Love Luxe Reviews 

369
TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

I ordered a bag and payment was taken. I then had to reach out 2 weeks later as had heard nothing from them. Emails went unanswered so I found a phone number and messaged, they answered that with an a... See more

Rated 5 out of 5 stars

As always another great buy from Love Luxe. I cannot fault the customer service and or the quality/honesty of the product description. Hands down probably the best pre loved luxury stores in the... See more

Company replied

Rated 1 out of 5 stars

Bought a shirt on the 8th Sent them email after email with no reply, Finally got In touch through WhatsApp on 15th they got back on the 17th for them to tell me the seller charged is mind!... See more

Rated 5 out of 5 stars

Very accurate description of traces of use so you’re not surprised by the state of the shoe. And when said “excellent condition” it is true. Easy contact and payment options, quick shipping. Only note... See more

Company replied

Company details

  1. Handbags Shop

Written by the company

Authentic Designer Resale


Contact info

3.4

Average

TrustScore 3.5 out of 5

369 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

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3.4

All reviews

(369)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great shopping experience!

I purchased a designer bag for Love Luxe and so pleased with the whole experience!! At first I was a bit apprehensive as to hadn’t heard of the site but saw it recommended in a few Facebook groups and joined their WhatsApp group.

Their goods are fantastic and whilst they sell preloved designer goods also do sell some new ones (which I purchased) the prices are much better than a big store or from the brand themselves and comes with an certificate of authenticity.

The communication through WhatsApp was great and I got sent the tracking details of my order when it shipped.

Highly recommend and will absolutely be using again!

25 August 2022
Unprompted review
Love Luxe logo

Reply from Love Luxe

What a wonderful review, thank you so much for taking the time to write it :)

Rated 5 out of 5 stars

Fab service 👏

My husband purchased a pair of trainers today and we cannot fault the service provided. He sent an enquiry as to the opening hours of the store, which was responded to immediately. The lady in the shop was lovely and very helpful. The trainers were sold as worn, however they are like brand new and a really good price. Will definitely buy again!

24 August 2022
Unprompted review
Love Luxe logo

Reply from Love Luxe

Hi Katie,
Thanks so much for the lovely review - You've been drawn as the winner of our August '22 £100 gift voucher. Please could you contact us on contact@loveluxe.co.uk or whatsapp- 07519361503 to claim your voucher!
Thanks
Charlotte

Rated 5 out of 5 stars

My Prada bag from love lux came today…

My Prada bag from love lux came today and I absolutely love it. From ordering to delivery it came in 5 days, the lady I ordered from was so helpful and she kept me informed throughout. Would definitely purchase again.

17 August 2022
Unprompted review
Rated 5 out of 5 stars

Love Luxe is perfect

As always Love Luxe has provided beautiful shoes for the best price! I cannot sing this shop’s praises enough. I will be back (again)!

16 August 2022
Rated 5 out of 5 stars

A pleasure to deal with

Items are always as described. Some bargains compared with RRP. Charlotte always lovingly wraps the items and enclosed a hand written envelope with the receipt and a thank you note. A pleasure to deal with. Regular offers and sales as well as raffles.

16 August 2022
Rated 5 out of 5 stars

Excellent all round

Excellent service, fast delivery, great communication and product exactly as described. Couldn’t ask for anything more 😀
This was not my first purchase, and it won’t be my last!!

5 August 2022
Unprompted review
Rated 1 out of 5 stars

I feel like I have been robbed

I have bought from Loveluxe before and had no issues however I recently purchased a YSL puffer pouch and when I received it, it wasn’t what I expected, the dimensions given were incorrect, it stated 19cm width which at the bottom it is but at the top it’s 18cm and my phone wouldn’t even fit in it. Therefore the pouch was not what I expected and I proceeded to cancel and return the order. Charlotte refused to refund me even though I stated my consumer rights and distance selling rights. Charlotte has also proceeded to block me on whatsapp and has removed me from her whatsapp selling groups which I find to be extremely unprofessional given I have not been rude to her at all nor have I given her a reason to block me, all I have requested is a refund for a pouch that I no longer have in my possession. So not only am I now out of pocket £425 I also don’t have the bag. I feel like I have been robbed/scammed, all I ever wanted was to resolve this amicably however I have been given no option but to raise a dispute through Paypal and trading standards to get my money back. Be very careful when purchasing from this website. Charlotte if you read this can you please unblock me so we come to a resolution, thank you.

1 August 2022
Unprompted review
Love Luxe logo

Reply from Love Luxe

Hi Kelly,
The dimensions that I provided to you are the exact dimensions that are listed on the official Saint Laurent website for the mini puffer pouch. When you received the pouch your first message to us was “it’s smaller than I expected and I have to force my phone to get it inside…”however we have provided you with the accurate dimensions in the sales listing, and we always provide dimensions so that customers know exactly what they are purchasing.

