My current recharge which was supposed to expire on 28/07/2026, where did it go? The recharge was done by mistake. You have applied it from now on. My mobile number is +4368864813783 A... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Good prices for bundles and good phone service, but quite bad app interface and annoying handling. Lycamobile spams me incessantly with messages about special offers that I can't turn off anywhere, so... See more
Company replied
Thank You, to customer service MIKA who patiently listened to my query and solved my issue with the SIM card activation. I am a senior, anxious and technically not vert savvy customer. She got frustra... See more
Company replied
Only giving one star as I have to. This company is terrible. After purchasing a Lyca medium plan for $150 it was impossible to transfer my number across so I asked for a refund which they did unfortu... See more
Company replied
Company details
Written by the company
Lycamobile bietet GRATIS SIM Karten mit günstigen, internationalen Tarifen. Jetzt unsere Prepaid Angebote mit kostenlosen Anrufen prüfen und gleich GRATIS SIM bestellen!
Contact info
1080, Vienna, United Kingdom
- www.lycamobile.at
2.6
Poor
348 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
DO NOT USE THIS COMPANY!!!!!!
DO NOT USE THIS COMPANY!!!!!!! I tried to cancel my contract within the cooling-off period, but there was ZERO reply from them, and now they have been trying to charge me for the last three months despite MULTIPLE attempts to get them to cancel. Now I've just received a 'pre-legal' notice saying that my account has been passed on to debt collectors. What a disgusting excuse for a company.
28 December 2025
Unprompted review
Reply from Lyca Mobile AT
Hi Michael,
We’re really sorry to hear about your experience, we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
Complete scammers
Complete scammers, payment taken. No confirmation received. Phoned their CS to be told my email address doesn't exist. Emailed and been told to use their CS who do not help. No esim received, no confirmation of order or account. Nothing.
13 December 2025
Unprompted review
Reply from Lyca Mobile AT
Dear Ashleigh,
We are sorry to hear about your experience and understand how concerning it is to have a payment taken without receiving confirmation or service. This is not the experience we want for our customers.
We’d like to investigate your order and payment as a priority. Please contact us at trustpilotreview@lycamobile.com with the payment reference, date of purchase, and the email address used at checkout so we can locate your order, confirm the status of the eSIM, and resolve this for you.
Thank you for bringing this to our attention — we’re here to help clarify and fix this matter.
Regards,
Lyca Mobile operations
Big waste of time and effort
TLDR: Don’t bother with Lycamobile, it’s a total pain in the neck!
Details: Had a terrible time trying to get one of Lycamobile’s eSIMs to work. Purchased from the website, went through the steps to activate it, scanned the QR code, and never received a mobile number. Also no email confirmation received from Lycamobile. Money was taken though! Spent over an hour on hold on their customer service line being told to use their AI chatbot, which didn’t know what I was talking about. Finally spoke to a real person, who couldn’t find the email address I had registered with, and could only suggest emailing for a refund. It’s only $6 (if something is too good to be true it probably is) but I’m concerned I’ve been roped into auto top up, so I’ll give it a go! Best avoid this company and go for a more reputable one.
12 December 2025
Unprompted review
Reply from Lyca Mobile AT
Hi Joanne,
We’re really sorry to hear about your experience, we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile operations
‼️‼️ SCAM - AVOID AT ALL COSTS
I'm not sure how they're even legally allowed to do business in Australia. There's zero customer service. Like many others here, they took my money and ghosted. I can't activate my simcard even though all my documents are in date. No one ever answers the phone. No one ever comes onto the live chat. I've submitted a complaint to the Telecommunications Ombudsman.
1 December 2025
Unprompted review
Reply from Lyca Mobile AT
Hi Christopher,
We’re really sorry to hear about your experience – we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile operations
Can't find my details , refund needed
I signed up and they said they can't find my sign up email or name, but full $110 money came out of my account. Never received any sign up activation emails . Call them up the send email us still no response. Sent a email to 3 email address of theres including the trust pilot reply email still no reply. Been waiting 3 weeks
4 December 2025
Unprompted review
Reply from Lyca Mobile AT
Hi Jeza,
We’re really sorry to hear about your experience, we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile operations
SCAM ALERT!
