If auto-renewal is disabled and the package expires, there is no way to buy a new package. There should be a USSD code so we can purchase a package without internet access.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The confirmation does not contain information about the start date and, most importantly, the end date of your service.
Company replied
Unlimited in austria now no more,And please more option for more gb for eu.
Company replied
I don't like that if you cannot auto renew it won't try again next day after it expired. I have to go load money manually and lose the past deal I had. Very annoying. Besides that I don't see how it's... See more
Company replied
Company details
Written by the company
Lycamobile bietet GRATIS SIM Karten mit günstigen, internationalen Tarifen. Jetzt unsere Prepaid Angebote mit kostenlosen Anrufen prüfen und gleich GRATIS SIM bestellen!
Contact info
1080, Vienna, United Kingdom
- www.lycamobile.at
2.6
Poor
353 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am with lycamobile for the last 12…
I am with lycamobile for the last 12 years with good experience but after they moved into Vodafone network weekly 2 times, my sim stopped working and it shows sim is not registered to the network so when I called the customer service they asked me to buy a new sim and they asked me to transfer the old no to this new sim and I did everything as per their request and still it shows the sim is not registered to network.I am working in customer service and I need my mobile access for 24 hours and now no one can contact me from my work.They gave me the ticket no 104476186 and asking me to wait another 72 hours.I do need my mobile access for my bank transactions.Will be waiting for 1 more day and if nothing happens then will move from Lycamobile and will suggest everyone to move out from this network.
Updated Review:
After making a call to a customer service today they fixed my issue.Thank you very much
5 December 2024
Unprompted review
Reply from Lyca Mobile AT
Hi Caroline,
We apologize for the inconvenience you've faced with your service, especially given the critical nature of your mobile access for work and bank transactions. We understand the frustration this situation has caused and assure you that we are investigating this matter further.
We are looking into your issue and will update you as soon as we have more information. Your ticket number is being prioritized, and we will do everything we can to resolve it as quickly as possible.
We truly appreciate your long-standing loyalty and patience. Please don’t hesitate to contact us if you have any further concerns in the meantime.
For further assistance, kindly reply to us at trustpilotreview@lycamobile.com.
Regards,
Lycamobile Operations
jessie helped me transfer my lost E-sim…
jessie helped me transfer my lost E-sim to a new one. Her assistance is appreciated and convenient
28 October 2024
Unprompted review
Reply from Lyca Mobile AT
Dear Babak,
We're thrilled to hear about your positive experience with jessie! We appreciate you taking the time to share your feedback. We're glad that jessie was able to provide you with the assistance you needed.
Regards,
Lycamobile operations
Terrible!
Terrible!
E-sim doesn't-work.
No internet, no cell.
Just money wasted!
There In a Support works only robots, there is nobody lives.
13 October 2024
Unprompted review
Reply from Lyca Mobile AT
Dear Alex,
Thank you for taking the time to share your experience. We’re sorry to hear that the eSIM didn’t work as expected. We will assist with this concern.
As we checked based on the given transaction number, we can see QR code not activated. We request a scan to activate if you face any issue. Please share the screenshot of the error message via our private channel at trustpilotreview@lycamobile.com. To know the Lycamobile number, dial *613# and *619# to check the bundle allowance.
Regards,
Lycamobile operations
I called about 20 times
I called about 20 times, the answer machines asks you to press 9 to speak to someone, but it goes nowhere and after all that nonsense you get a "Good bye" . I CANT NOT EVEN FIND OUT MY PHONE NUMBER because the steps they tell you with pressing numbers to get your number doesnt work either. DO not get this simcard...
15 October 2024
Unprompted review
Reply from Lyca Mobile AT
Dear Tayeb,
Thank you for bringing this issue to our attention, and we sincerely apologize for the frustration you've experienced trying to reach our customer service team. We understand how inconvenience it must be to call multiple times, only to have the system fail to connect you with a representative or provide your phone number.
Please provide the Lycamobile number and/or the number used to call so that we can call back and assist.
Regards,
Albert
Lycamobile team
No support. No Professionality.
