Shaw Sofa — 3 stars We love the look of this sofa — the design and style are exactly what drew us to it, and it looks beautiful in our space. However, we’ve been disappointed in the quality so... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The kitchen light arrived on time. I love the look and it fits beautifully for the space however, the bulbs were dim for our kitchen so we had to purchase a brighter bulb. The bar that holds the shad... See more
Company replied
I love, love love the quality and style of both trays and have been eyeing them for a while. The only thing I would comment on is the packing for shipping. The handles on the rectangle tray weren't su... See more
Company replied
The color was not very accurate to the website photographs and I realize I should have ordered the swatch but, I incorrectly thought it would be closer to the images and less orange than how it reads... See more
Company replied
Company details
About Lulu and Georgia
Written by the company
We design and curate the best in interiors to inspire your home. Shop our carefully curated selection of rugs, furniture, and décor.
Contact info
5410 Wilshire Blvd, 90036, Los Angeles, United States
- support@luluandgeorgia.com
- www.luluandgeorgia.com
3.5
Average
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
After initially receiving two outdoor…
After initially receiving two outdoor pillows with defective zippers, we were very pleased to finally receive a replacement pillow cover that worked perfectly! Throughout the entire process, the customer service team was exceptionally responsive, courteous, and helpful. Their continued follow-up and commitment to resolving the issue were greatly appreciated. Excellent customer service and a very positive experience!
30 July 2026
Reply from Lulu and Georgia
Greg,
We are so glad to hear that we were able to resolve the issue with your outdoor pillow covers and that you are now pleased with the replacement. We truly appreciate your patience and kind words about our customer service team's responsiveness and commitment. Your positive experience means a lot to us!
Lulu and Georgia
Reply from Lulu and Georgia
Hi Gianna,
We're so glad you love the sconces that you ordered! Thank you for your kind words, and for choosing to shop with us.
Lulu and Georgia
Great quality, comfy, and gorgeous!
The order took longer than we expected to arrive but it was worth the wait. The quality is 10/10. The delivery team was great. It was a bit of a tight fit to get the sofa into the room. The team figured it out and had it set up in no time. Sofa is super comfy and the bed is easy to pull out.
29 July 2026
Reply from Lulu and Georgia
Hi Lolo,
We're so glad to hear you're enjoying the sofa's quality and comfort! We appreciate your patience with the delivery time and are happy our delivery team could expertly navigate the tight space.
Lulu and Georgia
I don’t have my rug and have no eta
I don’t have my rug and have no eta. I tried to reach out to customer service and never heard back
30 July 2026
Reply from Lulu and Georgia
Hi Morgan,
We’re sorry to hear you haven’t received your rug and have not been provided with an updated ETA. We also apologize that you did not receive a response from our Customer Experience team.
We’ll have a representative review your order and follow up with you regarding the status and next steps. Thank you for bringing this to our attention.
Fast shipping!
29 July 2026
Reply from Lulu and Georgia
Hi Stephanie,
Thank you for your feedback! We're thrilled to hear that our shipping service met your expectations. We sincerely appreciate you choosing to shop with us.
Lulu and Georgia
Great customer service
Great customer service . I ordered samples of wallpaper and they contacted me to help with number of rolls I would need and advice /assistance.
5 August 2026
Reply from Lulu and Georgia
Hello,
We're so happy to hear that our Customer support team was able to provide such helpful assistance with your wallpaper order. Thank you for sharing your positive experience!
Lulu and Georgia
Still haven't received my full order!
Still haven't received my full order!! Ordered towels and a shelf. Received towels over a week ago shelf still not delivered.
4 August 2026
Reply from Lulu and Georgia
Hi Dawn,
Thank you for your feedback! We sincerely apologize for the delays regarding the shelf from your order. Our Customer support team is currently working on obtaining updated shipping information, and will follow up with you via email as soon as we retrieve the tracking details. Thank you for your patience!
Lulu and Georgia
Reply from Lulu and Georgia
Hi Kerstin,
We are so happy to hear that you had such a positive experience with our customer service! We appreciate you sharing your kind words.
