Louis Vuitton Reviews 

Will not deliver to Northern Ireland for "Security Reasons"

Is this actually a joke? I thought my calendar said 2025 not 1970

I am extremely disappointed with my recent experiences with Louis Vuitton. Not only did I receive a faulty product once, but twice! On the second occasion there was even a dead moth inside the box. This is absolutely unacceptable for any company, let alone one that positions itself as a luxury brand.

After all this, I was told I would be sent a complimentary gift as a gesture of goodwill. Instead, I received nothing more than a paper lipstick sample that is already handed out freely with regular orders, as I’ve seen countless times on social media.

The combination of poor product quality and unhygienic packaging has been incredibly disappointing. For the price and reputation, I expected far better. Sadly, my trust in Louis Vuitton has been completely undermined.

My sister and I visited the Louis Vuitton concession at Macy's 151 W 34th Street, New York, US, on August 28th to look at a particular bag. Unfortunately, our experience was incredibly disappointing due to the behavior of a particular staff member.
​When we approached the counter, two employees behind (presumably) the till seemed annoyed by our presence. A male staff member, a black guy with shoulder length singles plaits was particularly rude. He treated us as if we couldn't afford to purchase a bag, and his condescending attitude was appalling. My sister was taken aback by his attitude and asked if he earned commission on sales, to which he replied, "yes," with a sarcastic tone. I even asked if he was okay because of his unprofessional, hostile, demeanor.
​His behavior was extremely rude and completely soured our experience in LV, Macys, NY. I had planned to purchase a bag, but because of his unprofessional conduct and disrespect, I decided not to. I will be making my purchase back home in the UK instead. Louis Vuitton is a luxury brand, and the customer service should reflect that. The experience we had was far from luxurious. I would have given a zero star rating if that was an option!

I am very disappointed with the customer service at Louis Vuitton. My handbag’s strap has already been repaired once, and the same fault occurred again. Despite reaching out multiple times, I have only received generic responses asking me to visit a store, which is not convenient for me.

The previous repair took three months, and waiting for another one is unacceptable. I expected a luxury brand to provide better support, including alternative solutions such as a voucher or store credit, but my concerns have been completely ignored.

I hope Louis Vuitton takes this seriously and improves their customer service, as repeated failures and lack of proper resolution are extremely frustrating for loyal customers.

Well, first things first. Their website app for scheduling appointments is garbage. I’ve plugged in Tysons, Virginia and Washington DC locations for the past three weeks and it will show the dates out to five weeks but with zero times available to book an appointment!? I’ve called directly three times as well and I’ve only been told to try again in another week!? For such a globally recognized and highly desired name brand item, a prudent individual would expect a little bit better service available to potential customers. My advice would get a stable of solid IT professionals and get your website sorted out. Also, there’s no way of knowing if you just walk into a store whether they’ll have items stocked or not!? I find this extremely challenging to believe in this day and age. Maybe they need to get some Lean Six Sigma Black Belts in their stable as well to work on their efficient and consistent output while still maintaining appropriate levels of quality.

This boutique sells expensive items but treats customers poorly—rude staff and ignored emails make their service completely unacceptable.

Worst Customer Service experience I have ever received. ***Never order online**. 54 communications later and still the escalations manager who totally messed up (Anna-Sara) said I couldn't go any further with my complaint and there was nothing she could do. Total cover up , talked direct from a script and total waste of time. NEVER AGAIN

My account information fell into the wrong hands in the recent cyber security breach incident at Louis Vuitton. This included full name, DOB, address, phone number, email address, etc. - everything criminals need to commit identity theft and more. Louis Vuitton’s email response was reassuring me that no credit card information was compromised. If the latter was compromised, it would have been a much easier problem to fix. I reached out to the head office to see if they would be offering credit protection/ monitoring service to protect their clients at the very least, as this is common industry practice. They responded, “Unfortunately, we regret to inform you that we are not in a position to offer compensation”. After spending $$$ over the years and achieving VIP status, this is how the company treats their loyal clients who have supported them over the years - by hanging them out to dry.

This was a serious breach of confidentiality and Louis Vuitton absolutely mishandled safeguarding sensitive client information. As such, they’re 100% at fault. Yet, this greedy company won’t even offer to protect and support their clients by offering something so basic that other, much smaller companies in the same situation offer without being asked. Take Westjet for instance, they had a similar security breach recently and are offering credit protection/ monitoring for 24 months which again is common industry standard. I will no longer support such a greedy and ungrateful company. What a disappointment and waste of money.