I also advised you multiple times, we do not take returns on bags and accessories (unless the item was faulty). Our returns policy on the website also clearly states this.

You then proceeded to just send back the item anyway and open a PayPal Dispute Case, which has taken several weeks for PayPal to review.

As you are aware PayPal have now reviewed all information submitted from both Love Luxe and yourself and they closed the case in OUR favour. Because this case was decided in our favour, we aren’t obliged to give you a refund as Love Luxe is not at fault in any way, nor have we mis-sold you anything-
however as a gesture of goodwill, we have issued you with a credit note of £425 which has been emailed to you.

Thank you and have a lovely day,
Love Luxe

Rated 5 out of 5 stars

Prompt, quality and quick!

All communication was prompt regarding my item, it was easy to make payment and the item was posted and tracked the day after.
Super easy!
The item was perfect and exactly as described. I am so happy 😃

13 July 2022
Unprompted review
Love Luxe logo

Reply from Love Luxe

Hi Yve,
Thanks so much for the lovely review - You've been drawn as the winner of our July '22 £100 gift voucher. Please could you contact us on contact@loveluxe.co.uk or whatsapp- 07519361503 to claim your voucher!
Thanks
Charlotte

Rated 5 out of 5 stars

A very happy costumer!

Second time buying from Charlotte and I’m very pleased with my purchases. Honest, accurate and very reliable. Delivery has been super fast both times round. I’ve recommended Love Luxe to lots of my family and friends who are also now a part of all the group chats. I look forward to purchasing more in the future.

7 July 2022
Unprompted review
Rated 5 out of 5 stars

Always a great service!

Great service!
Items always as described and always super fast delivery. Have ordered several times and have recommended to all my friends.
Can’t wait to order more. Thank you.
Xx

5 June 2022
Unprompted review
Love Luxe logo

Reply from Love Luxe

Hi Lindsey,
Thanks so much for the lovely review - You've been drawn as the winner of our June '22 £100 gift voucher. Please could you contact us on contact@loveluxe.co.uk or whatsapp- 07519361503 to claim your voucher!
Thanks
Charlotte

Rated 5 out of 5 stars

It’s a great shipping experience

It’s a great shipping experience. Quick delivery with well packed package. Thank you

25 May 2022
Unprompted review
Love Luxe logo

Reply from Love Luxe

Thank you so much Alina for your wonderful review. We really appreciate our customers’ feedback. Make sure to follow us on Instagram @loveluxeuk for all the latest updates and tag us in any photos with your new purchase, for a chance to be featured on our page :)

Rated 5 out of 5 stars

Love love love

Ive ordered from here twice now and i can honestly say the service and quality are outstanding. Theres always lots of choice and the communication throughout the process is brilliant. Thank you xXx

10 May 2022
Unprompted review
Love Luxe logo

Reply from Love Luxe

Thank you so much Lil Mama, we are really pleased you had a great experience with us. We really appreciate our customers’ feedback. Make sure to follow us on Instagram @loveluxeuk and Facebook for all the latest updates and tag us in any photos with your new purchase, for a chance to be featured on our page :)

Rated 5 out of 5 stars

Love Love Luxe

Bought from here a few times now & also sold items to them. Really good service. Every time I want something designer I always look here first before paying full price in the shops! Can totally recommend Love Luxe.

8 May 2022
Unprompted review
Love Luxe logo

Reply from Love Luxe

Hi Sam,
Thanks so much for the fab review- You've been drawn as the winner of our May 22 £100 gift voucher. Please could you contact us on whatsapp- 07519361503 or email contact@loveluxe.co.uk to claim your voucher!
Thanks
Charlotte

Rated 5 out of 5 stars

Purchased the YSL medium sunset bag…

Purchased the YSL medium sunset bag with a great price. Will be purchasing more handbags. Thank you!

7 May 2022
Unprompted review
Love Luxe logo

Reply from Love Luxe


Thank you so much krystie, what amazing feedback. We really appreciate our customers’ feedback. Make sure to follow us on Instagram @loveluxeuk and facebook for all the latest updates and tag us in any photos with your new purchase, for a chance to be featured on our page :)

Rated 5 out of 5 stars

I love my Gucci soho bag!

I love my Gucci soho bag! My second purchase from love luxe, very fast delivery and item as described, will most definitely buy again. Thank you Love Luxe! 😍

7 May 2022
Love Luxe logo

Reply from Love Luxe

Thank you so much Helena for your wonderful review. We really appreciate our customers’ feedback. Make sure to follow us on Instagram @loveluxeuk and facebook for all the latest updates and tag us in any photos with your new purchase, for a chance to be featured on our page :)

Rated 5 out of 5 stars

Highly recommend!!

Brought a few things now from Charlotte at Love Luxe. Super fast delivery , great customer service and beautiful luxury items!

27 April 2022
Unprompted review

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