I am a pensioner suffering from Frontal Fibrosing Alopecia. I buy 2 men’s frontal hairpieces every 3/4 momths. My hairdresser cuts them into shape for me. I am very happy with them but unfortunately I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As far as customer service, I have no complaints, but my one complaint would be the quality of the hair. My client is complaining more about the quality of the hair shedding a lot more than previous t... See more
Company replied
Lordhair is great as give you options of the products no other places can. I would suggest to provide more options for middle age people. The systems are normally very dense making them look fake. Sel... See more
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For the past few years, my hairpiece cannot be worn down after the second wash. It goes frizzy and poops out and needs to be brushed all the time in order to get it to lay down flat. I am a profession... See more
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Company details
- #11 of 12 best companies in Hair replacement service
- #200 of 221 best companies in Beauty product supplier
About Lordhair
Written by the company
Welcome to Lordhair
Lordhair helps you find yourself again with natural systems crafted for comfort, confidence, and care.
Our Promise to You!
Written by the company
- Every client matters. Every detail counts. Your satisfaction comes first.
- This journey is personal — we get it. At Lordhair, your satisfaction isn’t just a promise, it’s our passion. We’re here to listen, to care, and to make sure every step brings you closer to feeling confident again.
Free Shipping Guarantee on All Orders
24/7 Customer Service Available
At Lordhair, your satisfaction comes first. Enjoy free shipping on all orders, responsive customer support whenever you need it, and hassle-free returns if your first system isn’t the perfect fit. Plus, every order is backed by our 30-day money-back guarantee — because confidence should come with peace of mind.
Contact info
United Kingdom
- 00 8000 825 1058
- support@lordhair.com
- www.lordhair.com
Up to $100 OFF This Month!
3.9
Great
600 reviews
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This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
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I’ve placed multipleReliable Service & Easy Reordering orders now
I’ve placed multiple orders now, and what keeps me coming back is the consistency and the fast delivery service. The product specifications are already saved in the system, so I can simply use the repeat order feature — which makes the whole process even more convenient. I have noticed prices gradually increasing over time, but I understand that may be due to the current global economy and ongoing world events. Overall, the service has been outstanding. Keep up the great work!
6 May 2026
Reply from Lordhair
Three things that never get old to hear, consistency, fast delivery and a process that just works. The fact that you keep coming back says more than any five stars ever could.
Thank you for your loyalty and for being so understanding. We genuinely appreciate you and we will keep earning that trust every single order!
Easy online order, quality product and timely delivery
Easy online order, timely delivery and good quality
28 April 2026
Reply from Lordhair
This is exactly what we show up every day to deliver, and hearing that it all came together so smoothly for you genuinely means a lot to the whole team.
Thank you for choosing Lordhair. See you on the next order!
The website was very easy to use
The website was very easy to use. The products are amazing. I just ordered my 2nd piece. Everyone love it most people didn't believe it was a hair system.
22 May 2026
Unprompted review
Reply from Lordhair
Nobody could tell. That is the moment every one of our customers deserves, and we are so glad it happened for you!
Welcome to your second order. It only gets better from here!
Always good but quality has decreased.
I’ve been ordering from lord hair for the last 6 years. Always good pieces you can trust. Although the last few the quality isn’t up to what it was before. The price is high, quality mid. Hair feels and gets drier quicker. Tangled. With the lace, the hairs go inside the piece leaving no option then to rip it off. Nevertheless, good in general.
30 April 2026
Reply from Lordhair
Hi Djalma,
Thank you so much for taking the time to share your experience with us. More importantly, thank you for being part of the Lordhair family for the past 6 years — your continued trust and support truly mean a lot to us.
We are genuinely sorry to hear that your recent system did not meet the quality and experience you have come to expect from us. We completely understand how frustrating issues like dryness, tangling, and problems with the lace can be, especially as a long-time wearer who knows what a good system should feel and look like.
Please know that your feedback has been taken very seriously and shared directly with our team for further review. We have already reached out to you via email so we can better understand the issue and work with you toward the best possible solution. When you have a moment, could you kindly check your inbox and reply to us? We truly want the opportunity to make this right for you as quickly as we can.
We sincerely appreciate your patience, your honesty, and the loyalty you have shown us over the years. We remain committed to improving your experience and resolving this to your satisfaction.
