Louis Poulsen Reviews 

Extremally responsive and helpful staff. Helped y identify and order a replacement shade part quickly. Excellent service

This order took over 2 months to receive, and the regular notice from Poulsen in Denmark was very non specific and unhelpful. My PH5 is black and you sent me the top part in white.

Great service. Great product.

I purchased a lamp and it shipped in 4days. I received delivery information.
I looked at all the details and I realized there’s no unit number On the shipping address which is really weird.
I emailed twice immediately to the customer service team to notice the issue and they’ve never reached out to me.
It’s been 11days since they sent me and I haven’t gotten my item yet. ( Im tracking every hour and UPS might have some problems or not but the package is moving so slowly)
I paid about $5.00 for changing the shipping location to pick up at UPS myself. (There’s no unit number so, if I didn’t do that, it would be returned to the sender automatically i guess so. )
I loooove Louise Poulsen but it’s not a good experience (shipping/customer service).
But, I definitely buy more tho. Lol

Easy to order, fantasic service even personal, excellent tracking and delivery with GLS here at Gran Canaria.

Glad to see that they still have components and support for 40 years old lamp models. Had a great experience finding the right parts for my lamp.

Hello.
I ordered Pantella Floor on 5/13/2023 and I received it in 3 weeks.
But there was no the light among the components that were shipped.

The reclaimed P5 is amazing. I had a question over customs and they came back straight away. It was here in 4 days! Fast, great service and amazing quality design.

I was disappointed as my order kept getting delayed week after week and I jus was getting an email with the new delivery dates. Initially i supposed to get the lamps at the end of March and it turned out I just got them at the beginning of June. I did not receive any call from the shop to confirm the actual delivery date nor an apology for the inconvenience.

As an Architect, I have specified Louis Poulsen's lighting fixtures over the past 40 years for many of my projects, including my own personal residence. This is the first time using their online service and from ordering to delivery took one week!

I am away of my address (for Christmas holidays) but I received an email from the Transport company GLS PT saying that they delivered the Louis Poulsen order on the 28th and that I signed on the delivery. However this was impossible because I am away of the country and nobody is at my address. Can you please check what happened to my order?

I did not get my parcel yet! Tried to contact GLS but no one’s answering. And now it is holiday time and maybe not get it before the Christmas TT

Lamp came in open box with one part dented. Called customer service never heard back on solution. Also never received promo lamp

The wrong order (color) was shipped. And while customer service was following up initially, they haven't replied my email for the past three days.

The rose colour lamp I ordered and the white one that was shipped had different prices.

I think Louis Poulsen is almost running a scam. I am deeply disappointed!!

Excellent service, thank you

I placed an order and received a confirmation email. The order was supposed to ship in 3-6 days but 2 weeks later I heard no updates. I emailed to ask and was told they had a "system error." They gave me a discount code to place the order again and refunded my first order. It was annoying they couldn't just proceed with my first order. The website erred out during placement of my second order, so I wasn't sure if my order went through. After that, the discount code stopped working as well with an error message that made no sense. The error said I couldn't use the code on the Pale Rose Collection, but I wasn't buying anything from the Pale Rose Collection. I emailed again. I received an order confirmation email the next day but also received a separate reply asking me to fill out a PDF form and send it back by email to complete my order. It's mind-blowing that an eCommerce website can fail to take your order twice then ask you to order via PDF form and email instead, but we sorted it out. I got my package 5 days later, and the product itself was beautiful. Next time I will probably buy from another website that stocks Louis Poulsen rather than Louis Poulsen's website.

I recently received the two ph5 retake. Both lamps were missing some small components. One of them was missing a glass diffuser. Another one was missing the canopy, also bolts that connecting the wiring system was loose, and the shades can move about. These were not big problem by any means, but you can feel the production team did not put much care into it at all.

On the flip side, the customer service was great. the missing parts were suppled immediately.