Luxaflex UK Reviews 

I emailed them about a broken cord on my blinds that I was having trouble finding a replacement for. They replied very quickly, asked for my address and sent me a new cord straight away without asking for any payment for it.

All of our very large windows have Luxaflex roller blinds which were installed around 2013. The mechanism on one started to fail and since approaching Luxaflex they've gone out of their way to help me get the blind working again...this is after 12 years and we must be way beyond any warranty period. I'm most impressed. Luxaflex is now on my short list of companies with excellent customer service.

Luxaflex are second to none in customer care. Some small spare parts were quickly provided for some of our 15-year-old metal venetian blinds without a quibble (and free of charge). Exemplary service and much appreciated.

Very helpful

Always a great experience with Luxaflex, we needed small replacement parts for broken blinds. The response was quick, and the service was highly efficient. A big thank you to Colette for sending them out. Thank you

Kerry provided a suitable replacement part for an old blind very quickly

Kerry of Luxaflex was extremely helpful with supplying some small parts for a broken Luxaflex blind. Quick response and efficient service. Well done Luxaflex, and thank you.

I recently contacted Luxaflex to enquire about sourcing a replacement tilt mechanism for an 18 year old blind.
Kerry’s email response was very prompt and she was able to send me the required part. Very happy with the customer service.

Made an online enquiry 3 weeks ago still waiting for some one to contact me to make appointment terrible service

Tilt mechanism wasn't working on my 15yr old blind. I sent in photos and they found me a compatible tilt mechanism. With a bit of ingenuity I've got blind working. Top marks.

A plastic sill clip on our Luxaflex tensioned pleated blinds broke while cleaning. An email via the company's website resulted in an immediate response from Tracey, the Customer Relations Manager and spares were dispatched immediately. Outstanding and caring service. Thank you. KMP

I needed a new small part for my Duette blind. Rang the company and they sent me two by return of post at no cost.
They knew the part straight away from rhe photo and offered it.
Brilliant

Connectors on our plissè blinds had broken after many years service. Though ours were no longer available Kathy at Luxaflex was able to obtain suitable replacements for us. These work fine and will extend the already considerable life of our blinds.
Great service - Thank you.

Amazing. After over 10 years of use one of the small plastic clips gave way on my blind pull. I reached out to Luxaflex and within 48hrs I had a new one and a few spares. Amazing blinds that are reliable and chic but the customer service blew me away. Thank you Kerry Hale and thank you Luxaflex

Great response. They quickly sent a replacement plus extras for a small part which I had accidentally broken. Fantastic service and no charge. Thank you!

Hopefully this will help anyone looking to replace a damaged blind from Luxaflex.

I made a request on 12th May through the Luxaflex website to ask for a consultation, a week later I had not heard back, so I requested again. It is now 31st May and I have not even had a courtesy response.

I'd advise not contacting Luxaflex if you require a decent and prompt service.

Sent replacement foot plates for blinds by return of post, no charge. Excellent service. Many thanks.

I misplaced my pebble remote, but had a spare so successfully had a go at pairing it to the 2 lounge blinds. However I had unknowingly not paired it to the hub, couldn’t work out how to fix, so rang luxaflex. Callum was excellent at diagnosing the issues and very patiently talked me through fixing it all. Thanks Callum, your service was excellent!!

Why do we pay the extra for Luxaflex products. Well their backup support is there when you need it. After 9 years service the clutch mechanism failed but the blind is still presentable and fits with the decor. Having enquired about possibly purchasing a new clutch I was sent a replacement FOC by return. I will be buying from them again.

Great customer service! Thanks Kerry for your speedy response to my query. I was looking for venetian blind bottom clips, looked online unsuccessfully, then remembered the blinds were made by Luxaflex. I sent a picture of the broken clip to Luxaflex, got an immediate response from Kerry, sent my address and she arranged for replacement clips straight away - and enough so I could afford to break some more!
I wish more companies had such a good and considerate customer service department. Thanks you once again.