I was having problems making deposits with my debit card. The host reached out to me to see if they could help. I realize they operate on deposits, but the professionalism the customer success staff... See more
Company replied
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See what reviewers are saying
Redemption for winnings takes way to long. Why you dont use PayPal or cash app is beyond me. I stopped using your app on a regular because thier are so many other casino apps that pay out Redemptions... See more
Company replied
Your processors are always shutting down my card deposits because i guess I make too many. How about getting another processor? The auto quick deposit pop up gets me to repeatedly rebuy with my c... See more
Company replied
I've played at lucky red casino and its sister sites for approximately 10 yrs now and I must say they have been consistent with excellent customer support and fast cash outs the entire time. In the i... See more
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Company details
Written by the company
We put our players first! Your feedback matters, and we're here to help. Our dedicated support team is available 24/7 through live chat, phone, or email, ensuring personalized assistance whenever you need it. Since 2009, Lucky Red Casino has delivered a first-class gaming experience. Explore hundreds of games, including Live Dealer tables and thrilling Slot Tournaments – all just a click away!
Contact info
United States
- www.luckyredcasino.com
You should know
4.1
Great
417 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Great customer service
Great games I just suck awesome on the chatting great response time and they.reqlly really work with u to help u win great game suggestions overall awesome app Good Luck guys
2 April 2026
Reply from Lucky Red Casino
Thank you for your great review! We're so happy to hear you've had positive experiences with our dedicated Customer Support Team. They're on hand 24/7 to help with all queries!
We love to hear that you're enjoying the games too. We regularly release brand new exciting games so keep an eye out for these and enjoy!
Reply from Lucky Red Casino
We appreciate the great feedback, I hope you have a wonderful time playing over the weekend!
This company is a scam they didnt pay…
This company is a scam they didnt pay my winnings they keep coming up with excuses they have a choice where you can get a check now they tell me they can't mail a check to Baltimore so i ask them to put the money on my credit card on file and they cant do that Do not give them your credit card number i will report them
9 March 2026
Unprompted review
to expensive to deposit
14 December 2025
Reply from Lucky Red Casino
Thanks for your feedback. Our minimum deposit is $35.
We can see you’ve made a number of deposits with us, but if there’s something specific you’re referring to regarding any potential fees etc, please feel free to contact us and we’ll be happy to review it with you.
We offer many alternative methods including Crypto and QuickPay, be sure to check these out!
Reply from Lucky Red Casino
We really appreciate the feedback and are delighted to see you enjoy our great games!
You literally never win lol
You literally never win lol - actually I take that back one time they let me get to 180 when I first joined and ever since then nothingggg everrrr. they let you occasionally get a bonus and put you within 20 bucks of what you started with every time. I don’t think I have ever had less fun on an online casino.
13 February 2026
Unprompted review
Reply from Lucky Red Casino
Thanks for your feedback. All game results are completely random, and as a relatively new player, things can change at any time!
It only takes one session to turn things around. We’d love for you to reach out to your personal host so we can review your account and see if there’s any additional support or play we can offer, we'd love to help Nichole!
Reply from Lucky Red Casino
Glad to hear you’ve had an excellent experience and are enjoying the fun games, quick payouts and amazing customer support our team have to offer!
Reply from Lucky Red Casino
We're delighted to hear you received your winnings quickly!
Our aim is to ensure players are paid out promptly so that you can enjoy the fruits of your labor!
I had the best experience with customer…
I had the best experience with customer service. They were extremely helpful.
17 December 2025
Reply from Lucky Red Casino
Friendly, helpful support is something we take great pride in, so your kind words truly mean a lot to us!
We are on hand 24/7 & 365 days a year for our players, we look forward to speaking with you again soon
Great Games, Real People, Real Support
First off customer service is great. When texting with customer service it is a person. I have my favorite games and love the tournaments. Not crazy about the free spins I don't have an extra 1800 to wage unless I keep winning to wage. I stumbled on the casino and glad I did.