Title: Disappointed with Hot Stamp Quality (New Bond Street Store)

I recently purchased a Louis Vuitton wallet and requested a hot stamp to personalize it. Unfortunately, when I received it, the letters and dot were not aligned properly. For a brand known for craftsmanship and attention to detail, this was surprising and disappointing.

I expected the hot stamp to be straight, evenly spaced, and consistent — but instead, it looks slightly off, which is noticeable every time I use the wallet. When you invest in a premium product, you trust that every detail will reflect the brand’s high standards.

I hope Louis Vuitton will review their quality control for hot stamping to ensure future customers don’t experience the same issue. I’ve contacted customer service and am still waiting to hear back so in the meantime I went in back to the New Bond Street store and dealt with a woman called Hannah who wasn’t helpful at all and rude about it aswell towards me, Basically saying deal with it.
Very disappointed!

Louis Vuitton New York and all over the World kills citizens with snakes ! They take their identities and money and chop them in pieces after sell the meat on the black market! Check their accounts! CLOSE THEM DOWN! Sephora is the same, Gucci, D&G,Prada!

I bought my first (and only) LV mini Dauphine handbag at Christmas in 2020. It was the most money ever spent on a handbag for me, and was super excited to receive my first LV! Everything was great... maybe a year or so into having the bag, I noticed that the glazing on the strap started to look like it melted... I didn't think too much of it, it was so small.. so just kept on using my bag here and there.
Come to 2025 and the strap glazing is sticky, its ruined some of my outfits, and is just extremely poor quality.
I live over 5 hours away from my closest LV store, and so I went on their website and learned they had a repair service. I was excited! I arranged a video call with someone so they could assess what is going on, and I guess I stupidly assumed, given I was dealing with LV, they valued me as a customer.
The lady on the call was nice. She took a couple of pictures.. then advised me that they do not repair the strap - they replace the strap. I said ok great. Then she told me it would be $390 for a new strap. I said what? I said that the item was faulty, it was not due to "use" and asked if there was any way that LV could look to cover the cost given the handbag was $4.5k and not used continually. She said no (after speaking to her supervisor). I then asked to speak to the supervisor, and she said that she would call me in 2 hours. I said ok..... 5 hours later the supervisor called me, and I explained the situation again... I explained I also looked online, and many people have complained about the same issue. She said LV was not aware of ANY quality issues with the strap. I even told her there is a video on youtube with someone expressing the same issue.
I am not an unreasonable person, if I believed the issue came from "use" I wouldn't be as upset. But given a $4.5k handbag didn't really last more than 2 years before it began to deteriorate, it baffles me. I have $50 handbags that are decades old and have had no issues. When explaining this to the supervisor, she said many elements can contribute to the glazing to "melt"... including putting on perfume. I told her I never put on perfume whilst wearing the bag... the bag is something I grabbed when walking out the door.
Long story short, they were literally unwilling to do ANYTHING for me as a customer. Except I can pay to replace the strap.
I would have even been willing to pay 50% - LV covers some as it is a faulty item, and I will take a hit, because I had no idea you didn't physically need to take the bag into the store to be looked at - otherwise I would have done this much earlier.
Besides the "I understand your frustration," the call was pointless.
I went to my phone company today and they valued me more than this company - and given their 'status' - its just crazy.
To say I am disappointed is an understatement. I would think Mr Louis Vuitton is turning in his grave to see what has happened to his company. I know I will never buy another LV again based on this experience, and I will shout it to the rooftops about the subpar quality, along with the poor and uncaring customer service from this company. Truly terrible. Do not waste your money.

I purchased a bag and wallet from Louis Vuitton. I used to live in Belgium, with Paris just a short trip away, so over the years I’ve collected several high-end pieces, including Chanel, Miu Miu, Gucci, and Alexander McQueen among others . I don’t use them often, and most are still in excellent condition.

Unfortunately, my Louis Vuitton items have been a huge disappointment. The bag is cracking in a very unusual way, and the wallet has glue coming apart at the seams, both are barely used. For the price point, this is unacceptable and speaks to a serious lack of manufacturing quality.

I understand normal wear and tear, but when issues arise that clearly have nothing to do with that, it’s beyond me how they just wash their hands of any responsibility.

When I brought them into the store, I was told the wallet (which looks almost new) could be repaired for $200, and that nothing could be done for the purse because the canvas was cracking. That’s outrageous. None of my other designer items have ever had issues like this,
only Louis Vuitton.

To make matters worse, one of my LV belts left black glue stains on a pair of pants, completely ruining them. I’ve since heard from others with similar complaints, and it’s shocking this brand is still coasting on its reputation.

I will never spend another cent on Louis Vuitton. Save your money, this company no longer stands behind the quality of its products. All they care about is profit, not the customers or craftsmanship they once represented.

