The reason I gave a five-star review is that I received excellent service. I am deeply grateful to the person who helped me resolve the issue; even though I was concerned about the language barrier, t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to set up an affordable monthly repayment, using your online account - no need to speak to anyone, making it convenient. A payment plan is set up, and you can check in your account at any time, h... See more
Company replied
Lowell provides a fair and manageable payment plan to fit the individual. In my experience the staff have all been helpful and kind and definitely non judgmental in regards to the debt they are discus... See more
Company replied
It was good to get through to someone easy on the phone , explained everything well, gave me the options available and understood a plan that suited both myself and the company. Didnt pressure to pa... See more
Company replied
Company details
- #6 of 11 best companies in Debt Collecting
Written by the company
- We know that debt can happen to anyone
- Dealing with debt can be overwhelming, and reaching out might feel scary. But here at Lowell, we’re on your side. We don’t judge. We realise that anyone can fall into problem debt. Get in touch and we’ll find a solution that suits your situation. The sooner you take control of your Lowell debt, the sooner you’ll start to get your life back on track.
- You don’t even have to call us
- Our app and website make it easy to check your budget, set up an interest-free payment plan, and keep track of your balance. If you’d prefer to speak to someone, we have a friendly team ready to help. We’re here to listen, understand your circumstances, and to help you work out a payment plan that works for you, not against you.
Contact info
PO Box 13079 Harlow CM20 9TE, United Kingdom
- 0333 556 5552
- www.lowell.co.uk
4.3
Excellent
64k reviews
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I prefer to make payments on the app…
I prefer to make payments on the app staff was helpful
23 July 2026
Reply from Lowell
Hello Maria,
We are so glad that our staff was helpful. Thank you for your positive feedback; it is greatly appreciated.
Kind regards,
Ellie
Reply from Lowell
Hello Eunice,
Thanks for taking the time to tell us about your positive experience with us. We really appreciate it!
Kind regards,
Ellie
I have never wanted to be in debt and…
I have never wanted to be in debt and have always managed until recently to pay the bills , I was expecting the worst and unreasonable demands , I got it wrong , extremely understanding , offered support, gave me options and didn’t judge . My feedback is thankyou
29 July 2026
Reply from Lowell
Hello Stephen,
We appreciate your kind words. We're so pleased to hear that we were able to provide you with the support and options you needed during a challenging time. Thank you for leaving such a great review.
Kind regards,
Ellie
Helpful & understanding thank you
22 July 2026
Reply from Lowell
Hello Jocelyn,
We appreciate your positive feedback! We are so glad our team was helpful and understanding. Thank you for sharing your experience with us.
Kind regards,
Ellie
A very helpful,professional and polite…
A very helpful,professional and polite service they listened and where very supportive
29 July 2026
Reply from Lowell
Hello Lh,
We are so pleased to hear you had such a positive experience with our team. We are glad we were able to provide professional and supportive service. Thank you for your review.
Kind regards,
Ellie
Empathy and Understanding with help with debt
Lowell have been great in helping me with my debt and working through wiping out my debt due to medical issues. Contact staff have been empathetic and supportive.
27 July 2026
Unprompted review
Reply from Lowell
Hello Timothy,
We're so glad to hear that we've been able to help you with your debt, especially during this difficult time. It's wonderful to know our staff were empathetic and supportive. Thank you for taking the time to leave a review.
Kind regards,
Ellie
I was listened to
When i spoke to them, I spoke to a young lad. He was very helpful and helped me get a bill sorted.
27 July 2026
Reply from Lowell
Hello Hazel,
We're so glad to hear you had a positive experience. We strive to provide excellent customer service and are happy to hear that our team member was able to assist you.
Kind regards,
Ellie
Very helpful and polite
22 July 2026
Reply from Lowell
Hello Deborah,
Thank you for your positive feedback! We're thrilled to hear that you found our team helpful. We appreciate you sharing your experience.
Kind regards,
Ellie
Very understanding and very helpful…
Very understanding and very helpful even though some time s there was not enough money in my account they were very helpful and took the money in the next ten days
29 July 2026
Reply from Lowell
Hello Martin,
We're so pleased to hear that we were able to be understanding and helpful, especially when you needed a little extra time with your payments. Thank you for your kind words!
Kind regards,
Ellie
Will never learn!
After over 20 years of trying, 2 failed court actions which got thrown out 1. Court action you got a ccj by sending documents to an address i didnt live at ever! which got removed at your costs and i had compensation , 30+ failed collections on alleged accounts and you still not recieved 1 pence from myself ! Timnicebutdim and co must be paying you a fortune to keep you afloat with that track record.
Taking 6 working days to responsed to an email oh how the mighty have fallen use to be within hours,Your 1.6 billion debt refinance package along with you downgraded credit status so you pay more interest on your loans has had a crippling effect on your staff levels i can see with such a lack of service you no longer provide ,You dont even have a live chat facility anymore yet you claim you on your website,you've even admitted its down just not told us its because of costs or removed it from the site misadvertising it as a way of contact.
