luamaya.com Reviews 

I placed an order within the guaranteed date for the delivery on time for Christmass, but my order obviously did not arrive and I received only a generic reply like "the delivery is late due to the high volume of orders". I didn't make up the guaranteed delivery date, and if you write something like this on the website you should at least take care to notify it and allow the customer to organize themselves differently. Terrible!

No possibility to track the order! I bought some rings during Black Friday and I was super looking forward to it. However it has been 14 days now and they still have not arrived. When I asked for a tracking number the customer service said they sent it as a letter so there’s no way to track it. I don’t know if they do this on purpose or not to save delivery costs, but I think it’s highly unprofessional for them not to allow a tracking of the order. I’m still waiting for the customer service to tell me what options I have now. But if they do not offer any compensation I’d be very disappointed and will not recommend this store to anyone.

Ordered 3 weeks ago and still zero update on the order. I contacted them on instagram and by email and no answer whatsoever.

I have ordered several times from Lumaya, always received my orders and I am overall happy with the products.

However, bear in mind that the jewellery might be indeed waterproof, but the colour of gold and rosegold may still come off and reveal silver. This basically happened to all of my rings because I am wearing several (luamaya) rings at the same hand.
I find this particularly annoying because Luamaya is advertising with pictures of models wearing many (sometimes up to 7 or 8) rings at the same time without any warning that doing so yourself causes fricition and consequently colour loss. When asking customer service about it - after finally replying at all - were rude about it and blamed me for it when all I wanted to do is put up some information in this regard, so that others were not disappointed k
Like I am.

I have bought jewelry from this company twice. I have the sunglasses chain, two pairs of the mix and match earrings and a necklace. I have been very happy with everything and impressed by the quality. Unfortunately, my necklace broke and upon contacting customer service I was quickly told I would get a free replacement due to their warranty. Very pleasant service and products, also so far no discoloration on the golden jewelry either even with daily wear.

I made an order about 3 weeks ago and still didn't receive it. On the website it says shipping would take 2-5 days. I want my money back!!

Shipping on the website would take 3-6 working days. In reality, I ended up waiting more than two weeks. Completely ruined the gift...

Purchased on Sunday the 5th and arrived today (Thursday the 8th). So the expected arrival was correct. I’m really happy with my ring and bracelet, and even got a complementary tote bag with it!
I just started wearing them, and I am really curious how it will (or hopefully will not) react to water!

theres no way of tracking the order they dont even know where it is,if you are in germany thats probably fine but if you are far away then the chances that you will receive your order are less. its been 14 days and i received nothing , i applied for a second one today lets see if that one actually arrives

I always received everything correctly, I love the pieces, the drawings and even the material.
In a month I made 5 orders because I really liked the store but the customer service is really terrible.

I believe they have a lot of emails and not many people to answer them but I really think the kind of service they give to customers is really bad. Another point, customer service is horrible but at the same time they spam customers' mailboxes with promotional mails and offers. I know one implies people and the other is merely scripts but it doesn't make much sense.

I really love the pieces and I intend to keep ordering because I haven't had any problems with orders or deliveries yet but my rating will only reflect the customer support that this brand has.

Recieved my package way too late and now trying to get in contact with them because i need to return the items. I’ve send them multiple mails but they do not respond. Don’t know how to return the items, can’t find it.
Jewelry looks nice tho’

REPLY
order: #LUA-EN-13845
@luaandmaya : i can't put my emailadress here so please look at my order number

It took a long time for my products to arrive. Once the customer support reacted everything was sorted out. They look exactly like the picture!

As many other reviews here I have tried to track my order, but the tracking number I received doesn't correspond to anything. I got worried this is a scam. I wouldn't mind a delay considering this is a busy time but I have emailed them as well about the tracking number, I just want to know that the order is not lost (I hope it is legit based on this site?)

Update:
Received my order, their customer service after this review was quite good. I have said this to them as well, I think a tracking number would make a huge difference.

Good jewelry and also waterproof :D !!!

Unfortunately, I hit him a few times on a surface and there the golden surface is gone and the silver is visible.

Otherwise super jewelry!

My earrings were shipped August 24 and arrived to me August 31 (I live in Finland!). Very fast shipping and nice earrings. I will order again.

The products are fab but unfortunately their customer service is severely lacking. I emailed and contacted them via dm regarding my order and received NOTHING back from them. My package arrived but one of the items I ordered was not in my package. Of course, I wanted to have this fixed asap but I am still waiting on a reply from them.

If they see this, my order number is #LUA-EN-11702

Customer service needs serious work.

Really nice product and quality is really good. I am really satisfied!!

Cute earrings, good quality, fast shipping, perfect!

It's been over a week since I placed my order. The site says that the shipment is done in less than 24 hours, but after 48 hours, still not seeing the status of my order updated, I send an email to know when they intend to send it: no answer. A few days later, I received an email saying that my order had been sent and that I could follow the progress. However it was not true, the order was still at the stage of "confirmed order". So I send an email to know what's going on: no answer. Today, while I'm still waiting for an answer from them, I receive a newsletter about the quality of their products. Still, it would be necessary to receive their products to judge their quality. In short, the site announces that we receive the orders in one week but it's been more than a week since I placed the order and it has not even been sent. I am afraid that this seller is a scam, considering the other comments left on this page.