I paid for a bundle On June 24th and I received a confirmation SMS from Lyca but I did not receive the bundle as usual.
I complained five times and sent my evidence but they did nothing.
Do not bother with this company! There is no solution except to create groups on Facebook, WhatsApp and others to gather people hurt by Lyca and take the necessary actions to recover the money from the company and push it to create a professional system and prevent it from hurting people.
10 September 2024
Unprompted review
Reply from Lyca Mobile AT
Dear Fariz,
We understand your frustration with the recent issue you experienced. We value your feedback and are committed to providing a positive customer experience. We are sorry to hear that you encountered this issue. We appreciate you bringing this to our attention.
Please provide the Lycamobile number or reference number along with the email address used to contact us so that we can investigate and get back to you.
Regards,
Albert
Lycamobile team
The worse network provider i ever had…
The worse network provider i ever had ...i can't understand how you are running a business with a useless service like you have ...unreal scumbags ..
23 August 2024
Unprompted review
Reply from Lyca Mobile AT
Dear Customer,
I’m deeply sorry to hear about your experience with our service and understand your frustration. We strive to provide reliable and effective service, and it’s clear we’ve fallen short in your case.
We would like to investigate the issues you’ve encountered further and work towards a resolution. Could you please provide us with more details about your situation, such as your account number or any specific issues you’ve faced? You can reach us directly at trustpilotreview@lycamobile.com, and we’ll make it a priority to address your concerns.
Naveen
Lycamobile Team
Ayman Ben Dahan
Hallo i want to say that this Guy Ayman Ben Dahan is the very good person who that help me very much bei Lycamobile
God Bless you
Best Regards Nour Eddine.
3 July 2024
Unprompted review
Reply from Lyca Mobile AT
Dear Nour Eddine Aozal,
We're thrilled to hear about your positive experience. It's wonderful to know that you received such great help.
Regards,
Albert
Lycamobile team
The luck of the draw
The first person I spoke to was less than helpful. I would have given him one star. When I called back, Miss Romero was so GREAT, she made up for her colleague's incompetence and brought the total back to five stars. THANKS FOR ALL YOUR HELP!!!
20 February 2024
Unprompted review
Reply from Lyca Mobile AT
Dear Ian,
We are excited to know you was impressed by the service provided by our customer service. We want to thank you for spending your time to share your experience. We will ensure that your feedback reaches Miss Romero.
Regards,
Albert
Lycamobile team
Very nice customer service.
19 February 2024
Unprompted review
Reply from Lyca Mobile AT
Dear Customer,
Thanks for taking the time to share your opinion on Lycamobile service. We are glad that you appreciated the service provided. We will ensure that your kind words reach our executive.
Naveen
Lycamobile Team
I had a great experience with the…
I had a great experience with the customer service handled by a staff member called Zanzan with ID Nr. 30135. She handled my request with absolute professionalism. I was switching from a physical sim to an eSim. Thank you Zanzan.
23 January 2024
Unprompted review
Reply from Lyca Mobile AT
Dear Customer,
Thank you for taking the time to share your positive experience with our customer service team, particularly with Zanzan. We're delighted to hear that Zanzan provided you with excellent and professional assistance during your switch from a physical SIM to an eSIM.
Regards,
Albert
Lycamobile team
The operator ROMERO - professional problem solver.
The professional and kind attitude of the operator ROMERO.
All went smooth in solving my problem with a lost SIM card.
Many thanks!
Cheers, Horia Morariu.
10 January 2024
Unprompted review
Reply from Lyca Mobile AT
Dear Horia Morariu,
Thank you for your valuable feedback about Lycamobile. We will look forward to serving our customers well. We will ensure that your kind words reach Romero.
Regards,
Albert
Lycamobile team
Great customer service!
Ms. Romeo was courteous and helpful with my query.
Kudos!
10 January 2024
Unprompted review
Reply from Lyca Mobile AT
Dear Customer,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavor to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided. We will ensure that your kind words reach Ms. Romeo.
