If auto-renewal is disabled and the package expires, there is no way to buy a new package. There should be a USSD code so we can purchase a package without internet access.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The confirmation does not contain information about the start date and, most importantly, the end date of your service.
Company replied
Unlimited in austria now no more,And please more option for more gb for eu.
Company replied
I don't like that if you cannot auto renew it won't try again next day after it expired. I have to go load money manually and lose the past deal I had. Very annoying. Besides that I don't see how it's... See more
Company replied
Company details
Written by the company
Lycamobile bietet GRATIS SIM Karten mit günstigen, internationalen Tarifen. Jetzt unsere Prepaid Angebote mit kostenlosen Anrufen prüfen und gleich GRATIS SIM bestellen!
Contact info
1080, Vienna, United Kingdom
- www.lycamobile.at
2.5
Poor
357 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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this is very good.
28 March 2020
Unprompted review
Reply from Lyca Mobile AT
Dear Sir/Ma‘am,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavour to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided.
We consider customer’s satisfaction our priority. So once again, thanks for your kind words.
Do not hesitate to contact us. If you ever need any assistance, you can always reach us through the Customer Services or our website, where you can also find all the latest product features and offers.
Regards
Lycamobile Team
Very disappointed
Very disappointed. No one answers to the e-mail support ...
The registration of the sim card is a bad joke, the software that recognizes the pictures of the face and the identity card is not able to recognize and approve the registration. Silly joke honestly ... disappointed.
27 March 2020
Unprompted review
Reply from Lyca Mobile AT
Dear Fulop,
Thanks a lot for sharing your feedback with us.
We are extremely sorry to hear about your experience with Lycamobile. We realise that you faced issues with Lycamobile registration.
However, we endeavour to maintain a high quality of service for our customers. Therefore, please provide us with your Lycamobile Number and your ID proof details to trustpilotreviews@lycatel.in. This will enable us to investigate this matter in detail, to resolve the issue you experienced.
Regards
Lycamobile Team
Allways best !!!
27 March 2020
Unprompted review
Reply from Lyca Mobile AT
Dear Sir/Ma‘am,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavour to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided.
We consider customer’s satisfaction our priority. So once again, thanks for your kind words.
Do not hesitate to contact us. If you ever need any assistance, you can always reach us through the Customer Services or our website, where you can also find all the latest product features and offers.
Regards
Lycamobile Team
Slow internet
Pros:
Good offers/price
Good coverage
Cons
Very slow internet although
The network is 4G
25 March 2020
Unprompted review
Reply from Lyca Mobile AT
Dear Adam,
Thanks a lot for sharing your feedback with us.
We are extremely sorry to hear about your experience with Lycamobile. We realise that you faced issues with Lycamobile number.
However, we endeavour to maintain a high quality of service for our customers. Therefore, please provide us with your Lycamobile Number and brief description of issue to trustpilotreviews@lycatel.in. This will enable us to investigate this matter in detail, to resolve the issue you experienced.
Regards
Lycamobile Team
Excellent network
24 March 2020
Unprompted review
Reply from Lyca Mobile AT
Dear Customer,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavour to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided.
Do not hesitate to contact us. If you ever need any assistance, you can always reach us through the Customer Services or our website, where you can also find all the latest product features and offers.
Regards,
Lycamobile Team
Reply from Lyca Mobile AT
Dear Customer,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavour to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided.
Do not hesitate to contact us. If you ever need any assistance, you can always reach us through the Customer Services or our website, where you can also find all the latest product features and offers.
Regards,
Lycamobile Team
Very good service
24 March 2020
Unprompted review
Reply from Lyca Mobile AT
Dear Customer,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavour to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided.
Do not hesitate to contact us. If you ever need any assistance, you can always reach us through the Customer Services or our website, where you can also find all the latest product features and offers.
Regards,
Lycamobile Team
You must improve customer support
You must improve customer support
You must improve local facilities
23 March 2020
Unprompted review
Reply from Lyca Mobile AT
Dear Guido Wahler,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavour to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided.
We are sorry to hear about your experience with Lycamobile customer support. We take on board your valuable feedback as it's our customers who allow us to constantly improve our service, products and offers.
We consider customer’s satisfaction our priority. So once again, thanks for your kind words.
Do not hesitate to contact us. If you ever need any assistance, you can always reach us through the Customer Services or our website, where you can also find all the latest product features and offers.
Regards
Lycamobile Team
Waste of time and money
Waste of time and money. Cudnt activate the SIM card after so much effort.
18 March 2020
Unprompted review
Reply from Lyca Mobile AT
Dear Gowshik,
Thanks a lot for sharing your feedback with us.