Can never send messages on your website as you ask for far to much information not that i would as everything has to be in writing with yourselves we all know how sly you are ,You dont require a phone number to email someone back so whys it compulsory ? had to put a false one as nowhere on your website has an email adress to contact about any alledged have to message you on the website where you cant fit a complaint in to as its way to small ,finally get a response via email which then takes 7 days to respond to when you reply..Accounts will be status barred time you get around to having a conversation.
Offering a 70 % discount on an alleged default on a 2 and a half years old defaulted account someomes on the wacky backy The true value of the alleged debt is about 3% sell on value of the alleged balance no wonder you always lose so much money from my accounts being so greedy ,Why your risk manager thinks 10% of something is less than 100% of nothing is probably why the refiniancing package was needed.
Not sure what part of the first and final goodwill offer i made you stating i will not contact you agaon with regards to the alleged account makes you think i want to now engage in chat..I dont think so i have zero obligations to do so will continue i only do now and then to mock you and confirm you've recieved zero pence of any alleged balance.Will probably pop back in a year or so to mock you again just incase you've forgotten 20+ years and not a penny recieved
Ofcourse i have revoked your rights to call and email which you hate however have no choice as my prefered contact is in writing via post which you have to adhere to as stated by the Fca ,Contact made any other way is deemed harassment as stated by the fca which can then be reported to the ombusman I know you hate doing this but thats what happens when you dont listen and abuse priveledges.
Anyone that doesnt have the funds to pay them just ignore them putting there letters straight in the bin is the easiest thing in world ,Make sure you email them to make your number uncontactable and dont ask them to remove it as there 2 very different things.They cant legally remove your number however you have every right to state cominication to be in writing only ,This can be by post or email however any legal documents will have to be sent by post.
Added my reference number so you cant say its not an 100 % accurate reflection and a totally honest review.
Please dont respond on here and embarrass youselves any futher with tick box cuecard answers..
And you responded with you standard bs templated response,Sum you up .Worse than that you emailed me a load of waffle,Never known such a useless firm.
28 July 2026
Unprompted review
Reply from Lowell
Hello Rachel,
Thank you for reaching out to us here. I’ve asked one of my colleagues to contact you directly so we can look into this for you.
Kind regards,
Ellie
Reply from Lowell
Hello Mr Ford,
We are so pleased to hear that you found our team easy to deal with and friendly. Your positive feedback is greatly appreciated.
Kind regards,
Ellie
Understanding and very helpful.
22 July 2026
Reply from Lowell
Hello MRSSHIRLEYBREARLEY,
We appreciate your positive feedback! We are so glad our team was helpful and understanding; thank you for sharing your experience with us.
Kind regards,
Ellie
Reply from Lowell
Hello Suzanne,
We appreciate your feedback! We are so glad to hear that you found navigating our services and setting up a payment plan to be easy. Thank you for sharing your positive experience.
Kind regards,
Ellie
Reply from Lowell
Hello Samina,
We are glad to hear that you found our service so understanding. Thanks for taking the time to leave a review.
Kind regards,
Ellie
A compassionate company that makes…
A compassionate company that makes everything right. Easy to connect with, they understand totally and go overboard to help with a plan I can manage
27 July 2026
Reply from Lowell
Hello Janet,
We are so pleased to hear that you found our company compassionate and easy to connect with. It's wonderful to know we could help you with a manageable plan. Thank you for your kind words.
Kind regards,
Ellie
Thank you all
22 July 2026
Reply from Lowell
Hello Neil,
We're so happy to hear you had a positive experience working with us. Thanks for taking the time to leave a review.
Kind regards,
Ellie
The person I spoke to was kind
The person I spoke to was kind, understanding and knowledgeable, who did their best not to make me feel worse than I already do, about owing money.
20 July 2026
Reply from Lowell
Hello Jenny,
We are so pleased to hear that you had a positive experience with our team member and that they were able to provide kind and understanding support. Thank you for your feedback.
Kind regards,
Ellie
Everybody nowadays has financial issues…Professionals
Everybody nowadays has financial issues and I'm no exception. Lowell have been very professional and understanding.P
29 July 2026
Reply from Lowell
Hello Kevin,
We're truly glad to hear that we've been able to provide professional and understanding support during a challenging time. Thank you for your kind words.
Kind regards,
Ellie
Very understanding put no pressure on…
Very understanding put no pressure on regarding payments was made very comfortable
29 July 2026
Reply from Lowell
Hello Allison,
We appreciate you taking the time to share your positive experience. We're glad to hear that our team was understanding and you found an affordable repayment plan tailored to you. Thank you for leaving a review.
Kind regards,
Ellie
Very help full
29 July 2026
Reply from Lowell
Hello Tina,
Thanks for sharing your experience with us. We're glad to hear we've been so helpful.
Kind regards,
Ellie
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