Warm regards,
Hair issues
Hair ordering and shipment time was satisfactory. What isn’t is I have have 3 different hair pieces in last 6 months that the hair comes out in large swats year the center of the hair. Not very happy about that it previously have not had this problem. Thanks
29 April 2026
Reply from Lordhair
Thank you so much for taking the time to leave a review, and we are really glad the ordering process and shipping worked well for you. That said, reading about the shedding you have been experiencing genuinely concerns us and we want you to know that we are taking it very seriously.
Quality is something we stand behind with every single order, and knowing that this has happened across multiple systems is something we absolutely need to get to the bottom of. You have been a loyal customer and you deserve better than that.
Our customer service team has already reached out to you a few times via email because we genuinely want to understand what is happening and find the right solution for you. We would love nothing more than to hear back from you so we can dig into this properly and make it right.
Please do check your inbox when you get a chance. We are ready, we are listening and we are not going to rest until this is fully resolved for you. Your experience matters deeply to us and we look forward to connecting with you soon!
Hair color was off this time
I am happy with everything but the color. I’ve gotten the exact same color the last 4 to 5 hair systems and this last one was completely off. I contacted customer service and they handled my situation very quickly and to my satisfaction.
26 April 2026
Reply from Lordhair
Thank you so much for taking the time to share this with us, and we are truly sorry that your recent order did not arrive the way it should have. For a returning customer who has ordered the same color multiple times, this is absolutely not the experience you deserve, and we completely understand your frustration.
We want you to know that this is not something we are taking lightly. We are already in active conversation with our production team and are diving deep into what caused the color difference on this particular order. Every detail is being looked at carefully and thoroughly because you deserve a real answer, not just an apology.
Once we have completed our investigation, we will come back to you with a clear and fair solution. Your loyalty over the years means so much to us, and we are fully committed to making this right for you.
Thank you for your patience, Cornelia. You have been with us for a long time, and that trust is something we genuinely cherish!
I’m 65 years old and I started loosing…
I’m 65 years old and I started loosing my hair in my early twenties. Really there are some people that look good bald, myself I was always self conscious about it. I always wore a hat. Even when I bought new clothes I looked in the mirror I didn’t feel dressed up. Guess I’m sort of a perfectionist. I really disliked going out to a nice restaurant sitting down and wearing a hat. So I decided since I wore a hat all the time it might as well be a hair hat. Now at that time it was 1984 and I was 24 years old. I’ve experienced different hair clubs, different attachments and so many base styles. A OMG the cost and disappointments. Overpriced stylist orders that took forever to come in. Prior to ordering anything online even tape was hard to get. These dealers pretty much had you where they wanted you.” Buy the wallet.” Now let’s skip to the now. I picked one online dealer local to my state. That was a total disaster. I paid extra for a haircut and it absolutely looks like somebody started cutting the hair and another person took over not knowing the front from the back. It also took three months for the order to be completed. So now I was a little skeptical about ordering anything online. But I’m very blessed and happy to say that I took a chance with Lordhair. I believe now it’s about three years. They increase their selection of bases and it has taken me a while to figure out, which is best for me. I’m trying now the Neo with ventilation. I’ve tried thinner bases, which can rip easily, but look very realistic. I live in a hot climate i’m an older man that does not work in a hot sun all day as I used to. I work in sales and it’s another reason why I prefer to look my best unfortunately most people are judged on first looks not so much on what they know in their experience. Anyway, getting back to Lordhair. Sometimes you may hear that first experiences don’t go well because the buyer don’t know exactly what their needs are. Sometimes there’s some hiccups to go through. But I will tell you that Lord here will try everything they can to make it it right for you unbelievably affordable. I can buy two systems for the price I was paying for one. And also with the haircuts and styles is really no need to go to a barber our hairstylist. Yes it’s taking me a little time to figure out the basis that I want, but at least there’s a selection. And if you watch videos and tutorials, you have a better idea what is best for you. I remove my unit every night so they last a little longer and I just use tape. Lordhair has taken the ease. Their delivery is so prompt. I’ve also used the hair products that are available and I’m very satisfied with them also. I also use the creams and softeners in my beard. If you’re on edge of trying, Lordhair I can guarantee you as a senior in this industry. You are making the right move. Just get your base size down right, the correct hairstyle and color. Decide if you want something more durable that they offer. Or something that may be a little bit more permanent that will stay on for several weeks. If you’re new to this, it will be an experience that you’ll never forget. I remember the first time I put a hairpiece on my mom didn’t even recognize me. And yes, maybe I have a face that only a mother can love, but at least I’m comfortable with it. Until they absolutely come up with something that will grow my own hair back. Lordhair is the best solution for me. I’m sure it will be for you if you choose to go down this path.