Regards,
Albert
Lycamobile team
My problem was listened keenly by Ms…
My problem was listened keenly by Ms Romero and they helped to solve the issue. I hope it will be solved soon
5 January 2023
Unprompted review
Reply from Lyca Mobile AT
Hi Sajid,
Thanks for taking the time to share your opinion on Lycamobile Service. We are glad that you appreciated the service provided. We will ensure that your kind words reach Romero.
Naveen
Lycamobile Team
Appreciation for Outstanding Customer Service
I wanted to express my appreciation for the exceptional service I have received from your entire customer service team.
Despite facing challenges in receiving my SIM card for nearly a month and awaiting a refund for almost 20 days, every member of your team has demonstrated an impressive level of helpfulness and solution-oriented approach.
Today, when I reached out to discuss my concerns, I was assisted by Ms. Romero (ID No. 38243), who, like the rest of your team, exhibited great attentiveness. She provided thorough and satisfactory answers to all my queries and assured me that she would personally follow up on my request.
I believe that such dedication and professionalism deserve acknowledgment. It is evident that your customer service team is committed to resolving customer issues promptly and effectively. I trust that, with the efforts of your team, my refund will be processed at the earliest convenience. :)
I kindly request that you ensure this feedback reaches all the members of your customer service team. It is crucial for them to know that their hard work and dedication are recognized and appreciated by your customers.
Thank you once again for your exceptional service. I look forward to a swift resolution to my concern.
27 November 2023
Unprompted review
Reply from Lyca Mobile AT
Dear Customer,
Thank you for taking the time to share your thoughts about Lycamobile customer service. and we are glad that you appreciated the service provided by Ms. Romero. We will ensure that your kind words reach Romero.
Regards,
Albert
Lycamobile team
Reply from Lyca Mobile AT
Dear Customer,
Thank you for your valuable feedback about Lycamobile. We will ensure that your kind words reach our agent Atheal. Thank you for your support.
Naveen
Lycamobile Team
Very helpfull staff
Today I just received my sim card and I don't know how to register and load a balance in a sim card
I contact with a service center
They treat me very well and guide me proper to register and load balance
9 June 2023
Unprompted review
Reply from Lyca Mobile AT
Dear Nawab,
Thank you so much for taking time to write your review, we are happy to hear your comments and we will continue to provide best service.
Regards,
Albert
Lycamobile team
Twice in roaming i had an issue with…
Twice in roaming i had an issue with only Lyca phone. Customer support does not exist in Lyca at all, so one must think twice why operators like A1 charge more than Lyca.
Still being in roaming my Lyca sim card can not even REGISTER on the network.
Shame shame shame.
8 June 2023
Reply from Lyca Mobile AT
Dear Andrei,
We are sorry to hear about your experience with Lycamobile. We understand that you faced network issues while roaming and could not reach customer service. We will assist with this concern.
Please provide an alternate contact number along with the name of the country in which you are facing issues so that we can call back and assist you in using the services. For further assistance, please reply to us at our email address: trustpilotreview@lycamobile.com
Regards,
Albert
Lycamobile team
Thank you for your service
Thank you for your service. It actually went better than I expected.
Josephine with ID: 30015 was really kind and professional. She helped solve my request in the most professional way and was very polite.
I highly recommend this service provider.
30 May 2023
Unprompted review
Reply from Lyca Mobile AT
Dear Goche,
Thank you for your valuable feedback about Lycamobile. We will ensure that your kind words reach Josephine. Thank you for your support.
Regards,
Albert
Lycamobile team
shiraz help me
16 February 2023
Unprompted review
Reply from Lyca Mobile AT
Dear Anoop,
Thank you for your valuable feedback about Lycamobile. We will look forward to serving our customers well. We will ensure that your kind words reach shiraz.
Regards,
Albert
Lycamobile team
Great customer service
the agent GeneCarlo (ID: 30190) was of great help and guided me through my issue with my roaming in Bulgaria, quickly and efficiently.
12 January 2023
Unprompted review
Reply from Lyca Mobile AT
Dear Johan,
We are excited to know you were impressed by the service provided by our customer service. We want to thank you for spending your time to share your experience. We will ensure that your feedback reaches GeneCarlo.
Kind regards,
Bhuvana
Lycamobile Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.