25 January 2026
Reply from Lucky Red Casino
Thank you for taking the time to share such detailed feedback!
We’re really glad to hear you’ve had a great experience with our customer support team, enjoyed speaking with real people, and found games and tournaments you love.
We understand your thoughts around free spins wagering, bonus terms can sometimes feel challenging depending on playstyle, and we appreciate you being open about that.
We’re happy you found us and chose to give Lucky Red a try, and we truly appreciate you being part of our community, we're always happy to discuss things further. Please be sure to get in touch
Reply from Lucky Red Casino
Thank you for your feedback. We understand that waiting for a payout can feel frustrating, and we do process withdrawals as quickly as possible in line with the timeframes outlined on our website.
Bonuses are offered where players are eligible, and we’d be happy to review your account to see what may be available. Please feel free to contact our support team at any time, we’re always happy to help
Reply from Lucky Red Casino
Thank you for the great feedback!
It's great to hear you enjoy the games and our amazing customer support team who are always on hand 24/7 when required!
Reply from Lucky Red Casino
Glad to hear you’ve had an excellent experience and are enjoying the fun games. We truly appreciate you taking the time to share this.
Lucky Red is my favorite place to spend…
Lucky Red is my favorite place to spend my money. I think it’s the great customer service their agents give. All of them are always friendly, kind and eager to help in anyway. If I’ve ever had any problems the resolved them quickly.
23 January 2026
Reply from Lucky Red Casino
Thank you so much for the wonderful feedback! We’re delighted to hear Lucky Red is your favorite place to play and that our customer support team has made such a positive impression.
Friendly, helpful support is something we take great pride in, so your kind words truly mean a lot to us. We really appreciate you taking the time to share your experience and look forward to continuing to support you when required!
Reply from Lucky Red Casino
Realtime Gaming software that we use are tested thoroughly by Gaming Labs Certified, an independent testing and auditing company that is not affiliated with Lucky Red Casino, Realtime Gaming or any parent company.
This software is tested regularly to make sure that players know the games are safe and the numbers used in the software for determining the outcomes of the games are truly random.
Great place to play
23 January 2026
Reply from Lucky Red Casino
It's great to hear this!
We love seeing our players have fun whilst playing with us
Reply from Lucky Red Casino
Our team is always here to provide genuine, helpful support. We really appreciate you taking the time to share your experience with us and we look forward to many more conversations with you soon!
I truly enjoy playing in this site
I truly enjoy playing in this site, customer service is second to none and the reward system is really fair, which is one of the main reasons. I keep coming back here.
24 January 2026
Reply from Lucky Red Casino
We’re really happy to hear you enjoy playing with us and that our customer service and bonuses keep you coming back.
That kind of feedback means a lot to our team. We truly appreciate your continued support and wish you plenty more great experiences ahead
Customer service is great extremely…
Customer service is great extremely nice ppl. After you win 1-2 times & cashout you won’t win anymore.
23 January 2026
Reply from Lucky Red Casino
Thank you for your feedback and kind words about our customer service, we’re glad to hear you’ve had positive interactions with our team.
We understand how it can feel frustrating but game outcomes can vary over time and are never limited based on past wins or withdrawals. All games operate fairly and are not adjusted on an individual basis.
We appreciate you playing with us and would be happy to review your account or answer any questions if you’d like to reach out, our support team is available 24/7.
Terrible site
This casino sucks. They never payout big wins. The withdraw structure has no instant withdraw option. I would not recommend this site to an enemy.
23 January 2026
Reply from Lucky Red Casino
Thank you for sharing your feedback, we’re sorry to hear you feel this way.
We do work to process payouts as quickly as possible. We’d also like to note that we regularly communicate with you to review your account, offer guidance, and provide tips, and you’ve recently enjoyed a winning session showing profit.
We appreciate you taking the time to share your thoughts, and we remain available if you’d like further assistance
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