27 April 2026
Reply from Lordhair
Forty years in this industry and you chose Lordhair. That means everything to us and we do not take it lightly for a single second.
Reading your journey, from the hat at 24 to where you are today, reminded us of exactly why we do what we do. The overpriced disappointments, the stylist who did not know the front from the back, the long waits and the dealers who had you exactly where they wanted you. You have been through it all and still had the courage to take one more chance. We are so glad you did.
The fact that you are now comfortable, confident in sales, looking your best every day and even using our beard products on top of everything else tells us that this has become more than just a hair system. It has become part of your life and that is something we genuinely cherish.
Your advice to anyone sitting on the fence is more powerful than anything we could ever say ourselves. Thank you for taking the time to share something this personal and this honest with the world.
We will be here for every order to come. That is a promise
The hair was much too dark particularly…
The hair was much too dark particularly thr back. It looked almost black minimal gray hair
17 April 2026
Reply from Lordhair
Hi David,
Thank you for taking the time to share your experience with us, and we are truly sorry to hear that the color did not arrive the way you expected. That is never the experience we want for any of our customers and we take it very seriously.
We have already reached out to you directly because we genuinely want to understand what happened and find the best possible solution for you. We are fully committed to making this right, whether that means an exchange or whatever works best for your situation.
We have not heard back from you just yet but please know that our team is ready and waiting the moment you are. We are here David and we are not going anywhere until this is resolved for you!
I use new infinity
I use new infinity, love the system, great quality of hair except i do not like the synthetic white, it should be natural. Love the way you guys cut the hair. My only complaint is time it takes to order the process, last order took 8 weeks!!!
24 April 2026
Reply from Lordhair
Hello,
Thank you so much for this and we are really glad the New Infinity is working so well for you!
The way you broke it down tells us you really know your systems and that kind of honest feedback means a great deal to us. On the hair color, we actually have a wonderful range of natural gray shades available and we would love to help you find the perfect match on your next order. Please do not hesitate to reach out to our team directly and we will guide you through the options.
As for the eight weeks, every system that requires a preorder is built from scratch specifically for you and goes through a thorough quality check before it ever leaves our hands. That process takes time but it is exactly what ensures you receive the highest quality product every single time.
Thank you for your patience and for continuing to trust Lordhair. We truly appreciate it!
Reply from Lordhair
Thank you for taking the time to share that! Quality is at the heart of everything we do at Lordhair, and knowing it landed well for you means a lot to us.
We look forward to your next order!
Great company
The hairpieces I get from Lordhair are very consistent and high quality. With the quality system and customer service, there is no reason to go anywhere else.
23 April 2026
Reply from Lordhair
This genuinely made us smile from ear to ear!
Consistent, high-quality, and a service you can rely on every single time. That is the Lordhair standard and knowing that it has come through so clearly for you is something our entire team will be incredibly proud to hear.
Thank you for your trust and your loyalty. We are so glad you are part of the Lordhair family and we promise to keep delivering that same experience every single order!
The ordering was easy
The ordering was easy, the style was challenging as everything was longer and the density is really thick...even though I asked for 10% less. Is there anyway to get shorter cuts and less dense so that it looks realistic on day 1? Otherwise, everything was great.
22 April 2026
Reply from Lordhair
Thank you for being so honest with us, this is exactly the kind of feedback that helps us do better.
Getting the length and density right from the moment you open the box is so important and we hear you. Please do reach out to our team directly before your next order and walk them through exactly what you need. The more specific you are the better we can deliver on it.
Thank you so much.
Thank you so much.
I chatted with someone and he answers at all my questions and he resolves my problems.
And I Oder UTS 0.03 it’s perfect 👌 Alain Beaulieu
514-935-0838. Montreal
7 April 2026
Reply from Lordhair
Hello Alain,
Thank you so much for taking the time to share this!
It is really wonderful to hear that every question was answered and every problem resolved. That is exactly the kind of experience we want every single customer to have from start to finish.
