Mixed because I have won small amounts, however, this company, along with others, will disable certain games so you can't play them. (When you bet small and win big,( not a huge amount), )they will se... See more
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See what reviewers are saying
This scam of an organisation is an absolute joke. STAY WELL AWAY FROM THEM! They keep spamming your inbox and text messages with their so-called “free spins” then when you finally give in and deci... See more
Very slow site and site tends to crash after finishing slots, and other sites pay much better on similar slots too. I don’t believe RNG is being used here. Withdrawals was quick however (within 24 hou... See more
Lucky VIP casino games give you great returns you always end up winning more than you lose in the end may take a little while but best return casino I've come across. You can do live chat and they are... See more
Company replied
Company details
About LuckyVIP
Written by the company
Here at Lucky VIP Casino we promise to treat you like the VIP you are, with fantastic customer service and access to 100s of the very best slots, table and roulette games for you to choose from and you can access them anytime, anywhere from your mobile, tablet or computer.
We offer all new players with a generous welcome offer, but the VIP treatment doesn’t end there. At Lucky VIP Casino, we will continue to reward you with amazing daily, weekly and monthly promotions.
Lucky VIP Casino is licensed and regulated in Great Britain by the Gambling Commission under account number 57924 for GB customers playing on our online sites. For customers outside of Great Britain, we licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commission under license numbers RGL 133 and RGL 134..
We offer all new players with a generous welcome offer, but the VIP treatment doesn’t end there. At Lucky VIP Casino, we will continue to reward you with amazing daily, weekly and monthly promotions.
Lucky VIP Casino is licensed and regulated in Great Britain by the Gambling Commission under account number 57924 for GB customers playing on our online sites. For customers outside of Great Britain, we licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commission under license numbers RGL 133 and RGL 134..
Contact info
United Kingdom
- 0800 901 2512
- support@luckyvip.com
- www.luckyvip.com
2.3
Poor
191 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
really nice livchat experience with…
really nice livchat experience with Thomas, he was happy to help and very friendly!
4 March 2020
Unprompted review
Reply from LuckyVIP
Hey Frances!
So nice to read how your experience on our site was such a positive one.
Indeed, we are always striving to be up to our customers' expectation.
Having ensured that your nice comment is passed on to Thomas, do not hesitate to contact us back anytime Frances!
Wishing you all the best on your favorite games, have a great week ahead.
Regards,
Lucky VIP Team
Very helpful and quick to respond
1 March 2020
Unprompted review
Reply from LuckyVIP
Hello David,
Hope you are having a great Monday!
We are so glad to read that you are satisfied with our services.
As always, anything you may require assistance with, do not hesitate to contact us. We are available 24/7.
Wishing you the best of luck on your favorite games, have a great week ahead.
Regards,
Lucky VIP Team
great site
great site
decent deposit bonuses
frequent surprise freebies
11/1 customer service
my current fav casino site
18 February 2020
Unprompted review
Reply from LuckyVIP
Hello Katy,
Thank you so much for your review. Indeed, nothing better than reading that our customers are enjoying their experience on the site.
We try as much as possible to provide the best services to our customers.
We wish you all the best on the games and don't hesitate to contact us anytime should you require any further assistance.
Thank you.
Lucky VIP Casino
Customer service is superb
Customer service is superb, Summer the person I spoke too was very helpful,and very friendly ,the site is good and I have won some money which I have withdrawn, I will add to this review when the payment is in my bank!
The payment arrived in my bank safely.
The customer service and level of care shown by the guys on chat is the best I have ever had from a site of this nature , they truly seem to care about their customers , Summer,April and Dave all fantastic at their jobs.
8 February 2020
Unprompted review
Reply from LuckyVIP
Dear Member,
Thank you very much for the feedback.
We always strive to give the best service to our members and seeing that we have met your expectation, can only bring joy to us as well.
Your comments will be well communicated to the agents.
