LSH Auto UK Reviews 

⭐️⭐️⭐️⭐️⭐️ Outstanding service from LSH AUTO Mercedes-Benz Birmingham

Wow, where to start.
I recently purchased a used Mercedes-Benz A200 AMG Premium Plus from LSH AUTO Mercedes-Benz Birmingham, and I honestly couldn’t be happier with both the car and the entire experience.

A very special mention has to go to Louis, an extremely young, well-presented and genuinely impressive member of the Mercedes-Benz team. From the very first conversation, I was blown away by his knowledge of Mercedes-Benz and the automotive industry. No matter what question I asked, Louis was incredibly detailed in his answers, and his passion for cars was so obvious. I have to say, it was genuinely impressive to see this level of knowledge, enthusiasm and professionalism from someone so young.

From the moment Louis approached me in the showroom, he was friendly, helpful and professional throughout. During the test drive, he was extremely thorough when explaining the car’s features and made sure both myself and my 10-year-old son were comfortable and enjoying the experience before we returned to the showroom.

What really stood out was that there was absolutely no pressure to purchase. In fact, the level of service I received was so outstanding that I actually wanted to spend my money with Louis and Mercedes-Benz.

I then put Louis to the test with my negotiating skills! He liaised with his manager on my behalf while remaining professional throughout and genuinely did his very best to get the car to a price that worked within my budget. He really went the extra mile to achieve the best possible result for me.

Once we agreed the price and moved on to the paperwork, Louis was once again incredibly thorough. He took the time to explain all the different options available, including finance, alloy insurance, scratch and bodywork protection and the relevant legal documentation. There was never any pressure to take anything — everything was simply explained clearly so I could make my own decision.

Although I was purchasing a used car, the level of service made me feel as though I was spending a million pounds with Mercedes-Benz!

The car was prepared and ready within just two days, despite having it de-badged and a slight scratch repaired. Then came the collection — and what an experience that was!

My car was beautifully covered in the collection room, ready for me to reveal and drive away. Louis explained that I could take as many photographs as I wanted in the room and even offered to film me removing the cover and driving the car out. Those little touches made me feel genuinely special as a customer.

Throughout the entire process, Louis kept me updated via WhatsApp and email, and whenever I had a question, he responded incredibly quickly. He made the whole purchase feel completely straightforward and stress-free.

Even after I had left the showroom, Louis continued to go above and beyond. He sent me a live video of himself in a similar A-Class, explaining the different features of the car so that I would have it as a reference if I ever needed it. That is what I call customer service — thinking of everything and not missing a single detail.

It wasn’t just me who was impressed. My 10-year-old son was genuinely inspired by Louis and could see how knowledgeable and passionate he was about cars.

I was also thanked personally when I left by the Business Manager and by Jay, another excellent member of the team who had looked after me the day before I met Louis. It was a lovely final touch and really showed how much they value their customers.

Louis is an absolute credit to Mercedes-Benz and to LSH AUTO. His knowledge, enthusiasm, professionalism and customer service are exceptional, and I genuinely believe he has a very bright future ahead of him.

I would 100% recommend LSH AUTO Mercedes-Benz Birmingham to anyone looking to purchase a Mercedes-Benz. I left the showroom not only absolutely loving my new car, but also feeling confident that the after-sales service would be just as good should I ever need them.

Thank you, Louis, and well done LSH AUTO Mercedes-Benz Birmingham. You’ve made buying my A200 AMG Premium Plus a genuinely memorable experience. I absolutely LOVE the car!

The process was smooth . They listen to your needs and was helpful in meeting them . The atmosphere is good and it’s top tier customer services . Everyone is helpful and polite . I am happy with their service .

The whole team at LSH Mercedes are totally accommodating to YOUR wishes and needs, they never give the impression a sale is most important to them, you as customer are paramount.
This, and the great product they have, are what sets them apart. Kyle was a perfect contact, as most of the deal was done online/phone. And of course the car is the show.

I have owned BMWs for years, including a 7 Series, and in all that time I never once had a problem with a BMW service department. Booked in, ready when they said it would be ready, every time.

