Love Cuba Reviews 

1,807
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 248 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and helpfulness, making the booking experience smooth and stress-free. Many people highlight the ease and efficiency of the booking process, appreciating how their holidays were tailored to specific needs and preferences. The excellent customer service ensures a supportive and well-organised experience from start to finish. Reviewers frequently express high satisfaction with their holidays, often describing them as fabulous and unforgettable, with many already planning future trips. This consistent positive feedback reinforces confidence in the company's ability to deliver exceptional travel experiences.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Holidays

Reviewers highlight positive aspects of holidays, with many expressing excitement for their upcoming trips... See more

Booking process

Clients share positive opinions on the booking process, with many reviewers describing it as stress-free,... See more

Service

Reviewers mention positive feedback about service, consistently praising the excellent and professional... See more

Customer service

Customers consistently note positive experiences with customer service, praising the helpfulness, efficiency,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wonderful service from Tony setting up the holiday to the brilliant Janet who arranged all the details for us. I'm 84 getting over major surgery and our booking was complicated because the woeful BT c... See more

Rated 5 out of 5 stars

Dealing with Tony made the booking seamless. Options included for upgrades to flight class further down the line was a bonus with maximum exected costs allowed for. Holiday Itenary is great and the in... See more

Rated 5 out of 5 stars

Liam at Love Cuba was exceptionally professional and helpful from start to finish. He made the whole holiday experience easy and every detail was catered to. We had a fabulous time in a beautiful h... See more

Rated 5 out of 5 stars

Super Helpful! From the start to the end, Charmaine was was very professional in how when taking the necessary details, but made it feel more like having a conversation with a friend. Thanks t... See more


Company details

  1. #9 of 41 best companies in Tour Agent
  2. #11 of 34 best companies in Cultural tours provider
  3. #26 of 144 best companies in Tour operator
  4. #40 of 200 best companies in Travel agent
  5. #17 of 95 best companies in Travel deals

About Love Cuba

Written by the company

UK’s #1 Cuba Holiday Specialists

Love Cuba is the UK's leading Cuba tailor-made holiday specialist! With a team of Cuba enthusiasts in London and excellent representation in Cuba, We offer amazing holidays and tours to Cuba at great prices. Our teams' in-depth knowledge of Cuba stems from countless trips to the island, combined with years of experience in crafting unique tailor-made holidays and a genuine love of the island. We pride ourselves in going the extra mile for our clients - from listening to your every need, providing unbiased advice based on first-hand experience & being on hand at every step of your journey. Love Cuba is fully ATOL protected. We are also members of ABTA, meaning you can book with confidence in the knowledge that you have full consumer protection. We are part of the Moresand Group, one of the largest independent travel companies in the UK. Founded in 1987, our headquarters are based in Fitzrovia, London. Our independent status means we can provide our clients with the best impartial advice and full financial protection.

Most Popular Categories

Cuba Holidays Love Cuba Holiday Types Visit Our Blog Lets Get Social

Most Interesting Places in Cuba

Holidays to Havana Holidays to Varadero Holidays to Trinidad Holidays to Cienfuegos

Find Your Ideal Cuban Escape

Explore, Choose, and Let Us Handle the Rest!

Not sure where to start in Cuba? Use of our interactive map to explore the country’s top destinations & discover the perfect spot for your next holiday. As the UK’s #1 Cuba tour operator, we’ll take care of every detail from start to finish. Explore Destinations here

Contact info

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4.9

Excellent

TrustScore 5 out of 5

2k reviews

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4.9

All reviews

(1,807)

225 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Shyama was excellent to deal with

Shyama was excellent to deal with.
I was typically busy/distracted when making the initial enquiry, but Shyama was quick to understand my budget, needs and to make very clear suggestions.
All follow-up info/emails were clear and concise and I felt supported throughout the whole process.
10/10 would recommend.

5 February 2026
Rated 5 out of 5 stars

Above and beyond …

Love Cuba went above and beyond to make this a fabulous trip for myself and my friend on our 65th birthdays.
The information provided beforehand was very complete and we had all the answers to our questions.
They called us immediately when we got confused in France (!) and the reps in Havana and Varadero were both very friendly and helpful. I would highly recommend the excellent and knowledgeable company.

3 January 2026
Rated 2 out of 5 stars

Amazing country but the tour did not live up to expectations

Where do i start! we went on a tour with love Cuba and stayed in the following hotels The Inglaterra Havana loud music from the front of the hotel and the roof terrace made this hotel unbearable. The Los Jazmines Vinales the only saving grace of this hotel are the stunning views from the balcony as it is a complete dump. Then we were stunned by The Mystique Trinidad La Poppa an amazing hotel with massive rooms in wonderful setting and fianaly The Grand Aston Varadero supposed ly the newest hotel in the resort but definitely not the best. The room smelt very musty on entering a smell which lingered for our 5 day stay. It had 2 beds one of which had stains both on the top cover and sheet during our stay all our clothes were constantly damp in the wardrobe and the beach at this hotel is awful full of rubbish and the hotel location is very isolated. Despite this Cuba is amazing my suggestion to travellers is pick a nice centrally located hotel in Varadero and do all the other parts of Cuba on day trips.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Laura at Love Cuba went the extra mile…

Laura at Love Cuba went the extra mile with my requesting checking prices for different hotels before we settled for a different hotel which Laura had recommended, and on looking it up we both agreed it looks and sound lovely, plus all the reviews were positive.

30 January 2026
Rated 5 out of 5 stars

Excellent service

Tony was helpful & efficient from my first initial phone call, where I was after a quote. 2 emails and a phone call later, I had booked with him. He explained everything, holiday documents were sent over before he finished for the day. He has also set a calendar reminder to come back to me regarding booking seats. I will add another review once the holiday has taken place.

26 January 2026
Rated 5 out of 5 stars

Brilliant customer service

I contacted Love Cuba with regards to a potential trip to Cuba this summer. I couldn’t find anything on their website that suited me but I spoke to Laura in the office. She couldn’t have been more polite, helpful and so knowledgeable about Cuba itself. I had loads of questions which she answered perfectly. She came up with a personalised tour which took in everything that I wanted to do. Couldn’t fault the customer service. I’m really excited about my forthcoming trip. Thank you so much.

26 January 2026
Rated 5 out of 5 stars

Charmaine is amazing

Charmaine is amazing. Second time booking with her. Very helpful, knowledgeable and friendly. Booking is so easy and the hotels and holidays are the best

22 January 2026
Rated 4 out of 5 stars

Friendly and helpful staff

It's a very friendly team and they helped you to sort out your holiday trip. I had used for the past 3 years and always delivered it, only thing is price is getting higher every time but rather than that they get you to where you want to go in Cuba.

23 January 2026

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