I bought a puffer vest from Lorna Jane Dressmart Outlet on 12 April 2025 and returned it on 17 April. I received a confirmation receipt for the refund, but no refund ever appeared in my account. Aft... See more
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Review summary
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After purchasing black3/4 leggings 3 years ago they began to fray on both legs- they looked disgusting. My gym friends all commented on the poor quality compared to their gym wear. Customer service wa... See more
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I have spent hour upon hour trying to havemy name and email removed as I am receiving countless messages about their sales etc. I have sent screen shots to the store but have been told that I cannot s... See more
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I’ve been loyal to Lorna Jane for years because I love their leggings, but the quality has really slipped. Every time I buy the same pair, the sizing is different, the length is inconsistent and the... See more
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Company details
Written by the company
At Lorna Jane we are passionate about inspiring you towards Active Living. We are committed to excellence in our brand, our product quality, our customer service and influencing your life in a positive way. We believe that wearing Activewear has the power to inspire you to be active. That's why we design pieces that are not only functional but also comfortable and fashionable enough to wear all of the time. We want you to feel confident and motivated to be active throughout your day, whether it's hitting the gym, practicing yoga, going for a run, or simply incorporating movement into your daily routine. Active Living is more than just a workout. It's about embracing a lifestyle that prioritizes health, fitness, and overall well-being. We want to be there with you every step of the way, providing you with the Activewear and inspiration you need to make Active Living a part of your everyday life. Thank you for being a part of the Lorna Jane community. Together, we can inspire each other to live our best lives and make every day an opportunity for Active Living.
Contact info
Australia
- www.lornajane.com.au
2.1
Poor
620 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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I used to love Lorna Jane clothing…
I used to love Lorna Jane clothing until my recent shop, I purchased a pair of leggings 28th December 2022, not even 4 weeks old, found a hole never damaged them, manager Marina at Brisbane CBD said I must have hooked my crutch on a nail, no exchange would be given, the quality of the material is garbage and will never shop at LJ again.
26 January 2023
Unprompted review
Reply from Lorna Jane
Hi Michelle, thank you for taking the time to share your review. We are so sorry to hear of your disappointment, and can certainly look further into this with you. Although we do always recommend visiting stores for the best assessment, our Customer Care Team are also available for further support. Please do reach out through the Live Chat Platform on our website x
NO CASH!!
I don’t understand why you would not accept Australian Legal Tender!
I don’t want a bullcrap standard reply that you have given everyone else, because it’s a load of rubbish.
Telling customers to go elsewhere to put their cash on a “plastic” gift card and come back and pay…
Pathetic, and reading theses complaints, I’m obviously not the only one who thinks so.
15 January 2023
Unprompted review
Reply from Lorna Jane
Hi Natasha, thank you for your review. As we understand there may be an adjustment period, our Team may offer other solutions to ensure you can still take your LJ goodies home with you! Our recent introductions are only the beginning of the changes we have planned as a part of our future roadmap - creating a footprint we are proud of x
No cash no sale
As the same as all the other reviews, wouldn't take my cash so no sale. As it's still a legal tender in Australia and no one cares that you are still working under Australian laws/policies - the fact of the matter is, it's still a legal tender. And I find it totally ridiculous. Cleo Harper for me!!
20 January 2023
Unprompted review
Reply from Lorna Jane
Hi Maxine, thank you for your review. To continue doing our part for the health and safety of our community, including the sustainability pillar, we are building and adding our roadmap for a healthy and happy future. We do hope to continue supporting your passion for Active Living x
Refused to let my 14 year old daughter…
Refused to let my 14 year old daughter pay with cash...... She had been saving up for months to make a purchase and then wasn't allowed. Cash is a legal tender in Australia and your response regarding the environment is a poor one. Your staff are telling customers to go and buy a plastic gift card from the centre management with cash to then use in your store as a alternative. What a joke.
What makes it funny is it took another customer 4 goes with your card machine for her purchase to go through, which your staff admitted happens all the time.... How's going cashless working for you yeah!!!!
We will not be shopping in your stores again and will spread the world through my wellness community.
24 January 2023
Unprompted review
Reply from Lorna Jane
Hi Tamara, thank you for taking the time to post your review. Creating positive, sustainable, and impactful changes within our business and operations has been a focus here at LJ since 2020. Becoming a cashless and digital receipt brand was rolled out in August to join more updates to continue building out future roadmap we are proud of. Of course, we understand there may be some adjustments from our community where our Team may offer other solutions so you can take home your LJ goodies with you! We are also excited to roll out a new POS system within the coming months that will ensure our in store experience continues to elevate x
Never sent my shipment
I placed an order on 13th jan 2023.
