Quite hard to understand on on-boarding process. I have to register the physical and esim. I’m not sure which steps were leading to this issue. After activation, it is hard to get any OTP.
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Review summary
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What people talk about most
Reviews shaping this summary
I paid twice for Lyca Fast Pris 340 SEK but get "No internet You may be out of data from Lycamobile". Doesnt seem possible to get any meaningful support from your chatbot. [edit: it started working j... See more
Company replied
Customer service quality is good, got help quickly. However - when eSIM activated - no calls could have been made, only sms. Vancelled service because of that.
Company replied
Quality of mobile internet was good, but now I'm trying to turn off auto payment. It doesn't work and internet is full of crying people trying to do it. Update: I sent them my number, it didn't hel... See more
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Company details
Written by the company
Lycamobile är en hög kvalitet prisvärda kontantkort SIM som du kan njuta av en fantastisk utlandssamtal och hålla kontakten med dina nära och kära runt om i världen, oavsett om de är i Afrika, Amerika, Asien, Australien och Europa.
Contact info
116 21, Stockholm, United Kingdom
- www.lycamobile.se
2.6
Poor
2k reviews
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Reply from Lyca Mobile SE
Dear Basharat,
We are so happy to hear that you had such a positive experience with our service. Your kind words mean a lot to us!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
I don't know what is wrong with this…
I don't know what is wrong with this SIM incoming calls I'm unable to get and I cannot call outgouing calls, I don't have enough time to wait on a call to speak to customer care
18 August 2026
Reply from Lyca Mobile SE
Dear Timothy,
We understand your concern regarding being unable to receive incoming calls or make outgoing calls, especially when you have limited time to wait for customer support. We apologize for the inconvenience caused.
Please share your Lyca Mobile number and details of the issue via our private support channel so we can investigate your service and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
My bundle shows as active with 10 GB…
My bundle shows as active with 10 GB remaining, my phone has 5G and the APN is data.lycamobile.se, but mobile data doesn’t work.”
17 August 2026
Reply from Lyca Mobile SE
Dear Customer,
We appreciate you bringing this data issue to our attention. We understand your frustration with mobile data not working despite your active bundle and correct APN settings.
Please share the Lyca Mobile number and error message to check and get back with a resolution.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
I ordered my sim card 9 days ago and it…
I ordered my sim card 9 days ago and it still didn't come. Why? No follow up or information on it either...
8 August 2026
Reply from Lyca Mobile SE
Hi Saltuk,
We understand your concern regarding the delay in receiving your SIM card and the lack of updates on your order. We regret the inconvenience caused by the delay. Please share your order/reference number through our private channel so we can check the delivery status and provide you with an update.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile SE
Dear Senthil,
We understand your disappointment and regret that your experience did not meet your expectations. We value your feedback and would like to understand what went wrong so we can assist you. Please share your Lyca Mobile number and details of your concern through our private channel so we can investigate and help resolve the issue.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile SE
Dear Abdul,
We're so happy to hear you enjoyed our service! Your kind words mean a lot to us.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile SE
Dear Customer,
We love having you with us, and we appreciate you taking a moment to drop such kind words. Your support keeps us going strong!
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile SE
Dear kund,
We're delighted you found our service great and our app easy to navigate. We appreciate your positive feedback!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Duaa is very good and fast in the…
Duaa is very good and fast in the office thanks mam duaa
17 August 2026
Unprompted review
Reply from Lyca Mobile SE
Dear Customer,
We love having you with us, and we appreciate you taking a moment to drop such kind words.
Your support keeps us going strong!
Best Regards,
Lyca Mobile Review Resolution Team
I realised there's no 5g
17 August 2026
Reply from Lyca Mobile SE
Dear Customer,
We understand your concern regarding the lack of 5G connectivity. We’d like to check whether 5G is available on your plan, device, and in your location. Please share your Lyca Mobile number, handset make and model, and the location where you’re experiencing the issue through our private channel so we can investigate and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Its very easy
16 August 2026
Reply from Lyca Mobile SE
Dear Customer,
We love having you with us, and we appreciate you taking a moment to drop such kind words.
Your support keeps us going strong!
