L W GAS Reviews 

834
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

Really terrific support and service, attentive to detail, solution focused and customer orientated. Very good price too. It's easy to see why LW Gas is A WHICH? Trusted Trader. Thank you

Rated 5 out of 5 stars

LW Gas stepped in to help us with a boiler problem - the Gas Safe engineer who originally installed it has consistently failed to respond/help. They fitted us in at very short notice in the busy pre-C... See more

Company replied

Rated 5 out of 5 stars

Team from LWGas always so helpful. When given the bad news that our boiler needed replacing, offered options to help pay for this. Very welcome! The work completed promptly and cleanly. Advice given e... See more

Company replied

Rated 5 out of 5 stars

As a family we have been using Lee and his team for a long time now. The engineer Ken has always been most helpful. My dad’s health over the last 5 years has deteriorated significantly and the tea... See more

Company replied

Company details

  1. Heating service
  2. Gas engineer
  3. Central Heating Service
  4. Plumber

Written by the company

Heating Engineers | Worcester Accredited Installers | Boilers & Central Heating We are a Worcester Accredited Installer and are able to offer an 8 year guarantee as standard on new Gas Boilers and up to 10 years dependent upon installation alongside other Worcester products and with extended guarantees on all oil installations. Established in 2003, we have the knowledge and expertise needed to ensure that you receive nothing but the best service. Our reputation has been developed through hard work and reliability which is why we are the area's number one choice for plumbing & gas related work.


Contact info

5.0

Excellent

TrustScore 5 out of 5

834 reviews

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No recent history of asking for reviews

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5.0

All reviews

(834)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great job!

Same engineer as the previous year which is always nice to see a familiar face. Well mannered, on time, very professional and I have no complaints whatsoever. I'll use this company again next year.

20 March 2023
Unprompted review
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Reply from L W GAS

Thank you for the 5 star review Tunde, it is very much appreciated. It is always good to know that our engineers are professional and well mannered. We look forward to speaking to you when your next annual service is due. Kind Regards L W Gas

Rated 5 out of 5 stars

Excellent service

Excellent service. We have used LW Gas for a number of years and they have always carried out the work efficiently. When previously we had a leak they came quickly and we had a replacement tank fitted the next day. Would highly recommend.

16 March 2023
Unprompted review
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Reply from L W GAS

Thank you Robert for the amazing review. It is always a pleasure working for you. We really appreciate you taking the time to leave this review and look forward to speaking to you when your next service is due. Kind Regards L W Gas

Rated 5 out of 5 stars

Really quick and efficient service

Really quick and efficient service, needed a new boiler this was done within 2 weeks.

14 March 2023
Unprompted review
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Reply from L W GAS

Thank you for the 5 star review. We are pleased that you were happy with the service you received and that we were were able to help you. We look forward to speaking to you when your 1st annual boiler service is due. Kind Regards L W Gas

Rated 5 out of 5 stars

Annual boiler service

I have had the annual service of my boiler completed by LWGas.
In fact this is the 11th annual service they have done for me, having installed it too.
They always remind it is due and are flexible in arranging an appointment. Their engineers always turn up on time, are pleasant and do a thorough professional job. Not a lot more to say really, other than I would highly recommend them.

24 February 2023
Unprompted review
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Reply from L W GAS

Many Thanks Cliff for the awesome review. It is always good to hear that a customer has always been pleased with the service they have received over the years. It is a pleasure to work with you and we look forward to seeing you on your next service. Kind Regards L W Gas

Rated 5 out of 5 stars

Great experience

They fixed an issue that came up when another trader did my annual service, and saved me a lot of money in the process. Also they were prompt and speedy.

9 March 2023
Unprompted review
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Reply from L W GAS

Thank you for the amazing review, it is really appreciated. We look forward to working with you again when you annual boiler service is due. Kind Regards L W Gas

Rated 5 out of 5 stars

Excellent service as always!

22 December 2022
Unprompted review
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Reply from L W GAS

Many thanks for the 5 star review. It is really important to us that our customers are always pleased with the service they have have received. Kind Regards L W Gas

Rated 5 out of 5 stars

Awesome service

Awesome service, polite knowledgeable and professional

8 March 2023
Unprompted review
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Reply from L W GAS

Thank you for the amazing review. We really appreciate this. Kind Regards L W Gas

Rated 5 out of 5 stars

Excellent Company

If you are looking for anything gas related use this company. They gave good advice when other companies were floundering. They were prompt at every stage of our heating installation. They took time to explain the things they were doing and left the place clean and tidy. This is an outstanding family business and I recommend them without hesitation.

7 March 2023
Unprompted review
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Reply from L W GAS

Thank you for the amazing review Graham, it is very much appreciated.
It is always good to hear that customers are pleased with the work they have had carried out and that they are happy to recommend us. We look forward to seeing you next year for the Boiler Service. Kind Regards L W Gas

Rated 5 out of 5 stars

Gas boiler service

Professional and friendly as always. Have used LWG for gas boiler installation, central heating work and gas boiler servicing for over 7 years now. Recommended.

