I was having problems making deposits with my debit card. The host reached out to me to see if they could help. I realize they operate on deposits, but the professionalism the customer success staff... See more
Company replied
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See what reviewers are saying
Redemption for winnings takes way to long. Why you dont use PayPal or cash app is beyond me. I stopped using your app on a regular because thier are so many other casino apps that pay out Redemptions... See more
Company replied
Your processors are always shutting down my card deposits because i guess I make too many. How about getting another processor? The auto quick deposit pop up gets me to repeatedly rebuy with my c... See more
Company replied
I've played at lucky red casino and its sister sites for approximately 10 yrs now and I must say they have been consistent with excellent customer support and fast cash outs the entire time. In the i... See more
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Company details
Written by the company
We put our players first! Your feedback matters, and we're here to help. Our dedicated support team is available 24/7 through live chat, phone, or email, ensuring personalized assistance whenever you need it. Since 2009, Lucky Red Casino has delivered a first-class gaming experience. Explore hundreds of games, including Live Dealer tables and thrilling Slot Tournaments – all just a click away!
Contact info
United States
- www.luckyredcasino.com
You should know
4.1
Great
417 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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good selection of game
24 January 2026
Reply from Lucky Red Casino
Our game catalogue is always evolving with new games being added each month to ensure an even wider variety of games for our players!
Timely payouts
24 January 2026
Reply from Lucky Red Casino
We always strive to ensure payouts are processed as quickly as possible so that our players can enjoy their winnings at the earliest oppurtunity!
I love Lucky Red
I love Lucky Red. It's my favorite online casino. It pays out fast and hassle free. Truly appreciate it. Thanks Lucky Red!!
24 January 2025
Reply from Lucky Red Casino
Thank you so much for the love!
Wishing you continued great luck and an amazing experience playing here with us
Fast easy withdrawal
Great experience always at luck red casino!
With grafix that never disappoint
16 January 2026
Reply from Lucky Red Casino
We’re delighted to hear you always have a great experience at Lucky Red and enjoy the graphics, that means a lot to us. We really appreciate you taking the time to share this!
Reply from Lucky Red Casino
We’re really happy to hear you’ve had some great wins with us. We appreciate you sharing your experience and wish you continued good luck playing here at Lucky Red
Withdraw checks will be rejected.
The issue that I encountered was the first withdraw check for $1000 was able to be deposited in my bank, but with some delays, were as the second check, around $2000 was rejected by my bank and thus it is difficult to verify if any withdraws would be able in the future to be processed. I do not prefer to use my account and routing number for withdraws, but I enjoy playing as I have regulated it to playing a game.
23 January 2025
Reply from Lucky Red Casino
Thank you for your feedback
Regarding the check you mentioned, it was not presented for cashing and was returned to us. We did credit the funds back to your account, minus the fee.
Aside from checks, your other available withdrawal options are BTC or LTC. If you already use services like PayPal, you may find this option convenient.
If you’d like to discuss this further or explore the best option for you, we’re happy to help.
Easy money
Easy money, easy withdrawal wish it were same day but still easy withdrawal method
16 January 2026
Reply from Lucky Red Casino
We do our best to process withdrawals as quickly and smoothly as we can. We really appreciate you taking the time to share your experience. We do offer instant withdrawals and if you'd like more information on methods that support this, please contact our support team
The amount the players spend and no…
The amount the players spend and no wins if any are crazy. Very disappointing and a waste of money when there is barely any playing.
23 January 2026
Reply from Lucky Red Casino
We’re sorry to hear you’ve been disappointed with your recent experience.
While results can vary from session to session, we can see that you have had successful sessions and withdrawals with us in the past, and we’re always pleased when players enjoy those moments.
We truly appreciate you playing with us and hope to see things turn around for you soon. If you’d like us to review your account or discuss available offers, our support team is available 24/7 and happy to help.
Reply from Lucky Red Casino
It's great that you enjoy the wide variety of games on offer, we have new game releases each month and continually look to build on the variety of games we offer!
Great service fun slots
23 January 2026
Reply from Lucky Red Casino
We’re glad you’re enjoying the fun slots and our service. We really appreciate you taking the time to share your experience with us
Cash out
I don’t like the fact u have to wait days for a pay out a real Casino let u cash out instantly so why take days
5 January 2026
Reply from Lucky Red Casino
We do work hard to process payouts as quickly as possible.
We always recommend new players verify the account as soon as possible to ensure we can pay you out as quickly as possible!
If you’d like an update on a specific withdrawal or have any questions, our support team is available 24/7 and happy to assist.
Is the only gaming platform that…
Is the only gaming platform that actually pays on their free play like they claim.
28 November 2025
Reply from Lucky Red Casino
We’re really pleased to hear that your experience with our free play matched what we advertise. Transparency and fair play are important to us, and we appreciate you taking the time to share your experience!
I have gotten some great wins
I have gotten some great wins in this casino. Payout times for winnings are quite quickly.
23 January 2026
Reply from Lucky Red Casino
Thank you for sharing your experience! We’re glad to hear you’ve enjoyed some great wins and that your payouts were processed quickly. We really appreciate your feedback and wish you continued good luck playing with us
Im in florida and I absolutely love…
Im in florida and I absolutely love luckyred! Their employees are so accommodating and very friendly!!
25 December 2025
Reply from Lucky Red Casino
Thank you so much for the amazing feedback!
Our team love speaking with you and I'm glad to hear you have a wonderful, friendly experience when chatting with us!
Reply from Lucky Red Casino
Thank you for your feedback! We’re glad to hear you enjoyed the games.
We appreciate your patience during the verification process, it’s an important step to ensure account security and safe deposits/withdrawals. If you ever need assistance, our support team is always happy to help
I have playing at Lucky red for…5 plus years
I have playing at Lucky red for numerous years and I’ve actually never had any issue with them with deposits or withdrawals. Customer service is beyond helpful.
23 January 2026
Reply from Lucky Red Casino
It's always a pleasure speaking with you and we truly do appreciate the kind words and your continued loyalty and play with us over the years!
Was fun being able to win enough to…
Was fun being able to win enough to play. Very easy to cash out my winnings
5 January 2026
Reply from Lucky Red Casino
Cashing out your winnings should never be an issue when playing online and we're delighted to hear that's why you love playing with us so much!
Playing slots
When I am not doing so well playing slots if I lose what I was playing with and get 1/2 of what ever I deposited most casinos don't do that. It really helps out
15 December 2025
Reply from Lucky Red Casino
We're always on hand to provide hints/tips and review gameplay to ensure any unlucky sessions are looked into and a second chance at winning provided when possible!
I'm delighted to hear you've enjoyed the bonuses and we can't wait to see you around the casino again soon
Fairness is King at Lucky Red
Lucky Red is one of the best online casinos hands down. The play is fair wins are frequent and payouts are fast.
I would recommend to anyone to play here first!
19 January 2026
Reply from Lucky Red Casino
We’re really glad to hear you’ve enjoyed fair gameplay, frequent wins, and fast payouts. Your recommendation means a lot to us, and we truly appreciate you choosing Lucky Red. Wishing you continued good luck and great sessions ahead
I love playing at the Lucky Red Casino
I love playing at the Lucky Red Casino, the chat agents are always helpful, the hosts are very attentive and I enjoy the games
17 January 2026
Reply from Lucky Red Casino
We truly appreciate the feedback Tanya!
It's always a pleasure speaking with you and we look forward to chatting again soon
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