wave pattern just right. We actually do offer a wide range of customization options including density levels and wave patterns, and we would love to help you find the perfect match for your next order.
We encourage you to reach out to our team directly and one of our consultants will be happy to walk you through all the available options tailored specifically to your needs.
We hope to have the opportunity to make your next experience a five-star one. Thank you again for choosing Lordhair!
I needed a system with less density
I needed a system with less density. And Faye(who has helped me in the past) suggested a system with80% density, and was perfect.
Thank you Faye & Lordhair!!
24 February 2026
Reply from Lordhair
Thank you so much for this wonderful review. It really put a smile on our faces!
We are so glad to hear that Faye was able to guide you toward the right density for your needs. She truly cares about making sure every customer gets a system that feels and looks just right, and it is always heartwarming to see that reflected in feedback like yours.
We will absolutely pass your kind words on to Faye. She will be thrilled to hear this!
Thank you for your continued trust in Lordhair. We look forward to serving you again soon.
My custom unit was incorrectly cut
My custom unit was incorrectly cut, I immediately reached out. It is impossible to get anyone on the phone. I was advised to use the feedback feature of my order. I got a response and more pictures were requested. Specific instructions were to respond with pictures in the same email. I did, and no response. I had to create another feedback. The response I got was that they’ve tried emailing me but it’s blocked. If that’s true then how am I getting all of these other emails from Lordhair? I have yet to hear back about my order. I’m really disappointed. I am out another $130 because I needed to buy a system from a competing brand just to have something to wear.
23 February 2026
Reply from Lordhair
We’re really sorry to hear about your experience. We understand how frustrating this must feel, and we truly want to get this resolved for you.
We’ve been trying to reach you to help move things forward, but it looks like our emails may not be getting through. A few of them appear to have been blocked or returned, which may be why we haven’t been able to connect yet. We’ve also left messages through our contact portal and feedback platform, and we’re still hoping to hear back from you.
Your issue is important to us, and we’re here to help every step of the way. If email isn’t the best way to reach you, we’d be more than happy to arrange a phone call at a time that works for you.
Please let us know what’s most convenient, and we’ll make sure to follow up right away.
Great product
15 March 2026
Unprompted review
Reply from Lordhair
Thank you for taking the time to leave a review. It truly means a lot to us!
We are really glad to hear you are happy with your hair system. That is exactly what we strive for with every order.
If you ever need anything whether it is styling advice, reordering, or anything else, we are always here for you.
Thanks again for choosing Lordhair. We hope to serve you for a long time to come.
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