SCAM ALERT!
Lyca Mobile Australia is a Complete Joke - DO NOT BUY!!
I regret ever giving Lyca Mobile Australia a cent. I bought a prepaid SIM earlier this month, and from the moment I tried to register, it's been nothing but a circus of incompetence. The app spits out the same useless ERROR every single time.
Their so-called "customer support" might as well not exist. I tried calling hours on hold, listening to fake apologies while no one ever answers. Emails? I sent multiple over a week ago and got absolutely nothing back. Their CHATBOT LIA is the cherry on top: a mindless, scripted loop that can't solve even the simplest issue.
It honestly feels like they take your money and vanish. The contrast with Lyca in Europe is embarrassing, over there, they actually care. They were quick and helpful. Here in Australia, it's like they don't even pretend. It's disappointing, and frankly infuriating to see a company run with this level of negligence. WHAT A JOKE!!
Lyca Mobile Australia is a waste of time, a waste of money, and a guaranteed source of stress. AVOID THEM!
Record short video review
25 November 2025
Unprompted review
Reply from Lyca Mobile AT
Hi Deepthy,
We’re really sorry to hear about your experience – we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile operations
Thank You
Thank You, to customer service MIKA who patiently listened to my query and solved my issue with the SIM card activation. I am a senior, anxious and technically not vert savvy customer. She got frustrate at the end hanging up ,so I could not tell her how much I appreciated her time.
6 November 2025
Unprompted review
Reply from Lyca Mobile AT
Dear Renate,
We appreciate your feedback and are glad we resolved your SIM activation issue. We regret that the call ended abruptly and that you felt that way. We'll address this to improve our service. Thank you.
Regards,
Lyca Mobile Operations
Ms.Romero was a kind person
Ms.Romero was a kind hearted person she was patient and calm person she help me find the problem of the finding of the puk code.
31 July 2025
Unprompted review
Reply from Lyca Mobile AT
Hi Queen,
We're happy to hear that the person was patient and helpful in resolving the issue. We appreciate you taking the time to share your positive experience.
Regards,
LycaMobile Operations
Lycamobile Is a Scam – Dishonest, Dodgy, and Utterly Useless
Lycamobile is hands down the worst telecommunications company I’ve ever dealt with, and I strongly urge anyone considering them to look elsewhere. My experience was nothing short of infuriating and felt more like a scam than a legitimate service.
After running out of data, I attempted to top up and upgrade to a larger bundle through the Lycamobile app. But every time I tried, the app kept throwing up error messages and would not process the purchase. This all happened outside of Lycamobile’s so-called “customer service hours”, meaning I had no way of getting help.
Meanwhile, Lycamobile burned through my top-up credit automatically, charging me for tiny, useless amounts of data — without giving me a chance to apply the credit to the actual bundle I wanted. I essentially lost my money for nothing.
The next day, after being on hold for an absurd amount of time, I finally spoke to a rude and unhelpful customer service rep who simply said “bad luck”. No refund, no fix, and zero accountability.
The app is broken and unreliable, making it impossible to manage your account properly. It’s hard to believe this is an actual telecommunications company — everything about Lycamobile feels dodgy, disorganised, and deliberately misleading.
Their business model seems to rely on people giving up chasing small amounts of lost money. Their customer service is a complete disgrace, and their technical systems are not fit for purpose.
0/5 – Avoid this company at all costs. They are not just incompetent, they are dishonest.
21 July 2025
Unprompted review
Reply from Lyca Mobile AT
Dear Customer,
We appreciate you bringing this to our attention. We are sorry to hear about the issues you faced with topping up, the app, and the support you received. We'll investigate these concerns to improve our services and prevent similar experiences in the future.
