Lucky Brand Reviews 295

Wish I could give 0.

Ordered 2 pairs of dungarees. After several months I tried to cancel my order and was told it was in production so I couldn't. One set eventually arrived and it looked like a child's dressing up costume. The material was shiny and thin, despite claiming on the website to be 100% cotton. The stitching looked like someone's first attempt at making a Halloween costume. I complained to both them and PayPal and despite the terrible quality and the fact that only 1 of my 2 items ever arrived, I had no option to return it or get a refund. Complete scam. Avoid avoid avoid!

I bought the attached purse for my girlfriend this last Christmas (2020). It has already started chipping and the strap doesn’t stay attached to the purse on one side. It constantly falls off of her shoulder while in use. Her things have scattered over the floor a few times while out. I have attached pictures and the receipt. I researched quite a bit before I bought a purse to see what leather purse was the best bang for your buck and that will hold up. Unfortunately, so far we have been quite disappointed. What good is a purse that will not stay on her shoulder??? We were told that since we didn’t bring it up within 6 months of purchase that there was nothing they could do about it. We should consider taking it up with the retailer we purchased it from, who didn’t make the purse. We were offered a 25% off coupon to the online store. Seemed very generic I will never buy another Lucky Brand product. It was poor quality and even poorer customer service backing of there product.

Absolutely disgusting company to try and deal with. Very poor quality products. Sizes are completely inaccurate. No options to return. Won't reply to emails. Wish I'd of checked before ordering and paying. If there was an option to score less than 1 star that's what I'd score. Totally fed up with this company. Should not be allowed to trade!

Did not receive items purchased.. They claim it was shipped and delivered and told me via e-mail it was "on me" Do not do business with them. You have been warned!

I order outside chairs.
They made it look as if it was delivered.
Nothing was delivered. I have sent emails to find my order or get back my money. No one has reached out to me. Don't purchase from this site. Scam.

I've purchased 3 henley Shirts and one pair of black jeans from Lucky Brand in the past 18 months. I take care of them exactly as instructed, just like I do with all of my clothes. However, my Lucky Brand clothes fall apart within a couple of months of medium to light wear. THAT IS UNNACCEPTABLE FOR CLOTHING ITEMS. My henleys thin, stretch, and warp in barely 6 months of wear. I wash them on cold and delicate, and lay them flat to air dry as instructed, so as to not stretch the fabric while drying. However, the shirts stretch, thin, and warp anyway. My jeans are only washed about once month and are washed on delicate, and are either air dryed or tumble dried on delicate, yet the fabric is already falling apart and dethreading all over the place. Dethreading everywhere. Oh, and the shirts pill like no tomorrow after they start thinning and stretching.

My aunt recommended this brand to me, but I wouldn't recommend Lucky Brand to anyone. Their clothes look nice and pretty, but they are as frail as wet tissue paper and barely last half a year of light to medium wear. Don't buy Lucky Brand if you value your money, your time, and your clothing.

I wrote a review about Lucky Road, but apparently Trustpilot contacts the company about your review. I see they have changed the name of the company to Lucky Brand and they are offering unsuspecting fools a discount on merchandise they will never see.

I have contacted PayPal about receiving a refund, but Lucky Road told PayPal my order was mailed. When I contacted the company they could not give me a tracking a number. I emailed two more times and received out of office emails back. My last email to them resulted in their supplier being out of stock. PayPal is investigating, I am very disappointed in PayPal’s service and will probably stop using PayPal from now on.

Under no circumstances order from Lucky Road, Lucky Brand or whatever name they are using on any given day

Keep in mind a reputable company does not withdraw money from your account until they mail your merchandise. Lucky Road withdrew their funds immediately. They have been using my money for two months while I sit here with no merchandise getting the run around from them and PayPal. Nothing they are selling is worth risk. Find a reputable vendor who sells in the USA.