Thank you again for your feedback and wishing you more pleasure on the site
Kind Regards,
Lucky VIP Casino
Had a problem with my deposit
Had a problem with my deposit so Laura was there to assist me and helped me what a wonderful customer service she provided very helpful and sorted my problem really quickly and very friendly and helpful thank you again Laura :)
4 February 2020
Unprompted review
Reply from LuckyVIP
Dear Holly,
Thank you for taking the time in writing to us.
Your feedbacks are highly appreciated and we are happy to have you among us.
Customer satisfaction has always been one of our main priority and we look forward to enhancing your gaming experience with us.
We value and strive towards customer satisfaction.
Your comment will surely be passed on to the agent.
We wish you all the best on the site.
Regards,
Lucky VIP Team
Excellent customer service great trust…
Excellent customer service great trust worthy fair and variety
10 January 2020
Unprompted review
Reply from LuckyVIP
Dear Abi,
Thank you for taking the time in writing to us.
Your feedbacks are highly appreciated and we are happy to have you among us.
Customer satisfaction has always been one of our main priority and we look forward to enhancing your gaming experience with us.
We value and strive towards customer satisfaction.
We wish you all the best on the site.
Regards,
Lucky VIP Team
Customer service from Thomas is 5☆ he…
Customer service from Thomas is 5☆ he is a credit to your company.
Many thanks for your help
Jennifer
31 December 2019
Unprompted review
Reply from LuckyVIP
Hello Jenny,
Thank you for your nice review. It is always a pleasure to read that our customers are satisfied with our services and products.
Do not hesitate to contact us should you require any assistance. Our Support team will gladly help you.
Regards,
Lucky VIP Team
LuckyVIP or is it LuckyME!
Of all the Daub casino sites Luckyvip is without a doubt the best, the appearance of the site and layout is easy to navigate around. The promotions are usually really good and worthwhile unlike some other casinos where you get x amount of spins but have to shuck and jive to convert it to real cash.
I won quite a bit with this casino and still play regularly it’s great fun, the promotions mostly good if there is one I’m not interested in I won’t opt in but don’t think I’ve skipped a promo yet.
Game selection is pretty good although, if there was a blip here it would be with the Autoplay/Quick spin feature isn’t available on some games although available on other casinos.
All Daub casinos are pretty good with Luckyvip being the clear best.
The best part of the casino oddly enough is the customer support team, this is an issue I’ve had with other casinos however rarely is there an issue that requires escalating to technical team.
The Livechat agents can resolve issues or queries easily and make you feel like your actually being listened too. If I have a problem or question I usually go to support and Ask for Joel/Britney and Now Megan 😊. Real people not the bot like answers you’d often get elsewhere.
LuckyVip is Amazing, Can Feel like a Vip without actually being one..... (even though I am ha)
18 December 2019
Unprompted review
Reply from LuckyVIP
Dear Jean Claude,
Thank you very much for the feedback.
We always strive to give the best service to our members and seeing that we have met your expectation, can only bring joy to us as well.
Thank you again for your feedback and wishing you more pleasure on the site
Kind Regards,
Lucky VIP Casino
Great comapny!
7 December 2019
Unprompted review
Reply from LuckyVIP
Dear Lauren,
Thank you very much for your nice review.
It is always a pleasure to read that our customers are satisfied with our services and products.
Do not hesitate to contact us should you require any assistance; our Support team will gladly help you.
Thank you.
Lucky VIP Casino
i found the service very fast and quick…
i found the service very fast and quick to solve my issue with welcome offer. thank you
28 November 2019
Unprompted review
Reply from LuckyVIP
Hello Kamil,
Thank you so much for your review. Indeed, nothing better than reading that our customers are enjoying their experience on the site.
Indeed, we try as much as possible to provide the best services to our customers.
We wish you all the best on the games and don't hesitate to contact us anytime should you require any further assistance.
Thank you.