Please share the Lyca Mobile number so that we can check and get back to you. For further assistance, feel free to reply to trustpilotreview@lycamobile.com
Regards,
Lyca Mobile operations
been waiting for a refund for 29.80 € for over 9 weeks time
been waiting for a refund for 29.80€
for a overcharge ( been charged 3 times for 1 bundle)
I have contacted the customer service and what I received is the same automatic Email over and over again.
now in the last 2 weeks I'm getting responses that my bundle expired so we can't process the refund....some useless people are working there... I don't recommend to any new people to join this network as the sign is not working in a lot of places.( you will have to pay to join 5G and some networks are giving you 5G for free)
worse network ever
UPDATE:
still haven't sort out my problem.. still waiting
26 May 2025
Unprompted review
Reply from Lyca Mobile AT
Dear Customer,
We sincerely apologise for the prolonged delay and the frustration caused regarding your €29.80 refund request.
We completely understand how disappointing this experience has been, especially after being charged multiple times for the same bundle and receiving repeated responses that didn’t resolve the matter. Please rest assured, this is not the experience we intend to deliver.
To help us re-escalate and resolve this as quickly as possible, we kindly request you to share your Lycamobile number and email address associated with the account by writing to us at trustpilotreview@lycamobile.com.
Your feedback is very important to us, and we’re committed to getting this sorted for you.
Regards,
LycaMobile Operations
Useless. Doesn't work
No data and cant contact customer services. Life is too short for this aggravation. Will get a prepaid sim from a better network and write this off.
8 July 2025
Unprompted review
Reply from Lyca Mobile AT
Dear Richard,
We’re sorry to hear that you're unable to access data and have had trouble reaching our customer service.
We’d appreciate the opportunity to understand what went wrong and see how we can make things right. Please contact us at trustpilotreview@lycamobile.com with your Lyca Mobile number and a brief summary of your concern so we can assist you further.
Regards,
Lyca Mobile Operations
service not provided for two months, incompent customer service
My service mysteriously stopped working in mid January. I have been trying to contact Lycamobile since then---the only responses I have been getting are LLM slop from a completely incompetent customer service agent named Hassan Bellati. I still do not have service more than two months later.
Mein Dienst funktionierte Mitte Januar auf mysteriöse Weise nicht mehr. Seitdem versuche ich, Lycamobile zu kontaktieren – die einzigen Antworten, die ich bekomme, sind unsinniges Geschwätz von einem völlig inkompetenten Kundendienstmitarbeiter namens Hassan Bellati. Mehr als zwei Monate später habe ich immer noch keinen Dienst.
1 February 2025
Unprompted review
Reply from Lyca Mobile AT
Hi Rahul,
We sincerely apologize for the inconvenience you have faced. Regarding your issue, we have sent you an email with further details. Please check your inbox and respond so we can assist you in resolving this matter as soon as possible.
Regards,
LycaMobile Operations
Did a sim swap with Ms Romero
Did a sim swap with Ms Romero, she took time to carry me along, was very polite and patient. I appreciate her time and professionalism.
Usually don’t give a review but she is exceptional.
28 March 2025
Unprompted review
Reply from Lyca Mobile AT
Dear Customer,
We are thrilled to hear about your positive experience with Ms. Romero. It's wonderful to know that she went above and beyond to assist you with your sim swap. Her dedication to providing excellent customer service is truly appreciated. We strive to ensure that all our customers have a positive experience, and it's heartwarming to hear that Ms. Romero exceeded your expectations.
Regards,
LycaMobile Operations
Reply from Lyca Mobile AT
Dear Faisal Shehzad,
We appreciate your kind words and are glad to hear you're happy with our services.
Regards,
Lycamobile operations
Romero helped me a lot with using my…
Romero helped me a lot with using my hotspot. She is really kind and friendly. Thank you so much, Romero!
