Lovell Rugby Reviews 

6,393
•
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Bought a new Lions Hoody, and a cheap Kooga t-shirt. The hoody was £20 cheaper than anywhere else, and the t-shirt was a fiver, although the listing didn't mention that it's a technical material... See more

Company replied

Rated 5 out of 5 stars

I've been buying from Lovell Since 2019, they have always been reliable and have seriously competitive prices, sometimes cheaper than some renowned sporting stores for the exact same official gear. I'... See more

Company replied

Rated 5 out of 5 stars

This company is focusing on a segment that myself fits in perfectly, peopld that love rugby and everything that sorrounds it. And living in Argentina its very hard to aquire things that Lovell sells a... See more

Rated 2 out of 5 stars

The website is easy to use and have ordered from this company many times with no problems before. But I have paid for express delivery and order should have arrived several days ago but there is no s... See more

Company details

  1. Rugby Shop

Written by the company

The world's largest online rugby retailer! Shop boots, shirts, training kit and accessories, all in one place. Top brands including adidas, Canterbury, Umbro, Kooga and more.


Contact info

4.2

Great

TrustScore 4 out of 5

6k reviews

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4.2

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(6,393)

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Rated 1 out of 5 stars

Terrible company to use

Terrible company to use. I purchased a pair of trainers in February and it was broken by April. There was a massive crack in one sole and the other sole had just started to crack. They took it and examined it and just said they will not be refunding me with no real explanation why they are not liable as the retailer. I would stay well clear of lovell rugby who I didn't realise are part of Sports Direct so that says it all. They are all about profit and are very unethical.

14 May 2025
Unprompted review
Rated 1 out of 5 stars

Where’s my order Lovell Rugby???

Where’s my order Lovell Rugby? I paid for next day shipment and it’s a week later with not even a shipment confirmation.
No reply to emails, messages….your service can’t even be described as awful, just non - existent!!! Seems I’m not the only one either.
To anyone thing of using this company…DON’T!!!

1 June 2025
Unprompted review
Rated 1 out of 5 stars

Theives!!!

Where do I start. I placed an order with these thieves and they happily took over £250 of my money, sent me one email for order confirmation and its been over a week and nothing more, no products delivered and no contact.
I paid an additional £11.99 to get my order premium next day also.
I have sent two emails with zero response and there is no other way of contact!!
I am in the process to going to trading standards and potentially the police as they have stolen my money and not given me the goods I paid for.

1 June 2025
Unprompted review
Rated 2 out of 5 stars

No sign of item no response from Lovell customer services

The website is easy to use and have ordered from this company many times with no problems before. But I have paid for express delivery and order should have arrived several days ago but there is no sign of it. Lovell rugby have been contacted but no reply as yet via email. Have tried to phone but phone number on customer services when dialled say it’s the wrong number .

6 June 2025
Unprompted review
Rated 1 out of 5 stars

Poor service. No contact telephone

Order placed for a Leeds Rhino shirt and a pair of rugby shorts, order acknowledged by company and then notified of dispatch via email so thought all was going well. Received package today, but only shorts received, no sign of shirt.
No contact numbers for Lovell rugby so left waiting for email response to see where missing item is. Poor service. If dispatching items separately then this should be explained to customer.

30 May 2025
Unprompted review
Rated 1 out of 5 stars

Horrible website

Horrible website. They don't respond. When you place an order, they forget to send the documentation. They don't text you. They don't give you any attention. Everything is negative about this place.

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Great for students

Trustworthy retailer for rugby essentials with a large range of brands. Appreciate the student discounts.

24 May 2025
Unprompted review
Rated 1 out of 5 stars

Customer service poor

Tried ordering two lions items changed my address as it was an old one place the order and it has been sent to the old address, tried contacting customer service at least four times over email, and not a single reply just an automatic generated email. It’s been over a week. I still don’t have my items and still no reply from customer service. Really poor customer service and not helpful what so ever.

10 May 2025
Unprompted review

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