The ordering process was simple and easy, great value for money and discount codes work ontop of sale prices. Picked up two adidas predators. The only thing bringing my rating down to a 4 star current... See more
Company replied
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See what reviewers are saying
We ordered a pair of kids trainers on Sunday evening around 8pm on a next day delivery service. They arrived on Monday at 11:45am. Absolutely fantastic, thank you. Needed the training shoes quickly as... See more
Company replied
Terrible service, partly cancelled my order in the early hours of the morning. Proceeded to send 2 smaller items with very expensive postal costs. The items cancelled were still showing on their w... See more
I was really refreshed with the amount of stunning options in the store. it came to my attention to try lovell when i noticed my usual boot websites lacked the products i was searching for in my size.... See more
Company replied
Company details
Written by the company
The Home of Football. Shop boots, shirts, training kit and accessories, all in one place. Top brands including Nike, adidas, Puma, Sondico and more.
Contact info
United Kingdom
- sales@lovellsoccer.co.uk
- www.lovellsoccer.co.uk
3.6
Average
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I ordered two tops from Lovell Soccer
I ordered two tops from Lovell Soccer, and the delivery was delayed beyond the expected date. Despite contacting them, I didn't receive an update on my order's status. On the plus side, the site offers a great selection and competitive prices, and adding a student discount is simple. However, there seem to be occasional issues with packaging and delivery. Once, a package arrived with a missing item. While another time, although an order didn't arrive, the company was quick to issue a refund and was apologetic. Overall, a mixed experience but could be worth considering if you're confident in their service improvements.
26 November 2024
Unprompted review
Reply from Lovell Soccer
Hi Tonny,
Sorry to hear you hav had issues with your order. Unforutnately, we can see you have not left an order number or your email when posting this review and therefore we are unable to look into the matter any further at this time.
Assuming you have already been in email communication with us, we would be greatful if you could add your order information to the review details so we can see what has happened.
Kind Regards,
Lovell Soccer
Good discounts & great UI.
27 November 2024
Unprompted review
Reply from Lovell Soccer
Good Morning,
Thank you so much for your kind review. We're delighted to hear that you had a great online shopping experience with Lovell Soccer.
Waited 14 days to receive nothing.
Waited 14 days to receive nothing.. was told need to wait 10 days until parcel is deemed lost! Now the items out of stock.. and I get an apology and offered a refund or to order something else!!! SHOCKING!! DO NOT USE THIS COMPANY!!
25 November 2024
Unprompted review
Reply from Lovell Soccer
Good Morning,
We're sorry to hear about your experience, and we understand your frustration. Thanks for leaving a review on Trustpilot for all three of our websites to make sure we didn't miss it. We'd love the opportunity to make things right.
As you have mentioned in your review we have issued a full refund for you, which we are aware you are not happy with due to the multiple times you emailed us with some exceptionally colourful language.
At this stage there is unfortunately not much more we can do, but would like to apologise again for your disappointment and thank you for your feedback.
Relatively easy ordering
Relatively easy ordering, would like a Klarna payment option.
24 November 2024
Unprompted review
Reply from Lovell Soccer
Good Morning,
Thank you for your wonderful review. We're thrilled to hear that you had a positive online shopping experience with Lovell Soccer.
Great website for football boots
Great website for football boots. Always good prices. No issues at all highly recommend
22 November 2024
Unprompted review
Reply from Lovell Soccer
Good Morning,
Thank you ever so much for your kind review. We're delighted to hear that you had a great online shopping experience with Lovell Soccer.
Good Website deffinetly buying again from here
I bought some Adidas Astros F50's in size 5.5 but they were to small. But it was very easy to return!
16 October 2024
Unprompted review
Reply from Lovell Soccer
Many thanks for your positive review. We are pleased that you enjoyed your online shopping experience with us here at Lovell Soccer.
So far so good.
So far so good.
Ordering processing was clear and very user friendly.
I await my delivery, therefore I will update when the goods arrive.
11/10 so far. Keep up the good work. X
19 November 2024
Unprompted review
Reply from Lovell Soccer
Many thanks for your positive review. We are pleased that you enjoyed your online shopping experience with us here at Lovell Soccer.