10 February 2025
Unprompted review
Reply from Lyca Mobile AT
Dear Eyoel,
We're so glad to hear you had a positive experience with Romero. We appreciate your kind words and are happy to know that Romero was able to assist you with your hotspot.
Regards,
Lycamobile operations
Appallingly bad
Appallingly bad. Mounting the free sym was the only thing that worked. Quick topup failed. Voucher topup failed
31 January 2025
Unprompted review
Reply from Lyca Mobile AT
Hi Phil,
We sincerely apologize for the inconvenience you've faced. To assist you further in resolving the issue, please share the exact error message you received during the top-up process. You can reach us at trustpilotreview@lycamobile.com, and we will do our best to fix this for you as soon as possible.
We appreciate your patience and look forward to assisting you.
Regards,
Lycamobile Operations
I am with lycamobile for the last 12…
I am with lycamobile for the last 12 years with good experience but after they moved into Vodafone network weekly 2 times, my sim stopped working and it shows sim is not registered to the network so when I called the customer service they asked me to buy a new sim and they asked me to transfer the old no to this new sim and I did everything as per their request and still it shows the sim is not registered to network.I am working in customer service and I need my mobile access for 24 hours and now no one can contact me from my work.They gave me the ticket no 104476186 and asking me to wait another 72 hours.I do need my mobile access for my bank transactions.Will be waiting for 1 more day and if nothing happens then will move from Lycamobile and will suggest everyone to move out from this network.
Updated Review:
After making a call to a customer service today they fixed my issue.Thank you very much
5 December 2024
Unprompted review
Reply from Lyca Mobile AT
Hi Caroline,
We apologize for the inconvenience you've faced with your service, especially given the critical nature of your mobile access for work and bank transactions. We understand the frustration this situation has caused and assure you that we are investigating this matter further.
We are looking into your issue and will update you as soon as we have more information. Your ticket number is being prioritized, and we will do everything we can to resolve it as quickly as possible.
We truly appreciate your long-standing loyalty and patience. Please don’t hesitate to contact us if you have any further concerns in the meantime.
For further assistance, kindly reply to us at trustpilotreview@lycamobile.com.
Regards,
Lycamobile Operations
jessie helped me transfer my lost E-sim…
jessie helped me transfer my lost E-sim to a new one. Her assistance is appreciated and convenient
28 October 2024
Unprompted review
Reply from Lyca Mobile AT
Dear Babak,
We're thrilled to hear about your positive experience with jessie! We appreciate you taking the time to share your feedback. We're glad that jessie was able to provide you with the assistance you needed.
Regards,
Lycamobile operations
Terrible!
Terrible!
E-sim doesn't-work.
No internet, no cell.
Just money wasted!
There In a Support works only robots, there is nobody lives.
13 October 2024
Unprompted review
Reply from Lyca Mobile AT
Dear Alex,
Thank you for taking the time to share your experience. We’re sorry to hear that the eSIM didn’t work as expected. We will assist with this concern.
As we checked based on the given transaction number, we can see QR code not activated. We request a scan to activate if you face any issue. Please share the screenshot of the error message via our private channel at trustpilotreview@lycamobile.com. To know the Lycamobile number, dial *613# and *619# to check the bundle allowance.
Regards,
Lycamobile operations
I called about 20 times
I called about 20 times, the answer machines asks you to press 9 to speak to someone, but it goes nowhere and after all that nonsense you get a "Good bye" . I CANT NOT EVEN FIND OUT MY PHONE NUMBER because the steps they tell you with pressing numbers to get your number doesnt work either. DO not get this simcard...
15 October 2024
Unprompted review
Reply from Lyca Mobile AT
Dear Tayeb,
Thank you for bringing this issue to our attention, and we sincerely apologize for the frustration you've experienced trying to reach our customer service team. We understand how inconvenience it must be to call multiple times, only to have the system fail to connect you with a representative or provide your phone number.
Please provide the Lycamobile number and/or the number used to call so that we can call back and assist.
Regards,
Albert
Lycamobile team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.