Best Regards,
Lyca Mobile Review Resolution Team
No call working on Redmi mobile…
No call working on Redmi mobile handset. We didn't get this information before buying the SIM. It's pathetic.
10 August 2026
Reply from Lyca Mobile SE
Dear Vineet,
We regret that our SIM isn't working on your Redmi handset. We are actively investigating this compatibility issue to prevent future occurrences.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Could be better
Quite hard to understand on on-boarding process. I have to register the physical and esim. I’m not sure which steps were leading to this issue. After activation, it is hard to get any OTP.
16 August 2026
Reply from Lyca Mobile SE
Dear Customer,
We understand your concern regarding the onboarding and activation process. We regret that the steps for registering your physical SIM and eSIM were not clear and that you’re having difficulty receiving OTPs after activation. We appreciate your feedback, as a straightforward setup experience is important. Please share your Lyca Mobile number, handset model, and details of the OTP issue through our private channel so we can investigate and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile SE
Dear Ravi,
We understand your concern that your issue remains unresolved. We regret that you have not yet received the resolution you expected. Please share your Lyca Mobile number and any previous reference number through our private channel so we can review the case and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Stuck in activation loop—eSIM registered but "invalid number" error and no QR code sent
I purchased a Lycamobile Sweden eSIM and successfully completed the mandatory ID registration process, receiving my registration receipt. However, Lycamobile has completely left me stranded without a working service.They sent me login credentials to access my online account, but when I try to log in, the portal rejects my assigned phone number as "invalid credentials." Because of this backend database error, I am completely locked out of my account. To make matters worse, Lycamobile never emailed me the actual eSIM activation QR code or manual profile details.I have no working SIM card, meaning I cannot call customer service for help. My service is paid for and registered, but I have absolutely no way to download or use the eSIM. This automated system is completely broken.Lycamobile team, please look up my account under my registered email and manually email my scannable eSIM QR code so I can finally use the service I paid for.
16 August 2026
Reply from Lyca Mobile SE
Dear Audrey Gara,
We understand your concern regarding the difficulty accessing your account and not receiving the eSIM activation details after completing the required registration. We regret that you have been unable to activate and use the service you have already paid for, especially without access to a working SIM to contact customer service. Please share your order/reference details through our private channel so we can check the account and eSIM status and assist you with the activation process.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
i bought data on the 13th and a message…
i bought data on the 13th and a message was sent that it has been activated but up until now it shows as zero and I'm unable to use my phone when I'm out of my apartment as I do not have wifi then. I'm also unable to make calls using the sim card, how then do I call your customer service when the sim is not working? The bot is also not of help. i have been here for two weeks and unable to make calls and then now it my data after I've been deducted? It Saturday and I can't go out because i need data to use maps. Very frustrating.
13 August 2026
Reply from Lyca Mobile SE
Dear Customer,
We understand your concern regarding your data showing as zero even after receiving confirmation that the bundle was activated. We also appreciate how difficult it must be to be without mobile data or calling services, especially when you’re away from Wi-Fi and need your phone for essential services such as navigation. We regret the inconvenience this has caused. Please share your Lyca Mobile number and the details of the data bundle purchased through our private channel so we can check your account and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Good service
14 August 2026
Unprompted review
Reply from Lyca Mobile SE
Dear Llyas,
Thank you so much for sharing your experience with us!
We're thrilled to keep you seamlessly connected with the great value you deserve.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile SE
Dear Rui,
We're so happy to hear that switching to an eSIM was such an easy process for you! Thank you for sharing your positive experience with us.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile SE
Dear Dudu,
We love having you with us, and we appreciate you taking a moment to drop such kind words. Your support keeps us going strong!
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
I am not able to make or receive on…
I am not able to make or receive on this number 0767507906 from day one. I have also registered a complaint against this issue but as per the representative she said it will max take 2 days but they have only registered it in 2 day then their is not response the complaint number is 113428591 kindly resolve this issue ASAP.
13 August 2026
Reply from Lyca Mobile SE
Dear Syed Abdul,
We understand your concern regarding being unable to make or receive calls since the day your service was activated. We’re sorry for the delay and the lack of updates regarding your complaint.
We have emailed you the manual instructions via our private channel. Please follow the steps provided to resolve the issue. If the issue persists, please get back to us so we can assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
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