It has been over 12 days and I have still not received my order. The receipt said expected delivery 8-12 days!
I ordered ahead of a trip so I can take the clothes on my travel. But they never came. They have no contact number to lodge a complaint or no way to track the order.
23 January 2023
Unprompted review
Reply from Lorna Jane
Hi Gargi, thank you for taking the time to post your review. We are so sorry to hear of your concerns, and can absolutely look further into this for you to offer a solution! Our friendly Customer Care Team are solely available through the Live Chat Platform on our website, and can be found on our Contact Us page. Looking forward to chatting soon x
I will never buy from them again
I ordered two pairs of shorts from Lorna Jane in their sale. I order two pairs because they charge extortionate shipping fees - $12 AUD standard which is way too much for one pair of shorts.
They emailed me to cancel one pair - so I contacted them to cancel the whole order as I don't want to pay $12 to ship one pair of $35 shorts. Their customer service response was unhelpful - clearly just copying and pasting policy pieces - lacked any nuance or personality and basically told me tough luck and to suck it up because they won't do anything about it.
This experience is why online shopping sucks - and I will never shop at Lorna Jane again - congrats on getting your $12 out of me.
11 January 2023
Unprompted review
Reply from Lorna Jane
Hi Natalie, thank you for taking the time to provide your review. We do sincerely apologise for the frustration caused around you recent order. When a high influx of orders are placed on the same style, on rare occasions this may result in an oversell. As you can understand it is our first priority to return funds to the original payment method for unavailable items to avoid any further disappointment. As our global Warehouse Team are servicing Australia, Canada, UK and Europe with 100's of orders each day, cancelling or amending orders is not something that is guaranteed. All shipping fees applied are charged by the courier company, not LJ, and is to ensure a safe delivery to you. We hope you enjoy your new Bike Shorts on arrival!
Will ever buy LJ again
Have always bought LJ clothing for the gym. Never again quality is so poor could probably buy a better product in Kmart or Target for a much cheaper price. Bought 2 pairs of tights at the begining of November, they are ready for the rag bag the quality is so poor stretched, piling and small holes around the knee area
31 October 2022
Unprompted review
Reply from Lorna Jane
Hi Sue, thank you for your review. We are so sorry to hear of your disappointment with your LJ Leggings. We would love the opportunity to look further into this with you to understand a little more around this style. Please do connect with our Customer Care Team through the Live Chat Platform on our website for support here. Thank you, xx LJ.
Love Lorna Jane …. However
Love Lorna Jane !!!!
However was very disheartened when I found out her pacific fair store no longer accepts cash as a payment no signs were displayed to acknowledge this before entering the store .
I understand Lorna’s side to it , however cash is a legal tender in Australia and by law you can not refuse payment from any customer with this form of payment .
4 January 2023
Unprompted review
Reply from Lorna Jane
Hi Janine, thank you for your review. We are dedicated to doing our part in introducing and updating different aspects of our business for a sustainable, healthy and happy future. We can assure you our recent change of becoming a cashless and digital receipt business is is in line with all Australian policies and procedures, with our stores displaying this with mirror decals and at our checkout counters. We do hope we can continue supporting you with LJ Activewear! x
No cash and dismal service - boycott Lorna Jane!
No cash?! We are no longer going to support your business.
Just a reminder that cash is a legal tender in Australia.
Dismal service, also.
Will be informing our clients, family and friends alike to avoid Lorna Jane.
30 December 2022
Unprompted review
Reply from Lorna Jane
Thank you for your review. Much like other businesses in our industry, we are committed to evolving, growing, and improving to build a sustainable and healthy brand. Reducing unnecessary consumption and waste through our cashless and digital receipt update is only the beginning of our future roadmap of updates. We look forward to continuing to support, inspire, and uplift our community's passion for Active Living x
Cashless company, no thanks
Was super excited to shop at Lorna Jane today. Got to the til and my total was nearly a grand and they said they don’t take cash. I could have gone to my bank and put it in to pay but I actually don’t support cashless companies. Lots of places people make cash - selling items off marketplace, babysitting, odd jobs, or just setting aside cash through the year to spoil yourself at the end. I’ll head back to Lululemon.
