Update, I did receive a message from support after leaving this review. Actually received a voucher for the full value of the problem product, great solution. Have used Lovehoney for years, Custom... See more
Company replied
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Review summary
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Bought as an alternative to Lovehoney regular waterbased gel lubricants, use both for regular PV and experimental A intimacy. With some interesting Warming Sensation surprise, While I quite liked it m... See more
Good delivery time and discrete packaging, but I keep receiving emails from them that I don’t want. I would have purchased a more expensive product as the one I ordered is a bit blah
The speed of delivery and quality of products. I would like tonsee you offering and selling more underwear for men sonI can treat myself and my wife can treat me too
Company details
- #12 of 18 best companies in Sex toy store
- #6 of 8 best companies in Adult entertainment store
- #7 of 11 best companies in Erotic clothing
- #18 of 34 best companies in Lingerie shop
- #38 of 54 best companies in Underwear shop
About Lovehoney
Written by the company
👋 Welcome to Lovehoney, the UK's favourite online sex shop and adult store. We're all about creating a welcoming and inclusive space for you to discover your sexual happiness!
At Lovehoney, we provide a curated selection of sex toys, sexy lingerie, condoms, lubricants, and tantalizing gifts that cater to your every desire. With thousands of products in stock, we offer a diverse range to ensure your exploration of pleasure is both exciting and fulfilling.
Your privacy is our priority, so that's why all orders are dispatched directly from our warehouse in Bath in plain brown boxes, ensuring your intimate journey remains your little secret.
We want to make your pleasure journey smooth and enjoyable, ensuring you find the perfect match for your desires at low prices, with free delivery available, and hassle-free returns.
At Lovehoney, we blend the smart and educational with a touch of fun. If you are seeking advice or guidance, immerse yourself in our vibrant community through buyers' guides, forums, and product videos, or explore the genuine insights from our 300,000+ sex toy reviews.
For additional assistance, our award-winning customer service team is here for you, providing expert advice and personalized support through chat and email. We'll make sure that your pleasure journey is as smooth as possible.
Elevate your intimate moments with us, where sexual wellness, education, and a hint of fun come together seamlessly. Discover your sexual happiness with Lovehoney. 😍
Satisfaction guaranteed!
Free 30 Day Returns + 1 year product guarantee
When you create a Lovehoney account, you qualify for our awesome 1-year product guarantee. If anything goes wrong with your product, we'll replace it for up to a year after purchase
You can return any unopened, unused or unworn product with its packaging or tags intact to us within 30 days of receiving it for a full refund or exchange.
Lovehoney account holders also qualify for our Sex Toy Happiness Guarantee. If you're not completely happy with a sex toy you have bought from Lovehoney, let us know why within 30 days of receiving it and we'll replace it with one that we think will work for you.
Contact info
100 Locksbrook Road, BA1 3EN, Bath, United Kingdom
- customercare@lovehoney.co.uk
- www.lovehoney.co.uk
4.3
Excellent
253k reviews
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Lovehoney Delight Silk Lubricant
Bought as an alternative to Lovehoney regular waterbased gel lubricants, use both for regular PV and experimental A intimacy. With some interesting Warming Sensation surprise, While I quite liked it my wife with sensitive skin did not enjoy it as much, however it was not a deal breaker. Checked the website and no mention of intentional warming, although some other reviews had mentioned it. Would recommend as was definitely more 'Slick' than our regular lube, but take care if you have sensitive skin. [Would love to know if it is an ingredient thing], But it won't stop me using the remaining bottle.
15 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Lovehoney
Hi there,
We're so sorry to hear that your items were faulty and can understand the disappointment that would cause.
We can see that our Customer Care team has been working with you to get this resolved to your satisfaction.
Our Customer Care Care team has reached out to you again to get this sorted.
Kind regards,
Lovehoney Customer Care
Would recommend!
The delivery was quick, discret and well packaged. The products were as picture and very smooth to touch.
15 July 2026
Her first butt plug
My wife was very pleased and excited when I bought the jewelled metal butt plug for her and she asked me to insert it for her. It is just the right size. Hopefully, it will open up a whole new world for us.
7 July 2026
Usual high quality service
14 July 2026
Fast discreet delivery but spammed to hell
Fast discreet delivery. Thank you. Bombardment of emails too much tho. Did you order it? Gonna order it? Ordering it? You ordered yet? Did you order it? You ordering it? Seriously back the F off. I HAD ordered it. STOP!!!!!
15 July 2026
The item arrived last week came just in…
The item arrived last week came just in time and it is very satisfying 😊
14 July 2026
Item brought was very pretty and…
Item brought was very pretty and appeared well made. However the Size of the product was smaller than the size guide would have me believe and so had to be returned.
14 July 2026
Good sevice with quick delivery
Ordered from the site in the past. Always fairly quick delivery in discreet packaging. Wife happy with gift. No complaints. Will order from again.
4 July 2026
Your quick delivery and the ease of…
Your quick delivery and the ease of finding what i wanted on your site
6 July 2026
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