Luxy Hair Extensions Reviews 

2,799
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful, high quality hair extensions and the stellar customer service team for being exceptionally responsive, kind, and helpful throughout the matching process. Many people find the products durable and user friendly, noting that staff members go above and beyond to provide personalized guidance and support. Some reviewers were not happy with the product quality, mentioning that the hair felt thin, rough, or entirely different from what was expected. Other consumers also experienced issues with damaged pieces, broken clips, or poor texture that did not meet their expectations.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the extensions are beautifully crafted,... See more

Staff

Clients share positive opinions on staff, highlighting the knowledgeable, prompt, and supportive assistance... See more

Customer service

Consumers find customer service to be exceptionally positive, describing interactions as thoughtful,... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the hair extensions feel... See more

Response time

Reviewers express great satisfaction with the extremely prompt and fast response times from customer service.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As someone who uses extensions everyday, I appreciate the consistency of Luxy's high quality hair and dimensional coloring. The new Light Golden Blonde Root Melt is a great substitution for Dirty B... See more

Company replied

Rated 5 out of 5 stars

I had such a great experience with Luxy Hair! The customer service was wonderful — Kerry and Celine were both incredibly helpful, kind, and attentive throughout the process. They kept me updated on my... See more

Company replied

Rated 5 out of 5 stars

Haven was absolutely incredible. She is thorough, efficient, and knowledgable, as well as genuinely kind and friendly. She went the extra mile for me beyond just consulting on the hair extensions; she... See more

Company replied

Rated 5 out of 5 stars

First of all, I have been a long time, loyal customer of Luxies! I love them so much and will never buy anything else! They’re extraordinary and so high quality! But really makes this company amazi... See more

Company replied


Company details

  1. Hair extensions supplier
  2. Hair product shop

Written by the company

Luxy Hair is a direct-to-consumer hair extension brand with over 15 years of experience creating natural-looking length and volume solutions. We offer over 35 shades across our Seamless and Classic clip-in collections, as well as our popular Halo collection. For those experiencing thinning hair, we also provide targeted solutions through our Thinning Hair Fill-Ins and Scalp Fill-Ins collections. Designed for everyday wear, each product focuses on seamless blending, comfort, and ease - making extensions approachable for both first-time users and experienced wearers. Known for subtle, undetectable results, Luxy Hair is trusted by brides, beauty lovers, and women navigating thinning, shedding, or changes in hair density. Luxy Hair prioritizes ethical sourcing and high-quality Remy human hair, ensuring longevity and a soft, realistic finish. Luxy Hair’s approach is rooted in simplicity and confidence. Rather than dramatic transformations, the focus is on enhancing what’s already there - delivering hair that feels like your own, just fuller, longer, and more polished. Visit our website at www.luxyhair.com to see our DIY-friendly solutions, supported by expert guidance. From shade matching to personalized recommendations, our goal is to deliver a seamless and empowering experience from start to finish. Subtle solutions. Real confidence.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3k reviews

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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(2,799)

114 reviews in the last 12 months

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Rated 5 out of 5 stars

Haven was an angel to work with!

Haven was an angel to work with!! She was very quick to respond and truly helped me figure out which color was best suited for my hair type and color!

27 January 2026
Unprompted review
Luxy Hair Extensions logo

Reply from Luxy Hair Extensions

Great to hear, Sami! Thank you for sharing your lovely feedback with us and we will pass on the comments to Haven as well :)

Warmly,
Luxy Hair Support

Rated 5 out of 5 stars

Haven

Haven, was the hair stylist that reached out to me and she did a great job in helping me pinpoint the right color for my balayage highlighted hair.

27 January 2026
Unprompted review
Luxy Hair Extensions logo

Reply from Luxy Hair Extensions

Thank you so much for your kind review regarding our talented hair stylist, Haven! She's the best!!

Marissa, please let us know if you have any questions in the future - we're here to help!

Warmly,
Luxy Hair Support

Rated 5 out of 5 stars

Customer service was a 10/10 very…

Customer service was a 10/10 very accomdating with any questions/concerns will be recommending.

27 January 2026
Unprompted review
Luxy Hair Extensions logo

Reply from Luxy Hair Extensions

Hi Gabriela,

Thank you for sharing and we're delighted to hear that we were helpful. Kindly reach out to us any time - we'd love to hear from you again!

Warmly,
Luxy Hair Support

Rated 5 out of 5 stars

I’ve been seeing this pop-up on my page…

I’ve been seeing this pop-up on my page and decided to check it out. I love the option of being able to text a stylist and was paired with Haven. She was very helpful and extremely efficient with helping me choose the right color and length of my hair.

26 January 2026
Unprompted review
Luxy Hair Extensions logo

Reply from Luxy Hair Extensions

Thank you for sharing your Luxy Har experience, Samira! We're thrilled to hear that our Luxy stylist, Haven, was helpful to you. She's the best!

Kindly reach out to Luxy Hair any time - we're here and happy to help!

Warmly,
Luxy Hair Support

Rated 5 out of 5 stars

best hair extension company

best hair extension company! I have been using consistently for about 6 years and I love the confidence this hair gives me!