Lucky VIP Casino
i found the service very fast and quick…
i found the service very fast and quick to solve my issue full marks and staff very polite and happy to help
30 September 2019
Unprompted review
Reply from LuckyVIP
Hello Harlz,
Thank you so much for this feedback.
It is our priority to see that our members feel comfortable and happy while being on the site.
We are very pleased to hear that your experience has been a marvellous one and that our Customer Service has been up to your expectation.
We value and strive towards customer satisfaction
Thank you
Regards
Lucky VIP Team
If I could give this website no stars I…
If I could give this website no stars I would the games on this site don't bonus I put a hole 100 pound on 20 p to 40 p spins and it did nothing no bonus i get a bonus on 40 p after throwing 60 pounds threw it I was on 5 pound it error message d then gave me five pounds the live chat are rude and don't start me on withdraw times this website is a scam steer clear if I was u
14 September 2019
Unprompted review
Reply from LuckyVIP
Hello George,
We are really sorry to hear about your discontent about our services provided.
Understanding where you are coming from, we feel it is important here to highlight that, being an online casino, technical glitch and issue may arise, despite all is put in place to minimize such occurence.
Now, we do have a qualified technical team who strives towards ensuring these are looked into and any issue reported are thoroughly looked into.
Furthermore, we also understand how frustrating it can get when you are on an unlucky streak though we do underline that the intrinsic nature of the games itself is based on luck.
George, we strongly advocate, support and promotes Fair Gaming, and thus, we always ensure that our customers are well assisted and every possible issue looked into closely.
In this line, we invite you to contact us back should you wish to have the matter reviewed or discuss further.
We value your customership immensely and thus, look forward to discussing this matter and find the best possible solution.
Thank you.
Lucky VIP Team
Not the best gaming site,
Not the best gaming site,
Won £800 off £200 and then won £400 off £100, still waiting for the funds and I made the withdrawal Wednesday and some are still pending, good selection of games just not the best withdrawal times but take your deposit ASAP
16 August 2019
Unprompted review
Reply from LuckyVIP
Hello Haydn,
Thank you for sharing your opinion.
We are happy to hear that you have been lucky on our site and that you have enjoyed our games.
We would like to reassure you that we try to offer the best service to our players. For us to better clarify on our withdrawal process, kindly contact our Customer Service where our agent will gladly assist you.
Kind regards
Lucky VIP Team
spin the wheel....get up to 500%.....DONT WASTE UR MONEY!!!!
I got a flyer in the post to join and by depositing £10 I could get a bonus of up to 500% by using a certain code and spinning a wheel. As predicted to my partner prior to depositing, I paid my £10 spun the wheel and received NO WIN and with the £10 I used to deposit won absolutely nothing all in less than 5 mins. What an absolute con!! Of course they say oh it’s just ur luck and everyone has the same chance blah blah blah.....what a lot of tosh!!! Friendly warning, just Don’t waste ur money !!!
30 June 2019
Unprompted review
Reply from LuckyVIP
Hi Susan,
Thank you for registering with LuckyVIP.
We are sorry to hear that you do not find our site to your expectations. We certainly understand that it can be frustrating for any player to lose money on a gambling site; however, we wish to reassure you that our site has undergone through strict compliance testing and our games are randomly operated by our Random Number Generator (RNG) and no attempt is made to alter or manipulate the random nature of the system.
I can understand that you are not happy with the payout ratio, you may certainly try the other games that are of interest to you.
Also, you can query with us to have a game play check done.
We cannot tell you enough how much we appreciate your loyalty on the site, yet, as you know the intrinsic nature of the game is based on luck and as unpredictable at it is, it can strike anytime.
I hope this does clear out the matter, but should any ambiguity subsist, please do not hesitate to get back to us.
Best wishes,
LuckyVIP Team
Biggest set of bad traders I’ve ever…
Biggest set of bad traders I’ve ever Delt with.... lost over £1000 with these shape traders!!! I’m keeping my wording polite and none slanderous so it won’t be removed and save other victims.. I’ve requested my account closing has this brand simply makes me sick and I’m one of the most easy going people!!!