28 December 2022
Unprompted review
Reply from Lorna Jane
Hi there, thank you for your review. This recent update of offering digital receipts and becoming a cashless business is in line with all Australian retail policies and procedures, and took place through all LJ retail stores across August. Here at LJ, we recognise the importance of a continued marathon towards a sustainable future, so changes to our processes, policies and packaging are always ongoing to evolve and improve x
poor website order system,worst customer service ever!!!
poor website order system,worst customer service ever!!!
heard bunch of reviews saying lorna is comfy blab blah blah so I tried to order on the official website on boxing day, and it showed on the webiste that failed to displace the order, and i didnt receive any order comfirmation. thought it might be the problem of the website.then i made the worst decison ever to purchase the same items and reorderd. Yes, same thing happened again, could't displace the order and no order confirmation as well, however i was charged two times from afterpay. i wait two days to reach out to customer service, and they said they couldn't cancel the order, they were not willling to admit the bug of the website during this huge shopping feast, and tried to transfer the duities to gmail and afterpay( said gmail must block their order confirmation which is pretty ridicuous cause i received the lorna advertising the same day; and if the email of the lorna account is different from after pay account email，my order will not be displaced in my account) the customer team doesn't try to solve problems of the customer but insist on their stupid policy. plus, they can only refund gift card because its not full price item, tell me who will buy full-item on boxing day? so the result is my first shopping online experience on this brand will also be the last one. never ever i will purchase this brand again!!! full of scam!!!
27 December 2022
Unprompted review
Reply from Lorna Jane
Hi Wei, thank you for your review. We are sorry to hear of the technical glitch you experienced during our massive Boxing Day Sales! Please know we have passed on your experience to our IT Team to investigate and understand better. As our Team do understand your disappointing experience a refund has been approved on your second order that you will be returning to us. Once the order has been returned and processed your refund will be posted back to your original method of payment. We do hope you love your newest LJ goodies as much as we do. Thank you, xx LJ.
No cash, no me.
Doesn't except cash - our legal tender. Just a simp company to the government. Ah well, plenty of other places to shop. Hope this backfires on your company big time. No cash, no me.
20 December 2022
Unprompted review
Reply from Lorna Jane
Hi Ron. Here at LJ, our continued marathon around sustainability means we are creating introductions and changes to different aspects of our brand to ensure we are doing our best for future generations. We have more updates ready to roll out with our cashless and digital receipt changes to reduce consumption and waste where possible. Thank you x
Love of LJ now lost.
Use to love this brand, their garments were high quality and lasted a life time - NOT ANYMORE! Only five months ago, I purchased a pair of leggings, for walks and leisure wear and they are now unwearable with holes at the seams of the inner thighs. I spoke to a LJ representative and they pretty much said ‘too bad’, even with my receipt and photos they couldn’t offer me anything. I may as well buy cheap active wear if the LJ company makes garments, low in quality and a short lifespan as well.
7 December 2022
Unprompted review
Reply from Lorna Jane
Hi Ashleigh, thank you for your review. We are so sorry hearing of your disappointment with your recent Leggings. Our Customer Care Team can certainly provide feedback and advice through photos and details you provide over the Live Chat Platform. This also ensures your feedback is left with the relevant Team. For a thorough Performance Test Assessment we will need to see your item in person so we can feel the fabric and touch the seams to get the best understanding of your concerns. You are welcome to head into your local LJ store at a time convenient for you so our Team can support in person. Thank you, xx LJ.
Great Clothes But Customer Service Process Isn’t Great
First off, I have been a loyal LJ customer for nearly 10 years. Even when I moved away from California, I still buy online because I love their Amy leggings and they have a great fit although the change in material the quality has gone down a little bit. I still own my original Amy leggings from 10 years ago and they used to last like new for years with minimal pilling - now they are good for 6 months-ish or through a season but I still love the new fit and the phone pocket so I pony up.
This review is out of frustration for their customer service process in general. I placed an order 3 weeks ago and never received it. UPS shows the package was damaged and went missing and that the sender would be contacted. Their hours are weird because Australia- I’m in the US so i get it - so I reached out during off hours and left a message. The person responded to me about the missing package within the two days they said they would but instead of offering to send my items she told me to contact the chat again. So I was finally able to contact the chat during their on hours and I get a message stating that they are busy and I need to leave another message. No phone number to call. Nothing. Just at the mercy of their schedule and I’m not really sure I’ll ever get to actually “Live Chat” with someone. It’s now been 3 weeks since my order and payment has already been made and I have no leggings. I left multiple messages today hopefully someone will get back to me. Im about to file a dispute with my credit card company except I waited half a year for their Amy sale to stock up and now it’s done and I have to pay full price. I just want my leggings and I’m hoping that by the time I can actually get a response they are still in stock.
Update - Someone got back to me and OF COURSE my leggings are now sold out and the color will not be reordered. So no leggings for me. Incredibly frustrating. I don’t know whether to be more mad at UPS or LJ. They are refunding me.