20 January 2026
Unprompted review
Luxy Hair Extensions logo

Reply from Luxy Hair Extensions

Wow, great to hear, Alyssa! We truly appreciate your love and loyalty to Luxy Hair.

Warmly,
Luxy Hair Support

Rated 5 out of 5 stars

The discount codes that were provided…

The discount codes that were provided for first time sign up and buyer were useless until I texted with the stylist. The stylist was very helpful with both what to buy and setting up the correct discounts

20 January 2026
Unprompted review
Luxy Hair Extensions logo

Reply from Luxy Hair Extensions

Thank you for sharing your feedback, Lorraine. We're happy to hear this was sorted out and please reach out to us at any time :) We're here to help!

Warmly,
Luxy Hair Support

Rated 5 out of 5 stars

Positive Experience!

I spent hours searching for the best human hair extensions and just placed an order with Luxy Hair because they came in #1 above all!! I will post a review on the quality when it arrives within one week...but I have to say that their customer service specialist, Kerry, was so great and helpful and made my experience a very positive one!!! I'm always grateful for positive customer support these days!!

19 January 2026
Unprompted review
Luxy Hair Extensions logo

Reply from Luxy Hair Extensions

Thank you for sharing your Luxy Hair experience! We appreciate hearing from you :)

Warmly,
Luxy Hair Support

Rated 5 out of 5 stars

Excellent Service and Great Extensions!

Haven provided excellent customer service and was kind throughout it all! She was able to get me matched with a perfect hair color and helped me along the way with all the questions I had. Loved the service and my extensions!

16 January 2026
Unprompted review
Luxy Hair Extensions logo

Reply from Luxy Hair Extensions

Thank you so much for your kind review!

We're thrilled to hear this and kindly reach out any time - Haven & our team are here to help :)

Warmly,
Luxy Hair Support

Rated 5 out of 5 stars

My hair came in today

My hair came in today! Wow, that was fast! I love them so much. The hair feels finer much like my own hair. Whereas one of the complaints I have had with my unnamed permanent hair extensions is that the hair didn't match my texture. It's much coarser and over time as they age it becomes even more apparent. I'm so excited for these clips ins. Thank you again. I just had to share my excitement upon opening. The balayage color is a perfect match and gorgeous! My Luxy consultant was knowledgeable, very responsive and communicative and was spot on with her recommendation! I can already see that they even move like my own hair and not in a clump the way the unnamed permanent hair extensions do. I'm a big fan already!

14 January 2026
Unprompted review
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Reply from Luxy Hair Extensions

Hi Grace,

Thank you for sharing your lovely feedback with us. We appreciate hearing from you!

Grace, please reach out to us for any questions along the way - we are here to help any time :)

Warmly,
Luxy Hair Support

Rated 5 out of 5 stars

The stylist helped me figure out the… color and extensions that worked for me!

The stylist helped me figure out the match that was right for me and was so helpful and willing to make sure I got the right thing! Appreciate all of their help!

12 January 2026
Unprompted review
Luxy Hair Extensions logo

Reply from Luxy Hair Extensions

Thank you for sharing your Luxy Hair experience, Kylee! We appreciate you taking the time to let us know your feedback.

Kindly touch base with us any time - we're here to help :)

Warmly,
Luxy Hair Support

Rated 1 out of 5 stars

NOT what I thought

Came with unadjustable wire, not an assortment per video. The sample color worked!! The shipping 3 days👍 the hair is real👍 the color is not deminsonal blonde at all. It is auburn, I brought it to my Salon. They noted it may have been processed with products, used etc and agreed it was auburn!! Sent 3 messages to the company still waiting to hear if I can return this $300 piece of crap!!!!!!!!!!!!!!

5 January 2026
Unprompted review
Luxy Hair Extensions logo

Reply from Luxy Hair Extensions

Dear Theresa,

Thank you for sharing your feedback and we're sorry to hear this.

Theresa, we've sent you an email from info@luxyhair.com so that we may help you further with this.

Warmly,
Luxy Hair Support

Rated 5 out of 5 stars

Problem resolved/Happy loyal customer

Had a problem with my recent order, went on Facebook and explained what happened, when I went to reorder, everything was corrected immediately…I have been ordering from Luxy for a few years and will continue to do so in the near future…
Happy customer…
Lynne A. Haslam

7 January 2026
Unprompted review
Luxy Hair Extensions logo

Reply from Luxy Hair Extensions

Dear Lynne,

Thank you for sharing your lovely feedback. We're delighted to hear that you are pleased with your experience and we appreciate your loyalty to Luxy Hair.

Lynne, please reach out to us any time. We're here and happy to help!

Warmly,
Luxy Hair Support

Rated 5 out of 5 stars

Kerry was kind and knowledgeable

Kerry was kind and knowledgeable. I felt more confident with my first purchase with Luxy Hair products.

2 January 2026
Unprompted review
Luxy Hair Extensions logo

Reply from Luxy Hair Extensions

Thank you for sharing, Christina! We're thrilled to hear this and we appreciate your kind words.

