Horrible customer care! They sent the wrong item, then would not honor listed price on their website. Returned and will not purchase from then again. Buyer beware.
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Reporting this site. Placed order 3 days ago. Money immediately taken from my account but have not received any order information or receipt for the purchase! The telephone number they have listed ke... See more
Selection and pricing minus customer service. Overall yes im happy with my purchase and the price however good luck receiving customer service help. I tried to call their number dozens of times to... See more
The particular case I ordered seems either very scare right now, or extremely expensive where I did find it. I was pleasently surprised to find it both in stock and very reasonably priced at L.O. The... See more
Company replied
Company details
Information provided by various external sources
Luggage Online - We carry Rimowa, Samsonite, Bric's, Travelpro, Hartmann and more. Featuring luggage, backpacks, duffel bags, briefcases, and travel accessories.
Contact info
260 liberty st, 08840, metuchen, United States
- 1-844-999-7678
- customerservice@luggageonline.com
- www.luggageonline.com
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Outstanding Service - Exceeded Expectations
Called and spoke to a representative in the customer service dept. I was needing a piece of luggage sent to me in Florida and it was going to be time sensative. She checked to make sure the luggage I wanted was in stock and could be shipped in time. It was and she told me that if I ordered that day, it usually ships out the next. I went ahead and ordered. I was really surprised to recieve an email the next morning letting me know it had been shipped. Now thats service...

Reply from Luggage Online
Excellent Suitcase Super-fast shipment
The suitcase is exactly what I was looking for. The price was reasonable with quick shipment. I will continue to shop for luggage here.

Reply from Luggage Online
Shipped very quickly and luggage is…
Shipped very quickly and luggage is perfect. Thank you!

Reply from Luggage Online
Wow, that was fast!
Fastest service ever received! And for a quality product! Can't go wrong with Tumi products. Asked a question on website chat, they quickly answered product was in stock, ordered item, fastest shipping ever, received item with a day of ordering!

Reply from Luggage Online
Just what I needed
So happy I could find this bag!!!! Great B&R quality, quick shipping and affordable pricing. Perfect purchase.

Reply from Luggage Online
I Purchased the Blue Quilted Circlet…
I Purchased the Blue Quilted Circlet Set for my husband's birthday (August). So when we travel, he can put his belts in the large one and some accessories in the small one. I have a set (Red) as well, I love them. They are sturdy and when my suitcase is packed I can find them easily. My husband is always looking for his belts either in the suitcase or in the hotel dresser drawers. This will solve the problem.

Reply from Luggage Online
I’d give you zero stars but 1-star is…
I’d give you zero stars but 1-star is the lowest possible rating. Nobody responded to my email request to apply a discount code to my order after I placed it. Maybe this will get your attention.🖕

Reply from Luggage Online
Great price for Briggs & Riley
Great price for Briggs & Riley, quick shipping, good packaging. Thanks.

Reply from Luggage Online
Great for frequent travellers!
Great for frequent travellers! We received our luggage promptly and in perfect condition at a pricepoint lower than any other reliable seller on the internet. Highly recommended!

Reply from Luggage Online
Excellent Order Experience
The particular case I ordered seems either very scare right now, or extremely expensive where I did find it. I was pleasently surprised to find it both in stock and very reasonably priced at L.O. The order acknowledgement, shipping duration and frequent status updates were some of the best I have experienced. The item was in expected new condition and works properly. No surprises, other than there were no surprises. Highly recommended.

Reply from Luggage Online
Happy camper
I bought an Osprey backpack on sale at nearly half the price of retail with free shipping. Super happy with the order. It was delivered quickly and was just what I needed.

Reply from Luggage Online
Very disappointed 😔
I usually buy from this website and I always like it but this time I am disappointed, because the style of the suitcase in the photo is not the same I received.The suitcase broke after I pack in and I was trying to closed it. I am very disappointed with this last purchase I made. 😬

Reply from Luggage Online
Very nice and friendly interface.
easy interface to look for what you want and find in a matter of seconds.

Reply from Luggage Online
Perfect luggage for my two daughters
Perfect luggage for my two daughters. So well-made and so light and easy to push / pull along while traveling, especially in an airport.

Reply from Luggage Online
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