Update, I did receive a message from support after leaving this review. Actually received a voucher for the full value of the problem product, great solution. Have used Lovehoney for years, Custom... See more
Company replied
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Review summary
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Bought as an alternative to Lovehoney regular waterbased gel lubricants, use both for regular PV and experimental A intimacy. With some interesting Warming Sensation surprise, While I quite liked it m... See more
Good delivery time and discrete packaging, but I keep receiving emails from them that I don’t want. I would have purchased a more expensive product as the one I ordered is a bit blah
The speed of delivery and quality of products. I would like tonsee you offering and selling more underwear for men sonI can treat myself and my wife can treat me too
Company details
- #12 of 18 best companies in Sex toy store
- #6 of 8 best companies in Adult entertainment store
- #7 of 11 best companies in Erotic clothing
- #18 of 34 best companies in Lingerie shop
- #38 of 54 best companies in Underwear shop
About Lovehoney
Written by the company
👋 Welcome to Lovehoney, the UK's favourite online sex shop and adult store. We're all about creating a welcoming and inclusive space for you to discover your sexual happiness!
At Lovehoney, we provide a curated selection of sex toys, sexy lingerie, condoms, lubricants, and tantalizing gifts that cater to your every desire. With thousands of products in stock, we offer a diverse range to ensure your exploration of pleasure is both exciting and fulfilling.
Your privacy is our priority, so that's why all orders are dispatched directly from our warehouse in Bath in plain brown boxes, ensuring your intimate journey remains your little secret.
We want to make your pleasure journey smooth and enjoyable, ensuring you find the perfect match for your desires at low prices, with free delivery available, and hassle-free returns.
At Lovehoney, we blend the smart and educational with a touch of fun. If you are seeking advice or guidance, immerse yourself in our vibrant community through buyers' guides, forums, and product videos, or explore the genuine insights from our 300,000+ sex toy reviews.
For additional assistance, our award-winning customer service team is here for you, providing expert advice and personalized support through chat and email. We'll make sure that your pleasure journey is as smooth as possible.
Elevate your intimate moments with us, where sexual wellness, education, and a hint of fun come together seamlessly. Discover your sexual happiness with Lovehoney. 😍
Satisfaction guaranteed!
Free 30 Day Returns + 1 year product guarantee
When you create a Lovehoney account, you qualify for our awesome 1-year product guarantee. If anything goes wrong with your product, we'll replace it for up to a year after purchase
You can return any unopened, unused or unworn product with its packaging or tags intact to us within 30 days of receiving it for a full refund or exchange.
Lovehoney account holders also qualify for our Sex Toy Happiness Guarantee. If you're not completely happy with a sex toy you have bought from Lovehoney, let us know why within 30 days of receiving it and we'll replace it with one that we think will work for you.
Contact info
100 Locksbrook Road, BA1 3EN, Bath, United Kingdom
- customercare@lovehoney.co.uk
- www.lovehoney.co.uk
4.3
Excellent
253k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Given information was brilliant.
The information on the product I bought was very thorough, I also had a read of the information on how best to use the product for maximum effect. The info was very direct, outlining possible ways it could go wrong and warning that if things went wrong to stop using it till symptoms went away.
16 July 2026
Poor product on this occasion!
7 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
My delivery never arrived
My delivery never arrived. I was unable to see photo evidence on the delivery email to see if it had actually been left or not
17 July 2026
Reply from Lovehoney
Hi there,
Thank you for contacting Lovehoney.
I'm sorry to hear that you have not received your order.
We have contacted you directly to provide the proof of delivery photo and assist further.
Apologies for any inconvenience caused.
Kind regards
Lovehoney Customer Care
A Joyful Experience My partner is very happy with the…
My partner is very happy with the product and yet again the ordering and delivery from Lovehoney was excellent
28 April 2026
Very happy with my purchase and the…
Very happy with my purchase and the package was delivered very quickly
16 July 2026
As usual
As usual, very quick delivery, discrete and does what it says on the box. Fun shopping too.
16 July 2026
First time buying from love honey
First time buying from love honey, great experience and easy to do
16 July 2026
Products are well made and good value.
16 July 2026
Great company and products
Great products. Quick to send. Discreet packaging. Thank you.
9 February 2026
lots of love
10 thousand kisses for you love honey, never a bad delivery or quality issue and I’ve ordered since 2020
28 May 2026
Very swiftly delivered and discreet…
Very swiftly delivered and discreet package, I would recommend, thanks.
12 May 2026
Easy and simple to order
Easy and simple to order. Delivery very straightforward and discreet.
8 July 2026
Great shopping experience
Always shopped here as I know that they are good quality items.
Love adding the spice to our lives.
16 July 2026
No it does not satisfy me I have sent…
No it does not satisfy me I have sent email to replace for a better one but no reply from customer service so no help how can I return it if you dont give a address or phone number and I have thrown the box away I want you return my money or a replacement vibrating one you have my address and phone number now please do the right thing and honour your pledge and send the right one then I will take this post down ok thank you
14 July 2026
Reply from Lovehoney
Hi there,
We're so sorry to hear that you weren't satisfied with an item you purchased.
We completely appreciate that not every item will be right for everyone and so we created the 100 Day Pleasure Guarantee. Under this you are welcome to return one toy per order for a gift voucher.
We're also very sorry that we haven't got back to you as quickly as we should have.
Our Customer Care team has reached out to you directly with more details to see if we can turn your experience around.
Please check your spam/junk folder if you have not received our email as we have contacted you.
Kind regards,
Lovehoney Customer Care.
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