Initially when I wanted to order, this item was out of stock so I filled out the form to be contacted when it became available. I never received the email despite the SKU becoming available again. Thi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The quality of the wallet IPhone case is very nice. Several color options. My only concern is the case doesn’t close when only a few credit cards & driver’s license are placed inside. I’m hoping... See more
I am a repeat and happy Lucrin customer. The products are of the highest quality materials and beautifully made. I have my first beef ever, however, which cost Lucrin one star. I ordered a jewelry cas... See more
We ordered the wrong iPad cover to replace the one I had soiled and worn out. Lucrin cheerfully and efficiently sent me a return authorization and return label, then issued a refund when they receive... See more
Company details
Written by the company
Established in 1994, LUCRIN flaunts over 30 years of expertise in leather handcrafting through several collections of bespoke leather essentials. Lucrin Geneva's sublime craftsmanship combines practicality, elegance, and timeless designs. Our distinctive style, designs, and diverse array of colors enthrall leathercraft connoisseurs and enthusiasts from around the globe. Lucrin Geneva offers unparalleled customization possibilities to our customers, all done with utmost care, precision, and love. Our luxury leather products also make precious gifts of time and attention for your loved ones.
Written by the company
- Personalize all your items
- Worldwide shipping
- Diverse means of Payments
- Satisfied or Refund
Contact info
United States
- customer@lucrin.com
- www.lucrin.com
4.1
Great
1k reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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Great product.
Great product. Well made and will definately purchase from them agaim.
15 January 2026
I have placed my order almost a month…order US000144886
I have placed my order almost a month ago.Few days later I received one item from the order.After that I am trying to have a proper feedback from Lucrin .They gave me a UPS tracking number.UPS claims that thet do not have the parcel.Yesterday a received a new UPStracking number from your company .This tracking number is destined to Germany and not Greece!I am very suprised of the service and the inefficiency which is not a characteristic of Swiss
13 January 2026
Reply from LUCRIN Geneva
Dear Sir/ Madam,
Thank you for your feedback. According to our records, this issue has already been resolved by our team. However, if you require further assistance or have any additional questions, please contact us directly at **customer@lucrin.com** and we will be happy to help.
Best regards,
The LUCRIN Team
The desk pad with the edge protector is elegant
The desk pad with the edge protector is a game changer for my desk that takes a beating from my chair. It elevated the look of my office tremendously and it looks beautiful.
23 January 2026
We never received desk blotter pad and…
We never received desk blotter pad and still waiting. We would’ve never bought the accessories. We knew we weren’t gonna get the bladder pad very disappointed we’d like a return on our money please
3 February 2026
Reply from LUCRIN Geneva
Dear Sir/Madam,
Thank you for sharing your feedback with us. We are truly sorry to learn about your experience, as this does not reflect the level of service we strive to offer at LUCRIN Geneva.
To assist you swiftly, may we kindly ask you to contact us at customer@lucrin.com?
Our Customer Experience Team will be pleased to look into this matter immediately and find a solution that meets your expectations.
Warm regards,
The Lucrin Team
I have ordered twice from your company
I have ordered twice from your company. Once in 2022 and against in 2026.
Each time I ordered there was a problem. In 2022, your website wasn’t working properly and as a result, two orders were placed.
This time there was another problem with your website and customer service.
My name is Yvonne Caprola and you could look it up.
3 February 2026
Reply from LUCRIN Geneva
Dear Sir/Madam,
Thank you for your review. We are genuinely sorry to hear about your experience,
and we would like to assure you that this is not representative of the quality and
service we are committed to delivering.
We notice that no previous request has been logged with our Customer Experience
Team. We kindly invite you to contact us at customer@lucrin.com, so that we may
personally investigate the matter and offer you an appropriate solution.
Your satisfaction is extremely important to us, and we remain fully at your disposal to
assist you.
Warm regards,
Lucrin Team
Haven’t received my order
Haven’t received my order. Stuck somewhere in customs. I guess living in the US with Trump as president has its consequences.
3 February 2026
Reply from LUCRIN Geneva
Dear Sir/Madam,
Thank you for taking the time to share your feedback. We are sincerely sorry for the initial inconvenience you encountered, and we understand how frustrating this can be.