10 February 2023
Unprompted review
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Reply from L W GAS

Many thanks for the 5 star review. We are pleased that you have always been happy with work and service you have received from ourselves and look forward to working with you when your next boiler service is due. Kind Regards L W Gas

Rated 5 out of 5 stars

Excellent service.

Very pleased with the excellent service provided. Service engineer Ken arrived on time, was polite and worked with care. Would recommend L W Gas to other people.

13 February 2023
Unprompted review
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Reply from L W GAS

Many thanks for the excellent review, we will pass this onto our engineer Ken. It is always good to hear that customers are pleased with the service they receive. Many thanks L W Gas

Rated 5 out of 5 stars

Customer Satisfaction

The gas engineer from LWGas was very prompt in arriving at the time stated. He was very polite, and explained what he was doing and why. He also cleared the little amount of mess that had occurred doing this repair.

3 February 2023
Unprompted review
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Reply from L W GAS

Thank you for the 5 star review. We are pleased that you were happy with the service you received from the engineer. We look forward to working with you when your next annual service is due. Kind Regards L W Gas

Rated 5 out of 5 stars

Always turn up on time

The company always turn up at the time they say, and they always complete the work on time. I have had 2 boilers from them now and last time they managed to fit me in before Christmas even though I contacted them on around 20th December (during Covid). The office are very friendly too. This time they thought to send someone from round the corner so I could have a service first thing in the morning and then get on with the rest of my day. They also tell you how long it will be.

26 January 2023
Unprompted review
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Reply from L W GAS

Many thanks for the 5 star review Alison. We are happy that you have always been pleased with the service you received and we look forward to working with you again when your annual boiler service is due. Kind Regards L W Gas Ltd

Rated 4 out of 5 stars

Since boiler installed

Since boiler installed, we have done the servicing every year. We have small problem with the boiler last year however it has been fixed in quick response.
Great service and professional work.

28 February 2023
Unprompted review
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Reply from L W GAS

Many thanks for the review Rajendra. It is always great to hear that a customer has received great service from ourselves. Many Thanks L W Gas Ltd

Rated 4 out of 5 stars

Have used this company for gas boiler…

Have used this company for gas boiler service for many yers now. Find them to be honest and reliable.

25 January 2023
Unprompted review
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Reply from L W GAS

Many thanks for the review Joanne. We are pleased that you have always been happy with the service you have received from us. Kind Regards L W Gas

Rated 5 out of 5 stars

Delighted with our annual service

Delighted with our annual service. Efficient, good value and recommended.

3 February 2023
Unprompted review
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Reply from L W GAS

Thank you Stephen for the excellent review, it is always good to know that our customers are pleased with the service they have received . We look forward to working with you when your next boiler service is due. Kind Regards L W Gas Ltd

Rated 5 out of 5 stars

Brilliant company!

I've been using LW Gas for a few years now, and their service is always impeccable. Communication is fantastic, they are happy to sort appointments via email, which is very helpful as I don't often have the opportunity to speak on the phone.
Their operatives are always really friendly, efficient, and clean & tidy.
Can't recommend this company enough!

18 January 2023
Unprompted review
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Reply from L W GAS

Hi Anna, thank you for leaving L W Gas this fantastic 5* review it is very much appreciated, I'm so pleased to hear that you have always found our service impeccable. We look forward to seeing you next year for the Boiler Service. Kind Regards Liz Moody

Rated 5 out of 5 stars

Great workmanship

Work completed quickly, accurately and to a high standard. Would recommend.

12 January 2023
Unprompted review
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Reply from L W GAS

Many thanks Ollie for the great review. We are pleased that you found the engineer's work to a high standard. Kind Regards L W Gas Ltd

Rated 5 out of 5 stars

Thoughtful service experience

I was pleased with the service and also the man pointed out certain areas to focus on in the next service which will be beneficial to us

16 January 2023
Unprompted review
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Reply from L W GAS

Many Thanks Mrs Lawrence for the great review. We are pleased that you were happy wit the service you received. We look forward to speaking to you when your next service is due. Kind Regards Liz Moody

Rated 4 out of 5 stars

Boiler service

Boiler service. Engineer attended was Polite and professional. Work carried out and tested. Kitchen area clean before he left.

11 January 2023
Unprompted review
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Reply from L W GAS

Thank you for the review Carl. We are happy that you found the engineer polite and professional. We look forward to working with you when your next service is due. Kind Regards L W Gas

Rated 5 out of 5 stars

My boiler was installed by the LW Gas

My boiler was installed by the LW Gas. And I use them every year for boiler service. A very good company. I will use them again in the future.

10 January 2023
Unprompted review
L W GAS logo

Reply from L W GAS

Thank you for the 5 star review Mr Gurung. It is good to hear that customers are pleased with the service they received from us and we look forward to speaking to you when your next boiler service is due. Kind Regards L W Gas

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