And the UTS 0.03, what a choice! We are so glad it is working out perfectly for you. Enjoy every moment with it and do not hesitate to reach out whenever you need us.
We look forward to your next order!
Reply from Lordhair
Thank you for this, it truly means a lot to us!
Great service and a great product is exactly what we show up every day to deliver. Knowing it came through for you makes it all worthwhile.
We look forward to seeing you again soon!
Reply from Lordhair
Consistent advice and reliable delivery. The fact that you used the word "always" tells us everything and honestly that is the part that means the most to us.
Thank you for continuing to trust Lordhair. We will keep showing up for you every single time!
Simply The Best!
Your staff and attention you pay your customers is outstanding. Again recently you send me a gift package of hair care products. Thank you so much. Your customer service person, Verna is always there for me. You are the best!
11 April 2026
Reply from Lordhair
This truly warmed our hearts. Thank you so much for sharing this!
Verna is going to love reading this. The dedication she brings to making sure every customer feels genuinely taken care of is something we are incredibly proud of and you have captured it perfectly. We will make sure she sees every word.
And that little gift package, knowing it landed well and was appreciated, makes it all the more special. That is exactly the kind of relationship we want to have with every single customer.
Thank you for being such a wonderful part of the Lordhair family. You are the best too!
I have returned my last two systems as…
I have returned my last two systems as the hair cut wasn't good and the density wasn't what I ordered. They offered for them to be returned and adjusted which was a few weeks ago. Just waiting for them to be sent back. They didn't hesitate to have them adjusted
3 April 2026
Reply from Lordhair
Thank you for being so honest with us and we are truly sorry that the last two systems did not meet your expectations. Getting the haircut and density right is so important and we completely understand how disappointing it must have been to receive something that did not match what you ordered.
This is not the experience we want for you, and we want to make it right. Please reach out to us directly so we can look into this closely and make sure your next order is everything it should be.
Your satisfaction means everything to us, and we are committed to getting this right for you!
Terrible experience will never go back
Customer service is basically non existent. They booked a return which never showed up and I have been requesting they re-book for nearly a week now. If I don't go out of my way to message asking for an update I hear nothing for days. Now they're blaming it on the national holiday today in China, when this issue has been going on for a week. Crazy. Terrible first experience. Avoid.
1 May 2026
Unprompted review
Reply from Lordhair
Hi Stuart,
Thank you so much for your patience through this, and we want you to know that we genuinely understand how frustrating this situation must have been.
After looking into this closely we can confirm that the delay was caused by local logistics scheduling issues on FedEx's end. Unfortunately this also coincided with our May Day holiday which meant we were unable to get a timely response from FedEx support. That combination of circumstances is not an excuse but we want you to have the full picture and we sincerely apologize for the inconvenience this caused you.
The good news is that we have now rescheduled the pickup for you and we are personally following this through every step of the way until it is fully resolved. Your experience matters deeply to us and we are not going to rest until this is sorted properly for you.
Please do not hesitate to reach out at any time. We are right here and we are not going anywhere until this is done!
Perfect Fit Every Time
Lordhair hair pieces are the best I have ever experienced, they come pre cut to your head and are ready to wear right out of the Box. Perfect fit and style every time.
6 April 2026
Reply from Lordhair
This genuinely made us smile. Knowing that you open the box and it is already perfect, the fit, the style, ready to go, is everything we work towards with every order we send out.
The fact that this has been your experience every single time means the world to us. Thank you for sharing this and for your continued trust in Lordhair!
Perfect Customer Service and Product
Firstly would like to thanks Customer Assistent Alan for awesome work as always cuz of she/him i will keep ordering and suggesting LordHair products to ones who need them!
Also now about product had just came to my adress everything is perfect and as i had order, real suggesting to everyone its game changing
23 April 2026
Unprompted review
Reply from Lordhair
This made our day, and we mean that sincerely!
Alan will be so happy to read this. Knowing that the experience with our team is a big part of why you keep coming back and recommending Lordhair to others is exactly the kind of impact we hope every customer feels. We will make sure Alan sees your kind words personally.
And game-changing, that is everything. Knowing your order arrived perfectly and exactly as expected tells us that the care we put into every detail is truly landing the way it should.
Thank you so much for your loyalty and for spreading the word. It means more than you know!
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