Mixed because I have won small amounts, however, this company, along with others, will disable certain games so you can't play them. (When you bet small and win big,( not a huge amount), )they will se... See more
Company replied
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See what reviewers are saying
This scam of an organisation is an absolute joke. STAY WELL AWAY FROM THEM! They keep spamming your inbox and text messages with their so-called “free spins” then when you finally give in and deci... See more
Very slow site and site tends to crash after finishing slots, and other sites pay much better on similar slots too. I don’t believe RNG is being used here. Withdrawals was quick however (within 24 hou... See more
Lucky VIP casino games give you great returns you always end up winning more than you lose in the end may take a little while but best return casino I've come across. You can do live chat and they are... See more
Company replied
Company details
About LuckyVIP
Written by the company
Here at Lucky VIP Casino we promise to treat you like the VIP you are, with fantastic customer service and access to 100s of the very best slots, table and roulette games for you to choose from and you can access them anytime, anywhere from your mobile, tablet or computer.
We offer all new players with a generous welcome offer, but the VIP treatment doesn’t end there. At Lucky VIP Casino, we will continue to reward you with amazing daily, weekly and monthly promotions.
Lucky VIP Casino is licensed and regulated in Great Britain by the Gambling Commission under account number 57924 for GB customers playing on our online sites. For customers outside of Great Britain, we licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commission under license numbers RGL 133 and RGL 134..
We offer all new players with a generous welcome offer, but the VIP treatment doesn’t end there. At Lucky VIP Casino, we will continue to reward you with amazing daily, weekly and monthly promotions.
Lucky VIP Casino is licensed and regulated in Great Britain by the Gambling Commission under account number 57924 for GB customers playing on our online sites. For customers outside of Great Britain, we licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commission under license numbers RGL 133 and RGL 134..
Contact info
United Kingdom
- 0800 901 2512
- support@luckyvip.com
- www.luckyvip.com
2.3
Poor
191 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Withdrawal time and process is very…
Withdrawal time and process is very long winded, they will hold on to your money as long as physically possible regardless of withdrawal method. Live chat unable to provide updates as they cannot contact the “finance team”.
11 October 2018
Unprompted review
Reply from LuckyVIP
Hi Oliver.
Thank you for taking the time to write to us.
Our goal has always been to satisfy our customers with the wonderful gaming experience they have with us and your comments will for sure help us deliver a better service.
Furthermore, please do not hesitate to direct your concerns to the Customer Service Management team by emailing them on csmanagers@daubltd.com and they will be more than happy to assist you.
Until that time, we wish you spend a good evening ahead.
Lucky VIP Team
I have spoken too Curtis on live chat…
I have spoken too Curtis on live chat he was amazing helped me with everything that i needed and quick he knew what he was doing excellent customer service very nice guy these live chats need more people like him on board
6 July 2018
Unprompted review
Reply from LuckyVIP
Hello Stepas,
Thank you for taking the time to write us your precious words. Having you around brings us as much happiness as reading from you and seeing that you were satisfied and made happy by is doubles the joy.
We are an amazingly trained army demonstrating a perfect balance between friendliness and the ability to deal with queries in the most proficient fashion.
As much as we’re happy about our people, we take pride in the service and the games we provide; we have over 300 trending games you will enjoy.
We invite you to share the joy with your friends and family; we will be happy to have them all around.
Lucky VIP Team
Terrible
Great choice of games if you can get them to load! Could only load one game. I will not be using again, I will stick to my trusted sites!
7 April 2018
Unprompted review
Reply from LuckyVIP
Dear Valued Member,
Greetings from the Lucky VIP Team.
We would like to thank you for taking your previous time to write to us, though we regret to hear that our services did not meet your expectations.
Rest assured, our support team will be more than happy to clarify the situation for you should you wish to discuss further about your account.
We are available on live help service 24/7 and you can reach us through https://www.luckyvip.com/help
Looking forward to hear from you soon.
Regards,
Lucky VIP support
Poor experience would not recommend
Poor experience. Slow withdrawal times, not a responsible gambling site even tho they claim to be using scripted language that means nothing to a real person
2 April 2018
Unprompted review
Reply from LuckyVIP
Dear Valued Member,
Thank you for informing us about your experience on our site.
We truly regret to hear about your discontent with regards to our withdrawal process.
