Lovely Sofas Reviews 

154
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We’ve been searching for sofas for months but no sales assistants from the big branded retailers such as Camerich, Natuzzi, Bo Concept, etc, were able to come close to the customer service... See more

Rated 5 out of 5 stars

Wow. You now have a loyal customer - won't hesitate to return when I need another one, although it's so well made that may be a while! The sofa is absolutely perfect - Daniel medium in a soft mid grey... See more

Company replied

Rated 5 out of 5 stars

Can't fault the customer care . Sample order arrived within 2 days . Had a few queries so phoned up and had all my questions answered . Read the reviews so decided to visit the sales showroom . Ordere... See more

Company replied

Rated 5 out of 5 stars

Excellent professional service from start to finish, plus the products are hand made and you can see them being made on the premises. We designed and ordered a bespoke piece, which they hadn’t made... See more

Company replied

Company details

  1. Home Furniture Shop
  2. also in
  3. Furniture Manufacturer
  4. Home improvement shop
  5. Living room shop
  6. Sofa store
  7. Upholstery shop

Information provided by various external sources

At Lovely Sofas, we’re on a mission to help you create a haven of contentment - a place that makes you feel comfy, rooted and happy in your own unique way. It might be a “curling up with a hot cup of soup” kind of lovely. Or it might be a “friends, cocktails and gossip” kind of lovely. Whatever style, size, shape, fabric, leather and feet give you the warm fuzzies, we get together our brilliant designers and skilled craftspeople to build a Lovely Sofa just for you. Putting the love into Lovely Sofas Our sofas are lovely because they’re handmade by proud craftspeople. What gets our cutters, seamstresses, upholsterers and finishers out of bed in the morning is knowing that they’re creating things that will be cherished and appreciated. We use traditional tools and techniques that have been passed down through the generations. We also value specialist knowledge and employ fabric and leather specialists who understand the unique qualities of each material. We’ve been proudly building sofas this way for over 30 years. 6 reasons to choose us. Loveliness – Our sofas are built to be the snuggliest, cosiest, comfiest places on earth. Outstanding quality – We hand make every sofa using timeless craft skills and high quality materials. Vast choice – We have styles, sizes, fabrics and leathers to suit any space. And we can make bespoke changes to most of our styles too. Exceptional guarantees – You can return any sofa within 28 days. Plus, our frames are guaranteed for 10 years. Lancashire built – We’re proud to make our sofas here in Britain. And have done for over 30 years. You always come first – We think service is as important as our products and are proud to get consistently lovely feedback through Trustpilot.


Contact info

4.9

Excellent

TrustScore 5 out of 5

154 reviews

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4.9

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(154)

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Rated 5 out of 5 stars

efficient and friendly service

We are delighted with our Chesterfield sofa, plain sailing from the original request for samples to delivery. Follow up letters by post to ensure the order was correct and response requested from the customer by phone. This service is reassuring for the customer to know that their order is progressing correctly.

27 July 2013
Unprompted review
Rated 5 out of 5 stars

Beautiful sofa's that stand out from the rest.

I can't thank you enough for recommending Lovely Sofa's. I knew exactly what I wanted was a chesterfield but with a modern twist and this is what was delivered.
It was also a pleasant change to have friendly, helpful delivery drivers. I would definitely recommend them to others.

26 July 2013
Unprompted review
Rated 4 out of 5 stars

I feel like I bought a sofa off a mate

I saw the ad for Lovely Sofas in the Telegraph magazine just when I was thinking of getting myself a new sofa for the room we were decorating.
I liked the friendly website - and it was friendly. The language was as if you were having a conversation with a mate, not somebody trying to sell you things.
The prices were transparent (apart from delivery charges, let's face it, we are all going to have to have them delivered and I do think that it should have been included in the price).
My sofa now has pride of place and is very comfortable.

19 May 2013
Unprompted review
Lovely Sofas logo

Reply from Lovely Sofas

Thanks Allison for the glowing review, it's much appreciated and we're ecstatic that your sofa has also been well received.