July 14, I filed a claim with PayPal and Lucky Brand aka Lucky Road or whatever name they are going by now sent me a fake a tracking number claiming my order had been delivered back in April. The problem is they gave me all these fake stories, I never receive the merchandise and the tracking number had they wrong zip code. If your are going to conferfeit get the numbers right. I see that Apple will not accept payment from them anymore. Geez, I wonder why.

I reiterate, stay away from this company. Nothing they are selling is worth the nightmare you are going to encounter trying to get your merchandise or a refund.

Ordered a swing lounger £66, and was sent a nowt (empty bag ? with screwed up paper in !!),, Avoid BUY LUCKY brand" looks like a court case to get a refund, so angry.

Bought a pair of shoes and they broke first wear. Now they refuse to refund on the item unless I return it to China at my own expense. Scammers. Avoid at all costs.

Poor quality and customer service. I purchased a jacket back in December and wore it about 10 times. At the end of the season, I washed the jacket on gentle per instructions and one of the seams split open.

So I reached out to customer service. I initiated the conversation with Shaunae. She asked for the order number and then abruptly ended the chat before I had a chance to respond. I initiated the chat again, but this time it was Ian. After explaining the situation, he said there was nothing Lucky can do since it was beyond the 60 day return window and further they don’t accept any products that were worn anyway. I thought Lucky was considered a premium brand that stood behind their quality, but now I know otherwise.

This site is dishonest. They are fraud. I bought a kitchen faucet. Or I thought I did!! The picture and description was nothing what Igot. I got a little extension to hook on existing faucet. I don't know why they are aloud to continue.

Why does Facebook allow scam Chinese companies to operate, but silence American conservatives. Traitors

I’ve bought from them last week.
The total in the confirmation order was £20.39 and I ended up paying £23.
The difference is minimal, but the point is the transparency and the customer service.
I’ve immediately brought this up to their customer service and they keep saying that they don’t anything about this money and to check again. I’ve sent them evidence (order confirmation page and my bank statement related to this transaction) and they’re keep saying they don’t know anything.
I think they’re a scam company and would not be surprised if I don’t receive the item.
DON’T BUY FROM THEM!

Lucky brand online purchase: Ordered a pair of men's size 32/32 knowing the size was correct. They shipped a miss tagged pair of 40/34 jeans. How do I know? Because I have a tape measure. Called customer service to exchange and they said I had to pay for the return. The person on the phone asked how I know the size was wrong... and that maybe that style runs large. OK. Runs large 32 that measures 40?? So I took the jeans back to a store to exchange and the store is not allowed to honor the 15% discount I got from ordering online. So I had to pay 15% more to get what I already paid for. Had I known that would have just returned and disputed the $8.00 return charge. People at the store are nice. ONLINE CUSTOMER SERIVE IS NOT. THEY DONT CARE ABOUT YOU. I say this is UN-LUCKY online.

One item of order finally arrived - sizing totally wrong and material certainly not cotton blend as advertised. Asked for them to cancel rest of the order and they said they will send anyway. Asked for refund as item not as described and they suggested I pay a tailor to adjust size! Avoid this company, they are scammers!

My brother in laws bday was last wk. Was told to order a gc online with lucky. Simple right?! No! Took me over 4 hrs to try to buy an e gift card (which I should've known then) and of course over and over you put your card info in ... it promises it's not charging you but also can't be completed. Welll... it CHARGED ME AND I DID NOT GET HIS GC AND I HAVE NOT BEEN REFUNDED! My sister also did the same thing and has been charged twice for no gc! Screw you Lucky brand!

Great brand with many options and designs. It is really great quality

Never had my item they won't answer emails do not buy anything off them!!!!!

I wish I read these reviews before I ordered as I've been scammed like a lot of people. Ordered a Galaxy type watch on 25th December and still no product but took money immediately. Contacted them numerous times with no reply. Surely theres a way of getting a refund?!!

Ordered 2 robots from the LUCKYDEALSS site for my granddaughter's birthday. Ive been emailing, calling and messaging them through chat since the 12th January - I have had no response from them. I am a pensioner and they have taken nearly £100 from my account but have not delivered any goods. This is criminal. DO NOT BUY FROM THIS SITE.