As such, we will kindly request you to get in touch with our Friendly Support Team who will be able to assist you more accurately and clear any confusion that might have occurred.
We are available on live help service 24/7 and you can also reach us on our toll free number on 0800 901 2512.
Looking forward to hear from you soon.
Kind Regards,
Lucky VIP Support
Reply from LuckyVIP
We strive to give our players the Lucky VIP treatment, so we're glad you like our regular bonuses.
Kind Regards,
Lucky VIP Casino
Great selection of games
6 November 2017
Unprompted review
Reply from LuckyVIP
Thank you for the review. We've got over 200 games to choose from and we're always adding more, so we're happy you like our large selection.
Kind Regards,
Lucky VIP Casino
Goood gaming
6 November 2017
Unprompted review
Reply from LuckyVIP
Thanks for leaving a 5* review Bradley.
Kind Regards,
Lucky VIP Casino
Nice site with lots of good slots …
Nice site with lots of good slots on.havent won yet but that's the risk of gambling
6 November 2017
Unprompted review
Reply from LuckyVIP
We're glad that you like our wide selection of slots. We wish you all the luck Andrew!
Kind Regards,
Lucky VIP Casino
Reply from LuckyVIP
Hi Tanya,
Thank you for the 5* review. We hope you continue to play at Lucky VIP.
Kind Regards,
Lucky VIP Casino
Excellent gaming experience
Excellent gaming experience, wide choice of games and speedy payment of funds when requested. A very good gaming site.
6 November 2017
Unprompted review
Reply from LuckyVIP
That's great to hear. Thank you for taking the time to leave a review.
Kind Regards,
Lucky VIP Casino
Reply from LuckyVIP
Hi Kristine,
Thank you for leaving a review. We're glad you are enjoying your Lucky VIP experience.
Kind Regards,
Lucky VIP Casino
Good casino with great regular bonuses
31 August 2017
Unprompted review
Reply from LuckyVIP
Thank you for your review Alison. It's good to hear that you like our regular bonuses.
Kind Regards,
Lucky VIP Casino
Happy wit wat I play
31 August 2017
Unprompted review
Reply from LuckyVIP
We're glad that you're happy playing at Lucky VIP!
Kind Regards,
Lucky VIP Casino
It's a good sight and I thoroughly …
It's a good sight and I thoroughly enjoy it.
30 August 2017
Unprompted review
Reply from LuckyVIP
Hi Megan,
Great to hear that you are enjoying our site. Thanks for the review.
Kind Regards,
Lucky VIP Casino
Happy player
Very trusting site to play on. I've won a few Times and money always reaches your bank. Very good bounces.
29 August 2017
Unprompted review
Reply from LuckyVIP
Congratulations on your wins Sharon! We hope you continue to enjoy playing at LuckyVIP.com!
Kind Regards,
Lucky VIP Casino
Nice site good selection of games
29 August 2017
Unprompted review
Reply from LuckyVIP
That's great to hear. Watch out for more games that are coming soon!
Kind Regards,
Lucky VIP Casino
Excellent casino with all the top games …
Excellent casino with all the top games and quick pay outs and good customer service .
29 August 2017
Unprompted review
Reply from LuckyVIP
We're glad to hear that you like our large choice of games and our friendly customer service team!
Kind Regards,
Lucky VIP Casino
Great site
Great site. Has a quiet a few games to play. I also withdrew too which is a bonus 😀
29 August 2017
Unprompted review
Reply from LuckyVIP
Congratulations on the win Deborah. We hope you keep enjoying playing at Lucky VIP Casino.
Kind Regards,
Lucky VIP Casino
Easy to use
Easy to use, fab games and really good deposit bonus offers on a regular basis. Also the wagering requirements are set at a fair amount. Love this site 👍😀
29 August 2017
Unprompted review
Reply from LuckyVIP
Hello,
Thank you for your review. We are very pleased that you are happy with the selection of games and promotions. We hope that you continue to enjoy playing at our site.
Kind Regards,
Lucky VIP Casino
very good service
29 August 2017
Unprompted review
Reply from LuckyVIP
Hi Richard,
Thank you for leaving a review. It's pleasing to see that you are having a great experience at Lucky VIP Casino.
Kind Regards,
Lucky VIP Casino
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