We are extremely sorry to hear about your experience with Lycamobile. We realise that you faced issues with activating the sim.
However, we endeavour to maintain a high quality of service for our customers. Therefore, please provide us with your Lycamobile Number or a Reference number and email us to trustpilotreviews@lycatel.com which we have initiated. This will enable us to investigate this matter in detail, to resolve the issue you experienced.
Regards
Lycamobile Team
Reply from Lyca Mobile AT
Dear Customer,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavour to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided.
Do not hesitate to contact us. If you ever need any assistance, you can always reach us through the Customer Services or our website, where you can also find all the latest product features and offers.
Regards,
Lycamobile Team
It is a scandal
It is a scandal. They simply do not answer emails and I am waiting for a reimbursement...The worst customer service I have experienced so far.
16 March 2020
Unprompted review
Reply from Lyca Mobile AT
Dear Customer,
Thanks a lot for sharing your feedback with us.
We are extremely sorry to hear about your experience with Lycamobile. We realise that you faced issues with Lycamobile number.
However, we endeavour to maintain a high quality of service for our customers. Therefore, please provide us with your Lycamobile Number and brief description of issue to trustpilotreviews@lycatel.in. This will enable us to investigate this matter in detail, to resolve the issue you experienced.
Regards
Lycamobile Team
Good international plans
The plans are pretty good for international calling.
Customer service is bad. Even though my issue was resolved, I was not informed of it. There was no reply to follow up emails.
Mostly, it's good. Works in other European countries too. But in some places in Vienna, I do not get 4G.
14 March 2020
Unprompted review
Reply from Lyca Mobile AT
Dear Amit,
Thank you so much for your feedback and for taking the time to post this review. We realise that you faced issues with the service, and we apologise for the inconvenience.
We take on board your valuable feedback as it's our customers who allow us to constantly improve our service, products and offers.
Do not hesitate to contact us. If you ever need any assistance, you can always reach us through the Customer Services or our website, where you can also find all the latest product features and offers.
Regards
Lycamobile Team
Reply from Lyca Mobile AT
Dear Honey,
We feel sorry to hear about your experience with us. We understand you have some internet issues. To check on this, please share your Lycamobile number, email address registered with us, reference number of your contact with our customer service. So that, we will investigate and get back to you with an update. Kindly reply us back to our email : trustpilotreview@lycatel.com along with your handset make and model.
Regards,
Lycamobile Team
Lycamobile is the best and very cheap…
Lycamobile is the best and very cheap to call any country. 10 ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ for lycamobile.
9 March 2020
Unprompted review
Reply from Lyca Mobile AT
Dear Customer,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavour to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided. Do not hesitate to contact us. If you ever need any assistance, you can always reach us through the Customer Services or our website. Where you can also find all the latest product features and offers.
Regards,
Lycamobile Team
Lycamobile Rocks!
A few years ago I heard terrible things about Lycamobile but I have to say that they must have really done their homework as the service is now 5 star. Highly recommend, even at twice the price.
9 March 2020
Unprompted review
Reply from Lyca Mobile AT
Dear Harvardfella,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavour to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided.
Do not hesitate to contact us. If you ever need any assistance, you can always reach us through the Customer Services or our website. Where you can also find all the latest product features and offers.
Regards,
Lycamobile Team
Sim card activation was not user…
Sim card activation was not user friendly. I had to retry multiple times (nearly for 3 days) in order to activate it. Finally after the activation, validity of the card already started.
6 March 2020
Unprompted review
Reply from Lyca Mobile AT
Dear Hari Krishna Meesala,
Thanks a lot for sharing your feedback with us. As discussed on phone, we realise that you faced issues with the activation, and we apologise for the inconvenience.
As stated on call, the validity of the existing bundle has been extended by a further week. We hope that you are able to use the bundle without issue. You can check the bundle details by simply dialling the code *137#.
Provided you are satisfied with the resolution, you may also reconsider your earlier 1-Star REVIEW. A positive REVIEW and feedback would mean a lot to us.
We also welcome any additional feedback you may have. Please do not hesitate to contact us if we can be of any assistance.
Regards
Lycamobile Team
Lycamobile is the best
Good day I would like to rate one of the staff member for Lycamobile by the name of Leslie, she has a great customer service she is patient and can listen and she can explaine in the way I can understand the network better she was excellent.
10 February 2020
Unprompted review
Reply from Lyca Mobile AT
Dear TERENCE KHUMBELO THILIVHALI ,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavour to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided. We will ensure that your kind words reach Leslie.
Do not hesitate to contact us. If you ever need any assistance, you can always reach us through the Customer Services or our website, where you can also find all the latest product features and offers.
Regards,
Lycamobile Team
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