Please be advised that your case has already been handled and resolved by our Customer Experience Team. Should you have any further questions or need additional assistance, you may reach us directly at customer@lucrin.com — we are always happy to help.
We truly appreciate your patience and the opportunity to make this right.
Warm regards,
Lucrin Team
Timely and high quality …
The product arrived in a timely manner with the usual high quality that I’ve experienced in the past with Lucrin
8 January 2026
Good costumer service
19 January 2026
Nice but not worth the price
Delivery took about a week. Case is nice with nice monogram but not worth the price. The leather is nothing special and the colour is not a deep navy blue.
26 January 2026
Reply from LUCRIN Geneva
Dear Sir/ Madam,
Thank you for taking the time to share your feedback.
We are pleased to hear that you appreciated the monogram and overall look of the case, but we are truly sorry to learn that the leather and colour did not fully meet your expectations, especially in terms of depth of navy blue and perceived value.
We would very much appreciate the opportunity to assist you further. Please feel free to contact us directly so we can review your case and support you accordingly.
The LUCRIN Team
Apart from the price the phone case was…
Apart from the price the phone case was great quality and delivery quickly
26 January 2026
I needed a new cover for my iphone 13…
I needed a new cover for my iphone 13 pro max. I did a search and found the Lucrin site. I selected the brown crocodile. I recieved the new cover quickly and was amazed by how well crafted all the details were.
26 January 2026
This purchase is a replacement for a…
This purchase is a replacement for a Lucrin iPhone 6 Pro case that was purchased in July, 2025. One of the belt loops is ripping above the stitching. I wanted to replace it before it becomes useless. I like the case, but not the quality.
23 January 2026
Reply from LUCRIN Geneva
Dear Sir/ Madam,
Thank you very much for your feedback — we truly appreciate you taking the time to share your experience.
We are sorry to hear about the issue you encountered. Could you please contact us directly so we can review your case and provide you with an appropriate solution?
The LUCRIN Team
Ripped off
I have just received a monogrammed, leather bound, diary ordered on the website for a considerable amount of money. Whilst the leather looks good, it is remarkably thin. But the biggest issue - the diary insert supplied is for 2023. How incredibly pointless. I'll update this when (if) the company replies, but I suspect I have been well and truly ripped off.
30 January 2026
Unprompted review
Reply from LUCRIN Geneva
Dear Mr Thomson,
Thank you for your feedback. We are sorry for the concern caused by this situation.
As per our records, your matter has now been resolved. Should you need any further assistance, please do not hesitate to contact us directly — we remain at your full disposal.
Kind regards,
The LUCRIN Team
Exceptional leather quality
21 January 2026
The case is very nice and quality is…
The case is very nice and quality is terrific. However, the three camera lenses are a little tough with the case. The supple leather quickly fits to it BUT going in each time it catches.
Also when I ordered I missed or it wasn’t clear enough and the monogram is on the bottom instead of the top near the opening.
I would highly recommend this product for quality of workmanship. My last one was great until replaced because of new phone size.
30 December 2025
Very disappointing quality & durability
Very disappointing. Marked and scuffed quickly. Corners delaminated. I had thought buying a non-chinese manufactured product would have guaranteed better quality but my previous Apple leather case (Made in China) performed much better for 1/2 the price. Would not buy again.
27 January 2026
Unprompted review
Reply from LUCRIN Geneva
Dear Sir/ Madam,
We are truly sorry to read about your experience and sincerely apologize for the disappointment caused.
This is certainly not the level of quality or durability we strive to deliver. We would very much appreciate the opportunity to review your case in more detail and explore a better solution for you. Please do not hesitate to contact our customer service team directly so we can assist you further and assess the most appropriate next steps.
Thank you for sharing your feedback—it helps us continue to improve.
The Lucrin Team
My recent purchase of bespoke sliding…
My recent purchase of bespoke sliding case for business cards in black with gold engraving of name reached me on time, looking simply gorgeous and perfect, loved the design and smoothness of the leather and chic design.
20 January 2026
Perfect in every way
The bag is beautiful, well made and the perfect size. It was a gift for my husband and he loves it.
30 December 2025
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