Lush Reviews 

A special thanks to Vicky in Colchester store for making a disappointing birthday much better. She's a treasure and has great tattoos!

Normally I would have given 5 stars, but was at Glasgow Buchanan street today and have discovered they no longer sell my favourite body spray and shower gel. What am I now to do without my plum rain. I'm not a girly girl but I loved this.

They are always nice and helpful in the shop.
I found that the daisy deodorant was not strong enough for me, and the customer service recommended another product based on my preferences.

I went into the Cheltenham store today after work to buy a new skin product. It was about 45 minutes before they closed so I was a little worried I'd be bothering them or taking up time they needed to close up but I came in and was greeted as usual, they're always such friendly faces genuinely. I was asked what I needed and just said I was off to the skincare section. Had a little look for what I needed and was met with a few options. One of the guys came over and told me about the products I was looking at and answered some questions which helped me decide. (I'm really bad when it comes to choosing so usually give up and leave with nothing if I can't decide 😂)
But the staff there didn't seem annoyed by my late shop or my questions given the time which you usually get from a lot of other stores in town.
When I got to the till to buy my chosen product the store manager Ryan was there chipper as always singing away which I absolutely love. He comes into my place of work too and he's always a delight to talk to, if you get to meet him please don't hesitate to talk with him he's great.
Anyway id had a really rough day at work and I was low energy and you know how it is, perhaps he could tell idk but he was so kind to me and honestly cheered me up. If this gets passed onto the Cheltenham team please tell them all I'm very grateful for how they treat their customers because U really don't know what people are going through and their small acts of kindness really do make a difference in someone's day so thank you so much.

Happy with my bubble bar. Everyone is commenting on how nice I smell :D :) :)

I just wanted to say a huge thank you to Hatti at the Lush shampoo bar. She gave me the best wash and style experience I’ve ever had. Her attention to detail and care were outstanding. The shampoo experience felt like a true spa pamper visit, I felt really relaxed and she communicated everything really clearly. Hatti’s standards were really high and her passion for the job and for caring for customers shone through - she is a huge credit x

I went to the store in Romford Liberty Shopping Centre. Thio was so welcoming and exceptionally brilliant with his service. I will definitely be going back as I had an amazing experience thanks to him.

Shama gave me a wonderful head & shoulder massage at Lush spa on Oxford Street, London. She was friendly, professional, skilled and knowledgeable. I really enjoyed the whole experience & would highly recommend her

I visited the Belfast branch today. Not intending to, just was passing and called in. Deirbhile helped me choosing a fragrance and really took the time to understand what I was looking for. I ended up with the matching shower fragrance, and body cream. I even ended up getting a good hand moisturiser. I was made feel like the most important person in the shop. Thank you Deirbhile for a really pleasant experience. The entire team were lovely.

Caroline and Misba served me and two different visits to the Medowhall store. They were both very professional and had great knowledge around what products would be best for me when I explained my hair type. They gave my samples to try at home so I didn't have to splash out on a full size bottle incase it didn't suite my needs. They both explained how to use the products and there ingredients.

Asked a sample of a new face soap in Chelmsford and got refused. Inconsistent service. Avoid staff member manager with purple hair

Lush spa - brilliant. Had a back and face massage and absolutely loved it. It was a treat for my birthday. Staff were great - helpful and knowledgeable about the products. Would love to go again 😊

Amazing company, great quality, amazing care for the environment and animal testing! Such amazing workers, never had a bad experience in shop as everyone is so lovely! Met an amazing worker named Ben in cabot circus store, he helped me pick out things within my budget and also showed us all the newest collections and demonstrated it on us, amazing store would recommend!! (Going in store is safer as there are a few negative experiences buying online)

It's amazing!! I met a very kind worker called Ben in the Cabot Circus Lush. He is so incredibly sweet and helped me and my friend find our favorite scents and items, he let us try out the whole supermilk and sticky dates collection by applying dusting powder, spraying us with fragrance, allowing us to use bath bombs/scrubs etc. It is so magical! He also helped us find items in our budget. The smell as soon as you walk in just hits you and it is quite literally lush. Apart from that the customer service is just amazing, I love it, really recommend!!

Snow fairy bath bomb and shower gel big disappointments neither have any smell but the shower gel lathered up with only a small squeeze.for the price I paid I feel robbed after reading the hype.i would not buy again,

Wonderful sisterhood eid party Romford Lush.
🎉🎉🎉🎉🎉🎉🎉🎉🎉🎉🎉
Amal and Kit accommodated all our islamic values ie nasheeds inste as of music mashallah tabarakallah.
Scavenger hunt was the best with Arabic!!
There was soo much to do and fun and giggles. No one was bored lol. Even mummies vibed. God blesss

The employees was soo kind and sweet

Amazing experience at the lush store in Birmingham city centre had the loveliest lady serve me and was so kind and informative in what perfume to buy couldn’t recommend anybody better. Customer service was so detailed and she was amazing her name is Kuli!! Thanks so much

I love the shop and their products, but i have had a bad experience.
My scrubee exfoliating bar had been great for the first few weeks of use until i used it in the shower yesterday and thought it was exfoliating quite harshly. Only to wash the beads off and find big scratches all over my arms and legs. upon futher investigation i found a large shard of sharp plastic poking out of the centre of the bar. The customer service where very quick and efficient sending out a replacment and care pakage to apologise. But their was not much apology for the plastic or the actual injuries they caused me