7 December 2022
Unprompted review
Reply from Lorna Jane
Hi Melissa, thank you for taking the time to provide your review. We are so honoured to have you a part of our community over the years and over different areas of the US. We are so sorry to hear of your recent frustrations with your delivery. There are rare occasions that an error will happen during transit, which we understand is completely out of our customer's control. We can confirm that we have not received any communication from UPS around your delivery, so thank you taking the time out of your day to connect with us so our Team could find a solution from the possible options. The Team have been under the pump this time of year, and appreciate you reaching back out to connect with the Team at a later time. From here our Team investigated and as the Leggings were no longer available we do apologise we could not resend them for you. If there is another style you would like to order, as we would hate for you to be without your fave Leggings, please do reach back out for our Customer Care Team to support through their Live Chat Platform. Wishing you a lovely day, xx LJ.
Wanted to buy a bra and pay cash
Wanted to buy a bra and pay cash . Didn’t happen as they don’t accept cash . Well that’s fine , but I won’t return . Keep lose your customers
2 December 2022
Unprompted review
Reply from Lorna Jane
Hi Regina, thank you for your review. Becoming a cashless and digital receipt business was rolled out throughout August while we do our part for sustainability and the health and safety of our community. This means updates to our processes, policies, product and packaging will continue as we look in our own backyard for improvements. Hope to keep supporting your passion for Active Living x
Ankle biter leggings bought as a gift…
Ankle biter leggings bought as a gift were much too short. I am currently unable to return them due to an IT glitch on Lorna Jane's website and they refuse to refund the postage. Terrible customer service, product not as described; would not recommend.
30 November 2022
Unprompted review
Reply from Lorna Jane
Hi Anna, thank you for your review. We do sincerely apologise for the current tech error with our Returns Portal - our IT Team continue working hard on resolving as soon as possible.
Please keep in mind Leggings can absolutely look deceiving! Our Nothing 2 See Here Fabric is designed to be super soft and comfy with a high stretch factor, so will definitely appear shorter than what they will be once on the body. We understand these Leggings are a Christmas gift for your daughter, so with our extended Christmas Returns Policy you are so welcome to hold onto these Leggings for your daughter to try on after Christmas and then proceed with a return if needed.
As our Customer Care Team mentioned, now that your order has been flagged your return should be ready to process within 2 business days if you wish to move forward with your return. Thank you, xx LJ.
$100 on a pair of flashdance pants
$100 on a pair of flashdance pants. The buttons don't fit in the button holes. Not just tight, they simply will not go through, all 4 buttons. Called a store, apparently they are all like this. Why would you sell such a sub standard, faulty product knowingly. Something for ACCC perhaps.
12 November 2022
Unprompted review
Reply from Lorna Jane
Hi Sam, thank you for your review. The buttonholes are made nice and snug on our Flashdance Pants so there is no movement once the buttons are through - keeping your cuffed hem where you want it! Like a new pair of shoes, this feature will soften over time with regular use but should absolutely be functional from the first wear. Please do connect directly with our Customer Care Team through their Live Chat platform on our website so that we can investigate this further with you x
I went Xmas shopping to buy my girls…
I went Xmas shopping to buy my girls some clothes. It came to about $600 and I wasn’t allowed to pay cash so I walked out and brought it somewhere else. It’s still legal tender in Australia. Lost us as customers now.
5 November 2022
Unprompted review
Reply from Lorna Jane
Hi Allison, thank you for your review. Throughout August our Retail Stores completed their transition to support LJ in becoming a cashless and digital receipt business. All stores do advertise at their counters what payment methods are accepted to ensure our community are aware. We do hope to continue to support you and your daughters Active Living with new LJ Activewear styles in the future. Thank you, xx LJ.
I have been into one of your stores now…
I have been into one of your stores now on two occasions and both times I couldn’t purchase anything due to your store at Tea Tree Plaza and Glenelg not accepting cash which is apparently your new policy. Because you do not accept cash I will no longer be a customer of Lorna Jane .
6 November 2022
Unprompted review
Reply from Lorna Jane
Hi Margaret, thank you for taking the time to provide your review. To continue aligning our processes, policies, packaging and products with sustainability and health and safety in mind we are now a cashless and digital receipt business. We do hope to continue supporting your Active Living x
Horrible quality
Hello, I am not usually a person who has complaints to this extremity. However, I am utterly disappointed in my Lotus leggings. I have only worn them a few times and today they ripped before I could even put them on. The thigh is now ripped and I no longer can wear them. The material is seriously terrible. After only a few washes the material has started to pill up and now there are balls of lint which is so hard to remove. After all I won’t ever buy from Lorna again!
3 November 2022
Unprompted review
Reply from Lorna Jane
Hi Jiang, thank you for taking the time to provide your review. We are so sorry hearing of your disappointing experience with your Lotus Leggings and would love to look further into this with you. Please do reach out to our friendly Customer Care Team through the Live Chat Platform on our website so we can support further. Thank you, xx LJ.
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