Luxaflex UK Reviews 

I have various quality Luxaflex products in my house whereby one of them due to use had broken clips. I searched everywhere for replacements with no success as the unit is over 10 years old. I made contact with Luxaflex to ask for help and they promptly responded to my request amazingly offering to send out some replacement parts. I received a quantity of clips immediately and were also FOC, what great service and help! Would recommend them as there products are really great. Thank you!

Very pleased with the motorised blinds until we needed a repair. Luxaflex are ridiculously slow to respond. Send links to unhelpful videos and then brushed us off with "check local dealers". The first dealer referred me to a repairer who said he would come that day - didn't come, didn't let us know and didn't reply to calls or messages. Similar with other local dealer - sent videos, when that did not work stopped responding to calls and messages. Worst customer service for such an expensive product.
AVOID

Amazing customer service rang for a part for my blind spoke to a really helpful lady part delivered next day thankyou so much highly recommended

Contacted Luxaflex after sales and within 2 days replacement complimentary part received. First class service

Excellent customer service given supplying some small spare parts which I had not been able to trace online. Very quick efficient handling with parts received today. Refreshing to find this sort of service.

Hunter Douglas are quite simply superb!
Their Luxaflex blinds are 1st class and their aftersales team are brilliant. I had a small part needing replaced after a time and they were very kind and professional in sending me out the replacement part without hesitation.
100% recommended!

Really good service. Exceeded expectations. Thank you.

I have luxaflex blinds throughout my flat, several different types to suit each window and door.

Over time, a few of the plastic parts on the pull cords have snapped, but when writing to customer support they've sent me spares free of charge.

I recently bought a house with a Luxaflex blind that had a broken sidewinder. I called their helpdesk and got straightthrough to someone who took down my details and sent a replacement. hassle free and some of the best customer service I've experience.
I'm very happy

We have two battery powered motorised blinds side by side across our balcony window. The units were supplied by John Lewis. The left hand one is faulty and judders when closing sometimes stopping altogether. It was supplied like this and has only got worse over time. When opening both units operate smoothly. Luxaflex technical support have just given us patronising comments about sticky blinds which will clear over time. We are 5 weeks in and it is clearly a drive issue. They appear to be totally unwilling to engage with the problem and we are now faced with asking John Lewis for a full refund.
Update: 1/12/2025 Luxaflex have now agreed to replace the blind.

Very helpful staff. Solved my roller blind issue. Many thanks indeed.

UPDATE:

Still not resolved.

Don't buy these blinds if you want privacy.
We bought made to measure blinds for our bedroom. Even though they came out to measure and so could see the room and surrounding properties, they have installed blinds that have 2 modes: being seen from flats above us or from flats below us.
Complaints get nowhere. There is zero customer service and they constantly wear you down with excuses.
A dreadful company.

We had 4 of these “automatic” blinds fitted and we have seriously regretted it. Not only are they extremely poor quality, being made of flimsy materials but they are also incredibly unreliable. Sometimes they work but more often they don’t. They are battery-powered and each blind takes 12 batteries and,worse still, the batteries run out very quickly. Thinking they would be a useful security measure when on holiday, we had high hopes which were crushed by the discovery that they simply could not be relied upon to work.We would come home from holiday to discover them down when they should be up or vice versa.
We have replaced 2 of these Luxaflex blinds with ordinary blinds and are intending to do the same with the remaining 2. I would strongly advise anyone to avoid Luxaflex blinds as they are not only expensive but a source of constant hassle and expense.

We have had luxaflex blinds for many years and have been very pleased with them. Like all products, they occasionally develop little issues after some years, and in this instance I needed some spare parts.
I emailed the company and was amazed to receive a remarkably quick reply from Kerry to tell me that she was already posting the spare parts I’d requested out to me that very same day. I am really happy because it will prolong the life of my blinds for several more years.
How’s that for great customer service!

I needed replacement parts for my sunroom blinds that were well over 10 years old. I contacted Luxaflex. The after sales assistant was helpful and knowledgeable. I was sent the replacement parts quickly without any charge. Excellent service.

very helpful customer services
quickly sent a small replacement part for our excellent Duette blinds

Replacement chains for my vertical blinds were provided rapidly and free of charge to repair the blinds in my bedroom. Excellent and professional service was provided by Kerry.

This company don’t make blinds as well as they used to, I’m guessing cost cutting measures are affecting the quality of their products.
In 2022 I spent over £1300 on one blind, by 2023 it had broke. It then took ages to repair so we had a home made makeshift blind which didn’t really do the job.
Fast forward 2 more years and the blind has broke again.
So here we go again, wasting time dealing with the return, having to make another make shift blind and having absolutely no faith in the product when it finally gets fixed.
I’d expect the 5 year guarantee to start again from the date of repair but I’m guessing that won’t happen.
My preferred option would be a full refund but again I’m thinking that will never happen.
Cheap blinds for me next time.

I needed a small bottom bar clip for my luxaflex blind. After contacting the company I purchased it from and searching the spare parts website they suggested I look at, I could not find an identical clip anywhere. Eventually after fruitless searches I contacted Luxaflex UK and Ashleigh responded speedily. The spare clips were dispatched without delay and my blind is looking great again.

Had occasion to contact Luxaflex to see if they could get a spare part for an older roller blind. Absolutely delighted with the service received, in particular with Kerry Haye. Went above and beyond to ensure the correct part was sourced, and delivered, in super quick time. This blind will now have a significantly longer lifespan thanks to her endeavours. Would definitely deal with this helpful, friendly and professional Company 😀