Louis Vuitton Reviews 

Only giving a one star because there is no option for a Zero. So many repairs to the lv sunglasses that I brought and then LV deemed the design a defective product - when you pay for a supposedly superior product only to find lv themselves deem it a defective design and with a follow-up service that was to be fair to say the worst service I have ever experienced was dreadful / I will never buy a Louis Vuitton brand again.

This is the first Louis Vuitton store that I have received a warm welcome and helpful staff. Despite not buying anything, Sofia (hope I’ve s spelled it correctly) really was genuinely helpful and made me feel at home. So, Sofia at Heathrow Terminal 2, well done and thank you.

Disgusting Customer Service – Louis Vuitton Crown Casino is the worst customer service ever. The arrogance and rudeness of these sales staff is unbelievable. Spent over $4K on their garbage (wife wanted it) and I have never walked in a shop that made you wait that long, don't reward GOLD Casino members Platinum and above only apparently. Must mean that Gold members money isn't as valuable as the Platinum members. I had other negative experiences during my 1.2 hr wait for a bloody silly bum bag. NEVER AGAIN. Anyone wanting a label should look at all the others as the service that Louis Vuitton subject their clients to is disgusting at best. NEVER AGAIN!!

Horrible customer service , the worst I have ever dealt with … very disappointing customer service experience ever 100%

Purchased a pair of sunglasses on 18Feb2025 & when I got home I took them out of the bag/box put them on and they are as crooked as a rams horn. I brought them back into the store on Friday 21Feb25 to see if they could exchange them or fix them. The salesperson took the glasses walked up to another salesperson then walked over to me and said "well all glasses are like that!" Imagine the look of surprise on my face when he tried to sell me this. He held the glasses twisting & turning them. Instead of trying to help me their attitude was dismissive & rude. So 3 days later I go in with my receipt, bag, box everything I walked out the store with when I purchased them. I had maybe worn these glasses for 35m mind you. I said "I'd like to return these please." Salesperson takes the receipt goes up to another salesperson and they start talking. She comes back and says "I saw you wearing these into the store a few days ago. We only take back items not worn." It does not state this on the receipt that items can not be worn. It just states in sellable condition, with receipt, cases, accessories. And of course trying to get a hold of ANYONE at LV is unsuccessful thus far. I have sent 2 emails, 2 FB messengers. NOTHING AS YET!

I had an amazing experience at the Louis Vuitton store in Dubai Mall, thanks to the exceptional customer service I received. A special thank you to “GHASSAN M.” for assisting me in choosing the perfect fragrance. Their knowledge, patience, and attention to detail truly made the shopping experience enjoyable. They took the time to understand my preferences and guided me to a scent that I absolutely love. The level of professionalism and hospitality was outstanding, making me feel like a valued customer. I highly recommend visiting this store for a luxurious and personalized shopping experience.

With LV you’d expect some sort of pretentious customer support but I just made an order online and I paid overnight and 4 days later it still wasn’t sent, I did their chat and talked to a. Rep named jasmine(?) who was the crudest least interested to help person I ever met. Felt like I was talking to someone from Temu rather than LV. Horrible won’t buy again.

I just received order #PU01044993, the minature perfume set (over $400), and I am in shock. The container was placed in the box sideways. I wanted to be careful opening it knowing this, so I slowly and gently pulled the top off. One of the bottles (Attrape-Reves) was broken into a million little pieces. Those pieces started to fall out as I opened the box. I tried to catch more from falling, and I cut my left index finger and thumb, which are still bleeding as I type this. The other bottles had the broken perfume all over them, which I was able to wipe off. The white container itself was in bad shape. There were dark, smudged handprints on it as if someone with dirty hands put it together. The bottom of the container was the same way, and some of the broken perfume actually caused it to start peeling off. In addition, the samples I was sent were incorrect. I have pictures of all of this, including the injury to my fingers. This is very disappointing on behalf of Louis Vuitton. I would like to know what resolution can be offered.

The service is realy amateur there is no real leading person there is no service concept ... first the food en 7 minuten later the drinks .. not acceptabel for that price ..wat they need a couple of professionals to teach them how to work properly..

Can I just start off by saying horrible customer service!! Just horrible!! December 17th I purchased 2 wallets for my dad and brother. On December 19 I initially emailed them that upon receiving the packages the boxes were deemed to be empty but the packages did not seemed altered. I reached out to them gained 20th to chat and spoke with Ariel who initially told me to upload pictures and a police report. I did that. I was told that the pictures were received and ups claims takes 14 DAYS to resolve. After not hearing from them for a few days I chatted with Peyton who told me my case was never submitted because the police report needed to be in pdf. Ok I sent it . The case was then opened on Dec 22nd. On 1/2/25 I chatted with Brian only to be told that police report was not submitted due to it being under a temporary status. I then submitted the final police report. I then waited the 14 business days to reach out to them again to chat with Corina who then tells me that the pictures that I sent on DEC 20th was too small!! I then immediately uploaded larger pictures. I then was told I would here back in 24 to 48 business hours. No response!! On February 4 I reach out again to chat with Chelsey, who then tells me the packaging needs to be inspected by ups and that I need to call to them and set up a date and time to do so. So after all this time and almost 2 months later they just decid to tell me that. They initially told me the case would be closed within 14 days but due to there lack of communication and lack of carrying out fiduciary duties the case was drawn out way beyond the time frame it should have been. So of course I could not find the packaging and had to tell ups. Which closed the case in their favor yesterday via email from Chelsey! Go figure! I am seeking help to resolve this issue and to receive a refund. This has been a Christmas gift nightmare and I would advise NO ONE TO PURCHASE ONLINE WITH LOUIS VUITTON! RUN, BAD BUSINESS. Next step legal action!