Lulu and Georgia
Reply from Lulu and Georgia
Hi Christine,
We're so happy to hear you appreciate our unique products, and pricing! We're glad you enjoyed your experience.
Lulu and Georgia
Great products but access to customer…
Great products but access to customer service needs to be more than email. Talking to someone makes a big difference…..
29 July 2026
Reply from Lulu and Georgia
Hi Matthew,
Thank you for your feedback! I can understand how this situation may be frustrating. If you need further assistance, please feel free to reach out to our Customer Support team via live chat, phone, or email during regular business hours. We are happy to assist you, and can even schedule a callback if you prefer.
Lulu and Georgia
Bed frame was damaged twice
Bed frame was damaged twice. Not much contact at all. Took over two weeks to get replacement and that was damaged too.
4 August 2026
Reply from Lulu and Georgia
Hi Dana,
Thank you for your feedback! We sincerely appreciate your patience as we reviewed the situation. I'm sorry that the bed arrived defective again. Due to the repeat issues, we will be issuing a full refund to your original form of payment or as store credit, as a replacement cannot be processed at this time. We sincerely apologize for the inconvenience. Our Trade support team will follow up with you shortly to assist with the return of the pillows you requested to return.
Lulu and Georgia
Unable to speak to anyone about status…
Unable to speak to anyone about status of a return
23 July 2026
Reply from Lulu and Georgia
Hi Rebecca,
We’re sorry for the frustration regarding your return. We do see that one of our representatives sent you a message today with an update regarding your return.
Please check your email for their response, and we appreciate your patience.
Reply from Lulu and Georgia
Hello,
We are so happy to hear that you had such a positive experience with our delivery service team. Thank you for taking the time to share your feedback!
Lulu and Georgia
LOVE this wallpaper
LOVE this wallpaper! It’s also bathroom safe which was the original reason for purchase. I will be adding pictures at a later time.
29 July 2026
Reply from Lulu and Georgia
Hi Kate,
We're so happy to hear you love the wallpaper! We appreciate your positive feedback.
Lulu and Georgia
Great experience from ordering to…
Great experience from ordering to delivery and installation.
28 July 2026
Reply from Lulu and Georgia
Hi Abigail,
We're so happy to hear that you had such a positive shopping experience from the moment you placed your order all the way through to delivery, and installation! Thank you for sharing your kind words.
Lulu and Georgia
Beautiful rugs and on time delivery
5 August 2026
Reply from Lulu and Georgia
Hi Michelle,
We are so happy to hear that you love the rugs, and that they arrived on time! We truly appreciate your kind feedback.
Lulu and Georgia
I received a damaged item (which was…
I received a damaged item (which was already months late) and was promised a replacement, but I’ve received no correspondence from Lulu and Georgia for over a month about replacing it.
4 August 2026
Reply from Lulu and Georgia
Hi there,
We’re very sorry to hear about the delays and lack of communication regarding your replacement. We understand how frustrating it must be, especially after already waiting months for the original item.
We’ll have a Customer Experience Specialist review your order and reach out to assist you with the replacement as soon as possible.
Thank you for bringing this to our attention, and we apologize again for the inconvenience.
Very impressed with communication
Very impressed with communication, follow through, etc. I will continue to order swatches and work with design team when I have questions.
4 August 2026
Reply from Lulu and Georgia
Hi Kellie,
We're so pleased to hear about your positive experience with our communication, and our Design team. We truly appreciate your continued support, and look forward to assisting you with future orders!
Lulu and Georgia
A long time customer because I’ve never…
A long time customer because I’ve never been disappointed.
4 August 2026
Reply from Lulu and Georgia
Hi Lee,
We are so glad to hear that you have consistently enjoyed your shopping experiences with us. We truly appreciate your loyalty!
Lulu and Georgia
I fell in love with the shape
I fell in love with the shape of a vase, ordered it, got it in a few days, and love it on my dining table!
4 August 2026
Reply from Lulu and Georgia
Hi Carol,
We're so happy to hear you love the vase, and that it arrived quickly! We appreciate you sharing your positive experience.
Lulu and Georgia
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.