Awful company. I ordered a bag & as it was not what expected, I did the returns procedure. The bag was packed & collected by courier.
Then a week later LV contact me to say box was empty & need to investigate. They were awful to deal with, kept delaying responses saying investigation was taking longer than expected.
Legally, they were obliged to refund me & take up the missing bag with the courier company as the contract was between them. I advised this & they ignored it.

They were completely unhelpful & slow to respond to my emails. Apparently only one person works in customer service & if she’s off…then nothing happens!!

I told them I had cctv of the courier leaving with the box which clearly had something in it & not empty & was in the process of starting legal proceedings to have my money (over £2000) refunded. Again they either ignored me or said still “investigating “ & waiting for management to make a decision!

Finally, as they were legally obliged, they refunded my money, almost two months later. Will never ever purchase from this corrupt, scamming, disgraceful organisation.

I recently bought a Louis Vuitton bag, and I have to say, the whole experience was amazing. The staff were super friendly and helpful from the moment I walked in. They really took the time to understand what I was looking for and made sure I was comfortable with my choice.

They didn’t rush me, just offered great advice and made sure I was happy with everything. The bag itself is gorgeous, and the way they packed it made me feel like I was opening something extra special.

*Extremely disappointed with Louis Vuitton's service. *

I bought two perfumes: a full size and a sample. When I received it, I realized that the spray bottle *does not work with common sprays*, only with the brand's own accessory - which *was not clearly informed in the purchase*.

I requested a return on time, and the answer was: *return refused, product resent without convincing explanation*.

For a brand that positions itself as a symbol of luxury, this type of *customer treatment is unacceptable*. Terrible experience, lack of transparency and no respect for those who buy.

I expected much more.

The LV store in Scottsdale AZ allows their sales associates to show your purchase history to exes, parents, and any interested party. We have an order of protection on a seriously dangerous and mentally ill individual who was able to obtain our purchase history from our personal “VIP status shopper” who was privy to the safety measure. We wanted the HQ to escalate this and take serious corrective action on this sales person and they instead said goodbye to us as customers who have spent a seriously regrettable amount from this gossip. Go to Gucci, good luck getting info out of that fashion mafia. Especially the men buying 2 of the same bag, your wife can easily find out. Shame on this “low luxury” brand for not protecting loyal customers who aren’t buying keychains and basics…..

Ordered a gift on June 1st, estimated delivery July 3rd… event has passed and still not arrived. I get the vaguest answers from customer service, with a passive aggressive tone. 3rd time the delivery dates been pushed back, not sure why I was able to order in the first place if it’s not in stock? Not happy at all, will never order online again.

I had trusted Louis Vuitton for my luggage, bags and accessories and I am disappointed. I knew that they were made with a modest plastic-coated canvas marked with the Louis Vuitton logo which makes them "value" but I hoped that at the price paid, their quality was impeccable but I was wrong. When I took back a cabin suitcase, I noticed that the "feet" of this suitcase, obviously made of plastic, were soft like a dense chocolate paste. I have several suitcases and only one has this defect... for the moment.. I contacted LVMH 3 times and they never deigned to answer my question: since this anomaly is a manufacturing defect and Louis Vuitton used very poor quality plastic: will Louis Vuitton repair the suitcase for free since it is their responsibility?, which would be normal because it is a manufacturing defect, perhaps coming from a defective batch. I had seen "information" on social networks that spoke of manufacturing in low-cost countries, but of lower quality, denied by LVMH but how can we know the truth? Everyone knows that restaurants that buy their industrial dishes at Metro swear that it is "homemade" but this is denied by journalists who prove that they are lying. What I am sure of is that Louis Vuitton does not hesitate to use very poor quality plastic, therefore cheaper, to manufacture its luxury products while not taking responsibility for their error instead of recognizing the problem and offering a replacement for the defective parts. This serious defect on my suitcase is in line with a lower quality production to increase profits at the expense of customers. I will not buy anything from Vuitton again because I no longer have any confidence in them. When you think about it, Vuitton luggage is a lot of plastic with a bit of metal and leather, with poor customer service, and therefore an overpriced product of questionable quality that will quickly end up in landfill given the quality of the plastic used.
I would have provided the tracking number for TrustPilot, but none was provided by the particularly deaf, arrogant, absent, and ineffective customer service. This report is unfortunately true.
cdelx
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LV sells defective bags that are melting all over your clothes. And then asks ridiculous amount to repair. Such a fraud!

LV australia is essentially an online scam

They sell online the returned and faulty goods

Impossible to get a refund or exchange

WARNING/ do not buy from them