I am shocked by the reception I received. The valet spoke to me disrespectfully, as if I were nothing. He showed no respect, even though the street is public. He even went so far as to say that I was stealing his livelihood simply because I didn’t want to entrust him with my keys. I preferred to leave; apparently, on Avenue Montaigne, the valets make their own rules.

To Whom It May Concern;

My husband gifted me a scarf, but I rarely wear a scarf. So, on 01/20/2025, I decided to go to the Louis Vuitton Tyson Galleria store and try to exchange it for another item (a handbag). “Of course, I would pay the difference!”.
When I got to the store, I waited about 15 minutes, and then they referred me to a client advisor. She was so sweet and patient.
I proceeded to show her the scarf; very carefully, she checked the receipt and inspected the scarf.
She asked me “what I would like to change it for, and I responded I would like the (ALMA BB).
She looked for the purse and showed it to me. It was spectacular; I fell in love. After a while, we went to the register to proceed with the exchange of the items; after waiting a time, the client advisor told me that she needed the approval of her manager to do the exchange on the computer. Then, the manager, Rose, came over and started double-checking the scarf, like a diamond space by space and thread by thread; after she had taken 2 or 3 minutes to inspect the scarf, the manager left without saying a single word. We waited a few minutes, and the Manager texted the client Advisor on her cell phone, saying she couldn’t do the exchange for me. I proceeded to ask why not. The client Advisor responded, “I don’t know; the manager didn’t give me any reason, even though she was surprised. (Are you serious? She took 3 minutes to inspect the scarf in front of me, and she couldn’t even take 5 seconds to tell me that she wouldn’t accept the exchange and not even give me the reasons?) “very professional”.
So, I told the client advisor to call the manager and have her come over to explain why she couldn’t do the exchange.

I waited another 5 minutes. The manager came over to our register with a forced smile and said: “Unfortunately, I can’t proceed with the exchange because the scarf is USED,” I was in shock, and I responded that I had never used the scarf and had just opened it five days ago. Then she said: “It is obvious that someone used the scarf,” I stressed again that I or anyone else had NOT used it, and I proceeded to ask her how she knew someone had used the scarf without proof. Then she tried to retract and change the words “ Used” and say the scarf was in bad condition. Then I said: show me where or in what part of the scarf is used and in bad condition. She said: “it had some lint and wrinkles in it,” but those lint particles were part of the scarf's material, and the wrinkles she was referring to were from the lines that are affected when they fold the scarf. She never gave me actual proof or reason.
By then, we had already exchanged many words, and many customers were looking at us because of our conversation.
One more time, with a loud voice, she said that she would NOT do any exchanges because the scarf was in BAD CONDITION. All the customers started looking at me as affirming that the Manager was right and I was not. After that, she just walked away.
Really, at that moment, I felt devastated, disappointed, and very frustrated because she made false testimony against me, “saying” “I was trying to return a used and in bad condition scarf” in front of all the Customers who were there at that moment, making me feel like a liar and fraudulent person.
I didn't want my refund; I just wanted to exchange the scarf for a costly purse. I don’t understand, I thought.
On the other hand, the client advisor was surprised and only apologized to me.
Finally, I grabbed my belongings and left disappointed that day. I was sorrowful because no one had ever treated me that way and raised false testimonies about me in front of many people.
Now my questions are: Why did the client advisor not see the scarf used and in bad condition? Why would she waste her time helping me make an exchange, knowing that her manager would not accept the scarf used and that it was in bad condition?
The next day, I decided to get a second opinion because I knew what had happened to me at Louis Vuitton Galleria wasn’t right. So, I decided to go to the Louis Vuitton Store in Washington, D.C., to ensure the scarf was as the manager said and not as I saw it.
When I arrived at the Louis Vuitton store in Washington, D.C., Paulina, the client advisor, had the pleasure of helping me with the whole process and the exchange of items. She was sweet and patient, and I was surprised by how professionally she handled things.
The store accepted the exchange without any problem and did not double-inspect the scarf, apart from offering me water while I made the exchange, very kind team.
When I arrived home, I asked my husband if the scarf was used and in bad condition and why the Louis Vuitton Store in Washington, D.C., accepted the exchange. Well, then I realized that what I went through at the Louis Vuitton Tyson Galleria store was Incorrect. Now, don't you think that this was discrimination?

God service…

Great experience in store in selfridges bullring. The female staff member was really professional and very helpful.

I bought a pair of pants from here, it was easy to wear and quite comfortable.

I have a very bad experience with them, I ordered expensive perfume as a gift for my wife's birthday and when I bought it, the delivery date was from 31.01.25 to 03.02.25. My wife's birthday is 05.02.25 and I still have not received a gift or any answer to my questions from the support service. No emails or sms at all. I am very upset

Had an appointment with the sales rep and wanted to try some perfumes. Louis vuitton says you need to book and via your appointment you will be greeted etc. When I arrived the sales rep just looked at me and did not even bother to explain the perfumes. Only when I said ill purchase a fragrance was the only time she spoke to me. LV Dublin was a horrendous experience. She also said she will give me more than two samples only to lie and give me too. I returned the fragrance.

Very worst customer service

the shop in Copenhagen is impossible to get in contact.
I have sent 6 emails to this company to try to get an invoice of what I purchased but they are not able to give me an invoice of my purchase. I have tryed to contact several people in the shop but no body knows how to send me my invoice. Never more will I buy from this company!!!! Totaly amateeur. it has a very bad reputation.