Horrible customer care! They sent the wrong item, then would not honor listed price on their website. Returned and will not purchase from then again. Buyer beware.
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Reporting this site. Placed order 3 days ago. Money immediately taken from my account but have not received any order information or receipt for the purchase! The telephone number they have listed ke... See more
Selection and pricing minus customer service. Overall yes im happy with my purchase and the price however good luck receiving customer service help. I tried to call their number dozens of times to... See more
The particular case I ordered seems either very scare right now, or extremely expensive where I did find it. I was pleasently surprised to find it both in stock and very reasonably priced at L.O. The... See more
Company replied
Company details
Information provided by various external sources
Luggage Online - We carry Rimowa, Samsonite, Bric's, Travelpro, Hartmann and more. Featuring luggage, backpacks, duffel bags, briefcases, and travel accessories.
Contact info
260 liberty st, 08840, metuchen, United States
- 1-844-999-7678
- customerservice@luggageonline.com
- www.luggageonline.com
2.1
Poor
431 reviews
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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Excellent
Excellent. Will definitely purchase from your store again. Will recommend your store to all my friends and family!
20 March 2022
Luggage arrived ontime but with…
Luggage arrived ontime but with scratches on it. They hold a lot very securely and held up well after it's 1st use
15 March 2022
First time buyer and I was really impressed
First time buyer and I was really impressed with the product options, the deals, the quick delivery (2 days!), and the customer service. Very happy with this company and anticipate ordering from them again in the future.
12 March 2022
Reply from Luggage Online
Your positive feedback is greatly appreciated. Thank you for trusting us :)
this was very easy for me
10 March 2022
Received my Tumi backup backup in a…
Received my Tumi backup backup in a matter of days.
I love it!
9 March 2022
I ordered 3 luggages of 28 inches
I ordered 3 luggages of 28 inches . They are to big for what I want , so I did the return very easy , and they refund my money back between 7 -10 days . Then I order the right ones , 24 inches . , and everything was fine . Thank you it was a pleasure to do my shop with you . Fully recommended .
9 March 2022
The luggage is as good as the service
The luggage is as good as the service. A+
Great product, very happy! Highly rec
4 March 2022
Sent the wrong color
Sent the wrong color. Company paid to send it back and sent the correct one the same day the returned one arrive. Awesome customer service.
3 March 2022
Great team of people to deal with and…
Great team of people to deal with and fabulous customer service.
I always go to luggage online for all my travel needs!
28 February 2022
Happy Customer!
WOW! I called to determine if the Washington holiday discount was still in effect on the Nonstop brand 3 piece set with packing cubes and powerpak. It was! Not only was the rep who took my call helpful, the price was affordable, the shipment arrived within days and the product is everything I hoped for. Very happy customer!
28 February 2022
Overall Experience
User-friendly website. Easily found exactly what I was looking for and price could not be beat. Hoping that I when I receive with my purchase I am as happy with the product as I was with the "shopping" end of it. :)
UPDATE: Yes, yes, yes! - Thrilled with the luggage. It was exactly what I had hoped for & secondly, I had to deal with Customer Service for a question I had & the Customer service I received could NOT BE BEAT!!!!! Amazing on all counts!!! Thank you!
23 February 2022
I ordered a large Briggs and Riley…
I ordered a large Briggs and Riley @Work bag, and Luggage Online was great to deal with from start to finish. Very satisfied with both my experience, and the product they delivered!
21 February 2022
quick shipping and delivery
quick shipping and delivery, product wrapped well. easy returns
17 February 2022
I bought it as a gift for my…
I bought it as a gift for my boyfriend. His birthday is next month. I was happy with how quickly it arrived and how beautiful it is
15 February 2022
Very smooth and quick return process
14 February 2022
Luggage shipped promptly!
Luggage arrived quickly and they nested it so save shipping packaging.
14 February 2022
You promo codes NEVER work
You promo codes NEVER work, too time consuming and frustrating
14 February 2022
Faster than over night
Faster than over night, 18 hours!
Alex extremely helpful, I felt like she cared. Second order pending
9 February 2022
Competitive pricing on hard to find…
Competitive pricing on hard to find items. Good customer service.
27 January 2022
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