Service better than in any other similar (much more expensive) stores, snd the free eye test by optician much more thorough. And they take time to explain if any questions. Superb sales person helped... See more
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See what reviewers are saying
This branch is truly excellent. The staff are friendly, very professional, and always clear about discounts. On my last visit, they spotted an issue with my eye that resulted in me being referred to... See more
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As I found out from my first & second visit to Louisnielsen optical store is great as it has to be.I'm again fully satisfied with my new reading glasses again. Kind reception, good professional servic... See more
Company replied
The employees are very friendly. Some of them even seem to have a sense of humour Their proficiency in a foreign language, in this case English, is admirable. If I visit the shop again I may try Swah... See more
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Company details
Written by the company
Book synsprøve online: www.louisnielsen.dk/book-synsproeve/ eller find din lokale Louis Nielsen butik: www.louisnielsen.dk/find-din-butik/
Louis Nielsen
Written by the company
100% Tilfredshedsgaranti
Du skal være glad for dine nye briller. Punktum. Vi har uddannelsen, erfaringen og ekspertisen. Har du et problem, kommer du ind, og får det ordnet. Vi sørger for, at du er 100% tilfreds.
Hos Louis Nielsen står vi inde for de briller, vi leverer. Vi yder selvfølgelig reklamationsret i henhold til købeloven, men har derudover også vores langt mere vidtrækkende 100% Tilfredshedsgaranti. Det her får du hos os:
1) 24 måneders reklamationsret på stel og glas.
2) Vi yder 24 måneders reklamationsret på antirefleksbehandling.
3) Vi kender glassene, stellene og kvaliteten, og vi lover, at du bliver tilfreds
4) Du skal være glad for dine nye briller, punktum. Har du et problem, kommer du bare ind, og så finder vi en god løsning til dig.
5) Du får en perfekt synsløsning. Fungerer brillen ikke, finder vi årsagen.
6) Du kan blive serviceret i en hvilken som helst Louis Nielsen butik i Danmark.
7) Vores synsprøver udføres naturligvis altid af statsautoriserede optikere.
SE MERE PÅ: www.louisnielsen.dk/briller/prisguide/garanti-og-service/
Contact info
Indkildevej 2 A, 9210, Aalborg SØ, Denmark
- Find din butik på www.louisnielsen.dk/find-din-butik
- info@louisnielsen.dk
- www.louisnielsen.dk
4.6
Excellent
32k reviews
No recent history of asking for reviews
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Good experience with their annual lens subscription
I subscribed to their annual lens plan and was impressed with their timely delivery and efficient service. They provided a helpful tutorial on how to wear the lenses, making the process easy. While their selection of frames could be improved, the quality of their glasses is excellent. The staff at their store were courteous and helpful, adding to my positive experience.
14 November 2022
Unprompted review
Reply from Louis Nielsen
Hello Joydeep
Thank you very much for your review and the five stars, which we are very happy about.
We will do everything to ensure, that we can also provide the high level of service for posterity.
Sincerely
Louise, Louis Nielsen
Super service
16 February 2023
Unprompted review
Reply from Louis Nielsen
Hej Per
Tusind tak for din anmeldelse og de fem stjerner, som vi er rigtig glade for.
Venlig hilsen
Louise, Louis Nielsen
God behandling af flink optiker
God behandling af flink optiker, og klar forklaring om viderebehandling.
8 January 2023
Unprompted review
Reply from Louis Nielsen
Hej Svenning
Vi takker for de 5 flotte stjerner, og mange tak fordi du tog dig tid til at melde tilbage til os. Det sætter vi stor pris på! Kig ind i butikken når som helst, hvis du har brug for hjælp.
Venlig hilsen
Louise, Louis Nielsen
Fin og god behandling og rådgivning hos…
Fin og god behandling og rådgivning hos Louis Nielsen i Ringsted.
16 January 2023
Unprompted review
Reply from Louis Nielsen
Hej Bo
Vi takker for de 5 flotte stjerner, og mange tak fordi du tog dig tid til at melde tilbage til os. Det sætter vi stor pris på! Kig ind i butikken når som helst, hvis du har brug for hjælp.
Venlig hilsen
Louise, Louis Nielsen
Superb service, and -quality. And very friendly.
Service better than in any other similar (much more expensive) stores, snd the free eye test by optician much more thorough. And they take time to explain if any questions. Superb sales person helped select the best frames, and the new 1500kr glasses are better quality than my old 7000kr ones, that supposedly had all the extras. Will only go here from now on.
10 January 2023
Unprompted review
Reply from Louis Nielsen
Hello
Thank you so much for your review.
We are very pleased with the positive impression that you have received from us. We will of course do everything to maintain this and should there be anything we can help with, you are always more than welcome in the store.
Regards
Cecilie, Louis Nielsen
Super god service og professionel…
Super god service og professionel betjening i butikken i Frederikshavn
8 January 2023
Unprompted review
Reply from Louis Nielsen
Hej Nina
Tusind tak for din tilbagemelding. Vi er altid glade og dybt taknemmelige for tilfredse kunder og vi håber selvfølgelig at se dig igen.
Venlig hilsen
Cecilie, Louis Nielsen
very good service!
12 January 2023
Unprompted review
Reply from Louis Nielsen
Hi JJ
Thank you for the 4 stars and the compliment!
Best regards
Cecilie, Louis Nielsen
I am very pleased with Louis Nielsen…
I am very pleased with Louis Nielsen Soborg - professional service and nice people - I prefer everyone to visit this shop in Soborg.
