The reason I gave a five-star review is that I received excellent service. I am deeply grateful to the person who helped me resolve the issue; even though I was concerned about the language barrier, t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to set up an affordable monthly repayment, using your online account - no need to speak to anyone, making it convenient. A payment plan is set up, and you can check in your account at any time, h... See more
Lowell provides a fair and manageable payment plan to fit the individual. In my experience the staff have all been helpful and kind and definitely non judgmental in regards to the debt they are discus... See more
Company replied
It was good to get through to someone easy on the phone , explained everything well, gave me the options available and understood a plan that suited both myself and the company. Didnt pressure to pa... See more
Company details
- #6 of 11 best companies in Debt Collecting
Written by the company
- We know that debt can happen to anyone
- Dealing with debt can be overwhelming, and reaching out might feel scary. But here at Lowell, we’re on your side. We don’t judge. We realise that anyone can fall into problem debt. Get in touch and we’ll find a solution that suits your situation. The sooner you take control of your Lowell debt, the sooner you’ll start to get your life back on track.
- You don’t even have to call us
- Our app and website make it easy to check your budget, set up an interest-free payment plan, and keep track of your balance. If you’d prefer to speak to someone, we have a friendly team ready to help. We’re here to listen, understand your circumstances, and to help you work out a payment plan that works for you, not against you.
Contact info
PO Box 13079 Harlow CM20 9TE, United Kingdom
- 0333 556 5552
- www.lowell.co.uk
4.3
Excellent
64k reviews
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Same as always ,easy to follow…
Same as always ,easy to follow website,contact is immediate!
22 July 2026
Very friendly customer service
Very friendly customer service, very polite and easy to talk to, easy to arrange payment plans giving very easy and affordable options.no hassle whatsoever. Lowell are very helpful and they do understand..so they have made things so much easier..
29 July 2026
Because im paying loads of these of and…
Because im paying loads of these of and still keep getting letters to pay and stuff
29 July 2026
Very understanding and thoughtful they…
Very understanding and thoughtful they can't do enough for you very respectfull stafff thank you!!!!!
29 July 2026
This is the only company I'd ever want…
This is the only company I'd ever want any dealings with, thanx for them letting me choose a payment plant I could actually afford I have paid off the lot. The staff are extremely helpful
29 July 2026
Really helpful and clear
22 July 2026
Quick pay off process
22 July 2026
Understanding people !
Understanding people !
I have tried to set a payment plan up on the app and ot won't let me I will be paying £30 a month , next payment will be 8th August.
29 July 2026
Great company to deal with
Great company to deal with. Take the heat out of your debt. Keep you in the loop the whole time.
22 July 2026
problem sorted
I contacted Lowell about a debt and the staff member was really understanding of my situation and got a payment plan sorted within minutes of the call
8 July 2026
Great help
The team were very helpful in getting a plan in place and answered all of my questions in a very friendly manner that’s now 6 debs clear not once were they rude or judgmental thank you so much
22 July 2026
Give people with metal health problems…
Give people with metal health problems more time and make it easier for them and stop harassing them every day
22 July 2026
Brilliant company
Brilliant company, I was able to clear a fairly big debt in a safe controlled way, no harassment just support.
22 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very helpful andcunderstanding
22 July 2026
Reply from Lowell
Robert Martin
Thank you for your positive feedback! We're thrilled to hear that you find our service helpful.
Kind regards,
Ellie
On phone they repeat the questions in a…
On phone they repeat the questions in a different way which gets me frustrated & wastes my time, triggers off my anxiety. Although they have been very patient .
20 February 2026
Reply from Lowell
Hello shale 1994,
We appreciate you sharing your experience. We are very sorry for any distress caused. I’ve asked one of my colleagues to contact you directly so we can look into this for you.
Kind regards,
Ellie
Magda
They are very friendly and understanding, and the installment payments are very realistic for me.
10 June 2026
Reply from Lowell
Mags,
We're so pleased to hear that you found our team friendly and understanding, Thank you for your positive feedback!
Kind regards,
Ellie
Reply from Lowell
Victoria Tompkins,
We're so happy to hear that our team was helpful. We appreciate your kind words and positive feedback!
Kind regards,
Ellie
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