The reason why we don't include the delivery charge is due to our sofas being extremely popular across the world and if a customer wants a sofa delivered outside of the UK, we go to great lengths to find them the most competitive delivery quote we can. That's the reason we have the "I'd like delivery outside mainland UK" checkbox as the first question on completing your purchase online.

Of course this wasn't relevant to you so you had no need to check it. If you had, you would have been presented with an export slanted quotation form rather than our standard UK checkout.

Mainland UK deliveries are taken care of by our own delivery fleet so the process is straight forward.

We do appreciate the feedback though and it may be a case of trying to think about improving how we get this message across in a better fashion than we currently have.

Thanks again and we hope your lovely sofa gives you years of pleasure.

Rated 5 out of 5 stars

Lovely sofa to my specification - great quality - great service - and - made in the UK.

I cannot recommend this company highly enough it made the whole process of buying my new sofa a really great experience. Just the visit to the factory was interesting and my new sofa and stool have been universally admired. It is just so wonderful that I was able to choose my own material and my own design from a good range so that I feel as if I have a totally unique piece of furniture. The fact that it was UK made was, to me, of prime importance and Lovely Sofas have proved that the UK can still make great products and of really good quality. Thank you all.

16 May 2013
Unprompted review
Rated 5 out of 5 stars

Lovely Sofas , quality second to none.

What a fantastic company , from the word go everyone was so helpful from the sales
team to the brilliant delivery men, we bought the York 3 Seater Settee and York Chair
in Warwick Beige , which is so well made. Thanks to your team of Craftsmen and women. 5 Star all the way.

14 May 2013
Unprompted review
Rated 5 out of 5 stars

Superb

Best by far purchase of quality and comfort we have ever experienced and saying this we have been buying this type of lounge suites since 1961.

1 May 2013
Unprompted review
Rated 5 out of 5 stars

Hardwearing,quality,fashionable,gorgeous sofa!

Bought my sofa 13 months ago in the harley duck egg fabric option...a 3 seater Harrison style.Its a classic shape that will never date and I chose the yew feet which are very substantial and a great colour.....it is very firm as I requested the loose cushions to be,and it shows absolutely no signs of wear at all after 13 months.Its easy to hoover all over,the fabric is gorgeous and everyone that sees it,loves it! Duck egg is a great colour for a sofa,you can change the way it looks with just a few cushions...I see this sofa lasting for a very very long time,and as its classic I won't get fed up with it.If you are after a solid,durable,comfortable sofa then this is the place to get it...I absolutely love mine!

16 April 2013
Unprompted review
Rated 5 out of 5 stars

Exceeded all expectations on price and quality

Have you looked on the Saxon website? They do fabric as well as leather sofas. We drove over to their showroom, had a look round and chose a fabric sofa, a three and four seater. At no time were we pressured but left alone to look around and were impressed that we could order a four seater with extra firm cushions. Would we go back? Certainly but am sure our sofas have been built to last. The delivery men were also friendly and took care with our order. Do give them a try. You won't be disappointed

12 April 2013
Unprompted review
Rated 5 out of 5 stars

Fabulous

Our suites are so beautiful and wellade it is a shame to sit on them.
The service and after sales is second to none.
Keep up the good work.

10 April 2013
Unprompted review
Rated 5 out of 5 stars

Absolutely delighted!

Found Lovely Sofas through an advert in the Sunday Times. Liked the web-site, the fabric swatches we were sent, the good range of fabrics and the idea of cutting out the middleman. We picked the sofas we liked, two,different ones, and then decided to drive from Bristol to Bolton to,actually see them. So glad we did, as we did not really like the ones we had chosen, but much preferred a third model. Service excellent. We were given coffee and left to wander around. Someone was always there to answer questions but there was no hard-sell at all, something which would have put me off!

Delivery was arranged easily and, even though it was several hours late due to inclement weather, the men were super. Everything was out in place, unpacked, wrappings removed.

We love the sofas. Could not be more thrilled and would certainly recommend the company.

10 April 2013
Unprompted review

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