Horrible customer care! They sent the wrong item, then would not honor listed price on their website. Returned and will not purchase from then again. Buyer beware.
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Reporting this site. Placed order 3 days ago. Money immediately taken from my account but have not received any order information or receipt for the purchase! The telephone number they have listed ke... See more
Selection and pricing minus customer service. Overall yes im happy with my purchase and the price however good luck receiving customer service help. I tried to call their number dozens of times to... See more
The particular case I ordered seems either very scare right now, or extremely expensive where I did find it. I was pleasently surprised to find it both in stock and very reasonably priced at L.O. The... See more
Company replied
Company details
Information provided by various external sources
Luggage Online - We carry Rimowa, Samsonite, Bric's, Travelpro, Hartmann and more. Featuring luggage, backpacks, duffel bags, briefcases, and travel accessories.
Contact info
260 liberty st, 08840, metuchen, United States
- 1-844-999-7678
- customerservice@luggageonline.com
- www.luggageonline.com
2.1
Poor
431 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Love this website
3 June 2021
Rip-off merchants, avoid
Order never made it from the courier to me, and was eventually sent back (according to tracking). Company never responded to any emails or followup but kept my money. Absolutely disgraceful, luggageonline is untrustworthy and I'll never use again.
28 May 2021
Unprompted review
So far so good with Kathmandu
So far so good and a great product with obviously a great company to. Thank you.
23 May 2021
Reply from Luggage Online
Glad to hear you are satisfied.
Thanks for shopping!
-Customer Service
I really like this luggage for my vacation travel.
I ordered the expedited shipping and it arrived very quickly, the size and shape was exactly what I expected.
18 May 2021
Reply from Luggage Online
We are so glad you are satisfied. Happy we were able to provide you with expedited shipping and you received everything as expected.
Thank you for giving us a chance to serve you.
Customer Service
Reply from Luggage Online
We are so glad you were able to find something you liked at our store. We strive to provide the best prices and fast shipping to all our customers.
Thank you!
-Customer Service
I ordered on tipe of luggage for may…
I ordered on tipe of luggage for may trip and they sent me a different one and don't my order was for 3 luggage and all was a wrong one
26 April 2021
Reply from Luggage Online
I sincerely apologize for any inconvenience this may have caused you. Since this is the first time we have heard about this issue customer service will be reaching out to you so that we can properly resolve the issue with your order.
Have a great day,
Customer Service
This seller had damaged piece of…
This seller had damaged piece of luggage and tried to sell it to me , then cancelled order. Just waisted my time.
Would not recommend it to a friend
31 March 2021
Reply from Luggage Online
We apologize for any inconvenience this may have caused you. All of our items are inspected before shipped, and when we saw your item we did not feel comfortable to ship it out to you. unfortunately you ordered the last one and it is discontinued by the company. We understand your disappointment with the cancelation but we will work harder to ensure our last remaining items are inspected while kept in inventory.
-Customer Service
Great customer service
excellent customer service, and great price for the item. Arrived very quickly
16 March 2021
I absolutely love my Ted Baker luggage!
16 March 2021
Purchasing from luggageonline.com was a…
Purchasing from luggageonline.com was a great experience. Pricing was very good, product was received in less than 48hrs, and they provided excellent customer service with my inquiries.
10 March 2021
Fast shipping!
21 February 2021
My highest recommendation
I have ordered several suitcases from Luggage online. The service is quick and the sales and quality are great!
5 February 2021
Customer service was very good when I…
Customer service was very good when I called about an order and they were very quick to ship.
14 December 2020
Reply from Luggage Online
We are so glad we were able to help you with your order in a timely manner. Thank you for your support and enjoy your purchase.
-Customer Service
Reply from Luggage Online
Thank you for your kind words. We continue to find the best selection at the lowest prices!
Happy Holidays,
Customer Service
great seller
11 December 2020
Reply from Luggage Online
Thank you for your review. Safe travels.
-Customer Service
Reply from Luggage Online
Thank you for being a loyal customer!
Happy Holidays,
Customer Service
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