Warmly,
Luxy Hair Support

Rated 5 out of 5 stars

Amazing Customer Service

The stylist got in contact with me almost immediately and was so nice and helpful! She asked me questions and asked for photos to find my perfect match for my needs. Highly recommend!

6 January 2026
Unprompted review
Luxy Hair Extensions logo

Reply from Luxy Hair Extensions

Hi Erika!

Thank you for reaching out and sharing your Luxy experience with us.

We're thrilled to hear that our Luxy stylist was helpful to you in finding your ideal shade :) Please reach out any time!

Warmly,
Luxy Hair Support

Rated 5 out of 5 stars

I am truly impressed with the quality…

I am truly impressed with the quality of the Customer service Luxy provides. I have to do some returns and they are so flexible and answer all my emails and instantly correct any little mishaps that happen I need my extension shipped by a certain day and they made it happen. They go above and beyond for their customers, which is where to find these days. The quality of their extension is unmatched. I have a previous set of extensions that I’ve had for over a year and they are still amazing condition. If you’re on the fence about the quality of the extensions don’t be. I’m a hair stylist and I work with many different brands of extensions. This is definitely top-tier. A lot of my coworkers also use it as well.

6 January 2026
Unprompted review
Luxy Hair Extensions logo

Reply from Luxy Hair Extensions

Dear Lizz,

Thank you for sharing your lovely feedback on Luxy Hair. We're thrilled to hear that you are happy with the quality of our hair extensions, as well as the level of service that Luxy provides to our customers. You made our day here!

Please continue to enjoy your Luxies and reach out any time. We'd love to hear from you again.

Warmly,
Luxy Hair Support

Rated 5 out of 5 stars

Mikayla is amazing!

Mikayla is amazing!

I love my Luxy Halos and was looking for a replacement band. Mikayla totally hooked me up and I'm so grateful.

18 December 2025
Unprompted review
Luxy Hair Extensions logo

Reply from Luxy Hair Extensions

Great to hear, Sara!

Thank you for sharing and reach out any time - we're here to help right away!

Warmly,
Luxy Hair Support

Rated 5 out of 5 stars

I’ve ordered luxy hair extensions for…

I’ve ordered luxy hair extensions for years and the quality outshines any other company I’ve ever tried. I only ever had 1 issue with one set and the customer service agent helped me, went above and beyond and made sure I was 100% satisfied. I will continue to be a loyal customer!

16 December 2025
Unprompted review
Luxy Hair Extensions logo

Reply from Luxy Hair Extensions

Thank you for sharing your experience, Natasha!

We're delighted to hear that our Customer Service team was helpful to you and thank you for your loyalty to Luxy Hair. We appreciate it!

Warmly,
Luxy Hair Support

Rated 5 out of 5 stars

Ordered from the UK and received my…

Ordered from the UK and received my items in 3 days with free delivery which was really impressive!
The customer service responded so quickly and colour matched me no problem and were so helpful .
Will definitely be ordering again ❤️

10 December 2025
Unprompted review
Luxy Hair Extensions logo

Reply from Luxy Hair Extensions

Thank you for sharing your feedback! We're thrilled to hear that you are so pleased with your Luxy Hair experience.

Please reach out to us at any time - we'd love to hear from you again!

Warmly,
Luxy Hair Support

Rated 5 out of 5 stars

I have used Luxy hair extensions for a…

I have used Luxy hair extensions for a long time. My first pair was before they even had the seamless ones. loved those but wanted to try the seamless version. I finally got a set of the seamless ones last year and absolutely loved them, so i just bought two more sets. They match my hair perfectly and I get multiple compliments every time I wear them ( which is pretty much daily), dont worry luxy I dont gatekeep ive sent the link to your site to many fellow hair queens! Shipping is insanely fast and customer service is best in the industry! Love you luxy💓 anyone thinking about getting luxies can feel one hundred percent confident they are getting superb quality, supporting a great company and will love their purchase! Also side note i still have my first set I recently accidentally threw one of the wefts in with some towels in the wash I had it on the sanitize setting they were in there for a good five minutes before I realized my mistake when.i took the left out I was sure it would be done for it was one giant impossible knot but NOPE my luxies were not done I deep conditioned the heck out of it and very slowly worked the knot apart and you can hardly tell!! That weft is still is wearable and looks great, like didnt even lose a bunch of strands. Anyhow I love luxies and will gladly purchase from this company time and again and happily recommend them!

2 December 2025
Unprompted review
Luxy Hair Extensions logo

Reply from Luxy Hair Extensions

Hi Sarah,

Thank you for reaching out and for sharing your detailed review. We truly appreciate hearing your feedback!

Sarah, please reach out to us any time. We are here and happy to help you :)

Warmly,
Luxy Hair Support

Rated 5 out of 5 stars

Haven was very helpful and helped me…

Haven was very helpful and helped me make the right purchase with ease!

27 November 2025
Unprompted review
Luxy Hair Extensions logo

Reply from Luxy Hair Extensions

Great to hear, Chelby!

We love our Luxy stylist too - she's the best!!

Please reach out to us any time. We'd love to hear from you again.

Warmly,
Luxy Hair Support

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