List of problems
Games crash and boot you out constantly they bonus pile so that you deposit money then have to meet several wagering requirents to convert to real they add a converted limit of £10 convert to real in last bonus so in reality you need to wager about a three grand in bonus funds to convert to £10!!!
The best one is super star turns I played £4 a go and got a times x100 on the big wheel it chucked £100 in my bank not a bad jackpot for £4 a spin pmsl covered by small print where it says your £4 stake will act has £1 when on bonus wheel!!! This company has more tricks than David Blaine!!!! The customer services are nice people however the company itself are morally bankrupt!!! No matter how they reply to this review I can assure anyone reading avoid like the plague!!! Game play bad everything bad the last thing I’d call this company is lucky vip!!! You need more than look and I’ve never met a company who’s treat me less like a vip... I’ve also never in my life had to phone a company up to give back a bonus and ask them to close my account... Avoid like the plague!!!!!! Avoid like the plague!!! Avoid like the plague!!!! They are not interested in treating anyone like a vip or even giving a fair gamble!! I’ve also had games voided where they stolen money out my account note to trust pilot this is true not slander!!! They claim cookies and settings!! Clear your cresh they say!!! With every deposit more problems last deposit I lost £10 without a win won £24 on bonus with conversion to real if £10 after I played through other 2 empty bonuses which was still on my acount about time the gaming board and government shut these and company’s like these down!!!!!!!!! Re UKGC and other regulation body’s are useless too..... stick to high street brands and betting shops and football indexes who do everything to treat there customers fair!!! I dealt in past with UKGC and they always side with these multi millionaire company’s!!! The response to the 1 stars they keep getting they think they can convince new players to join please think hard I don’t spend my time writing all these long reviews for nice people only to company’s who shouldn’t be trading like I say good people please avoid!!! Extremely disapointed former customer who’s closed my account with these sharp traders today!!!!!!! There looking for a quick sting not long term customers too... I hope they enjoy my money 😉 I’m sure the customers you lose off this review will cost you more than what you unfairly robbed me of!!!!
25 April 2019
Unprompted review
Reply from LuckyVIP
Dear David Reuben,
Thank you for taking the time to share your honest feedback with us. We understand how frustrating these situations can be, however we would like to help clarify on the situation.
First and foremost, we would like to point out that all bonus offered on the site are completely optional which have T&Cs attached to them with a description of how the wagering requirements work. However, what we always recommend to our customers is that before claiming another bonus, wager out on the bonus they have already claimed. Therefore, this will allow you to better follow up on the active bonuses you may have and how far you are towards meeting the wagering requirement. Please also note that you can have a visual live display of the evolution of your wagering requirement by accessing the promotions sections under “My account” and you even have the chance to cancel any bonus you do not wish to use further. It is also important to highlight that if you wager with your real money, your winnings are paid out in real funds with no wagering requirement attached.
As we read your comments in regard to the game Super Star Turns, we conclude that you have used the Big Bet option. When using the Big Bet, you are paying to increase your chances of the multiplier. Therefore, the game provider won't pay the multiplier base on your total bet amount, however, will multiplier by £1 your total bet. This issue has nothing to do with Lucky VIP itself, as this game has its sole provider who has set up the game rules which is clearly displayed in the game itself by clicking on the question mark on the game which provides you with all the information you need. Kindly note that the rules of the game remain universal and would apply in the same way regardless of the platform on which the game is being played.
For your concerns regarding the game crashes and being booted out, kindly note that our system and games are equipped with a feature which ensures that your bet is voided in the situation of a game malfunction. On the other hand, we would like to invite you to send your feedbacks and concerns to the Customer Service Management Team by emailing them on csmanagers@daubltd.com and they will be more than happy to assist you.
In the hope that our explanation has helped to shed some light regarding this situation and we will again urge you to direct your concerns to the Customer Service Managers for further review.