This is my first Mercedes, an S Class, and my first time using Stockport. I regret it.

The car went in on 14 September 2026 on a 12:00 Drop and Go slot, and the booking confirmation email said it would be ready to collect between 16:30 and 18:00.

Before travelling in I rang at 15:01 to check, because I do not live locally. I was told it would be ready before 17:00, and that the service department would be asked to prioritise it because I had to travel in. So I set off.

I was sat on the train when they rang to tell me the car was not ready, no loan car was available, and my options were to leave it overnight or rebook for another date. The reason given was that they had other jobs to get through. I rang back twice afterwards and nobody answered.

So that is a wasted afternoon and a journey home with no car, purely because of what I was told at 15:01. If other jobs were always going to come first, that was just as true at 15:01 as it was an hour later, and one honest answer on that call would have saved all of it.

I moved from BMW to Mercedes expecting at least the same standard. First service at the main dealer and I am writing this from a train with no car. That tells you everything.

Michael was excellent and very helpful throughout the whole process.

Curtis is a true gent. It's rare to have honest salesman in the motor industry these days and he is certainly one of them. The facilities are also fantastic and the whole process was very seamless.

Amazing customer service. Mahdi in particular was really helpful when helping me find my next car

Very quick and smooth service. Team were very helpful

Excellent experience. Knowledgeable sales person who really listened but didn’t pressurise. Really easy process and kept updated throughout.

Michael in Stockport showroom is amazing!! He was so supportive and helpful! Answered all questions and communicated everything so well!

Thankyou Kyle at LSH Auto

From start to finish the entire process was seamlessly effortless and efficient. No stress from walking into the showroom to driving away a new car a week later. It was like a wonderful dream!

Both Onkar & Rachel at Bromford lane were just amazing. Really attentive, helpful and friendly. Dealerships can sometimes feel intimidating but they really put me at ease and spent a lot of time with me choosing the right car to suit my needs.

My car purchase from start to finish has been very satisfactory . And the excellent service we received from Sophia.

Nick Heaney was excellent. So Helpful and professional. He couldn’t have been more informative and gave me such good advice. Nick was very patient at all stages of the purchase and could answer all my questions / concerns.Nick understood really quickly what I did and didn’t want in a new car . He explained the car in details prior to my decision to purchase it. And I couldn’t have set it up to my specification without his help . I would recommend the garage and Nick to anyone.

Very good salespeople

Really friendly - super knowledgeable and helpful staff - don’t don’t pressure- just explained everything- Bryan in particular was great with us as was Steve too - very quick and responsive- definitely recommend the team at Stockport - the car is great too!!

Excellent customer service. David Jowitt was so helpful and made it such a great experience.

Terrible Customer Service!
Having purchased a brand new Mercedez GLC 4 Matic in January from the Whitefield showroom, the heating stopped working 2 months later. Numerous trips to the service department which originally fobbed us off with ‘Resets’ and ‘it’s working’ zero communication between one visit to the next. They then said it was a ‘Mercedez issue’ and referred it to them. Chasing it weeks later they hadn’t.
Eventually they swapped the heating system where, upon collection, stated it was now working fine. Surprise, surprise on checking it on the trip home it still wasn’t working !!
Since the end of April, at which time they were waiting for ‘advice’ from the manufacturer we’ve heard nothing.
Upon chasing it at the end of August their only reply was ‘sorry we’re still waiting for advice’ !!!
So from new the heating system has worked less than a third of the time.
My request to speak to the General manager in the initial correspondence in April has been ignored, he’s obviously far to important to speak to customers and discuss their problems.
My request for a like for like loan vehicle have now been rebuffed. So ‘tuff’ to the customer, put up with the fault and maybe in the future together with Mercedez we may decide to address the problem, you just put up with the problem it’s nothing to do with us it’s the manufacturers issue. Taking zero responsibility for the vehicle ‘THEY’ sold me.
Looking forward to the Autumn and winter weather.
I only gave the review a one star as it’s the lowest possible to give.

I always get great service from this dealership, I have previously delt with Georgia, but everyone is more than helpful, keep up the good work.