Lowell Reviews 

63,920
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 11,036 reviews, reviewers overwhelmingly had a great experience with this company. Reviewers frequently highlight the professionalism and empathy of the staff, who are described as helpful, kind, and understanding. Many customers appreciate the excellent customer service, noting how the company works with them to find suitable payment plans and manage debt without stress. The overall service and user experience are often praised for being straightforward, clear, and easy, making the process smooth and supportive for individuals in challenging financial situations. However, some customers also noted issues with persistent communication, including frequent calls and firm letters, which caused stress. A few also found payment plans inflexible, reporting pressure to increase payments or difficulty setting affordable amounts. Additionally, some reviewers encountered staff perceived as arrogant, cold, or lacking empathy.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as professional, friendly, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpful, friendly, and... See more

Payment

Reviewers highlight ambiguous aspects of payment, with many customers appreciating the flexibility and... See more

Service

Users describe positive interactions with service, highlighting the professionalism, friendliness, and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting it as fast, efficient, and easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company Listens to you, and WORKS WITH YOU to find the right payment, the right schedule and allows adjustments to be made as and when you need them. Lowell also help when any crisis occurs, adj... See more

Company replied

Rated 5 out of 5 stars

Your patience and professionalism is phenomenal. I have been in dire straits financially for a number of years now, and you've shown me such a lot of patience, nudging me to sort out my bills. Followi... See more

Company replied

Rated 5 out of 5 stars

Everything is clear and no pestering. i want to pay off my debt and knocking or doors an constent pestering is not going to help. You seem more underatanding and make you want to try hardwrto pay stuf... See more

Company replied

Rated 5 out of 5 stars

I have worked with Lowell on a couple of occasions now and found them to be kind, professional, thoughtful and genuinely helpful. They have staff who are trained well to deal with finance and debt. Th... See more

Company replied


Company details

  1. #6 of 11 best companies in Debt Collecting

About Lowell

Written by the company

Written by the company

We know that debt can happen to anyone
Dealing with debt can be overwhelming, and reaching out might feel scary. But here at Lowell, we’re on your side. We don’t judge. We realise that anyone can fall into problem debt. Get in touch and we’ll find a solution that suits your situation. The sooner you take control of your Lowell debt, the sooner you’ll start to get your life back on track.
You don’t even have to call us
Our app and website make it easy to check your budget, set up an interest-free payment plan, and keep track of your balance. If you’d prefer to speak to someone, we have a friendly team ready to help. We’re here to listen, understand your circumstances, and to help you work out a payment plan that works for you, not against you.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

64k reviews

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4.3

All reviews

(63,920)

10,260 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful and understanding and made…

Very helpful and understanding and made sure I could afford the payment and ensured me if I couldn't keep up with my payments then just phone them and they would help me and come to some arrangement. Staff ver patient & friendly, good service and as i said so helpfully making me at ease too as I suffer from bad anxiety.

29 July 2026
Rated 1 out of 5 stars

Harassed and more stressed with debt

Trying to sort finances after a loss of job of bereavement is hard enough without this company hounding you day in day out. Constant phone calls emails messages is so stressful. When getting help and speaking to them and telling your circumstances they do not help they just want to get what they can out of you. Worst company, makes the stress of debt worse, no consideration at all.

29 July 2026
Rated 1 out of 5 stars

I don’t know why these people asked to…

I don’t know why these people asked to be reviewed,all heartless vermin like ALL debt collection agencies,I’ll be glad to be rid of them,,preying off of people’s misfortune,run their business on fear even on old statute barred debts like mine,stop asking for reviews as I can’t glamour use bullying

22 July 2026
Rated 5 out of 5 stars

Very friendly customer service

Very friendly customer service, very polite and easy to talk to, easy to arrange payment plans giving very easy and affordable options.no hassle whatsoever. Lowell are very helpful and they do understand..so they have made things so much easier..

29 July 2026

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