Warm Regards,
Lucky VIP Team
Lol this is a con plain and simple
Lol this is a con plain and simple, banged a tenner in to get a few quid back on TopCashback and literally didn’t win a thing on a 25p per spin slot. Literally not one payout! Avoid like the plague.
19 April 2019
Unprompted review
Reply from LuckyVIP
Hi Adam Norris,
Thank you for taking the time to write your feedback to us.
We are sad to hear that you had a streak of bad luck on Lucky VIP but let’s hope that changes soon.
However, we trust that you will understand that all games offered on the site are solely based on luck and would also like to assure you that Lucky VIP is fully licensed and regulated by the UKGC and AGCC. Furthermore, all the games that are on the site are checked and tested on a regular basis by different testing labs to ensure fair play and honest pay outs in accordance with international standards.
Please feel free contact our Customer Support Team who are available for you 24/7. They will be more than happy to assist you regarding any issues you may have. You may reach them on the Toll-Free Number 0800 901 2512 or send an email to https://www.luckyvip.com/ .
At Lucky VIP, our members are extremely important to us! Therefore, we strive to provide the best services we possibly can.
We wish you a great week ahead!
Warm Regards,
Lucky VIP Team
STAY VERY FAR AWAY FROM THESE THIEVES
STAY VERY FAR AWAY FROM THESE THIEVES. IF I HAD MONEY I WOULD SUE THEM RIGHT THIS SECOND.
9 January 2019
Unprompted review
Reply from LuckyVIP
Dear User,
Thank you for writing us your feedback. Hope you are well.
We understand you’re not happy with your experience on Regal Wins and would appreciate to know the reason behind this.
Please contact Support and we will be more than happy to provide you with assistance.
Regal Wins Team
Rubbish
Rubbish! Wagering requirements are expected but once you've played your free spins you should be able to take your winnings and play what game you want; not here! You can only play on the game where you had your free spins! Boring.
21 November 2018
Unprompted review
Reply from LuckyVIP
Dear User,
Thank you for taking the time to provide us with your feedback.
Allow us to shed light on how our bonuses work; we believe there is a misunderstanding.
First off, no two bonus are same. Instead, every single one has its own characteristics and terms, and while one could limit the number of games to a few, others are for all games available.
We certainly are aware that bonuses are not the cup of tea, hence we keep them optional. And when it comes to real cash play, there is no limitation at all; you get to play any game of your choice. Any game at all.
Do contact us for further clarifications!
Lucky VIP Team
Played £430 over 700 spins on one game…
Played £430 over 700 spins on one game .. before anyone says anything I was chasing a non existent bonus!
Emailed and spoke with Logan on live chat.. as I believe they are not following the correct procedures with regards to gaming commission. Withdrawals are kept for 36hours before even being processed. Definitely leave this site alone.. only wished I had seen the reviews before playing!!
1 November 2018
Unprompted review
Reply from LuckyVIP
Dear Helen,
Thank you for sharing your thoughts about Lucky VIP.
We are sorry to hear about the experience that you’ve had though customer satisfaction is our prime goal.
Therefore, we would very much appreciate if you could provide us with the opportunity to rectify any misunderstanding that might have happened and as such we remain available 24/7 through: https://www.luckyvip.com/support/
Lucky VIP Team
Is a scam
Is a scam. Spent over 300, playes only one game with0.45 p/stake. Didnt paid not even one penny, bonus pay is 0.30 p, delete my account. Will never play this site again
26 October 2018
Unprompted review
Reply from LuckyVIP
Hello Cori,
Thank you for writing us your feedback.
While we can easily understand how exasperating it is to never win, we will have to reiterate that gambling is all about luck, on which we barely have any control.
Be assured that being a network licensed and regulated by the Government of the UK, we ensure that everyone has the opportunity to play in a fair system, in which they have real chances to win, we would not have been able to sustain our growth as a company.
For any actions to be taken on your account, we request that you kindly make contact with our Customer Care Team.
Lucky VIP Team
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