Website very user friendly
Website very user friendly, discount code sent quickly. Very good selection.
17 November 2024
Unprompted review
Reply from Lovell Soccer
Many thanks for your positive review. We are pleased that you enjoyed your online shopping experience with us here at Lovell Soccer.
Reply from Lovell Soccer
Many thanks for your positive review. We are pleased that you enjoyed your online shopping experience with us here at Lovell Soccer.
Good easy ordering nice free…
Good easy ordering nice free customisation easy process look like a nice football boot and ordered from here a few times now
8 November 2024
Unprompted review
Reply from Lovell Soccer
Many thanks for your positive review. We are pleased that you enjoyed your online shopping experience with us here at Lovell Soccer.
Reply from Lovell Soccer
Many thanks for your positive review. We are pleased that you enjoyed your online shopping experience with us here at Lovell Soccer.
Still waiting on boots and…
Still waiting on boots and personalisation but happy with the process
2 November 2024
Unprompted review
Reply from Lovell Soccer
Many thanks for your positive review. We are pleased that you enjoyed your online shopping experience with us here at Lovell Soccer.
If you need any more information regarding the status of your order, please do not hesitate to get in touch on sales@lovellsoccer.co.uk
Reply from Lovell Soccer
Many thanks for your positive review. We are pleased that you enjoyed your online shopping experience with us here at Lovell Soccer.
Bought the Adidas F50 for my daughter…
Bought the Adidas F50 for my daughter as a Xmas present and took advantage of the free id personalisation with my daughter's initials received yesterday box looked like the evri delivery guy had been lying on the box took the boots out and one of the initials were already peeling off so ended up just peeling the other initial off also which wasn't hard terrible workmanship..but to save the hassle of returning I will just keep the boots as they are fine but no wonder the id is free it doesn't stick properly so be advised I'm very disappointed as my daughter would have loved her boots with her initials on them
23 October 2024
Unprompted review
Reply from Lovell Soccer
Good Afternoon,
We apologise for any inconvenience caused and greatly appreciate your patience. We’re pleased to understand that, after reviewing your details with our customer service agent, we have successfully managed to come to a solution to help resolve this issue.
Best Regards,
Lovell Soccer
Easy transaction
Easy ordering, good communication, good price.
Ordered multiple styles of the same boot and returning the unwanted ones was easy and straightforward.
15 October 2024
Unprompted review
Reply from Lovell Soccer
Good Afternoon,
Thank you very much for your positive review. We're thrilled to hear you enjoyed your online shopping experience with us at Lovell Soccer.
Reply from Lovell Soccer
Good Morning,
We're sorry to hear about your experience, and we understand your frustration. We'd love the opportunity to make things right.
Could you please reach out to us directly at sales@lovellsoccer.co.uk so we can discuss the issue and find a resolution together?
Thank you for your feedback, and we hope to resolve this for you soon.
No items and no communication!
Ordered two tops. Latest delivery 14/10/24. Today is 17/10/24, order showing as "packing." I contact Lovell via email on the 15/10/24 and I am still awaiting communication regarding where my items are.
Please read these reviews and avoid this company, I should've gone with my gut and avoided. Scam artists - as others have said.
17 October 2024
Unprompted review
Reply from Lovell Soccer
Good Afternoon,
We apologise for the inconvenience caused. One of our customer service agents has been assigned to investigate this matter further, and we will be in touch shortly.
Thank you for your patience as we work to resolve this issue for you.
Kind Regards,
Lovell Soccer
Great sale !!
16 October 2024
Unprompted review
Reply from Lovell Soccer
Good Morning,
Many thanks for your positive review. We are pleased that you enjoyed your online shopping experience with us here at Lovell Soccer.
Straightforward selling experience and a great price!
Straightforward, easy to add student id for a discount too
15 October 2024
Unprompted review
Reply from Lovell Soccer
Good Morning,
Many thanks for your positive review. We are delighted that you enjoyed your online shopping experience with us here at Lovell Soccer.
Awesome product at reasonable prices.
4 September 2024
Unprompted review
Reply from Lovell Soccer
Many thanks for your positive review. We are pleased that you enjoyed your online shopping experience with us here at Lovell Soccer. We look forward to you shopping with us again.
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