Can you include all caribbean ports for roaming,because even in fort de france we cannot use it.most of us work on a boat/sailing vessel.every year we stay in caribbean for 6 months and we have 200 cr... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The service is Ok, but they have terrible thing that you just cant disable the auto renewal. I sent email 1 week before, tried through the AI chat in the app (got the confirmation that it was cancell... See more
Company replied
The process of topping up the bundle was unclear. Additionally, I wasn’t able to pay for my bundle through my balance in the app. This has made me spend additionally costs, which was quite unnecessary... See more
Company replied
It’s the third time that I’m trying to cancel the auto renewal of the 5GB plan that I have and it does not let me, terrible // I’m editing my review as they called and helped me solve the problem, R... See more
Company replied
Company details
Written by the company
Appels internationaux, appels nationaux et Internet mobile à bas prix. Offres régulières- Commandez votre carte SIM prépayée Lycamobile dès maintenant.
Contact info
France
- www.lycamobile.fr
3.2
Average
7k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I initially had a frustrating…
I initially had a frustrating experience when my mobile data purchase was disabled and I missed an appointment. However, Rabakki reached out and provided exceptional support, quickly resolving my issue. Thank you for the great assistance!
13 October 2026
Unprompted review
Reply from Lyca Mobile FR
Hello,
We're glad our team was able to assist you and provide a satisfactory resolution.
Have a great day 😊
The Lyca Mobile Team
The line is reliable and fast.
The line is reliable and fast.
My only gripe is that the €7.99 plan when left unsubscribed due to payment issues, cannot be subscribed to again.
16 October 2026
Reply from Lyca Mobile FR
Hello,
We're glad to hear that you find our network reliable and fast. We have taken your feedback regarding the €7.99 plan into account and appreciate you bringing this matter to our attention. Your comments are valuable and help us identify areas for improvement.
The Lyca Mobile Team
4.99 recharge plan problem
Every time I'm recharging 4.99 euro it's give me 5 GB data but this month I recharge same plan it's give me 2GB data how I don't know it's not justified.
12 October 2026
Reply from Lyca Mobile FR
Hello,
We understand your confusion regarding the data allowance included in your €4.99 plan. Please note that this plan now includes 2 GB of data instead of the previously offered 5 GB. We understand that this change may be disappointing if you were used to the previous allowance. If you have any questions about your current plan, please contact us via private message so we can review your account together and provide you with clear information.
The Lyca Mobile Team
Reply from Lyca Mobile FR
Hello,
We're happy to hear that recharging your Lyca Mobile account was quick and hassle-free! We always aim to make our services convenient and easy to use. Thank you for choosing Lyca Mobile!
Have a lovely day 😊
The Lyca Mobile Team
There is no good price for not new…
There is no good price for not new customer.
Packages are shrinking.
18 October 2026
Reply from Lyca Mobile FR
Hello,
We understand your concerns regarding the value of our plans for existing customers and the changes in data allowances. We aim to offer mobile plans that provide good value for all our customers. Please contact us via private message so we can review your current offer together, clarify the available options, and help you find a suitable solution as quickly as possible.
The Lyca Mobile Team
Reply from Lyca Mobile FR
Hello,
Lyca Mobile operates on the Bouygues Telecom network, which is recognised for its quality coverage across France. However, network performance can vary depending on your location and local conditions. Please contact us via private message so we can look into your situation together, identify the cause of the issue, and help you find a solution as quickly as possible.
The Lyca Mobile Team
Even though I bought the…
I don't know even though I bought the web pass extra 1, I am unable to connect internet.
17 October 2026
Reply from Lyca Mobile FR
Hello,
After checking your account, we can confirm that Web Pass Extra 1 has been successfully added. To check your remaining balance, please dial *137# from your Lyca Mobile phone. If you are still unable to access the internet, contact us via private message so we can investigate the issue together and help you find a solution as quickly as possible.
The Lyca Mobile Team
Impossible to delete debit card
It's been days that I've been trying to remove my debit card registered in my profile on your website, and it's not possible. I always get the message: "Renewal is already mapped for the given card" even though auto-renewal service has already been deactivated. I've sent several emails and they only gave me a ticket ID, saying: "a team is in charge for further investigation and assistance." What the heck is that??? It's just a matter of a couple of clicks for them and the problem would be solved! Now they don't respond to my emails. Please don't tell me again to contact you via Facebook, that's not serious. As a customer, I have the right to demand a concrete answer
12 October 2026
Unprompted review
Reply from Lyca Mobile FR
Hello,
We are pleased to confirm that your request has been successfully resolved. Thank you for your patience and understanding.
