Shaw Sofa — 3 stars We love the look of this sofa — the design and style are exactly what drew us to it, and it looks beautiful in our space. However, we’ve been disappointed in the quality so... See more
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Review summary
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The kitchen light arrived on time. I love the look and it fits beautifully for the space however, the bulbs were dim for our kitchen so we had to purchase a brighter bulb. The bar that holds the shad... See more
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I love, love love the quality and style of both trays and have been eyeing them for a while. The only thing I would comment on is the packing for shipping. The handles on the rectangle tray weren't su... See more
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The color was not very accurate to the website photographs and I realize I should have ordered the swatch but, I incorrectly thought it would be closer to the images and less orange than how it reads... See more
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Company details
About Lulu and Georgia
Written by the company
We design and curate the best in interiors to inspire your home. Shop our carefully curated selection of rugs, furniture, and décor.
Contact info
5410 Wilshire Blvd, 90036, Los Angeles, United States
- support@luluandgeorgia.com
- www.luluandgeorgia.com
3.5
Average
6k reviews
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Reply from Lulu and Georgia
Stephanie,
We are so happy to hear that you had a great experience with both our service and our product. Thank you for your kind words!
Lulu and Georgia
We love the fabric great product
We love the fabric, the construction of the sham and the fast delivery. We are extremely pleased with our pillow shams! We used dreamy blue pillow inserts for them, and they fit perfectly with the standard size. Thank you.
10 August 2026
Reply from Lulu and Georgia
Janie,
We're absolutely delighted to hear how pleased you are with your new pillow shams! It's wonderful to know that the fabric and construction met your expectations, and that the delivery was fast. We're especially happy that they fit perfectly with your dreamy blue pillow inserts.
Lulu and Georgia
The customer service is superb and the…
The customer service is superb and the quality is unmatched. We have had a great experience all around.
3 August 2026
Reply from Lulu and Georgia
Theresa,
We are so happy to hear that you had such a great experience with us! We truly appreciate your kind words about our customer service and the quality of our products.
Lulu and Georgia
Unfortunately the delivery service you…
Unfortunately the delivery service you use on small- mid size rugs, which is FedEx sits on the product for days before delivering. Promise after promise and consistent date changes. Their service is a huge fail as this is not a 1 off. I found this service terrible for years now. So no I don’t have my product yet and idk when I will get it. It’s 19 miles from my house just sitting.
10 August 2026
Reply from Lulu and Georgia
Hi Debbie,
We’re sorry to hear about the repeated delivery delays and understand how frustrating it is to see your package sitting nearby without being delivered. We appreciate you sharing this feedback regarding our third-party carrier.
We do see that your 8x10 rug has now been delivered, and we hope you’re happy with the rug itself. Thank you for your patience while this was being resolved.
Reply from Lulu and Georgia
Kelsey,
We are so pleased to hear that your experience was punctual, professional, and easy! Thank you for sharing your positive feedback with us.
Lulu and Georgia
Beautiful sofa❤️great delivery service!
3 August 2026
Reply from Lulu and Georgia
Kanchana,
We're so happy to hear that you love the sofa and that our delivery service met your expectations! Your kind words mean a lot to us.
Lulu and Georgia
I had issues with the delivery company
I had issues with the delivery company, twice they scheduled and did not deliver.
3 August 2026
Reply from Lulu and Georgia
Ana,
We’re truly sorry to hear about the repeated delivery issues you experienced. We understand how frustrating this must have been. We do see that your order has now been delivered, and we appreciate your patience while we worked to get this resolved.
Thank you,
Lulu and Georgia
Reply from Lulu and Georgia
Michelle,
We're glad to hear our team was helpful and respectful. We appreciate your kind words.
Lulu and Georgia
Timely delivery and great notifications.
2 August 2026
Reply from Lulu and Georgia
Betsy,
We're so glad to hear that your delivery arrived on time and that you appreciated the updates! We always strive to keep our customers well-informed.
Lulu and Georgia
Poor quality
We ordered a rug and it’s already fraying with several loose threads despite following the care instructions. I’m so disappointed in the quality for the price.
22 July 2026
Reply from Lulu and Georgia
Hi Lexy,
We’re sorry to hear about the fraying and loose threads, especially after following the care instructions. We do see that one of our agents is currently assisting you with this matter and will continue working with you toward a resolution.
Thank you for your patience and understanding.
Great customer service
Orders are quickly filled and customer service is personalized. The quality of the item I bought was excellent and the color depicted online was accurate.
30 July 2026
Reply from Lulu and Georgia
Hi Patti,
We're so happy to hear your order was filled quickly, and that you received personalized customer service! It's wonderful that you're pleased with the quality, and accurate color of your item.
