Lovelyfloraworld Reviews 

Easy to order , excellent value & delivered on time

Recipient love the flowers. Excellent delivery service & on time.very please. Thanks i will order again.

Very pretty, fresh flowers.
Well pleased.

I ordered flowers late on 10August but when you look at the delivery address and post code in Woodbridge it gives my post code in Reading after the post code for where it should be going. Royal Mail look at the last post code. You need to look again at your order forms the way flowers get sent to rectify this. My Postcode at the end has delayed Royal Mail delivering them as they were being sent to Reading now its Woodbridge. I'm very cross about about this delaying them being received by my relation. I've ordered from you before and think this happened before and may be the same for other people. He is still waiting for the flowers. Update. The flowers eventually came on Saturday 15th and were really lovely and recipient very happy with them and sent me photos. Lovely Flora World just need to stop the billing address details put at the end of the shipping address.

⭐️⭐️

Disappointing delivery experience

I ordered flowers as a surprise gift and selected the company’s “Premium Delivery” option.
I was told deliveries are made within 1–2 working days, the flowers arrived after the expected timeframe. Given the warm weather, I was also concerned about the condition and freshness of the flowers after the additional delay.

The parcel was then left outside on the ground, as shown in the delivery photo, rather than being handed to the recipient or left somewhere more suitable.

I wish I had read the reviews before ordering. Looking through other customers’ reviews, it appears there have been similar complaints about delivery going back months. The fact that customers have already highlighted the same issue previously, yet it appears to still be happening, is very disappointing.

You take customers’ money with the promise of a particular delivery service, but in my experience, the service didn’t deliver what I expected or what I understood I was paying for.

Customer service did respond and offered to send a replacement bouquet, which I appreciated. However, I wasn’t looking for compensation or extra flowers. My feedback was simply intended to highlight what I believe needs improving.

I also found the term “Premium Delivery” misleading, as I would naturally expect a premium service to offer a faster or more reliable delivery experience.

If you’re looking for a quick delivery and flowers that arrive fresh and in good condition, I would avoid using this service.

Overall, the customer service response was reasonable, but the delivery experience was very disappointing. I hope the company actually takes this feedback on board and addresses the underlying delivery issues rather than continuing to have customers experience the same problems.

Ordered flowers and they arrived quite wilted already i felt embarrassed giving them to my mam as a gift. I did email them and got a reply saying they would send another bouquet out free of charge and received these pretty quick. The second lot of flowers looked much nicer and fresher. First lot were mostly all dead by the next day. It arrived with a thin ribbon tied in a knot instead of the lovely big bow as advertised which was corrected with the second bunch . I wouldnt use this company again too much hassle

Quality and efficiency.Thank you. Would certainly use again.

Do not use this company, I ordered 24 roses they was delivered on the 04/08/26 the rose had wilted 🥀 and died by the 06/08/26 very poor quality

Didn’t deliver or make any contact either on the phone or by email.
Nobody answers the phone and ends the call with an option of leaving a message.. Doubtful that they will contact you back.
I’m ending up making a charge back through my credit card.

Wouldn’t recommend under any circumstances

Used this company for the 1st time to send flowers to care workers at my disabled brothers care home, they said 24hour tracked, 2.5 days later the flowers still not delivered by royal mail because they said the deyafdress was unaccessible!!
My brother has lived there 16 years and I've sent many cards and flowers with no issue, I even sent Google maps as Nd an overhead shot of the care home and the road name of the next Street, it's been really hot weather so I emailed them another 15 times to say in this heat if the flowers ever turned up they wouldn't be fresh !
5 days later still no flowers !!
They decided to send a bunch of flowers as they certainly weren't classed as a large bouquet which is what I ordered and paid for, no one bothered to chase up, no one bothered to text me or phone to say where the flowers were, I tracked myself and after 7 days and over 15 emails back and fourth the flowers were finally delivered!
Not what was shown on the picture for the size and price I paid for, no customer care, no apologies nothing !
Don't use this company if you want flowers to be delivered in time for a birthday, anniversary as they are unrealistic and unreliable, I would not use them again and after 3 days of the flowers being delivered they are already wilting, use other flower delivery services and read the reviews before parting with your money.
Very dissatisfied with flowers, cost, delivery service and customer service, or lack of it !

I would like to give five stars but my order was supposed to be delivered today as of now it hasn’t I will be extremely annoyed if the flowers as wilted or dried I out until I know when I will write another review but at the moment not happy

Worst flower bouquet I have ever bought. Nothing like what you order and not worth anywhere ear what you are charged. Go to your local supermarket you can get a better bunch.

I orderedand payed they kept me up to date with it's journey. Even letting me know when royal mail had it and the time it arrived so very pleased and will use them again also good value for money

Not happy they lasted 1 day
All the roses were ready open and today my mom got up to see them all dead

I always use Lovelyfloraworld when I want to send someone special a gift.
Always been satisfied with the service.

Avoid! The quality of flowers is appalling. Had a bouquet of flowers delivered as an anniversary gift. Arrived a day late @ 7pm. The flowers were bruised but I cut the stems and quickly got them in water. 3 days later they were all dead! Complained but as my complaint wasn’t registered within first 3 days they can’t do anything? I have requested a refund to the sender but I doubt very much she will get anything. Rip off quality

Ordered flowers for a poorly relative to arrive Saturday. No show. No number to call until Monday. Arrived day later. Royal Mail should have delivered on their 24hour service. They took them to the wrong depot. Totally Royal mails fault but this resulted them being not as fresh as should be. Monday morning called Lovelyfloraworld no answer asked me to leave a message asked for call back. Tried email just asked for the £2.99 delivery charge back as didn’t deliver. Refused asking for pictures of flowers, don’t want to ask poorly relative for these. All I was asking was a refund on the delivery charge, not a replacement or full refund. Refused as apparently even if it says a designated day it can take two days. Cost more for them to correspond on this than the refund would have been! Three emails!

I have used them in the past, and never had an issue, but this time they delivered a day late and a few of the flowers were dead. When contacted they weren’t very helpful, but did offer me a 20% partial refund for the dead flowers which I declined. The flowers delivered were nothing like shown, and will never use again. Lesson is now learnt.

You completely messed up my order by failing to pay attention to the data, having a difficult website, giving a postal address that no longer exists, and having a telephone number to which there is no connection. You sent the flowers to me and not to the lady identified. This creates a very negative impression of LFW and I'd like my 'delivery'money back as I delivered the flowers.

I ask for my flowers to be delivered on 22/7/26 and the person I sent them to still hasn’t received them, really not happy as they they will probably be dead when she gets them