LSH Auto UK Reviews 

3,651
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 136 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the staff for being exceptionally professional, helpful, and friendly throughout the purchasing process, making visits very pleasant. Many people appreciate the smooth and informative vehicle handover, noting that representatives patiently take ample time to explain all available features. Some reviewers were not happy with long waiting times, unhelpful attitudes, and poor communication regarding scheduled vehicle repairs or services. Others also experienced frustrating communication breakdowns and disorganized appointment scheduling that severely impacted their visits. Additionally, a few individuals reported unexpected vehicle problems and difficult post-purchase support.

What people talk about most

Service

Customers had ambiguous experiences with service, with opinions heavily divided on the quality and... See more

Staff

Clients share positive opinions on staff, frequently highlighting the professional, helpful, and... See more

Customer service

Consumers find customer service to be ambiguous, reflecting a wide split in their experiences. Many reviewers... See more

Product

Reviewers share mixed feedback about the product. While many customers praise their immaculate cars and great... See more

User experience

Customers consistently note positive experiences with user_experience, highlighting helpful and knowledgeable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service provided by Manny Touched based at all times & built Excellent rapor with me On the day of collection picked me up from home & gave me the best service I could ever ask for & ex... See more

Rated 5 out of 5 stars

Chee from Whitefield - Chee has been nothing less than completely wonderful in dealing with the renewal of my lease car. He has certainly “gone the extra mile” for me when I experienced lots of di... See more

Rated 5 out of 5 stars

We bought our first Mercedes from LSH Birmingham, and for us the young man who dealt with us was very professional and efficient (Vitaliy) it was a very pleasurable experience. would definitely go ba... See more

Rated 5 out of 5 stars

Robert is very knowledgeable and clearly very experienced. We went in knowing what we wanted, so no upselling. He made the whole process as easy as possible and supplied any requested information pr... See more


Company details

  1. Car dealer

Information provided by various external sources

Welcome to LSH Auto, your premier Mercedes-Benz dealer in Birmingham & Manchester. Browse online & pay us a visit for new & approved used Mercedes-Benz, skilled servicing & more!


Contact info

3.5

Average

TrustScore 3.5 out of 5

4k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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3.5

All reviews

(3,651)

134 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Staff Mention

Steph was amazing, would definitely recommend buying a car from Mercedes Birmingham.

27 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

From the very first conversation we had with Steph, he was incredibly helpful and patient with us.

My partner and I came in looking for something practical and affordable, as our lease was coming to an end. Steph not only delivered, but he also took the time to talk us through the best options and deals available. We ended up with a brand new car that ticked all our boxes and, even better, it came in cheaper than our previous monthly payment.

Definitely 5 star service, we couldn’t be happier.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

Me and my partner had a fantastic experience purchasing our new car. The salesperson Greg was professional, knowledgeable, and genuinely helpful throughout the entire process. Greg took the time to answer all our questions, kept us informed at every stage, and made the experience smooth and stress-free. His excellent customer service and attention to detail made a real difference. I would highly recommend Greg to anyone looking to buy a car.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Service From Nikki

Had been looking for a new car for a couple of months. Loved my previous Audi and Mini so was fixed on purchasing from either of those brands. My husband however recently purchased a Mercedes car, his service from Nikki was exceptional it made me consider Mercedes for myself. From start to finish Nikki made the whole purchase stress free. She made me feel at ease and I felt confident with my purchase. She took time to take me out for a drive as I hadn’t driven an automatic. All in all the management team and Nikki have been great and I would recommend Mercedes Macclesfield to anyone.

20 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service from initial…

Amazing customer service from initial enquiry about the car, through the quoting process to the amazing vehicle handover, felt like a true VIP! Special mention to Dave Heaney for his outstanding service!! Would highly recommend!

20 June 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service from the minute I walked into the show room to driving away with my new car the week after. Not pushy about the sale just found me exactly what I was looking for at the right price. Would certainly go back next time.

20 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing and excellent service in the…

Amazing and excellent service in the Tamworth Mercedes branch! I had a sales representative called Mahdi and the business manager Kaydon. Both made mine and my wife’s first new car experience absolutely amazing and special! Would recommend anyone purchasing a Mercedes from these guys!

20 June 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Robert is very knowledgeable and clearly very experienced. We went in knowing what we wanted, so no upselling. He made the whole process as easy as possible and supplied any requested information promptly.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service …

Excellent customer service …. Found me the car straight away . Easy transaction from start to finish .john harwood true gent . Thanks guys for all your help . Definitely will get you to find my next upgrade .

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Very professional and friendly

Very professional and friendly. Tunde was very patient with me both through the purchase of my vehicle and the test drive. It was a pleasure purchasing the vehicle from him

11 June 2026
Unprompted review

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