The reason I gave a five-star review is that I received excellent service. I am deeply grateful to the person who helped me resolve the issue; even though I was concerned about the language barrier, t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to set up an affordable monthly repayment, using your online account - no need to speak to anyone, making it convenient. A payment plan is set up, and you can check in your account at any time, h... See more
Lowell provides a fair and manageable payment plan to fit the individual. In my experience the staff have all been helpful and kind and definitely non judgmental in regards to the debt they are discus... See more
Company replied
It was good to get through to someone easy on the phone , explained everything well, gave me the options available and understood a plan that suited both myself and the company. Didnt pressure to pa... See more
Company details
- #6 of 11 best companies in Debt Collecting
Written by the company
- We know that debt can happen to anyone
- Dealing with debt can be overwhelming, and reaching out might feel scary. But here at Lowell, we’re on your side. We don’t judge. We realise that anyone can fall into problem debt. Get in touch and we’ll find a solution that suits your situation. The sooner you take control of your Lowell debt, the sooner you’ll start to get your life back on track.
- You don’t even have to call us
- Our app and website make it easy to check your budget, set up an interest-free payment plan, and keep track of your balance. If you’d prefer to speak to someone, we have a friendly team ready to help. We’re here to listen, understand your circumstances, and to help you work out a payment plan that works for you, not against you.
Contact info
PO Box 13079 Harlow CM20 9TE, United Kingdom
- 0333 556 5552
- www.lowell.co.uk
4.3
Excellent
64k reviews
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Lowell were great helping me manage to clear a debt
Lowell were great helping me manage a debt I couldn't afford to pay as the company were demanding, I told them what I could afford on a weekly basis as at the time I was disabled and unemployed. The debt is now paid thanks to their help and support. I would highly recommend Lowell to anyone who is struggling.
21 July 2026
Reply from Lowell
Jay,
We're so happy to hear you had a positive experience working with us. Thanks for taking the time to leave a review.
Kind regards,
Jessica
Excellent hassle free company being…
Excellent hassle free company being transferred to a debt management company can be very scary but not with llowel very reassuring every step of the way.
21 July 2026
Reply from Lowell
Hello Mr Brooke,
Thank you for your kind words and for taking the time to leave a review. We appreciate your feedback and are glad to hear you had a positive experience with us.
Kind regards,
Ellie
Reply from Lowell
Hello,
We are so pleased to hear you found our team understanding and professional. Your kind words are greatly appreciated.
Kind regards,
Ellie
understanding and helping people
You always been understanding with me and my problems . You never put pressure on me as I was going though a really bad patch. Thank you again fir the help you given to me
21 July 2026
Reply from Lowell
Hello Caroline,
We're so glad to hear that we were understanding and supportive during a challenging time. It means a lot to know that we could help without adding pressure. Thank you for your kind words!
Kind regards,
Ellie
Reply from Lowell
Hello Karen,
We are so pleased to hear that you found our service to be helpful and friendly. Your positive feedback is greatly appreciated.
Kind regards,
Ellie
Reply from Lowell
Hello,
We're so happy to hear you had a positive experience working with us. Thank you for taking the time to leave a review.
Kind regards,
Ellie
Reply from Lowell
Hello Pauline,
We appreciate you taking the time to share your positive experience. We're glad to hear that you found our service easy to use.
Kind regards,
Ellie
Very quick and easy to set up.
28 July 2026
Reply from Lowell
Hello Amy,
Thank you for taking the time to tell us about your positive experience with us. We really appreciate it!
Kind regards,
Ellie
When you have difficulties for paying
When you have difficulties for paying, you can renegotiate... For me, that's the only thing that's matters ... 🙂
28 July 2026
Reply from Lowell
Hello Silviu,
We appreciate you sharing your experience. We understand that flexibility with payments is important, and we are glad that our options met your needs. Thanks for your review!
Kind regards,
Ellie
I had a very positive experience with…
I had a very positive experience with Lowell. The team was helpful, and easy to deal with throughout the process. They responded to my queries promptly and treated me with respect.
21 July 2026
Reply from Lowell
Hello Bency,
We're delighted to hear that you had such a positive experience with us. It's wonderful to know that our team was helpful, easy to deal with, and responded promptly to your queries. Thank you for your feedback!
Kind regards,
Ellie
He was very professional and empathetic…
He was very professional and empathetic to my situation
21 July 2026
Reply from Lowell
Hello John,
Thank you for your feedback and for taking the time to leave a review. We are so pleased to hear that our team member provided a great customer service.
Kind regards,
Ellie
Reply from Lowell
Hello Michael,
Thank you for taking the time to tell us about your positive experience with us. We really appreciate it!
Kind regards,
Ellie
Lowell
Easy to access and use app and friendly customer service made getting back on track easier
21 July 2026
Reply from Lowell
Hello Paul,
We're so pleased to hear you found our app easy to access and use, and that our friendly customer service helped you get back on track. Thank you for your positive feedback!
Kind regards,
Ellie
Lowell provides a fair and manageable…
Lowell provides a fair and manageable payment plan to fit the individual. In my experience the staff have all been helpful and kind and definitely non judgmental in regards to the debt they are discussing with you. I have managed to pay off a debt with Lowell. I am proud and now I don’t feel like I’ve cheated someone from a purchase I wasn’t able to continue paying. You can go online too at Lowell. There is no need to speak with a member of staff if you don’t wish too.
21 July 2026
Reply from Lowell
Hello Wendy,
Thank you for your kind words! We're so pleased to hear that our payment plans and staff have made a positive difference for you.
We know that not everyone is comfortable talking on the phone, which is why we’re always looking for other ways to help our customers. Your feedback is greatly appreciated.
Kind regards,
Ellie
Excellent 😁
21 July 2026
Reply from Lowell
Hello Robert,
We appreciate your feedback and are glad to hear you had a positive experience. Thank you for leaving a review!
Kind regards,
Ellie
Because the understanding when im…
Because the understanding when im struggling and freezing my payments
28 July 2026
Reply from Lowell
Hello Elitsa,
We're glad we could provide understanding and support during a challenging time. Thank you for leaving a review; your positive feedback means a lot to us.
Kind regards,
Ellie
The payment plans was great
21 July 2026
Reply from Lowell
Hello Hammed,
Thank you for sharing your positive feedback! We're glad we could help set up an affordable repayment plan tailored to you.
Kind regards,
Ellie
Investigate issues very well when a…
Investigate issues very well when a case is set before you
27 July 2026
Reply from Lowell
Hello Blessing,
We take all feedback seriously and if you'd like to chat further about your 1 star rating, please get in touch at https://www.lowell.co.uk/contact-us/.
Kind regards,
Ellie
Pleasant and professional (I think the…
Pleasant and professional (I think the agent was called Jason but apologies if not ).
20 July 2026
Reply from Lowell
Hello Charlie,
This is fantastic to hear! We're so glad you've had a positive experience and that our team member was able to fully assist you. Thank you for leaving a great review.
Kind regards,
Ellie
Company advised me when payments were…
Company advised me when payments were due and took tham on duedate
20 July 2026
Reply from Lowell
Hello Martin,
We're glad to hear that our payment reminders were helpful and that you had a positive experience with us. Thank you for your feedback.
Kind regards,
Ellie
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