The Lyca Mobile Team
It is easy tot get this eSIM and works fine
It is easy tot get this eSIM and the payment is also good and easy to do
16 October 2026
Reply from Lyca Mobile FR
Hello,
Thank you for your positive feedback! We’re glad to hear that getting your eSIM and completing the payment were easy and that everything is working well. Your satisfaction is important to us.
The Lyca Mobile Team
Reply from Lyca Mobile FR
Bonjour,
Nous sommes navrés pour la gêne occasionnée. Après vérification de votre ligne, nous vous confirmons que l’ensemble de vos services fonctionne correctement.
L’équipe Lyca Mobile
Reply from Lyca Mobile FR
Hello,
Following our conversation, we’re pleased to hear that your issue has been successfully resolved. Thank you for your patience and understanding.
The Lyca Mobile Team
Very nice service and very easy to use…
Very nice service and very easy to use and activate
14 October 2026
Reply from Lyca Mobile FR
Hello,
Thank you for your positive feedback! We’re delighted to hear that you find our service easy to use and activate. Thank you for choosing Lyca Mobile!
The Lyca Mobile Team
Reply from Lyca Mobile FR
Hello,
Thank you so much for your lovely feedback! We’re delighted to hear that you’re happy with our service. Your satisfaction means a lot to us, and we’ll continue doing our best to provide you with a great experience.
Have a wonderful day 😊
The Lyca Mobile Team
Awful and frustrating
Awful and frustrating
5G is not really 5G. Very slow most of the time means even the most mundane of tasks like sending a photo can take two or three minutes. I suspect that Bouygues Telecom throttles their data to prioritise its own clients.
Hidden charges. Billed from the moment the SIM is in the post, even if you are not able to use it. Also billed for the period up until your number is transferred from your previous provider. They are clear about charging you a thirty day cancellation charge at least.
After contacting customer services and getting cut and paste responses I have decided to go back to my old provider Red by SFR. Less data, more in cost and 4G but trustworthy and reliable. Their 4G is already faster than anything Lycamobile is promising.
14 October 2026
Unprompted review
Reply from Lyca Mobile FR
Hello,
The network performance and billing concerns you have raised deserve careful attention. Lyca Mobile operates on the Bouygues Telecom network, and connection speeds may vary depending on your location, local network conditions, and device configuration. However, we understand the importance of having a reliable connection and clear information about billing and activation dates.
Please contact us via private message on Facebook so we can review your account and billing details together, investigate the issues you experienced, and provide you with a clear response and a solution as quickly as possible.
The Lyca Mobile Team
Hello
Hello, I recently bought a new Lycamobile SIM card in France, but my mobile data connection is very unstable.
The internet works for a few seconds, then disconnects, and reconnects a few seconds later. This keeps happening repeatedly.
I have already tried switching from 5G to 4G and checking my APN settings, but the problem still persists.
Could you please check if my SIM card is fully activated and if there are any issues with my mobile data service or network connection?
Thank you!
14 October 2026
Reply from Lyca Mobile FR
Hello,
We understand how frustrating an unstable mobile data connection can be, especially after you have already tried several troubleshooting steps. Lyca Mobile operates on the Bouygues Telecom network in France, and connection performance may vary depending on local conditions or device configuration.
Please contact us via private message on Facebook so we can review your SIM activation and mobile data service together, carry out the necessary checks, and help you find a solution as quickly as possible.
The Lyca Mobile Team
Your internet is very slow
Your internet is very slow, the network isn't good in certain areas. Your network is on and off
12 October 2026
Reply from Lyca Mobile FR
Hello,
We understand your frustration regarding slow internet speeds and unstable network coverage. Our team will review your case to help find a solution as quickly as possible. Please contact us via private message so we can assist you further.
The Lyca Mobile Team
Reply from Lyca Mobile FR
Hello,
Thank you for sharing your feedback! We're glad to know you're satisfied with our service. Your support means a lot to us, and we look forward to continuing to meet your expectations.
Have a nice day 😊
The Lyca Mobile Team
My internet is not working after few…
My internet is not working after few days of using it. I got 250Gb.
8 October 2026
Reply from Lyca Mobile FR
Hello,
Internet issues can have different causes, including network conditions or device settings. Please contact us via private message on Facebook so we can check your situation together and find a solution as quickly as possible.
The Lyca Mobile Team
Reply from Lyca Mobile FR
Hello,
Thank you for your feedback! We're glad you found our top-up process easy and the updates quick.
The Lyca Mobile Team
Reply from Lyca Mobile FR
Hello,
Thank you so much for your positive feedback! We're delighted to hear that you've had a good experience with Lyca Mobile. Your satisfaction means a lot to us, and we look forward to continuing to provide you with a reliable service.
Have a lovely day 😊
The Lyca Mobile Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.