Lulu and Georgia
Sofa arrived on time
Sofa arrived on time, it was moved into my house easily, the guys put the cushions on, took a pic, I signed the paperwork and left. Good job by all
7 August 2026
Reply from Lulu and Georgia
Nancy,
We're so happy to hear that your sofa arrived on time and that our delivery team provided such a smooth and efficient experience! Thank you for sharing your positive feedback.
Lulu and Georgia
Getting contacted by an actual person…
Getting contacted by an actual person offering to assist me with wallpaper selection and purchasing was an unexpected pleasure. While I didn't love the samples, shipped free and timely, I'm sure taking the next steps would have been met with superior customer care for an online store.
30 July 2026
Reply from Lulu and Georgia
AG,
We're so pleased to hear that our team provided such a positive experience with your wallpaper selection! We appreciate your kind words about our customer care, and we're glad the samples arrived promptly.
Lulu and Georgia
Impossible to reach customer service…
Impossible to reach customer service for days and then order never arrived in time.
The item showed a 1-3 business day shipping time. It will end up arriving nearly 3 weeks after I placed the order.
6 August 2026
Reply from Lulu and Georgia
Hi Joe,
We’re sorry to hear about the difficulty reaching our Customer Experience team and the delay with your order. We understand how frustrating it is when an order doesn’t arrive within the expected timeframe.
We do see that your order has recently shipped and a delivery date has now been scheduled with our carrier. We appreciate your patience and hope the remainder of the delivery process goes smoothly.
It has been quite unbelievable trying…
It has been quite unbelievable trying to get the furniture and rugs delivered for my project through metropolitan. I have spent over two hours trying to coordinate the delivery because I keep getting different information about when the items will be received by the warehouse. Then I’ve scheduled a delivery and no one comes to deliver. So then I call to find out and they tell me they are still waiting. And this has happened over and over again. It’s unbelievable. I am very very reluctant to purchase from Lu Lu and Georgia again for my business which is unfortunate because there are a lot of beautiful things.
28 July 2026
Reply from Lulu and Georgia
Hi Emily,
We’re very sorry for the frustration and inconvenience caused by the repeated delivery delays and conflicting information from the carrier. We understand how disruptive this can be, especially when coordinating deliveries for a project.
We do see that your items are scheduled to ship tomorrow, and we sincerely hope the remainder of the delivery process goes smoothly. If anything else comes up, please don’t hesitate to reach out to our Customer Experience team so we can assist in addressing your concerns.
Thank you for your patience and for sharing your feedback.
The delivery was smooth however I was…
The delivery was smooth however I was disappointed that the rug pad is being delivered separately so now we will have to move the furniture again and redo the whole install once the pad arrives. Additionally, I have dogs and have had many rugs over the years and this one has already taken a real beating in less then 24 hours. My dogs have never done this to another rug before, even other flat weaves, so I would tell anyone with dogs not to purchase this rug. I don't think it is going to last 6 months in my home. I have rugs in my home that I've had for 15+ years that are in much better condition than this one is one day later.
7 August 2026
Reply from Lulu and Georgia
Hi Alie,
Thank you for your feedback! We sincerely apologize for the inconvenience your pets have caused with the rug's quality. If you're looking for pet-friendly rug options, we are happy to assist you. Our Design services can help you find a more suitable rug, just let us know!
Lulu and Georgia
Long shipping time despite claiming item would be shipped in 1-3 business days
The online advertising for this rug stated that it ships in 1-3 business days. I ordered the rug 2 weeks ago (to arrive before hosting a family event) and the white glove delivery courier still does not have the rug. For such an expensive item, the shipping logistics are quite disappointing.
29 July 2026
Reply from Lulu and Georgia
Hi Erin,
Thank you for your feedback. We sincerely apologize for the inconvenience regarding the shipping delays of your rug. We're pleased to let you know that the rug has reached the final mile warehouse in your area, and a delivery date has been scheduled for this week. Please let us know if you have any further questions, we are happy to help.
Lulu and Georgia
I love the pillows, but too small
I love the pillows, but disappointed with their size. I wish that they could be made larger, 16 inches instead of 14 inches
7 August 2026
Reply from Lulu and Georgia
Hi Annette,
We're happy to hear you love the pillows! We appreciate your feedback regarding the size which is helpful for us in considering options for future designs.
Lulu and Georgia
Love this mirror!
Love the mirror! So sexy and spicy but also neutral at the same time. It’s perfect
6 August 2026
Reply from Lulu and Georgia
Emma,
We are so happy to hear you love the mirror and find it both exciting and versatile! Thank you for your wonderful feedback.
Lulu and Georgia
I order an awesome mirror by Aimee Song…
I order an awesome mirror by Aimee Song and arrived quick and safely packed. I'm over joyed to have discovered a precious gem Lulu and Georgia. I'm excited about my next purchase.
22 July 2026
Reply from Lulu and Georgia
Crystal,
We are so happy to hear how much you love your new mirror and that it arrived quickly and safely! We appreciate your kind words and look forward to your next purchase.
Lulu and Georgia
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