3 January 2023
Unprompted review
Reply from Louis Nielsen
Hi Shakir
We thank you for the 5 great stars, and thank you very much for taking the time to report back to us. We really appreciate that! Drop into the store anytime if you need help.
Sincerely
Louise, Louis Nielsen
courteous and friendly staff
courteous and fridnly staff. very helpful and knowledgeable.
29 December 2022
Unprompted review
Reply from Louis Nielsen
Hi Chakravarthy
Thank you very much for your review and the five stars, which we are very happy about.
Sincerely
Louise, Louis Nielsen
Fast and polite service
Fast and polite service. Give all the info you need. Expert staff. You can count on them.
17 November 2022
Unprompted review
Reply from Louis Nielsen
Hello Peter
Thank you so much for taking the time to report back to us. We are sincerely pleased that we have been able to give you such a truly positive experience. We will do everything to live up to this another time as well.
Regards
Cecilie, Louis Nielsen
God service god behandling flinke folk
God service god behandling flinke folk. Både 19. November ved bestilling og 24. November ved afhentning
18 November 2022
Unprompted review
Reply from Louis Nielsen
Hej Ana
Mange tak for de pæne ord. Vi glæder os til at se dig igen en anden god gang, og husk at du naturligvis når som helst er velkommen til at kigge ind, hvis vi kan gøre noget for dig.
Venlig hilsen
Cecilie, Louis Nielsen
Fraud, do not buy 3 times thinner lens.
I got my refund but wasted a lot of time.
I have been a customer of Louis Nielsen for many years. I had a 2 times thiner (1.67) lens on my glass and they offered me a new product that is 3 times thinner (1.74). I accepted and paid thousands of Krones.
However, what they give me is thicker with the same power (worse than the cheap one)... And they really tried to convince me it is much better and not thicker... My wish is that they made a mistake, instead of systematic fraud. But in fact, I was cheated by them by giving me a cheap product at a higher price.
So, be careful, if they offer you a 3 times thinner lens, it can be thicker than the 2 times lens, and they have a lot of experience and time to convince you. I am not stupid but just want to get what I paid, please stop telling different stories.
In the final conversation after we measure it together, they told me:" yes, the new one with 3 times thinner is 5 mm, and your old one with 2 times tinner is 4 mm. but the new one we sell you is better and thinner." What a joke!
30 November 2022
Unprompted review
Reply from Louis Nielsen
Hi Chunyang
Thank you very much for your review.
It is with deep regret that we read about your experience in one of our stores.
We always want to do our best for our customers, and therefore we would be grateful if you would send us an email to info@louisnielsen.dk so that we can look into it and correct as well as learn from any mistakes that might have been made .
Sincerely
Louise, Louis Nielsen
See you,Jimmy.
“Spec”tacular,”Brill”iant ,”Frame”ous and other Glasses type jokes.All good,really.
7 October 2022
Unprompted review
Reply from Louis Nielsen
Hi George
Thank you very much for your feedback, which we greatly appreciate.
Sincerely
Louise, Louis Nielsen
Super super god service
Super super god service. Er meget glad for at købe briller hos Louis Nielsen .
2 September 2022
Unprompted review
Reply from Louis Nielsen
Hej Carl-Johan
Tusind tak for din anmeldelse.
Vi er rigtig glade for, at du sætter pris på vores service. Vi håber endvidere, at du er tilfreds med brillerne. Skulle der være noget, for eksempel behov for ekstra tilretning, er du altid mere end velkommen i butikken.
Venlig hilsen
Josefine, Louis Nielsen
Super god servicen.
2 September 2022
Unprompted review
Reply from Louis Nielsen
Hej Kushagra
Mange tak for de pæne ord. Vi glæder os til at se dig igen en anden god gang, og husk at du naturligvis når som helst er velkommen til at kigge ind, hvis vi kan gøre noget for dig.
Venlig hilsen
Josefine, Louis Nielsen
Super god service og fantastisk god…
Super god service og fantastisk god betjening
12 August 2022
Unprompted review
Reply from Louis Nielsen
Hej Lis
Mange tak for de pæne ord. Vi er glade for, at vores koncept og ikke mindst priser er faldet i din smag.
Venlig hilsen
Cecilie, Louis Nielsen
God og forstålig information og…
God og forstålig information og behandling.
8 August 2022
Unprompted review
Reply from Louis Nielsen
Hej Lene
Mange tak for de pæne ord. Vi glæder os til at se dig igen en anden god gang, og husk at du naturligvis når som helst er velkommen til at kigge ind, hvis vi kan gøre noget for dig.
Venlig hilsen
Louise, Louis Nielsen
Excellent service
31 July 2022
Unprompted review
Reply from Louis Nielsen
Hej Bernice
Tusind tak for din anmeldelse, de fem stjerner og den store ros, som vi er yderst taknemmelige for.
Venlig hilsen
Louise, Louis Nielsen
Reply from Louis Nielsen
Hej Gitte
Tusind tak for din anmeldelse, de fem stjerner og den store ros, som vi er yderst taknemmelige for.
Venlig hilsen
Emma, Louis Nielsen
God og venlig behandling
15 July 2022
Unprompted review
Reply from Louis Nielsen
Hej Kurt
Tusind tak for din anmeldelse og de fire stjerner, som vi er rigtig glade for.
Venlig hilsen
Louise, Louis Nielsen
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